The manager Elizabeth at this store here is AMAZING! She needs to be promoted to corporate or…read moreleading customer service because she was able to help me more than customer service. She has so much more knowledge than customer service and she even recommended a program to me to help me get a discount on my monthly bill! If you ever come here, PLEASE look for Elizabeth!

After seeing a commercial for Cricket Wireless, I decided to go to a store and check them out…read more This is the newest location in the area, which opened 2 weeks ago. https://www.yelp.com/biz_photos/cricket-wireless-long-beach-5?select=99abDdVxZPXJY0ISz5LlFw I came to inquire about getting a SIM card and local phone number for my friend who is moving here from another country. Don't need a new phone since he has one. The SIM card is $10, plus a ridiculous activation fee of $25 for something that probably takes 30 seconds to do. But then, all the service providers charge about the same. https://www.yelp.com/biz_photos/cricket-wireless-long-beach-5?select=fOUt8iIeshKmvAS_9TcddA Cricket is a pre-paid service which uses AT&T's network and this provides service coverage across the majority of the US. https://www.yelp.com/biz_photos/cricket-wireless-long-beach-5?select=Y939rejFHxXc_5L25lTegQ Like all mobile phone stores, they have a number of makes & models to choose from. https://www.yelp.com/biz_photos/cricket-wireless-long-beach-5?select=DsDcUtOU13mCNt7FVbTz-Q Including some specials when you "port" your phone number & service over to Cricket. https://www.yelp.com/biz_photos/cricket-wireless-long-beach-5?select=JWwynFPeVLhuj0_9SvmrBA As they have a plan that's $10 a month less than I'm paying now, being I use very little data, I'll probably change my service over to Cricket too!

Genesis would benefit from additional coaching on guest communication and professionalism. During…read moremy visit, she spoke to an elderly gentleman in a manner that came across as patronizing and disrespectful. A guest's age should not lead to assumptions about their abilities or how they should be addressed. Additionally, when I raised my concern to Genesis, her communication style came across as dismissive and confrontational rather than solution-oriented. Instead of focusing on resolving the issue, her tone and body language--including frequent head movements and nonverbal expressions--made the interaction feel unprofessional and uncomfortable. I recommend retraining focused on respectful communication, active listening, professionalism, and guest service standards to ensure all guests feel valued and treated with dignity.

This is not a review for this particular store, but AT&T's practices. Yesterday, I came home from…read morethe park with my granddaughter to find that my driveway was blocked with a sign that read "AT&T Technicians at Work." Not only did I have to park and walk a block away with a sleeping toddler, I was confused and nervous. I did not ask for technical support. In fact, I do not use AT&T. Not only could I not park in my own driveway, but I was shocked and upset to find two strangers in my yard. They had opened the gate and entered our yard to access a utility pole adjacent to the back of our yard, not in our yard. They never asked our permission. They never gave us any notice. No one rang the doorbell; my son was working from home and would have known. He was busy working, so did not realize that anyone was here. I asked the technicians to leave immediately. They admitted that their entry of my yard was illegal. They said that if I left them alone, they could leave more quickly. I was upset but never said anything rude to them. I just told them how upset I was at this violation of my property. I asked for a supervisor's name and number, which they would not give me. When I called AT&T, I was unable to speak to any supervisor. I was given a run-around from several people on the phone who could never get me through to a supervisor. I wasted over an hour on the phone with no success. This is no way to treat people. This is our home and no one should come into our yard without our permission. We do not have a common easement. This was completely illegal and actually frightening. DWP asks permission to access our yard, and this is a utility we actually use. AT&T is not my service provider. I truly hope someone in charge sees this. We are buying a lock for our gate, so that we never experience this kind of violation again. It was upsetting and frightening.

I definitely want to give a huge shout out to All the reps here at this T Mobile shop. LUIS,…read moreNOAH,LORRAINE AND STEWART who did an amazing job getting into my old phone while it kept powering off during the reset. I cam in on a Monday to see if I could fix my phone which had gotten wet at the beach the day before but when greeted by Luis and everyone he guideded me through the best possible way to fix my phone by submitting a warranty exchange. I was gonna be without a phone for a few days but I had my watch to still make and receive calls/messages. He later also offered me a good deal on the new Galaxy S22 Ultra and how much trade in my phone had for credit. Before leaving the store that Monday I was able to build a good relationship with the whole staff. It was not till this last Thursday I finally was gonna get my new phone and Stewart was the one helping me. They all immediately recognized me and greeted me with a warm and appreciative feeling. I felt real bad for the long process my device which was gonna give Stewart a hard and long process but he took his time and remained patient and professional at all times. With a little extra guidance by his Mgr I was finally on my way out with my new device. This was a replacement for my galaxyS9+. I did say I was gonna come in next week for the S22 Ultra though. I have been going to several TMovile stores and I always give them lots of respect because they are the ones who have to deal with sometimes problematic customers that don't understand the amount of time it takes to solve troubleshooting issues. However this store definitely ranks Up There in my top 3. And a reason why I've been with Tmobile for 14 years. THANK YOU ALL for providing such amazing customer service. I really hope your upper management has great incentives for your great work. FYI, that place was busy and everyone was engaged with all customers!

