The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

Great products, prices, and service. I can text in any concerns I have and get get a timely…read moreresponse from Rajeev.

Sit back. This is gonna take a bit. Don't want to miss any details…read more Two days ago, my Acer laptop's power port broke, so I immediately ordered the correct replacement part online to be shipped overnight, and I moved all my important files to an external hard drive before the battery dropped to 0%. After getting a few estimates from other businesses in the area, I contacted ACP and outlined the issue. They quoted me a low price and an hour for installation, so I brought it in immediately. yesterday. Rajeev called me after an hour or so to let me know that the part needed to be micro-soldered. I already knew this in advance. He then informed me that he didn't know how to do it, but there was "a guy upstairs above [him]" who could. After quoting me $200, I let him know there was another repair shop who had quoted me $150, and, after a brief consultation away from the phone, he offered to match their quote. I gave the go-ahead to fix it, with the understanding that it would take a couple of hours. This morning, I went to the shop to pick up the computer. He showed me how the port was repaired, and I saw that the charger indeed fit in the port. My laptop wouldn't start when I pressed the power button. At that moment, Rajeev informed me, "Your computer won't start up. You're going to have to re-install Windows via a USB flash drive." Confused, I asked him to plug in the charger so I could start it while it was charging. It initially booted up, then displayed a "Security Boot Fail" error and wouldn't start up any further. He refused to accept any responsibility for the problem and said, "It's YOUR laptop. It must have been already like this when you brought it in. I just fixed the power port like you said." I was frustrated - it's my work computer - I've got a backup, but it's not as fast and awesome as this one. I'm not ridiculously tech-savvy, and was VERY unhappy that I might lose all the purchased software and settings I still had downloaded on my computer. After I told him that I had no idea of how to even get Windows on a flash drive to install it, he suggested that he could do it, but he would charge me $150 to do so. "But then it's wiped clean! I have programs on there that I need! I don't want to start from scratch!" I balked. "If you would like to make sure all of that is restored, we can do it, but then it will cost another $100." I was irate. "My computer was fine before I brought it in! Running great! No problems!" "Well, you called me...you had a broken power port." "Yes, but the power port has nothing to do with the rest of the computer. You guys had to have done something that triggered this. It wasn't like this." "All we did was fix the power port. This is YOUR computer." "So, you'd charge me $250 to simply get my computer back and running in the condition it was in before I brought it to you? I technically just paid $150 to have a working power port on a NOW-BROKEN AND USELESS computer?" I told him it was akin to holding my computer for ransom - and remarked that it was like bringing a car in to get the brakes fixed, and then coming back to find the right side of it smashed in, but him telling me that the brakes are now working perfectly. Rajeev shrugged and shook his head. I paid the $150 by credit card, which came out in two separate transactions of $100 and $50. When I asked him why it was in two separate transactions, he said, "I forgot and put in $100." Interesting, as he had initially planned to charge me $200. My guess is that $50 goes to him and $100 goes to "the guy upstairs." I left, panicked, thinking that I now had a useless computer that I would need to replace and have everything re-installed on by Monday. Getting home, I looked up "Security Boot Fail" on Google, which gave me direct instructions and a YouTube video showing me how to press F2 at startup, enter the Boot submenu, and change a few settings. I restarted the computer, and, voila. ZERO PROBLEMS. BACK TO NORMAL. What ACR wanted to charge me $250 EXTRA DOLLARS FOR, I was able to do in a period of FIVE MINUTES. It was an easy fix, but unless you KNOW exactly what to do, you'd think your computer was scrap metal. If he wanted to provide good customer service, he could have walked me through it right there at the counter. Because I know that's exactly what they would have done if I had left my computer with them. I wonder how many people who wouldn't know where to look for answers have fallen prey to Rajeev's insane scam. Two stars, because the power port works great now. But BUYER BEWARE. They will try to upcharge you a ridiculous amount.

Terrible experience. I left him my flat screen tv 5 weeks ago and as of today after 10 calls, this…read moreguy named Bill kept saying the parts has not arrived yet. the parts were ordered 3 weeks ago. Even if the parts coming from Korea or China, it will take only 2 weeks to ship. I will not recommend this place. Beware.

I was highly impressed with Advanced TV Service. Bill is honest, knowledgeable and affordable. When…read morehe shakes your hand you know there is integrity behind it. My aging 3D flatscreen needed obsolete parts only available from China, and Bill was meticulous in ensuring any parts that he ordered were reasonably priced and returnable if they did not work. Bill picked up the TV at my house and dropped it back off in perfect working order. And my repair costs were half of what I thought what they going to be. Without hesitation, I highly recommend Advanced TV Service for all your TV repair needs. - Dave K. **** Writing this review on behalf of my dad who doesn't have yelp****

Went in for an upgrade and store was quite busy. Oscar helped us and was great. We went to the…read moreManhattan Beach store initially and they were completely unhelpful. Many thanks to Oscar for excellent customer service. We will be back.

