When my Samsung phone's screen cracked, I was unable to get the screen to open to use my phone at…read moreall. Emergency! The authorized Samsung repair businesses in the Los Angeles area could not provide the part, because they needed the new screen to MATCH THE COLOR of my phone to install a screen. WTF? So Gary and Ken saved the day. Had my phone fixed in 1 hour flat as a walk-in, at slightly more than the authorized Samsung repair shops quoted. Excellent, efficient, reasonably priced, and extra fast. A 5 star cell repair business.

THE WORST possible place to get your phone repaired i had a beautiful iphone 17 pro max this stupid…read moreguy charged me 200 to replace it and to be completely honest i'm even more stupid for giving him my 200 my first red flag was he fixed my phone in 10 minutes and then when i picked up my phone i touch it everything was out of place it was moving and he make up some bs excuse and now the colors on my phone are like an ipod like if i wanted an ipod id go pay 20 dollars for it not 200

All I have to say is Andrea. I owe her my sanity. I went in with an astounding amount of issues,…read moreones that I didn't have the energy to deal with over the course of 2 years since my parents passed. But my cousin went "missing" the night before and when he resurfaced the next morning, I found out he had been sold a prepaid phone 2 days previous when has a plan for his flip phone on my account. He is 65 and has special needs, so he honestly had no idea what he was doing. I instantly wanted to see red because this was one more complication in my life, but I realized that he was clueless and the person he spoke with probably was too because he can't articulate certain things. So I tried to keep my irritation contained now that I was in this pickle having to sort out all the things I didn't want to, but was sort of thrust into unexpected. I walked into the Verizon store in Burbank and was already feeling edgy. But they put me on a waiting list for help and we went to go sit on a bench. Andrea came over within ten mins and introduced herself as the manager. I started out explaining the prepaid phone situation and then telling her that it took me 2 years to remove my parents from the acct sometime earlier this year and my brother who decided he wanted to go out on his own. I did that online and was told my cousin and I could keep our plans and that's not what happened. Long story short, I ended up in tears between having to explain about my parents being gone and then finding out I lost my plan I had been grandfathered into. Andrea was SO kind. I mean genuinely kind and she truly listened and HEARD me. I seriously hate having to re-explain things, especially when they are complicated. So the fact she heard me the first time and saved me the difficulty meant a lot. I apologized several times for being emotional, overwhelmed, frustrated, etc. She had an employee bring us water and reassured me that she would research all the options to try to help me out. We were there close to 2 hours. She never once passed us off, made me feel like a wreck, acted like we were a nuisance, or anything of the kind. She was able to convert the prepaid phone he bought into his replacement phone (keeping his old number which was important) and attach it to our plan so he was only really out $45 for a month of prepaid service. Fine. Not going to complain there. I was expecting much worse. Then she helped me find ways of reducing the cost of the plan (we had been on a $25 one, and been moved to a $65 one- the exact opposite of what I was told online). She told me she has heard of all sorts of things happening online so it was best to come to the store. She even gave me her work cell number if I need help with anything. I was SO grateful for her help and kindness. I understand dealing with phones sometimes is like one step down from buying a car in all the circles of hell, but Andrea is a solid human being (and would make a great therapist lol). If you have issues, try to come into it with a cool head and she will help you out. No one deserves your wrath especially when they had nothing to do with your problem, and it's not going to help you in the long run. Big thanks to Andrea for restoring my faith in humanity. It was appreciated more than a review could possibly convey.

I have been a Verizon customer for over 20 years and the store service has consistently gotten…read moreworse. Hour long waits, curt and overworked employees and pushy sales tactics. Whenever possible I try to order phones or accessories online and avoid the store at all costs. I went in to drop off a trade in and overheard staff telling people who wanted to check in that the wait was over one hour. Verizon needs to do better for their customers, appointments, a wait-list system, hire more staff? I love the cellular service it remains the best coverage with the most reliable service but the stores are a poor reflection on the carrier.

