Awesome customer service! Carlos spoke with my dad regarding upgrading our phones and our old phone plans that we've been overpaying for, previous to today's visit. He was able to write it all out on a scratch sheet of paper since my dad and I are visual learners. He was patient and answered all my dad's question even the ones he repeated several times just because my dad couldn't believe how good of a deal we were getting thanks to their current promo! From start to finish, Carlos was honest and helpful! We didn't feel rushed or just another customer. Phone buying made easy! read more

Horrible Customer Service. I was there for 15 minutes - no acknowledgement/greeting whatsoever - no help, no eye contact, VERY unprofessional. I know both female workers saw me as I was pacing back and forth and looking in their direction. Do I expect them to stop helping the customers they were sitting down with and help me, No. I DO expect them to say "Welcome, someone will be with you soon". I have worked in retail, and this is a NONO. Also, one of the working was chatting away with a customer about something Not related to phone/internet issues. If a customer is waiting you DO NOT do this. Have a personal conversation if no customer is waiting. As someone who is a NEW customer and switching over to your business, NOT a good first impression to make AT&T! After waiting 15 minutes with no interaction at all, I decided to go up to one of the ladies and ask for help. What an ordeal and hassle this was to set up my phone. My family switched over to AT&T and I was told by employee that I had to have the person who set up the account come IN PERSON to store to give me "authority" to turn phone on and they would need to see their Drivers License. What?? They could see that I am under the account - my name, my phone number, etc. Had to have AT&T call Head Account holder (since my phone wasn't turned on) and I had to ask them to stop what they were doing and drive to store to show worker their drivers license. We were told that this could NOT be done over the phone even if a photo was taken of their drivers license and sent to store. Also, once Head Account holder arrived, employee had a VERY hard actually activating my phone to AT&T network. I thought I would be there 5 min, 15 max, but this turned into an hour and 20 minutes ordeal. Later that night I realized that my voicemail wasn't working/set-up. I have Never had to set up my voicemail when I've switched carriers and had no idea how to do this. Sigh... so the next day I called the AT&T store where I was previously at and explained issue. The female employee I spoke with didn't sound confident (or didn't want to deal with it) about being able to set up voicemail and visual voicemail. She told me to call AT&T Customer Service. I asked for the number - she said dial "000". I repeated it and said, just call "000", hit send and I will get an actual human and not a Bot. She said Yes. Well, I called "000" several times only to get a message saying "your number cannot be completed as dialed". Ughh, had to call store back gain. This time she told me that I had to dial "611" first, then "000". How was I EVER to know that??? The AT&T Customer Service tech rep I spoke with over the phone was great and was able to help me, the IN STORE AT&T employees were not. They need a refresher course on Customer Service! read more

horrible customer service. I'm not sure if this girl is a manager but she did not help one bit. She gave so much attitude. 9am on a Wednesday is too early to give customers attitude. This was so unprofessional I kept my cool and kept asking question. AT&T please check in your representative because I'm paying you for your service I would like more professionalism. read more

I needed help with my new phone and transferring data from my old phone. I also needed help with receiving and calling from the new phone. I messed up installing and starting on the new phone. The representative that helped me was able to troubleshoot and fix the problem. She was patient and competent. What she did to fix the problem, I would not have figured out on my own. I am very grateful for the excellent customer service. I will come back again. I highly recommend this store. read more

Worst service ever no greeting or nothing very unprofessional establishment came in between 6 and 7 there was only one worker didn't give any typa of estimated time wait read more

This is more of a review of the Harbor City area and ATT internet which is the worse internet I've ever had. Consistent outages. Absurd pricing. Terrible customer service. If you're new to the area and are looking for home wifi look literally anywhere else but ATT. read more

I had the most amazing experience today. Was having several phone issues. Arianna helped this senior (me) figure out why I was experiencing glitches. After explaining my issues, Arianna reviewed the problems I was experiencing and cleared up a bunch of messes (lol) and updated my phone, I thought was gonna have to buy a new phone. But my phone is back. She was so patient with me and treated me with respect. We need more customer service oriented people like her. read more

I have been this location for many years, and Arianna is the best! She answered all my questions with great patience in direct, efficient and professional way. Thanks again~ read more

I do not recommend this location. Staffs are not in a mood to work, to assist customers and very unhelpful!!! Worst experience ever!!!!

