Be prepared when coming to this location since it does not have full service. I came here to return…read morean old cable box, but unfortunately they can't take l any inventory there since they have nowhere to store it so I can't even rate their service since I wasn't given the opportunity. Was it worth my time driving there no. If you want full service, you need to either visit the full service locations on Hawthorne Boulevard in Torrance or in the South Bay Pavilion in Carson.

I had a great experience with my husband in a surprising way. He needed a new phone, and the guy…read morewas honest enough to mention that the new phone was going to be released in a few weeks with a large cash back rebate. We appreciated the advice and will be back when the new phone is out.

We've been with FTS for about 3 years now and have little to no issues with service. If ever we had…read moreany issues, a momentary downtime or maybe slow down in speeds, Franklin, was always a phone call away and addressed it personally to correct it. Would recommend to any small to big offices in the Gardena area who's looking to internet and phone service.

We are a medical office, our specialty is Ophthalmology. We have been with FTS for many years, they…read moreare the best. We recently updated all of our phones and added Phone Answering Service App. It was the best decision we could have made. Franklin at FTS customized our recorded greetings to go on at specific times, as our office hours vary, this ensures that our patients can reach a medical professional at any time, which is incredibly reassuring to our patients and us. Our new office phones have great features, but the best is the mobile app, we are able to go on exchange by changing a setting in app from our cell phones (no more worrying about forgetting to put phones on exchange, or thinking "did I put us on exchange?!"). Through the app we are able to call patients from our mobile phones without showing our phone number, the number that shows on caller ID is our business name and phone. This comes in handy when we work remotely. I highly recommend FTS, Franklin and staff. Great customer service and prompt attention. The call handling is efficient, and the staff are knowledgeable and professional.

I had a wonderful experience at this spectrum location! Shannon was very helpful in helping me…read moretrade in my phone and upgrade! She was very patient throughout the whole transfer process! 10/10 Thank you Shannon for your pleasant service! Really loved the upgrade!

Attended this location to add a line and get the iPhone 17 as advertised. Define to Bob . Parking…read moreis shared with other stores in the strip mall. Sign in on the tablet right in front of the door. Hideky assisted me once my name came up, and surprised me with friendly and quick service, including upgrading my phone from the standard to the iPhone 17 Pro Max. Had changed my Apple iCloud account password, but it did not automatically update in my old iPhone 15. Return the next day after I found the password. We were able to easily transfer their information from my iPhone 15 to 17, and factory reset the iPhone 15 to give to A Friend. Well recommended, will return...

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I was looking for 2 cameras to replace the ones that went out. My cameras use old connections and I…read morechecked several places. Super Matrix was able to find what I needed and they worked great. Their customer service was very good.

