I recently visited this location to see if I could find a better price for Internet service than I…read morehad with my previous provider. Berenice got me started out and was really nice. I had so many questions and she was super patient with me and explained things thoroughly. I also had Dexter help me set up the AT&T app on my phone. He walked me through the process of receiving my new modem in the mail and setting it up. Both people were extremely helpful to me and not pushy at all. Not only was I able to get new equipment than I had with my previous provider, but I also will be saving so much with a promotion that was happening. So glad I made the switch to AT&T.

Terrible service stood there for 10 minutes nobody even interacted with me or helped me.read more

Located next to IKEA at the mall…read more I had to return my router that I got replaced so I thought oh I'll just return it at the store it will be "faster" but I was wrong It was slow and not enough folks helping but eventually a store manager came out along with someone else I'll say when I was helped by the manager I wish I had got a friendlier person and I tried to tell her things but she just sorta was maybe not in a good mood at the time In the end she did soften up but man I wish there was help for easier items vs having to wait a long time for people trying to figure out phones and plans Next time I'll just mail back my item it's faster

It was time for an upgrade…read more My phone's wear and tear is beginning to show, so before it goes into a complete meltdown (exaggerating, of course) I decided it was time. Enter Luis who helped us. He did everything with ease using our own phones. Honestly, I kinda felt like a fool at how easy it was ordering new units simply by using the T-Life app which is what he did. (But I was already in the area, so why not...) But being an expert and all, the whole process would have been faster with him anyway. He was friendly, he answered our questions without hesitation and overall a good person to work with. We were outta there sooner than anticipated. Not my usual T-Mobile store, but definitely recommending Luis.

NOT AT STORE- house call on 3/7/26 in CPT @ 8:15am. Well what can I say... customer service is…read morestill a thing. It mmade the difference of a long-time customer leaving to AT&T (now in the area) or staying. Mr Angel (name befitting) educated me on tech devices that should not be linked to spectrum boxes and checked all wiring. Many may say, "That's his job". This may be true, but being a decent human being is slim to none nowadays. Angel was professional and seemed to enjoy is job. That alone sets him apart. Is Customer Service still a thing-YES. Thanks Angel. keep up th good work.

I made an appointment over the phone to exchange my router. When I went into the store, I was…read morehelped and completed the exchange without any issues. However, as I was leaving the mall with my 7-year-old child, an employee named Emily came out of the employee door on the side of the mall and confronted me. She told me she wanted to fight me and threatened me in front of my 7-year-old. This was completely unnecessary, very unpleasant, and extremely unprofessional. I'm very disappointed by this experience. I hope management addresses this situation and provides better training to their employees on how to treat customers appropriately. Customers should never be confronted or threatened, especially in front of their children.

Let me start by saying i found out about this business through my city's facebook page. I sent…read moreOscar a message with the issue i was having. I dropped it off the next day. He kept in contact with me on the repairs that were needed. One day service with a warranty. I will be back if needed.

I'm confused about what happened here. I requested a quote for a laptop battery replacement and was…read moretold $75 plus tax on the parts, so around $78, which I still think is a good price. I agreed and said I would come in on the 8th. A few days later, I messaged to reschedule to the 15th. The owner replied on Yelp that it was fine. On the morning of the 15th, I texted my arrival time a few hours in advance, to which he never replied. I arrived at the shop with my laptop, and the employee working said there was no order for me, which was confusing because the owner had been so communicative. He said he would order the part and it would be there later that week and I agreed to come back. I got a text confirmation with my order number and everything. Fast forward a week and a half: silence. Nothing. I replied to the order confirmation text asking if it had arrived, and I don't know if it went through or not, but it's just weird they wouldn't have the part by now or some kind of update. I gave up, bought a kit on Amazon for $35, and installed it myself in 10 minutes. I don't know where this project fell apart, but if the shop didn't want to take it on, they could have declined it. I'm just confused by lack of follow-through because they have so many good reviews, and I thought I had done everything I could, both in person and online, to confirm I wanted the service.