WORST PHONE COMPANY EVER!!! Switched from metro and paying almost double for really shitty service…read more And the insurance claims are more. They literally charged me for phone replacement and I saw the charge.that.day.3 weeks later claim was still initiated because apparently...THEY RETURNED THE PAYMENT. y'all if anyone's thinking of switching.dont

I came in for a Black Friday deal to switch over four lines to T-Mobile, get four new phones. I was…read moretold to made a deposit for $1900 and two months later still no phones! And no refund! And T-Mobile is billing me for service I don't have. They said it would take a few days, then a few weeks, then more weeks. I planned to reorder after the refund. Over two months later and they haven't given a refund and haven't explained. I wanted to switch. I no longer want to. Avoid T-Mobile if you agree this is weird.

I've gone to them twice now- first time bc my computer kept crashing (turns out it had too much cat…read morehair in it), and second time bc I downloaded something malicious. They were able to get my computer back up and running within the same day both times. I like that they take the time to explain what they're doing and why. I really, really appreciate them. Highly recommend.

We've been going here for years and are so grateful we found them. Tino and Elijah are amazing!…read moreThey are so knowledgeable and capable at what they do. They use every possible avenue to find the solution to your issue. And they are both so nice and friendly. Every person who walks through the door is important to them and are treated with great customer service and interest. I can't say enough good things about this business, truly.

Five Star Service. Claudia took extra good care of us. She…read morehelped us hook out phone up on Verizon and then spent 1/2 hour getting an app to load our contacts onto all our other phones.. I've been to big cell phone stores that always rush you in and out. I'd much rather come to this little booth. Very nice.

Don't go anywhere else but here if you need verizon. They know what they are doing and they work…read moreextra miles for you. Ariga, Diane, Carla, they are awesome. I had verizon for 10 years and they have been my only source. God bless you all Ladies.

I came here earlier today to get a new phone for my son, it was his first phone. We were helped by…read moreone of the representatives there named Kai. He did such a wonderful job to help us out pick my son's new phone, he even helped us navigate the updated plans. I had a legacy plan that I was able to update and even save some money. He was incredibly professional and took his time and even activated my son's new phone for him. Really appreciate all the time and effort he put in thank you so much Kai!!!

Terrible customer service !!! Did not want to help my mother (86 yr old) with her new phone. Simply…read morethey said we don't give classes here on how to use the phone. Went to another store and they helped her out without any problem

my wife and i came in on Sunday to look at our plan and look into getting a phone upgrade. Richard…read morehelped us and I was extremely impressed by his kindness, patience, efficiency and knowledge. It was a pleasure to work with him, these days it is rare to find people with both technical proficiency and customer service skills. This man is very good at his job and verizon is very lucky to have him

Mike was nice and made sure I was happy with my purchase!!…read moreHe's a good man, he was nice and patient

Great spot, got us done in under 2 hours for our phone battery replacement. Super affordable and…read morefast!

Artur did great job fixing my iPhone My phone works…read moreperfectly now He was professional, honest and complete the repair quickly Highly recommend if you need your phone fixed!

Came to get my screen fixed on my iPhone 16 pro max and was super happy with it! Not only was it…read morecheaper than Apple and most other places, but I was in and out in 45 minutes! Very friendly and professional. I highly recommend them! Thank you guys

Came here to buy a used iPhone and it was great! Not only is the employees super knowledgeable and…read morefriendly but the used phone selection is amazing! They have all models and in super good conditions. Even new ones too! Thank you Cellphone guys

Harout He was so nice and patient and waited with us while we were there three hours because our…read morephone was refusing to cooperate. He was multitasking with many people. He was amazing extremely nice and patient kept his cool under pressure dealt with other people's attitude in the best way possible he's extremely smart.

We took our cat to Animal Burbank urgent care thinking he had a fiver. He was acting very odd. I…read morecalled and they told me to take him in. They took him in and no one got back to us until after three hours. They said because they were busy ,so no update for three hours just to say he didn't have anything and they didn't even notice that he had fleas. When we were carrying him that night, we noticed his tummy was wet with alcohol and he had one large dead flea, which we were surprised, he's inside cat never been outside and never had fleas. She did ask if he ever had fleas and we told her no never! I don't know if he had them already or he got them from there. Another thing when I call and I asked how much was the consultation they said 120 when we got there they said it was 135.