Kicked out by hot Cheetos on a power trip walk into the store and it's empty, but the two Cookie Monster pajama pants types working there had populated the wait list to the end of the screen as if to discourage anyone from waiting that long. Then they give me attitude, not wanting to process a return for something I bought in that very store. They tried asking a bunch of stalling questions and then when I didn't feel like answering the same thing for a third time, the girl lost her temper and slammed her hand down on the desk and told me to go online or call because she was "not dealing with this today", as if this was not her literal job to handle customers. So I tried asking why she wanted to kick me out, after I had already answered her questions multiple times, and she just kept going on her silly little power trip. Im a millennial, so I don't ever want to sound like a boomer or a Karen or whatever because normally I don't care about genz kids and their attitudes. But let this be a lesson in not giving any semblance of authority to people who have never had it before, or who will go nuts with any sense of responsibility they get. Go act a fool on your own time, not in a place of business. read more

I needed to return equipment. Made appointment online. So easy and fast. Thanks Spectrum. I was on my way in a jiffy:-)

Located off Hawthorne Bl in Torrance they moved to this new location which was diagonally across from their original location. It's not much bigger but has more space than the old location. Upon entering you need to sign in on the tablet hold your place in line but note people who reserved a time ahead of time get priority. I got there about 10 mins after opening and I was the 20th person in line and they only had two people plus a manager working. The manager mostly stayed in the back about after waiting about 30 mins two more workers came out so in total I waited a hour. This is unacceptable I mean they need to have a better system cause my transaction only took a couple of minutes all I did was return a replacement box and needed to switch out another box simple task. They should have a separate person for simple transactions instead of having to wait forever. There was one customer in there when I got there and was still being helped after I left that was way over one hour for that customer. I even had great service over the phone last night to reactivate my replacement box was fast and efficient. Overall I do like Spectrum as a service and happy with their TV and internet. But this store definitely needs to improve on waiting times. read more

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What a hideous location to go for help with spectrum. This place should be shut down n the employees all fired!!!! I'm driving to San Diego if I had to choose between this location n one down south. I went in to exchange my all in one equipment for internet, was not given an ethernet cable. Go back to pick up my cable n a couple employees sitting down not really looking to help anyone. The girl helping me gives me a phone line n I asked if this is the ethernet cable n he response was yes it is. I should've went with my gut instant n just asked another associate for the right cable, but I didn't want to interrupt them on their break even when it wasn't. We had a tech come out this morning n he even agreed how bad this location is.... he was very professional n fixed the issue n even checked the whole network. Do yourself a favor n avoid this awful place with unprofessional fast food quality workers at all cost..... I'm sorry for insulting fast food workers, they're much better to deal with than these idiots!!!! Spectrum, if it wasn't for the tech today..... you would've lost a customer!!!! Clean house of dead weight!!!! Your ratings show what kind of store this is!!!! read more

If not for the kind intervention of Kevin on his own initiative, this tired after work 75 year old would have driven away with a non functioning phone that the staffer & supervisor told her was transferred!! Phone I came in with was deactivated & not fully transferred by spectrum supervisor & staffer, who knew but denied I'd have to go thru at least 3 more steps !!! I saw all texts telling me to go here and there online to try to finish activating after Kevin stepped in and finished the activation without being asked by me or directed by the supervisor. Kevin should get a raise ! Reservation doesn't work here--they greet & prioritize who they want & if you & don't honor the reservation system. Signed in at the self-help kiosk for my reserved appointment & got a text saying to go to counter. One counter had a blonde woman chatting with agent(this continued whole hour I was there), one customer talking to agent, and one agent without a customer so I went to him. He didn't greet me or smile & when I told him I had reservation he said he could not help me because he wasn't signed in & it would take him 15 minutes to sign in. When I told him reservation system told me to go to agent &asked him who I was supposed to go to, he & other staff told me to sit down and wait & made comments about me. A younger man came in, didn't sign in, didn't have a reservation, and was greeted immediately and helped at the counter where the other customer had left, instead of that counterperson calling me. It got worse after that. When I did get called by the not signed in guy & asked questions about what would be done to phone, He refused to answer, just tried to grab it. When I quoted info in the text message instructions sent to me by phone salesman & again thru Spectrum website, he just scornfully told me they were wrong & did not apply, and a very loud woman who hadn't been available to help while I waited came over to loudly criticize me for asking questions, saying she was his supervisor. By now there were seven staff people on the floor--clearly in the back while I had to wait after my reservation time--a very poor allocation of resources by management: 7 staff standing around with no customers but not one on floor assigned to reservation system or waiting customer. Plus a supervisor loudly berating a customer rather than actually helping her staffer--he failed in his first two attempts to activate the mobile and then lied to the customer, saying the phone was activated when it wasn't & she would have had at least three more steps to get phone service. The supervisor allowed & supported the lie that activation was complete rather than completing it . Sinverguenza even made a loud phone call criticizing the customer that all could hear!!!! These folks had their ID badges turned backwards and refused to give their names when asked. Only one staffer was willing to step in and give a little old lady a working phone line . May amable, Kevin! read more

