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FTS Broadband

4.4 (7 reviews)
Open • Open 24 hours

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3 years ago

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3 years ago

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3 years ago

Running a small business for 12 years now and using FTS Broadband since early 2019 to date. Very friendly and reliable service for the area.

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10 years ago

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8 years ago

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Verizon

Verizon

(168 reviews)

$$$

From the moment my husband and I walked into the Verizon store, we had an outstanding experience!…read moreBefore we even made it to the sales floor, Maysha, the security guard, greeted us with such a warm smile and made us feel genuinely welcomed. It's the little things that make a big difference, and she definitely set the tone for an amazing visit. David Castillo was absolutely phenomenal! He was incredibly patient, knowledgeable, and took the time to answer every question we had without ever making us feel rushed. He helped both of us upgrade our phone plans and found me an incredible deal on my new phone. His professionalism, honesty, and friendly attitude made what could have been a stressful process completely enjoyable. It's rare to find customer service like this these days, and David truly went above and beyond to make sure we left happy. If you're visiting this Verizon store, do yourself a favor and ask for David Castillo you'll be in excellent hands! Thank you, David, for your exceptional service, and thank you, Maysha, for making customers feel so welcome from the moment they walk through the door. Keep up the fantastic work you both are a tremendous asset to the Verizon team!

This was one of the most frustrating Verizon experiences I've had…read more I came into the store to upgrade two of my kids' phones. I was told that in order to receive the full promotional credit for the new phones, I first needed to pay off the remaining balances on their current phones. Based specifically on that information, I paid off both phones. Only after I made those payments was I told that the promotion had apparently ended the day before and that I would now only receive about 50% of the value instead of the full promotional credit. To me, that felt like misinformation and a bait-and-switch. If I had been told upfront that I would only receive about half of the expected credit, I would not have paid off both of my kids' phones. I then spoke with Gema, the senior manager, and explained that because I made those payments based on incorrect information from the store, I wanted the situation corrected. I told her that if Verizon could not reimburse the payoff amounts, then I was asking for an account credit instead. Gema refused and said she could not do that. Her only offer was a very small credit. What made the experience even more disappointing was that no one apologized for giving us the wrong information in the first place. There was no real acknowledgment that we had made a financial decision based on what their employee told us. Because the store would not reasonably resolve it, we contacted Verizon Corporate directly. Corporate advised us that, as a senior manager, Gema did in fact have the authority to issue an appropriate account credit to help resolve the situation. In the end, Corporate stepped in and resolved the issue for us. Mistakes happen, but when a customer makes a financial decision based on information provided by your employees, management should make a reasonable effort to correct it -- and at the very least acknowledge and apologize for the misinformation. Instead, we had to escalate the issue to Corporate to get a resolution that could have been handled at the store level. Very disappointing experience.

FTS Broadband - isps - Updated October 2026

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