Although I can't blame my experience on one central thing, I really wish AT&T would get their sh*t…read moretogether. First off, this store is not a corporate store, it's a reseller. Nothing wrong with that, unless you go there for service where they basically have very little power to help if your issue is at the account level and you don't know they're not corporate unless they tell you. The staff are nice, but their youth betrays them and service was distracted. The manager didn't even seem interested in helping his own team and walked away while they asked him questions. I got a pre-paid SIM which was bought online and shipped to me. It wasn't working so I took it here because I was without any cell service which I needed for work. They told me they can't help at all with any prepaid accounts so they put me on their landline with AT&T to activate my phone number (unable to activate it online because it kept saying it "hit a snag" and to try again later - maybe that's why) and then they'd try to get it working. Unfortunately, once I was off the phone the person helping me went to lunch and never came out again so another associate told me to go to the corporate store on 182nd. At strike two, I was getting a little annoyed but I did as they asked. The awesome lady at that store was able to get me up and running. Turns out, prepaid is no longer supported at ANY southern CA store, corporate or otherwise, so DON'T buy it online. You'll have nothing but a headache trying to get it operating if it doesn't work out of the box. What's more, they had no record of my paying for the prepaid account so I had a balance. The account had turned into a post-pay unlimited account by itself and I owed them $75! I went ahead and paid and I got to keep my original number. I'm happy now, with much better coverage than I was getting with Verizon, but it was a long, patience-grating trip to get there!

This new store has a great selection of phones and tablets. There are both traditional and pay as…read moreyou go plans offered. I did not want new Direct TV service , but it was clear that Roger has a lot of experience with this too. I am sending my friends to this store as service was good!

I found Rogelio "Roger" and his company Connect Century Communcations last night (through…read moreThumbtack.com) when our DirecTV service went out with a "775" error message (troubleshooting didn't resolve it) and they were not able to give me a service appt until next TUESDAY (which doesn't work for us). Rogelio came to our home last evening after he closed the store, identified immediately what the issue was, HAD the replacement part in his truck, and had us back up and running in 15 minutes. His price for the service call and the part was more than fair. He knows his AV, and especially DirecTV. He does major jobs as well, from complete home theater system wiring and set up to security cameras to audio. Thank you Rogelio. We're so glad we found you and look forward to working together for many years to come.

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!

I reached out to two different places for a quote via Yelp and Vick from OnPoint got back to me in…read moreminutes (still waiting to hear from the other guys...). He showed up on time the very next day, in the pouring rain and didn't even blink when he realized the TVs were way bigger than I had said they were (whoops). Moved two TVs from our old place to our new place with the utmost efficiency and triple checked they were hooked up correctly and in the right place before taking off. Also stayed within the quote he gave me. HIGHLY recommend these guys!!!

I had (past tense) a situation with my Smartaira account. I had this all set up, ready to go,…read moreAutopay activated, etc., etc. I am going to accelerate the story at this point. My credit card supporting Autopay got "hacked". I was in a huge hurry yesterday when initiating/editing changes to give to Smartaira, picked up the phone, dialed a number & got CJ, call #172788. He was terrific!!! He saved me a lot of time & aggravation (and money- -he got fees waived). CJ was lucid, intelligent as hell, highly professional- - -a real delight!!! And, perhaps his greatest asset: he wasn't a BUREAUCRAT sitting in front of a screen with his canned, rehearsed, polished, script sitting three feet from his nose!!!! God, I really liked CJ!!! Please reach out to him & give him every award possible as soon as possible!! Thank u. Sherwin F. Biesman (retired judge of the Federal government- - -and this was interjected at this point because someone at Smartaira was looking over my stuff & picked up on my professional life & thought it would be neat to highlight it into this review. Speaking only for me: I am a guy, just a guy, and there isn't much about my life now(or then)to excite anyone!!! My main impetus for reaching out to u is my support of CJ!! He really helped me out a lot & he deserves some special attention. Thanks again, Sherwin

Internet is down for a full day multiple times a month. Unreliable and expensive. What a terrible…read morecombination. Honestly they are worse than Spectrum or AT&T. I never had outages that lasted more than an hour or two with them. My complex is heading into day two of an outage for the second time this year. I'm just glad I don't work from home, or else these company would be screwing me royally.