NOT AT STORE- house call on 3/7/26 in CPT @ 8:15am. Well what can I say... customer service is still a thing. It mmade the difference of a long-time customer leaving to AT&T (now in the area) or staying. Mr Angel (name befitting) educated me on tech devices that should not be linked to spectrum boxes and checked all wiring. Many may say, "That's his job". This may be true, but being a decent human being is slim to none nowadays. Angel was professional and seemed to enjoy is job. That alone sets him apart. Is Customer Service still a thing-YES. Thanks Angel. keep up th good work. read more

Spectrum - New box greatly needed and appreciated. - Internet Service Providers Near Me - Carson, California

I made an appointment over the phone to exchange my router. When I went into the store, I was helped and completed the exchange without any issues. However, as I was leaving the mall with my 7-year-old child, an employee named Emily came out of the employee door on the side of the mall and confronted me. She told me she wanted to fight me and threatened me in front of my 7-year-old. This was completely unnecessary, very unpleasant, and extremely unprofessional. I'm very disappointed by this experience. I hope management addresses this situation and provides better training to their employees on how to treat customers appropriately. Customers should never be confronted or threatened, especially in front of their children. read more

Spectrum - Internet Service Providers Near Me - Carson, California

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Terrible customer service from the men in the store. They saw me enter the store with equipment in hand and patiently wait while they were assisting customers. Did not greet me or advise me to "sign in" on kiosk. Just because there's an iPad to sign in does not mean I saw it. Clearly I did not. I was standing in the middle of the store waiting to be called for over 20 minutes. I walked up to one of the associates to ask what is the process and they told me I have to sign in... sad people don't know how to provide service to customers properly, clearly I'm standing in front of you waiting you can't be scared to tell me to sign in at least if you're going to work with the public. i ask the associate int he black shirt if that was the process why you could not advise me on the process so I did not waste my time he said " Im sorry I don't have any to do with that" just stupid. I decided to just return my equipment at the UPS store. I know they call it spectrum but Idk what spectrum their workers are on... lol read more

Spectrum - Two employees idk if they on the just on the spectrum or work for spectrum - Internet Service Providers Near Me - Carson, California

There is currently 5 employees here with no sense of urgency to help customers mind you there's barely anyone here unless you want the Zootopia sloth experience I don't recommend this location. read more

This particular location located inside of the South Bay Pavilion in Carson is not as busy as other locations in the South Bay Area. It is best to make an appointment just in case, but the wait here is less than ten minutes. We were here to get a new cable box since ours was over six years old and had stopped receiving service. Our service person, Olivia, was also able to reduce our overall service bill by a third of what we were paying. This was accomplished by adding a secondary e-sim to my phone, which added a second separate telephone number and line. I will read the fine print for this deal as it may be more costly. The second phone number is free for a year, but I will be charged $30 per month should I decide to keep the new phone line and number after the initial year. The new box worked great once we got home. read more

Worst customer service ever!!! The employees go above and beyond to avoid whoever walks in through the door. They had 7 people working, only 3 people helping customers and the rest were standing around starring at the monitor playing tv. This place is a joke. No wonder everyone that kept coming brought their equipment to return and cancel their services!!! read more

Spectrum - Internet Service Providers Near Me - Carson, California

Don't ever go here !! Closing all 3 accounts I have with them, associate David lied to us in told us we couldn't switch names on account to call customer service after I was told to come here to switch it , my dad literally had a brain bleed and I toke the day off work to come just to be lied to and inconvenienced , will never get them again read more

I'm genuinely not someone who complains over small things like an associate not smiling or not asking how my day was, but my experience at this location was so poor that I felt compelled to share. I came in to upgrade my phone and was assisted by Simon. The very first thing he said to me was not "Hi" or "How are you?" but instead "Let me ask you a question. Is your iPhone working fine? If it works fine, then what's the point of upgrading if the new one is coming out in 2.5 months anyway?". I immediately felt judged and uncomfortable. I explained that I personally didn't care about the next phone release and still wanted to upgrade. From there, the interaction only got worse. Simon barely spoke throughout the process and explained almost nothing to me. He charged my card without first explaining what the charges were, what the monthly payments would be, or reviewing any terms and conditions. I had to ask afterward just to understand what I had been charged for. He also transferred the eSIM to the new phone without informing me beforehand and did not assist with setting up the device at all. Instead, he handed me the phone after setting it up incorrectly. None of my backed-up data had transferred, meaning I now have to completely erase the phone and restart the setup process from scratch. When I asked for help, I was told I had to do it on my own. Every other time I've upgraded a phone at Spectrum, associates have always helped with setup and data transfer, so this was incredibly frustrating. As I'm writing this, I'm sitting in my car using my new phone's hotspot just to access basic information because my contacts, apps, and data are unavailable until I can get home and connect to Wi-Fi to redo the entire setup process myself. Side note- Simon repeatedly wiped his nose with his hands throughout the interaction and continued touching my new phone afterward, super uncomfortable. The other associate that was there who was a lady seemed very pleasant and friendly, I can imagine my experience wouldn't have been so abysmal if i was helped by her instead. read more