Damn if you don't buy your phone from this specific location they won't do shit to help you or tell you they are out of things for a brand new model phone when I can clearly see them on a shelf! Pathetic! read more

I bought a wireless internet about a month ago. Something happened to where it was set up wrong by the sales agent, and now I can't even pay the bill. I have been to 3 stores, and the rep today told me to go to another store, a corporate store. It can't be this hard to validate equipment that was bought from you. I'm considering leaving the company and taking my internet services elsewhere. This is too much, Nobody knows nothing! All Bad!!!!! read more

Literally the worst place I've been . If you need help DO NOT COME HERE. One person had no idea what they were doing and wasted my time for an hour, then walked away to help someone else without even telling me they wouldn't figure it out. I was just standing there like an idiot. Then I tried to have someone else help me and he walked around me setting up phones and posters and wouldn't even stand still to talk to me. Ended up just leaving. COMPLETE waste of time ! Phone reps don't help either. Was transferred 6 times to more people that can't help. Do not get the air internet or anything from this place. read more

If I could give this place a zero I would the CS rep that goes by Star or Crystal R is horrible. She is a liar and things that she said is totally different from our bills. We had Directtv but she convinced us to switch to the new AT&T Tv digital cable box. Once we received our bills it was high. We called ATT on our bill and didnt match what she told us. She also never cancelled our directtv per her text that she confirmed she did. We tried to go to the store for her but she blew us off. Please DO NOT go thru her!!! read more

AT&T Store - Mobile Phones Near Me - Harbor City, California

Walked in to see new iPhones and change my plan and was greeted by two very professional gentlemen that answered all my questions with honesty and detail. They made everything so easy and ended up changing my old carrier to att. read more

Terrible customer service don't even bother coming to this place ... they don't help for nothing

Avoid this place like the plague. They lie directly to your face and when you complain to AT&T, they take no responsibility because this is a franchised store, not a corporate one. My bill is twice as high as what the woman working at the store told me it would be, and they added two insurance plans without my consent. They also did not apply the phone credit that was advertised on flyers throughout the store. Now I know why some people were so upset when I was there signing up. It looked like the manager was avoiding some customers who had been trying unsuccessfully to talk to him/her. I should have taken the clue. Avoid avoid avoid. read more

WORST CUSTOMER SERVICE WILL GLADLY RETURN WITH MY ATTORNEY. Wrongfully accused a customer to the point an investigation was opened. Never returning here AGAIN this individual that wears glasses had the most nasty attitude, threatening me and my familys phone plan. read more

AT&T Store - SHOULD BE TERMINATED, AND I WILL MAKE SURE. - Mobile Phones Near Me - Harbor City, California

If I couud give them Negative 100 Stars, I would. The workers there are rude self important and arrogant about their rudeness. My experience there was the worst display of customer service that I have ever seen, and I have been in customer service positions for over 35 years. I would strongly recommend you avoid this store and go to an AT&T store where the sales representative, I won't mention any names, (Andres), and the store Manager, threw the phone at me and my sister when we went to return it for a refund. This was just bad. Really bad. read more

Wasn't the best service. List of errors: 1. Submitted my name incorrectly even after correcting them. Had to call CS to correct it only to find out I have to wait 30days 2. Didn't port my number correctly (had to troubleshoot at home on why my number didn't get ported correctly) 3. Confirming with rep the monthly amount only seeing my monthly bill with double the price of what he actually confirmed. Overall Felt rep was rushing to get a sale rather than making sure all ends met on making sure everything was correct before having me walk out the door. read more

I came to this at&t about a month ago. They sold my soc sec. And my id information. Next week i get a bill for 3000 dlrs. They purchase 3 iphones in Hollywood. Mother f*krs read more

This place is awful. The Manager, Manny, was rude to the older older gentleman in front of me who didn't know how to use his flip phone and then it was my turn... Manny first tried to tell me that 5Ge was the same as 5G but told him that I knew that it was ATT's fake 5G and that I also had that on my "non 5G" iPhone 11. So, lies. This store is completely incompetent when it comes to 5G and contradicted everything ATT tech support told me the night before. My iPhone 12 Pro won't show 5G and manager Manny tried to push all the blame to Apple and dismiss me. They swapped the SIM card which he wanted to charge me for and I said no way because it still doesn't work. He then said I needed a new phone because I bought it from Apple and not ATT. It was just constant lies to get me out the door. So at the end of the day, 5G still didn't work on my iPhone 12 and I've wasted all that time. read more