My family has gone here for years to full up our numerous 5gal water bottles every week and a half…read more The man working the shop has always been friendly and sociable whenever I come in. With filling up water, you have 2 options: pay by gallon or get a water membership, which is what my family had been doing for the past 5 years at least. There's a book log up in the front that they go by honor system, you pay ahead of time and mark down how many gallons you fill up. There's a whole row of water machines on one side with 2 water bottle cleaners and on the other there's phone accessories, a copier/fax/scanner, and phone cards. They used to have 2 carts to move your water bottles after they've been filled, but now there's only one. When it gets busy, sometimes people will have to wait their turn to use the cart. The parking lot is huge so if I have no more than 2 5gal bottles, I'll just carry them out to the car. Water and Cellular is located in a huge plaza and there's a lot to do and see so this is a great location for them.

Been coming here for almost 5 years now and every time I go I get the same chill vibe! Cheap…read morebeverages if you're thirsty and his operation is very organized.

SAM IS THE BEST!!!…read more I had a very difficult time, transferring my number from a business to a personal account and spent almost two hours at the store on a call with a Verizon transfer rep. It wasn't a fun process for either of us but Sam was patient, knowledgeable, and personable and made the best of the situation. Give that guy a raise!

It's been a year and haven't heard anything from Verizon about my horrible experience with their…read morelying employee named FILET. They made it sound good with their reply. Yawn, Verizon is a waste of time and money.

Went to replace my screen and it was done very fast and there was good service. good price compared…read moreto other repair stores.

Kyle was great. Set up the new SIM card and replacement battery while I waited. Cost was very…read morereasonable. This little shop was busy, but quick counter service kept things moving. I'll be back next time any phone work is needed.

I took my son's iPad for a minor repair, Rusty helped me out, great customer service, great price…read moreand repaired in a timely manner, will go back again if I need to.

Never received options as to the types of screens offered. Very overpriced will give you a cheaper…read morescreen and misinform you, resulting in a lower-quality end result. The phone broke again not three weeks later despite having a case and screen protector over a minor drop from shin-level.

Absolutely ridiculous return process. I walked in to return equipment and was told I had to wait in…read morean 8-person line just to hand it over, yet apparently UPS can accept the same equipment as a simple drop-off with no issue. Makes no sense and shows how poorly Spectrum runs this system. The employee, however, was polite, helpful, and gave good solutions to work around the process. So this is 1 star for Spectrum's operation and 5 stars for the employee just doing their job professionally.

Employee Shannon was completely disrespectful to me and was out of line…read more When I was number 1 in line I walked up to the 2-3 employees who didn't have any customers. Shannon told me that I had to wait my turn. I told her I was number one in line and just waited 2 hours. She then started arguing with me and gave me a dirty look. I had to make it clear that I wasn't arguing because she was very hostile to me. There were also a few other employees who had just opened up, one staring down at paperwork not helping. There was no sense of urgency even though there was upwards of 20 people waiting.

From Everlee D. Hello. I must say that I was very impressed…read morewith Bobby on 7-23-26, at your Torrance location on Sepulveda Blvd. I had a 3:30 appt. Bobby assisted me and he really listened to me. Me being a personal that babbles, even I lose track of what I'm trying to explain. He managed to filter through my babbling and got the job done. He knew exactly how to get to the issues and solve the problem, without me having to leave my phone. I was only in that office for maybe 15 or 20 minutes. Thank you, Bobby, for knowing your job.

Came back to uBreakiFix Torrance a couple months after having my phone screen replaced here, and I…read morehave to say -- the experience actually got even better the second time around. I noticed an issue with the screen and wasn't sure what to expect, but they honored their warranty without any hassle or pushback whatsoever. No charge, no runaround -- just great customer service. They got straight to work and had everything fixed in under an hour while I sat in the store, connected to their Wi-Fi, and knocked out work on my laptop like I was at a coffee shop. Honestly, the fact that they stand behind their work so confidently is what's going to keep me coming back. It's rare to find a repair shop that's both fast AND trustworthy. Highly recommend!