So I have been with spectrum for over 10 years and they are always having an outages and thus is becoming really unreliable, I give t money for something that never works and I'm looking int something that would work. I can't do this anymore for really shitty service that you can't trust. Fuck you spectrum and your shitty service. read more

Their customer service is terrible. Their employees are untrained to do their jobs, and frankly really rude/ probably hate their lives. Here's my experience: I had my phone stolen and filed a claim for a replacement. The claim went smoothly, although it's $400 to replace via insurance, verizon was previously $200 I will mention. Once I received my phone, it arrived in a brown corrugated box. I was not notified of delivery. They were outside of the 12:20-2:30pm arrival time and adjusted to 8pm ETA. They left it by the mailboxes, where door dash delivery people often steal packages. After realizing the package had been delivered but not shown on fedex tracking I immediately grabbed it around 5:20pm PST. When I opened the box there were 3 pieces of literature giving instructions & the iphone. The literature told me: "To activate your replacement device on Spectrum Mobile network, use a separate device with a secure Wi-Fi network to scan the QR code or visit spectrum.net/mobileactivation. Then sign in and follow the online instructions" I live alone in LA, and only had a laptop so I went the computer route on spectrum.net/mobileactivation. When I logged in I saw my regular dashboard - no instructions. So I began chatting with their customer service. First I spoke to Taylor in Missouri. They ended up leaving me because I was waiting for a verification code. When I got the code, Taylor was gone and I got Danielle from Kansas City Missouri. She was unable to see the chat and I had to re explain what I was trying to accomplish --- activate my replacement phone. I got the perspective Danielle wasn't trained well in her job and maybe in general was having a bad day because she gave me wrong instructions and was really rude to me. She kept saying she needed my IMEI # to activate my phone + is really trying to help me in a condescending tone. She was instructing me to go to Settings - General - About. I was telling her I was chatting her to activate my phone/ didn't have access to Settings (I didn't go through the hello, pick language, data back up steps). I didn't want to choose the wrong item, e.g. data back up - are they helping me with that later and I should click no data set up? She was skipping those steps entirely -- this is why I think she didn't have proper training & definitely not a people person. Come to find out the IMEI # was on the corrugated box it came in. This whole time she's being rude and repeating the same instructions of Settings - General - About, rushing me through the steps to actually set up my phone -- and it's on the box. Alls I'm going to say in this economy there's millions of people looking for jobs and spectrum could find way better, nicer and more helpful people to do this job. Do better Spectrum, Danielle & Taylor in Missouri read more

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Great experience getting a new phone with this location at the Carson Mall. I've been to this one around 3-4 years ago to upgrade my phone with my mom, and comparing our experiences is night and day. When we went in the past, the process was frustrating and we had to return multiple times. Also didn't encounter very friendly staff. This time was lovely and super easy! Brian worked with us and he was so chill, fun, and thorough (and incredibly patient given how yappy my mom and I were). Brian eventually passed us to, I think his name was Carlos?, who we were with super briefly but he was great too. I got a good vibe of the staff in general this time around compared to those few years ago. It didn't take too long to get the phones and transfer our stuff to the new ones. All in all, good experience! read more

Watching MLB World Series and reliability very unstable. Connectivity very shaky. Very disappointing.

Good quality on a budget. Stable service throughout entire subscription period. Automatic notification when outage happens and finishes.

Horrible long wait times, only two associates on the floor. Annoying children running around. Let's pick up the pace spectrum. I'm only here to drop off equipment. It should not be this difficult. read more

The past three months the service just drops the word " No signal" appears ! The past three months !

Located inside the South Bay Pavilion in. Carson. I needed to exchange my cable box went to my normal location in Torrance waited over 30mins then to find out they didn't have any of my boxes to exchange so I came here same set up you have to sign in on the tablet and wait your turn luckily there were only 2 people ahead of me versus the 15 in front of me at the Torrance location. So the process was quick here got my exchange fast now my only issue is I get no service on it I have a feeling I didn't get the right box for my account we shall see after tech support trouble shoots my box first ugh why does this have to be so complicated. Overall this is another option to go to within the South Bay. read more

Spectrum - Internet Service Providers Near Me - Carson, California

Fatima at the customer service was amazing. She fixed a problem I've been worried about within 30 seconds. She was so nice and she had awesome Dodger nails. read more

Would give them 0 stars if possible. He added a line to my service without me agreeing to add MORE TO MY BILL. What a SCAM! DO NOT GO HERE! They are terrible people. Who does that? read more

Avoid using this company at all costs. We used them for Spectrum Enterprise and they have totally lied and ripped us off for the past few years of our contract. This company has low integrity and shady business practices. Avoid at all costs. As soon as our contract expires we will 100% change. read more

0000 stars !!!! They suck !!! Simon the worker is no help. Asked what channel is dodger he said call customer service while the game is in the store. I just ask can you check what channel there playing on and he didn't go the extra mile to check rq what channel. No good service never will be back read more