Its clean and lot of employees but nobody helped it's funny people living because they take 35 min or more to help you

Rude, abrasive, unhelpful and lazy. I was unable to return equipment because they made me sit there for ages and didn't help me. There were four or five staff sitting behind the desk not helping anybody. read more

I called to cancel my service on June 9. On June 25, I am billed $99.97 and I am told that that cannot be refunded because they don't pro-rate their service. That is absolute bullshit!! read more

I want to the Spectrum during the week and waited over an hour(without an appointment). As the employee, Lupe, was leaving, I was in the process of asking her a question. She rudely said, "my shift is over and I am not available." I went in today(with an appointment) and spoke with a great employee named Cherelle. She was professional, friendly, helpful and represented Spectrum well. I noticed that Lupe was working and after only two hours, took her break leaving several angry, waiting customers behind - one became disgruntled and loudly verbalized it. From my two recent experiences with Spectrum, I found Lupe to be unprofessional and not representing this excellent company well. She left me with the impression that she does not like her job and having a Piss poor work ethic and lacking teamwork and professionalism. Spectrum needs more Cherelles and less Lupes. Marc read more

This location needs to improve its organization of staff and product. I waited 38 minutes to return a cable box and modem. The store was not busy. I felt that if I was not buying new products or services , you will be waiting. read more

We went and it was kind of busy but organized. The 3 stars is because of the manager Julio. Everyone else we encountered was just fine. When we came in, Julio was going around asking everyone in the waiting area what they were in for. His approach was very abrupt and weird. He just talked towards a group of us and said "Hey, why are you here?" We didn't know who he was talking too and he finally made eye contact with me, so I told him why I was there (to return equipment). He then said "ok we are pretty short staffed and busy so you can take it to UPS and ship it back that way". I told him, no we are good waiting. He seemed annoyed and said "ok well I'm short staffed so it's going to be a wait but ok". He then approached almost everyone else the same way. It was a bit rude and unprofessional. Myself and my mom also witnessed him talk down to an elderly gentleman who had some issues with his mobile service. He gave him the CS number and tried to get him on his way ASAP. Other than that, the rep who helped us was easy and cool. No issues, polite and easy going. Had us in and out real quick. Definitely quicker than what we had to wait for. I'd suggest making an appointment if you don't want to have a 20+ minute wait. read more

Second time getting less then average service. A month or so ago I returned 2 XUMO boxes and asked for a cable box. The woman helping me said that my box was activated and ready to plug and play don't recall her name. Another employee, female white short hair kind of thick was helping an elder man who was returning equipment. He asked a simple question regarding the XUMO equipment and that female was rude and gave him a one word answer and did not attempted to help the man. I bit my tongue since there were other employees just standing around doing nothing, maybe no supervisor. Well when I got home the box would not play. After several tries to get it to work, I called customer service and was told that the box was not activated. The man who assisted me on the phone completed the activation in which he noted that it should have been done by the store clerk. Well today, I went to the same store to return my modem, router and another XUMO box. I walked in and was greeted by a male employee who was helping a lady at one of the couches. He said that I would be helped shortly. I completed the registration process and saw my name populate on the monitor screen showing waiting for service customers. There were about six other employees and only two other customers being assisted at the desks. I sat down where all could see me. The two customers at the desks left and the one lady who was already being helped followed the employee who was helping her when I walked in. The other 5 were jaw-jacking instead of looking at the monitor to see my name as waiting and or call me since I was seated in front of their work areas. As I looked 3 more times in their direction, another customer And his family walked in and were told to walk to the desk to be helped. Finally they must have seen my expression of WTF and one asked if I've been helped, then the other ones not paying attention due to their jaw-jacking looked at me and noted, "I thought you were with the other lady who was there before me and was already being helped by someone else when I walked in and registered at the kiosk. Maybe because we were both of Hispanic descent they assumed we were together. Well Jose helped me, he took the equipment I returned and issued a new receiver, he placed it on a bag and handed it to me. I asked if it was ready to be plugged and play, he said yes. I asked if he activated the receiver so I would have to go through the same headache. He went back on his keyboard and punched a few keys and said that now it should be. Well to my surprise,when I got home and tore open the plastic wrap, I noticed that Jose did not include a remote control,WTF! I called the number listed for the store and it took me to a call center. The man who helped me apologized for the store employee's incompetence. I drove to another store to get a remote. I was told that I still owed 180 something plus because the billing cycle started on the second of the month; although, I returned the aforementioned and my updated service was less. I'll wait to September 2 to most likely cancel my service since it seems like every so often service charges increase and also due to the lack of service provided by the employees I've dealt with at this location. read more

Pedro helped get my phone switched over super fast and easy, very happy with my service!