I arrived at Verizon today to let the Store Manager know about her employee who violated code of…read moreconduct and ethic policies by adding an unauthorized line and phone to my account back in December when I visited the store to upgrade my sons phone. I came across the discrepancy this month when I received my Verizon bill text and the bill was about $78 higher than normal. I tried explaining this action to the manager who I later found out her name was Glenda, but she took up for the EE saying maybe I didn't know what I wanted when I visited. So I asked her well my son has the upgrade but why do I show an ADDITIONAL LINE ON KY ACCOUNT FOR A GALAXY THAT WE HAVE NEVER SEEN OR POSSESSED. Glenda stated she would call Verizon support to see what she could do to help, but instead she sent the EE out to me. He sat down and started telling me "yea I'm not sure about all this ya telling my manager but let me explain what I did and how I did you a favor by adding an extra line to your account". I told the employee that you did something I didn't request or authorize and it's causing me an expense for something I clearly don't have because I don't do androids. So who has the Samsung and is using the phone ending in 9799 that's all I want to know. He couldn't answer me so I told him send your manager back because I didn't ask to speak with you I was instructed by corporate support not to speak to anyone but the manager. Glenda comes back validating the employees decision because she says how he did it saves me $5-$6 a month Then she says she can't return the phone to redo the process and promotion bcus the promotion ended and I would have to deal with having the Samsung 9799 line on the account even though I don't have the phone. Which now causes me the customer to be penalized because your employee made a decision to secure commission on a sale that shouldn't have been completed on my account She goes to the back area and converses with the employee Anthony. She comes back with the Verizon corporate support rep on the line. Verizon phone rep wanted to know where and what's goin on w the Galaxy showing for phone ending w 9799. Glenda says ya know this is my first interaction with the customer I don't know what happen to that phone. The rep says is your employee there right now because I want to know where that Samsung ending in 9799 is that she brought to my attention Anthony says that he created a device to give the BYOD promo and placed the Galaxy, on my account because he created a fake ID for the Galaxy. The rep asked him why did you do that when you were supposed to upgrade and attach the promo to the existing customer line she uploaded and what you did was wrong. Anthony got upset and told the rep I didn't do anything wrong and I've got customers then walked off leaving the rep on the speaker phone with me. The rep said yes you processed this wrong and added a line to the customers account and that's an issue. So per the representative I'm not ever getting the byod promo bcus Anthony attached the deal to a fake ID Galaxy phone and number ending in 9799. So now the manager wants me to pay for 3 phone lines and take the $20 monthly discount or return my sons upgraded phone , she will also remove the Galaxy extra line and not have any discounts connected to my account any longer. She told the rep she didn't need him any longer, she would let me decide what I wanted, she got up walked to the back and never returned. At 4:54 pm we start looking around for her, she never came back she just left us sitting at the table and my son n I walked out at 5:03 pm bcus no one ever returned to resolve the unethical behavior and issue they caused my account. The managers actions are a violation of code of conduct and ethics which is a direct reflection of why her employee Anthony felt justified to do what he did on my account in December. Every organization has policies and procedures, the employees acknowledge and sign when they are hired and are held to that but with Verizon, fraud and ethics violations seem to be acceptable. I will be finding another carrier and taking my business to them and ending my relationship with Verizon due to no ethics and no policy adherence

Just ordered a new 17 pro IPhone and Verizon gave me clear instructions in email to return to this…read morestore. After driving 30 minutes, and waiting another 15, the service agent said, "I can't accept this in the store " when clearly Verizon, in writing, said take to the store. The agent was rude and dismissive and additionally, when I asked for assistance in placing the screen protector (which was also purchased at Verizon) she said, No. Don't look for customer service here. Verizon it's ALWAYS an issue with you. Losing devices, poor customer service. I do not recommend.

I would highly recommend this place Rajeev he's very…read moreresponsive to all my questions I have repaired phones there, which have been done amazing. Their pricing is also amazing. Great job

I highly recommend advanced computers and printers. The store owner was exceptionally knowledgeable…read moreand provided valuable assistance in selecting an IP TV. I purchased the Diamond ProMax 8K Streaming Player, which offers a comprehensive package for pay-per-view, movies, and sports, accessible in any state. I am thoroughly satisfied with my purchase. It presents a cost-effective alternative to cable television, which cannot match its value proposition. 10 stars!!

We've been going to this store location since we signed up with Verizon years ago and so I'm…read moresurprised with the review score. But in the years that we've gone here, I've never felt like I needed to leave a review either. However, today I did. Shout out to Arsen who made our family's experience at the store exceptional tonight. We came in to upgrade our ancient IPhones and initially, we thought he would be like the usual reps who get you the phone you want and then send you out the door a like you're just a number. But as we engaged him in conversation about our phone preferences, we found him to be very knowledgeable, helpful, funny, and transparent. Because of this, we decided that only three of us will stick with the IPhone and one gladly went back to an Android (Google Pixel 10). He answered our questions, laughed with us, and went the extra step to get us the phones right there and then rather than having us wait to get them shipped. He even helped setup the phone that I got. So while we spent a long time at the store , it was all worth it! He gets a five star from each of us. Thank you, Arsen. You may be one of the few reps here who leaves a good impression on your customers. Keep up the great work!

Walked in and the female manger was rude and miserable. As most of these reviews have already…read morestated, horrible customer service. I've been a customer of Verizon for over 15 years, first time contemplating switching. Trash!

Call our business and ask for owner. Won't leave any message…read moreand won't say the reason for calling

Call for my wife, Only identifying the company as FTS, Shows up caller ID…read morefranklin-technology-systems-Torrance, CA The person calling very rude and hung up in my face Rude Rude Rude!