I always get great customer service and good help with everyone here! they're all every nice and helpful

I say, were these people dismissive and condescending. They exhibited little to no desire to treat their clients like human beings, but rather as numbers in line. To make matters worse they wouldn't even provide my grandmother her cable box, which is embezzlement, which is a form of theft. Since these people behaved in a manner that could be described as rude, unprofessional, and criminal, then I cannot give them higher than the lowest rating, today. That's a shame because I really wanted to know that the South Bay has a town (Carson) that is keeping up with the standards of their neighbors. If Spectrum is any indicator, then at the very least the Carson Mall is not meeting the standards set by the rest of the community. read more

Walked in yesterday after having lunch at Golden Corral. I was expecting to wait 1-2 hours. But service was smooth and staff friendly. Manager Chris seems to have this store Tip top shape. Got my issues resolved with no issues. Will be returning. read more

Do not subscribe to Spectrum I eliminated cable due to their monthly increases which I assume were charged to compensate for their loss of subscribers Reduced to internet, they changed out my router and modem and after multiple calls about my printer not connecting....they were of NO help resolving the problem I am looking for another internet provider read more

Laziest people I've ever had to deal with. For everyone's information, you can return your device at ANY spectrum store. They just don't want to deal with it so they'll give you some hot cheeto lip until you get tired of dealing with them and leave. They know they can process a return, we know they can process a return. These people are ghetto af and don't care about anyone or anything. I would suggest taking your business to AT&T down the street for much better service and better attitudes. read more

Terrible service, at the Bellflower location in LB and on the phone as well. These folks just lack the training/care to assist people. Got got off the phone w/supervisor/manager Jonathan who is just as incompetent! Time to start looking for alternatives read more

I put myself on vacation $5 month bec I am hospitalized. They want $42 for 9 days after I switched account. Ive been with them many many years. Explain to me how much it costs to acquire new customers. I can get unlimited internet elsewhere. Charging me full month after i switched acct. Goodbye spectrum. I put up with price increases in past. C.S said weeks ago, they adjusted acct now harassing me. Petty foolish, throw away long time customer. read more

Horrible store they don't help They will slam you and your family and will not help fix anything. Beware read more

Spectrum - Internet Service Providers Near Me - Carson, California

Happy with my internet and tv service Good customer service Cables installed in a timely manner read more

Sucks!!! Every day all day in and out no internet service !!! Thinking bout going back to dish!! SUCKS BIG TIME!!!! read more

We visited Spectrum and John assisted us. It was a very easy process on Spectrum's part. Very courteous service and their system as far as assisting customers is seamless! Thank you for the great service John. read more

Came in with my family to upgrade my phone, told the sales rep Edunobi that we wanted to do the trade in service before ordering the phone. He decided to order the phone without including the trade in, nor asking us prior to ordering beforehand. When we asked Edunobi if he would able cancel the order to include the trade in, he said "well I already processed it so you gotta call spectrum to fix it". He then decided to put an absolute class act by completely ignoring us, hopping on his phone and sneaked over to the rear to take his break after a job well done. Never had an experience this awful that it's downright hilarious. Thanks Edunobi or whatever your name is since no one on your team wanted to rat you out for your crazy incompetence. On the bright side, the spectrum billing call center operator on the phone was great and actually knew what he was doing. So kudos to the phone line! I'd avoid this spectrum branch like the plague of 2020. Save your time and just call in or use the online service. You'll end up doing the same thing anyways while inside the store. read more

Over priced they have taxes on I don't know what I really think the charge for taxes for stuff just to charge over priced half the time we have bad service read more

horrible wifi i cant okay any god damn game this wifi is so bad. i literally cant even play a god damn game that barely needs any wifi and im paying around 50 dollars for this horrible wifi! read more

bad customer service , horrible service paying money for wifi that doesnt work dont recommend spectrum if you want to have bad internet speeds and uploads verified internet speeds read more

Horrible company. Get a job to do nothing, work here. I needed internet and because the tenants before me didn't close an account I can't get internet. Fuck the district manager too just hung up on me. Won't go far with that unprofessional stick in your ass attitude. read more

Nathan in Austin, Texas helped me set up my new service location, cancel my old one, and set up auto pay. He was super friendly, professional, and clear during our conversation. Great service read more

Please don't fall with their Ad it's bogus I order cable and TV.only for $49.99 for their promotional ads To my surprise they also added a landline number which I didn't order. Seniors like me take advantage. Even the Mobile CP for senior $14.99 when you exceed 1gig because you use mobile data you will pay double your payment which happened to me .I will just finished the promotion contract then I will go back to directv or AT&T read more

Spectrum has the absolute worst customer service on the planet. They were extremely insulting and rude to me several times trying to cancel or switch a service. There internet is garbage and fails all the time. STAY FAR AWAY!!! read more

The Spectrum store is inside the pavilion center mall next to Ross. Friendly staff and very helpful. read more

Spectrum - Internet Service Providers Near Me - Carson, California

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