I don't understand the billing. I signed up for two lines senior discount $30 per line. Phones are…read morepaid for working on having them explain this to me recently signed up from AT&T to save money happy with the service and people at T-Mobile store super nice. But now I've been slapped with a bill that seems larger than normal and it's not cheap or as simple as it's made out to be. I feel especially with senior plans it should be more concrete with pricing and bundling. I'll redo review after trying to work this out with T-Mobile I don't want to talk to AI. I want to talk to a live operator :-(

Excellent .... And I mean excellent customer service... the wi fi did not perform well in my…read moreneighborhood but... they offered a 15 free trial and honored it happily. No bad things to say About them on this encounter.

I hope I am getting the correct place because I believe that praise is due to all who carry out a…read morejob function well, and with a worthy sense of purpose that can only be described as dignified. After all, "dignity does not come from the work we do, but from how well we do it." So says Aristotle, and thus so say I. Lash from this AT&T store on Western Ave. next to a Fantastic's Sam and Subway, adjacent. personifies doing a job well with dignity and quiet passion. Oh, and to clarify, the Subway I am referring to, is not the Red line but the franchise restaurant. I am accident prone. I wish I could call myself adorkable but in reality I am just reckless- not bull in a china shop reckless, more like a frog jumping from lily pad to lily pad with a carefree spirit that results in more voluminous splashes that result in damage. That is basically how I broke my phone. I was at the gym, just me, the iron and the beats. I got lost in the moment. Which is good. But then I threw my phone and it hit the bench in such an angle that cracked my phone. It also left my screen black. Which is bad. Lash later told me that when I hit my phone on the bench I likely cracked the bulb inside my phone. There was no feasible repair option. I had to get a new one. A broken bulb shattered the utility of my iPhone--- how many bulbs are needed to turn on an iPhone? At least one. I had just gotten a phone a year ago. I am not sure what happened, but I broke my old one too. And Lash remembered me, a year later. That made me feel special--- cause I only go to this store when I need phones out of urgency, not out of plan, and he kind of remembered me. Kudos to him! I am embarrassed to admit that an iPhone is suppose to last at least three years, but with me they usually last one. And replacing an iPhone is necessary but expensive-- I cannot find a way to continue without my iPhone. I mean, I can, I for sure can but how? It would be like a ship captain trying to continue on a voyage without a map, a form of entertainment, immediate access to his mateys, or reminders that a mighty storm is coming. I mean he could continue with his voyage but would he want to? I guess once you attached yourself to life with a smartphone, there is no going back to a phone less life. Steve Jobs you changed the destiny of our world--- your rest is well earned. Lash helped me get my lifeline back. He offered options without being pushy. He placed a screen protector like he had done it 1000 times before, the day I went, and also in a past life. I trusted him to do what was right so I could get my phone back, at the best price possible and that says a lot because sales people are meant to take your money. And really, I abide---- cause I tend to be a willing victim. But Lash made me feel like he was not trying to do that. Unless, he was. But if he did he hid his intentions well. I forgot my iCloud.com password. He tried to help but he could not. I figured some stuff out by myself. I have to wait two days for my new password to come, and then I can have access to my old photos. They are not worth much, but they are mine. So I will wait. Plus all my apps will come back too. When I was ready to select my new 16 he brought one in black. I was like there are no more colors? And he said there was a pink. I was oh, I wanna see it. He then turned and brought a pink one- cotton candy pink- and a purple one. I communicated that I loved the pink one. He allowed me to view both phones- the pink and light purple- and I made a choice that fit my fancy, of course the pink one, I loved! At no point did he seem shocked, nor did he smirked. I applauded him for his maturity and professionalism. A young child said that her aunt had the same phone I did. I agreed and made a point to say it was pretty. A small reminder that the isms of the world are learned by kids and taught by adults. Oh one last thing. I did not catch the manager's name. But when I went back and Lash was leaving she stayed helping customers (inclduding me) and others. So this spot has Lash and a manager that handle business with a flouncy and professional step.

Don't use AT&T. Customer Service is really, really bad…read more Please read my original review to get an understanding of the oddyssee that it took to close a business wireless account. No only did it take a month (more than a month) of calling and getting routed to different departments, being given wrong phone numbers to call and limiting the hours that you can reach them (good luck getting a hold of them if you have to call after work...), but now they are trying to bill me for that time! They keep calling me trying to "resolve" the account. I told them that it took me so long to close the account because of their ridiculously bad service which seem to intentionally male it nearly impossible to close accounts. Try walking into the same retail front that so eagerly sells you accounts and try to close one and see what happens. Try doing it online and see if it is even possible. Then, try calling and see what labrynthine machinations you need to muddle through to finally, FINALLY getting to someone who has the power to close your account, but only, ONLY after you go through their client retention department and repeat three times the magic phrase, "I want to close my account," and you have a signed affidavit attesting to the fact, and have it notarized my a notary that gets a sufficient DNA sample and a pint of your blood. Then, and only then, will they allow you, THEIR CLIENT, to be released from the burden of their services. Then, they'll come after you for THE TIME THAT THEY MADE IT IMPOSSIBLE TO CLOSE THE ACCOUNT. Never again. I'll gladly pay more for a company that has mediocre, not even great, customer service. Something that isn't intentionally obtuse!