There customer service is terrible, when I stepped into the store the employee didn't acknowledge me, instead remained seated. In addition, for a multi billion dollar company they're unable to provide there store with working technology to assist there customers as I requested a important document. read more

Coming frustrated from the AT&T in Wilmington, I came to this AT&T instead and NEVIN changed my whole attitude. He was EXTREMELY helpful and to top it off he was super funny. I recommend asking for him if you want the best customer service, THANK U read more

0 F...King stars I compare these peeps like timeshare. We went there few weeks ago and set up my mom in law new pone(unlimited data). Hers is due for an upgrade per AT&T. but month later, her bill was double.. We went to that store and found out that they didnot set her up on a new ipone. the old pone contract is still active and all the limited data was used!. We have to pay for it even if they are at fault. Direct TV is another story - cant even cancel it even its a promo - gave me a round around over the pone(costumer loyal service line). Seems like they could not find the acct number. Huh? - isnt that the cell number associated w/ it? read more

Her stars. DO NOT SHOP AT THIS STORE. This is a privately owned store. Not a real AT&T Store. Worst service, Worst knowledge, Stupid employees. Worst store I have ever been to. Ask for the manager, He is dumb as rocks. Be extra careful. They will charge you for things you didn't ask for. read more

Came in today with my parents to help get them set up with new phones. My dad has had a stroke and they are getting up in age and needed help making decisions. We were blessed to work with associate Sean. He was so helpful, kind, & informative. He wasn't pushy or "sales-y"...he truly wanted to help us make the best decisions for my parents budget and needs. He went above and beyond and was so pleasant to work with. Incredibly grateful for his assistance and kindness. A true professional with a heart. Thank you, Sean. read more

I purchased a popsocket packaged in the wrong packaging and paid $14.99 for a Rose Gold Popsocket when I should've been charged $10 for the solid black popsocket. When I called the store about my dilemma. They said it was out of there hands and that all popsockets in the store are $14.99. I questioned why the online price is $5 cheaper than what I paid. Only way to get that price was to return it to Harbor City and repurchase online. Total waste of my time. It'd be so much easier if AT&T would simply give me a price adjustment. At the At@t shore I explained how I was charged for the rose gold popsocket when I should charged for the solid black been. Now working the the store manager I explained how I was over charged.T he Told me that what I bought didn't match the packaging it was supposed to be in. The manager made it sound like I was at fault by questioning me and saying that it was impossible for the popsocket to be in the wrong packaging. Although I was given my refund. I did not appreciate the store manager insinuating that I was at fault . read more

SCAM ARTISTs and Snakes!!! I have been coming here for years with no issues. They have new management and are slamming and putting other products on people's receipt. They told me the act fee was $45 and its actually $30. Then they added a prepaid number to my receipt so I was charged an extra $75. Wtf is going on here? The rep even tried not to give me the receipt. The bad thing is they're all doing it. I overheard another rep saying the same thing to another customer. This is bad business and I thought I was being taken care of, but actually was taken advantage of. They put the $45 as miscellaneous charges and AT&T verified that is not something they do on their receipts. Navi was his name and he said he was the manager. Is this who AT&T values to manage their business? Shame on you AT&T Harbor City read more

Worst store ever..... 5 customers & 1 employee working and 1 on break. Really? Won't b back

it's been awhile since i have been here since i had a very rude experience with an unhelpful racist manager and his useless bad attitude employee. i walked in to a relatively empty store with only one other customer/family there. i was asked if i was there to buy a phone, which i replied no, but that i was looking for help with a specific accessory. i stood there for about 6 minutes before i realized they had no desire to show me anything, which i am guessing was because i wasn't going to lay-down on a phone with them? i have no idea because i walked out without so much as a thank you or any acknowledgement. i guess they were too busy texting to bother with me? i don't know and i don't care since i won't be going back here. read more

I am posting this message for my Mother. She received horrible service at this location. She has a phone bundle with my sister and went into this location yesterday asked questions regarding her new At&t phone and the guy who was supposed to be helping her did not take care of her phone needs. This makes me think real hard regarding switching from Verizon to At&t. Is this what will happen to me also. This store Manager is at fault for not hiring the correct employees or not training them correctly. read more