Spectrum has a new location. It seems to have a renewed focus. And extremely better service. C... was amazing. Fun, exciting, personal yet respectful, nice customer service, one of my greatest spectrum visits ever. She even opened the door on our way out. Wow what a change Thank you for a new spectrum experience. P read more

Horrible! I did sign in and waited while 5 customers service representative are available. One is wlqk

What everyone already knew. Customer service is awful, workers were just standing looking at their phones or talking to one another while customers waited. One customer got in a yelling match with the manager there, that was entertaining and helped pass the time. read more

Tried to cancel a phone line for a deceased family member twice now and the phone line is still active. The first call we made they told me that the phone would be disconnected by the end of the day. We followed up with this lady in the shop who said it would be disconnected within 24 hours. Now we are at almost 36 hours and a second phone call attempt to cancel the service. The second person tonight said that it would be disconnected right after the call was ended. Low and behold we are going on an hour after the call and the phone is till connected. Zero customer service. read more

Made an appointment to turn in my spectrum equipment and still had to wait for walk ins... this place sucks!

Just wanted to give big thanks to Kevin who helped me out with my internet service. He was very professional and friendly. Walked through all my options and ended up solving my problem. This store is extremely busy, I have been there twice, and both times I only waited around 10 minutes before I was helped by Kevin. Thanks again for all your help! read more

I came in at 10:40 am and to my surprise I was like 8 in line to be seen over the phone I was told I could just drop off my box and go that's not the case the sad part about this store was that there were only 2 personnel working I figure i come for my lunch break and take care of this matter but now I'm not only not eating lunch but I'm going to be late to go back it's sucks that Spectrum is not about customer service anymore. They used to be good. Last year with this company for sure. read more

This is an absolute horrible company. Service interruptions, a d the highest cost out there...only if you give them your phone service with cable and internet you may get a better deal...took me over 2 hrs a nd 4 phone calls to cancel service (a d save $102 per month...and I was a customer for 25+ years. WAY TO GO SPECTRUM...YOU DROVE AWAY A LIFE LONG CUSTOMER. read more

I was hesitant about going to Spectrum today because of past experience. I made a reservation and received an email to check in 30 min prior my appt. Once I checked in I was asked to report to the window. The whole process was super quick. I was serviced by Mark P. He made this a favorable experience. Thank you so much and keep up the excellent customer service. I hope your boss appreciates you. read more

I came here twice. First on Thursday after work, I arrived at 6pm, checked-in and was number 17 on the list. They close at 8pm but I couldn't wait longer than 30 mins. There were two people working the floor, others were in the back. One was with a customer the entire time, and another got through 2 customers during the 30 mins I was there, it was painful to watch... I decided to come back on Saturday. When I arrived on Saturday I entered my name, and was number 13. I was there for about 45 mins. I think my expectations were better prepared this time. TIP: Make sure to sign-in when you get there. The sign-in is the tablet you to have to walk around when you enter the front door. Many people, including myself, walked around it and realized after a few you needed to sign in. I also heard employees asking if you made an appointment. That might help! read more

I am so sick and tired of the on the going fees that SPECTRUM continue to charge what seems like every 3 months, this is ridiculous to say the least, especially if you're on a fixed income, you have to keep adjusting your budget just to get a little cable service. I would never recommend spectrum to my worst enemy. and when you call to complain about the bill, they mention we "spectrum" can take $10 dollars off the pending bill, however, then by next billing cycle "Spectrum" increased my next month bill to $22 dollars so that didn't do a D%$# thing. I am definitely getting rid of spectrum, it's all about the money for them and not the consumer in my opinion. if anyone can offer another cable company etc. to this mind bottling trauma! I am done! done! with spectrum taking advantage of consumer with these constant FEES! which is repulsive!! so sick and tired of the FEES!!!!!!!!!!!!!!!!!!! read more

The representative (Julio) that I had an appointment with today was not helpful. We were trying to pick up our internet equipment. He said they didn't have what we needed in stock. Basically said he couldn't do anything for us. We called spectrum customer service and even they were surprised that no one at the store was able to help us and give us stock availability at another near by store. We went over to Avalon in Carson and the guy over there was amazing and was able to help us! read more

