I hope I am getting the correct place because I believe that praise is due to all who carry out a…read morejob function well, and with a worthy sense of purpose that can only be described as dignified. After all, "dignity does not come from the work we do, but from how well we do it." So says Aristotle, and thus so say I. Lash from this AT&T store on Western Ave. next to a Fantastic's Sam and Subway, adjacent. personifies doing a job well with dignity and quiet passion. Oh, and to clarify, the Subway I am referring to, is not the Red line but the franchise restaurant.
I am accident prone. I wish I could call myself adorkable but in reality I am just reckless- not bull in a china shop reckless, more like a frog jumping from lily pad to lily pad with a carefree spirit that results in more voluminous splashes that result in damage. That is basically how I broke my phone. I was at the gym, just me, the iron and the beats. I got lost in the moment. Which is good. But then I threw my phone and it hit the bench in such an angle that cracked my phone. It also left my screen black. Which is bad. Lash later told me that when I hit my phone on the bench I likely cracked the bulb inside my phone. There was no feasible repair option. I had to get a new one. A broken bulb shattered the utility of my iPhone--- how many bulbs are needed to turn on an iPhone? At least one.
I had just gotten a phone a year ago. I am not sure what happened, but I broke my old one too. And Lash remembered me, a year later. That made me feel special--- cause I only go to this store when I need phones out of urgency, not out of plan, and he kind of remembered me. Kudos to him!
I am embarrassed to admit that an iPhone is suppose to last at least three years, but with me they usually last one. And replacing an iPhone is necessary but expensive-- I cannot find a way to continue without my iPhone. I mean, I can, I for sure can but how? It would be like a ship captain trying to continue on a voyage without a map, a form of entertainment, immediate access to his mateys, or reminders that a mighty storm is coming. I mean he could continue with his voyage but would he want to? I guess once you attached yourself to life with a smartphone, there is no going back to a phone less life. Steve Jobs you changed the destiny of our world--- your rest is well earned.
Lash helped me get my lifeline back. He offered options without being pushy. He placed a screen protector like he had done it 1000 times before, the day I went, and also in a past life. I trusted him to do what was right so I could get my phone back, at the best price possible and that says a lot because sales people are meant to take your money. And really, I abide---- cause I tend to be a willing victim. But Lash made me feel like he was not trying to do that. Unless, he was. But if he did he hid his intentions well.
I forgot my iCloud.com password. He tried to help but he could not. I figured some stuff out by myself. I have to wait two days for my new password to come, and then I can have access to my old photos. They are not worth much, but they are mine. So I will wait. Plus all my apps will come back too.
When I was ready to select my new 16 he brought one in black. I was like there are no more colors? And he said there was a pink. I was oh, I wanna see it. He then turned and brought a pink one- cotton candy pink- and a purple one. I communicated that I loved the pink one. He allowed me to view both phones- the pink and light purple- and I made a choice that fit my fancy, of course the pink one, I loved! At no point did he seem shocked, nor did he smirked. I applauded him for his maturity and professionalism.
A young child said that her aunt had the same phone I did. I agreed and made a point to say it was pretty. A small reminder that the isms of the world are learned by kids and taught by adults.
Oh one last thing. I did not catch the manager's name. But when I went back and Lash was leaving she stayed helping customers (inclduding me) and others. So this spot has Lash and a manager that handle business with a flouncy and professional step.