0 Star . ZERO. Thursday Dec. 22, 2016. 10:30am -11:30am This at&t has been my main store for years due to their quick & knowledgable customer service. Based on my visit today i've made up my mind to never come here again. For as long as I was there not one person helped us or said hello if we ever need help. All 3 associates were busy with their customers for what seemed like 90+ minutes based on how the customers were sitting down and getting comfortable and cozy with their legs up. How long does it take to buy a damn phone? Don't go in the store if you're gonna make things so complicated for both parties. Go to the store and actually have plans to buy one. GEEEEEZ. HORRIBLE HORRIBLE read more

Just an update, I ended up reporting this to AT&T and despite saying they would look into it, there was no follow up. I ended up leaving AT&T a few days after this incident and will never purchase an AT&T product or use their services again. read more

AT&T is a rip-off, there accounting practices are very poor and confusing, I was double charged back in September and was given different reasons for the reason. After finally being given a Refund and given a final balance due of $258.00 (which I paid) I was then billed for $338.00 more. I have asked for proof of why I would owe that, but instead of the proof, I was sent to collections. STAY AWAY FROM AT&T read more

This guy lied to me said I would get a gift card for 100 bucks ..nope never got it..tired to call all numbers. ,supposedly it expires in 75 days so ur wanting on a card that's doesnt come but they says it a letter you need to get a code to then get the card ??? . Google it they'll tell you it's a scam so your locked in an internet bill for a year or more .I even call they guy I bought the package from doesnt answer doesn't return a text..sure I can walk in the store who wants to go throught all that ..AT& T your so wrong for what ur doing read more

If I could give them no stars I would. Overall very ineffective customer service. For example, I asked them if they could help Me remove a service that I wasn't aware of and they referred me to a phone number I needed to call myself. They told Me they couldn't do it..I needed to do it and I needed to call customer service myself. They LIED! I went to another AT&T store within a mile and they were able to take off that service. This ATT store just didn't want to help me. NEVER GO HERE, unless you want to waste your time and you want to get bad customer service. I will never come back here. read more

Agent was rude and unhelpful since I was not there to by a phone! Service unacceptable!

Horrible! Stay Away! This is not even a true AT&T store! This is only an AUTHORIZED DEALER! (Aka third party). My brother came from out of town and needed a phone for 6 weeks, and these people made him pay $75 CASH and the line didn't even work! No one answered the phone ever! And when we called customer service they couldn't do much until we came back to the location. They told us that not $75 was loaded but only $25! But my brother left to Orange County to visit family so was shit out of luck for 24 hours until he can drive back to the store! Then the topping on the cake is that this authorized dealer only only credited $25 was credited and that he owed $40!!!! We get to the store today and they don't even see the customers in the order. I DID NOT get any apologies whatsoever! Stay away!!!!! If I could put a negative star I would have. read more

First went to the AT&T on Avalon st, in Carson. Horrible customer service there, So I went to this one. I've been to this store before, when I used to live nearby. Anyway.... Immediately walking in, I was hesitant because I only saw one associate at the desk and saw several customers waiting. The associate CARLOS, welcomed me and my dad and assured us he'd take care of us as soon as he could. Well the wait wasn't long at all. I explained what I had just gone through at the Carson store. He was shocked and even told his manager about it. Well, in no time, Carlos took care of our cell phone bill. Afterward, he kindly helped me select a new iphone to upgrade to. He thoroughly explained how much everything would cost, he wrote it out and even went through the contract, page by page and list by list. Very specific so I'd understand well. Carlos also explained the AT$T app for the phone, and also offered this new reward card program. I honestly don't think he left anything out. Oh, any my account was even qualified for a free tablet (taxes and activation not included of course) too. All the crap I had experienced previously at the Carson store, had slowly faded away, after all the help I received at this store, by Carlos and the on-floor manager. They were both friedly, helpful, kind, and very good at their job. With associates like this, customers like me will remain faithful and will keep coming back. I appreciate everything very much, and I will definitely be giving your survey a high remark. Thanks guys!! read more

The salesperson I worked with was Javier Vega and he was extremely helpful and knowledgeable. Great customer service as well!! I ended up upgrading 3 phones and it was done in less than 30 minutes. Thanks Javier!! read more