Angelique was amazing and helped me open up two lines and so very patient during the process. I had to return then next day to purchase a new phone while it was her day off but she continued to support. Miguel helped me the second day and he was also very amazing! Great service. Thank you so much guys!! Amazing team work! read more

This place does not employee a single person with customer service skills. Guadalupe was texting on her personal phone while we just stood there waiting for her to continue "helping" us. She was too busy handling personal matters instead of working. The supervisor at that time was no better as he was unprofessionally rude to another customer he was "helping" who was elderly. These places really need to train their employees with some basic professional etiquette. read more

Without a doubt every time you walk in here there is a huge line and at least 3 to 4 spectrum employees standing around doing nothing. This is very much a cell phone store now and if you need to do something simple like swap out their shotty internet equipment expect to be here for at least an hour. I hate the monopoly that is spectrum read more

In-store service was great except for the manager...he was useless...just standing there...he could try to help a customer or something ! Also the service got way too expensive...do something for existing customers to make us want to stay! read more

Spectrum designed a system to raise the monthly service fee undetected. If you cancel the service afterwards, they are guaranteed to take at least one month payment out of your wallet at the increased rate because they would lie to you, keep you into the next billing cycle and not prorate the last month bill. Don't get fooled into their $29.99 promotion. It is simply a sales tactic. Don't sign up for auto pay, don't sign up for e statement, don't use their service, period as they are deceitful. read more

Two of the employees just stood at the counter and did not even call names for quite a while. There were several customers waiting, but they were too busy looking at their computer screens more than fifteen minutes after their respective customers left. They were purposefully not helping the customers waiting. I don't even know how this place has a two star ratings. it should be one star. P.S. I have waited for almost half an hour and am nowhere closer to being serviced. There are several customers. Staff your office and train them. read more

The bill goes higher & the channels get fewer. It's the only choice I have , so I'm tolerating the gouwg. read more

A very long waiting period just to be seen. Very poor customer service. The people working in this office move super slow and have no regard for the amount of people waiting for service. I was here to turn in wifi equipment since I've cancelled my service with spectrum. After waiting as long as I did I'm absolutely grateful I no longer do business with spectrum. VERY POOR SERVICE. read more

The sales manager was rude and refused to provide me with some bills and he said go to the billing department, the billing department asked me for $1.99 for each bill!!! I filed a claim and I got what I need from different store and for free since their policy doesn't say to charge customers a penny for providing this kind of service!!! So stop showing off and learn how to provide the service the right way before introducing yourself as (sales manager and customer service supervisor) I will switch to more professional service provider that has respectful people. read more

These guys need a lesson in customer service and after they're done with that lesson, they need to take it again! Walked in with an appointment two people played behind their little stations with their screens cleaning up their areas throwing out trash, leaving people sit for over 10 minutes. I was right on time for my appointment, and these people just play behind their stations back there in a leaving people sit. This is what's wrong with the younger generation they don't know how to talk to people and take care of people and get them handled and get them out the door. People don't wanna sit in their business just sitting there. read more

I was very lucky to be helped by Brian and Miguel, they stepped up and gave me an amazing outcome. This required over 2.5 hours from them teaming up to find a resolution. I tried completing multiple online orders for service but some major issue from the previous account holder was stopping me. I even called in and chatted with spectrum customer support and was directed to go in store. I now have spectrum service working and am extremely happy with the whole experience. read more

Jose was awesome. He handled all of our needs, he was professional, personable and patient.

The employees who work at the Spectrum store in Torrance, CA are the laziest, most unhelpful people I have ever seen. They will not explain anything what so ever. Horrible customer service. If they didn't have a monopoly, they would be out of business. read more

Extremely slow. Don't come here if you have anything else to do that day. All I was trying to do was return a modem. How long could that take? 2 min? Try more like 2 hours. One of the employees was literally just sitting on his phone the whole time not helping anyone. Terrible, do not recommend read more

This is a terrible location. The customer service is severely lacking in professionalism. When I walked in, equipment in hand and ready to deposit it all, the very rude and demeaning woman asked, "did you sign in?" I of course replied that I had not. The tablet was at the very front and I missed it as I was holding the door open for another person. I had to sign and wait for someone to call my name. This was just as terrible as the Verizon store. You sign in, you wait, and then they take 40-60 minutes to help you. Very poor executive decision to go with this model. Take a clue from Verizon, the worst telecommunication company that has one of the worst in store experiences and awful websites. Spectrum will never be on my list of options for internet. Stay out of the cellular business and stop treating people with disrespect. Long story short, I walked out and took the equipment to UPS. I was greeted professionally and they took the equipment in less than 2 minutes. They also stated that they had many customers from this Spectrum store that waited over 45 minutes only to be told to take it to the UPS location. read more