I had AT&T internet. It wasn't good. And when they started raising the prices for four months…read morestraight until it was well over 100 a month (like 125?) I had had enough. Enough of the interference, of the cutting out regularly, internet going off so I had to reset it all the time, all of it. So, I already had Metro phone service, so I went over to a local store to ask about their internet. I was helped by a guy named ACE. And he definitely was "aces" in my book. After being abused by AT&T and Verizon (I won't even GO to one of their stores anymore), I was really welcomed by Metro PCS. Ace explained all about the device, how to hook it up and all that. He programmed it for me, arranged auto payment for me--and I was out the door for only $65 dollars which included a service charge, but now I'm paying only $45 a month for TERRIFIC internet service. $40 with auto pay!! Ace was also on hand for any followup questions I had, but there were none. He did a GREAT job. I brought it home, plugged it in, did a few easy things on the computer, and I'm good to go. So far so good with Metro PCS. And if you go to the store in San Pedro, CA, ask for ACE. You won't be disappointed.

Great customer service from both men that help out with our T-Mobile Tuesday's. I was having…read moreproblem loading the app

Stephanie is amazing! Careful, patient, knowledgeable, resourceful and helpful.Thanksread more

Only one employee on a weekend? 3 hour wait. No. Taking my biz elsewhere…read more Get it together!!

Outstanding customer service Fixed my wife's phone at a…read moregreat price! Highly recommend Super friendly people and outstanding service

Kind of crazy to be closed on a Sunday when most people break their phones on a Saturday night lol…read moreprobably missing a ton of customers because of this

I called to ask information about a phone and the childish "guy" kept being indirect with his…read moreanswers. Than he continued to make passive aggressive comments and laughing stating that Him and his family don't need to use cricket, they use "regular" carriers. I don't see the point of making fun of your customer base if you literally work for that company. It's actually not the first time we get be little by those workers which is why we go to the Carson or Wilmington location but sadly Cricket Wireless themselves told me to reach out the them because they could see that they had the phone I was looking for in stock and I just wanted to confirm but yeah as always literally no help.

Received notification Cricket will finally offer add on package for Apple Watch so you can have…read morecellular coverage without your cell phone! I love it as extra cell service at only $10 per month no need to carry cell phone on hike or walk anymore! Dick Tracy watch phone finally a reality. I did not think it would be too easy for DYI so decided to drop by San Pedro store on Gaffey. 10 minutes later all done! Great service and knowledgeable of my request. My 6th year with Cricket and have had many friends and family sign up with Cricket. Apple Watch Ultra has great sound volume so heading for the outback and no worries about dropping my phone overboard when on a boat. Sammy B

Sam can fix anything I have taken him. Good communication and he's always willing to go the extra…read moremile. Highly recommend Pacific Coast Tech for all of your cellphone and laptop needs!

I decided on this place to bring my iPhone for a problem. Arrived well after opening time. There's…read morea sign saying be back in an hour. Well that sucks. I don't want to sit waiting for an hour. Round trip to another place that had no parking. I didn't like the fact he took my unlocked phone where I couldn't see what he was doing. I do what I can to avoid places where others post problems with condescending attitude and such. The dude was not friendly to me at all. He solved my issue which is why 3 instead of 1 or 2 stars. If the need arises in the future, I'll find somewhere else to go.

Bernardo and kimberlee gave us an awesome deal for a phone and free tablet special for christmas…read morebirthday gift

From the owner: Switch today & enjoy America's largest 5G network.read more

This is a family owned business in San Pedro that strives to provide an excellent service…read more David and his brother really care for their customers and make sure that we're satisfied with the services provided. The whole family is genuine and caring. The prices are fair to both parties. Place is clean and welcoming. Plenty of street parking ( meters). I highly recommend this place. Thank you so much

Everyone was super nice and knowledgeable. They were able to fix my iPhone 12 pro it had a speaker…read moreand microphone issue and a charge port issue. It's not working perfectly price was reasonable and service was done in about an hour and a half very nice to have my phone back quickly. It's appreciated. Their shop is nice and they also sell other accessories, phone cases and electronics cameras for your house etc. Business is easy to get to. It's right on sixth Street by the Warner grand theater.