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4.3 (6 reviews)
ModerateMobile Phones

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4 years ago

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6 years ago

Great and personal service! Thanks ABC comm!

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AT&T Store

AT&T Store

2.9
(158 reviews)
1.1 mi
•$$

I'm not sure why other Yelpers haven't had good experiences here but I always receive great…read moreservice. I've bought several phones, changed plans, and they've helped me when my phones have gone caput. Today was no different and my phone wasn't responding after an update. I tried everything at home and stop by seeking professional assistance. I was greeted right away and a friendly employee removed the battery and reinstalled it for me. My phone is back in business. Always a smooth and pleasant visit.

Dear neighbors in La Mirada/Whittier and anyone approached by AT&T in your neighborhood,…read more We were recently convinced to switch from T-Mobile to AT&T after being promised that we could move our five lines over and receive new phones at a great rate. Based on those promises, we agreed to switch. At no point during this process were we told that we had only 30 days to turn in our old phones after they were activated. We explained multiple times that we would not be able to return one of the phones until our daughter returned from studying abroad. We activated our phones in January, and when we called last week to request a return box for the old phones, we were suddenly told that the case had been "escalated" and that the 30-day window had expired. We have now spoken to two customer service representatives and visited the store in person. Both told us there was nothing they could do and would not allow us to speak with someone who could actually help. To make matters worse, we have carefully reviewed our contract and nowhere does it state that we had only 30 days to turn in the old phones. AT&T claims they sent us an email about this policy, but neither my husband nor I received one, and we have thoroughly searched both of our inboxes. Today we even went into the store to try to cancel our service because of how frustrating this experience has been. We were then told that we would still be responsible for paying for all five phones and that we would be unable to cancel. This level of customer service is unacceptable. In a time when everything is already so expensive, it is incredibly frustrating when companies do not stand by what they promised. Please be cautious if you are approached to switch services. Our experience with AT&T has been extremely disappointing and I will continue to post to social media regarding AT&T until I am contacted. Day 1

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ABC Communications - mobilephones - Updated July 2026

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