These people have terrible terrible terrible service. My mom went in there to pay her bill and her…read morehundred dollar bills were stuck so one of them were not honest and they took a extra hundred dollars from somebody that is elderly and doesn't really know what she's doing they are not honest. It's very upsetting. They should've been helping her not robbing her.

Had an issue with my phone and came to this location. I was honored to be helped by Manny. He not…read moreonly helped me in a timely manner - he was professional, kind, and really provided me with amazing customer service. I didn't know if there was a solution to my issue but he was able to provide one that I was satisfied with. I've been a T-Mobile customer for over a decade now and this has been the best customer service I've ever experienced here. Thanks Manny! The store is clean and the team here is really solid. Super satisfied customer. Would recommend.

Buyer Beware...I signed up and transferred service from Spectrum and received 2 iPhone's and home…read moreWi-Fi with Jose at this office on March 17, 2026. By April 9, I was already calling tech support because the home Internet was so slow, and I was not receiving the speeds promised. When verifying my address, T-Mobile informed me that the address given by the store at the time of my signing up with Jose, was completely different from my actual home address! (the address used wasn't shared with me when I asked, probably to protect their employee) I tried to give the benefit of the doubt here that it was a mistake, but there is literally no other address associated with me, I bought my house in 2001 and he had my ID to verify and even printed out a Spectrum bill (my same address!) so I could receive a gift card for the balance due on my son's phone, which was a separate very long, complicated transaction...long story short, Jose used a false address to sell me home internet in my neighborhood, which is completely overcrowded and oversold! I have spent 2.5 months back-and-forth to try to get it improved, and T-Mobile would not even provide me with a free Wi-Fi extender when troubleshooting, so I spent $100 buying my own. T mobile customer service even lowered my Wi-Fi bill to $10 a month because they admitted fault and let me out of any contract to leave... Sadly, this last week while I waited and shopped for new service... It's become so poor that we've had to literally resort to hotspots on our phone to work, do school work during my son's finals week, and even to watch TV. Today I was able to get Frontier fiber internet installed and returned all my equipment to the LB store. Thankful the nightmare is over. VERY DECEPTIVE business practices from Jose at this location. T-Mobile should not be paying commission to their salespeople, it's obviously caused some to be pretty dishonest to make the extra money.

Carlos here at the Belmont Shore location was fantastic!! Please double his salary! I will keep…read moreusing Verizon for my phones and television(as soon as TV is repaired!). Brian Kamper

Carlos is the best. Verizon is fortunate to have him. He's…read morecompetent, fasts, and respectful. A rare combination of. John

This is a family owned business in San Pedro that strives to provide an excellent service…read more David and his brother really care for their customers and make sure that we're satisfied with the services provided. The whole family is genuine and caring. The prices are fair to both parties. Place is clean and welcoming. Plenty of street parking ( meters). I highly recommend this place. Thank you so much

Very quick service and took care of the problem. Nice customer service, it's nice to have this…read morebusiness in town.

When ever my phone or anyone in my family Phone not working…read moreor cracked screen I always take my phone there They do a fast and great job And also a good price

Went in to get my iPhone 7 phone screen fixed and 30 minutes into the woman fixing my phone, she…read morelets me know that my home button is no longer working. My home button was working just fine until she started working on it. I just ended up asking her to put my old screen back on because I wasn't about to pay her for any services. She didn't even take the blame for breaking my home button, and she didn't even offer to fix my screen for free or a free glass cover or anything.

Jordan and Spencer were great! They were very helpful, cordial and provided great Customer Service!read more

Service and vibe is what you would expect from a corporate store! Jordan, Spencer, & William took…read morethe time to show me my savings of 6 phones and fiber internet. Made the switch that much easier. Referring all my friends and family to save some money.