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AT&T Store

2.7 (134 reviews)
Closed 10:00 am - 8:00 pm
Updated 1 month ago

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Donna V.

I needed to port a number to my account and for some reason, this is a very very hard thing to do because of fraud prevention, I got flagged and tried a few times on the phone and online, to no avail. So I had to go in person to do this. I was expecting a nightmare wait time and lots of hassle, but Karina was very patient and got the flag removed and had everything ready to port over. This was the best service I ever received from an AT&T store, primarily because the wait time was short. The next day I had to stop in once more to complete the process and once again, the wait time was reasonable and mission accomplished! Hopefully future experiences will be this positive!

The employers were polite, professional, and knowledgeable. My overall experience was wonderful.

The employers were polite, professional, and knowledgeable. My overall experience was wonderful.

Erick decided to help me buy one of these watches and was very helpful picking a watch for my personal lifestyle.

Erick was super helpful in helping me pick a watch that was conducive to my lifestyle.

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5 months ago

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2 months ago

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1 year ago

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2 months ago

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2 years ago

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7 months ago

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1 year ago

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8 months ago

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4 months ago

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1 year ago

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8 months ago

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1 year ago

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10 months ago

The wife and I stopped in to upgrade phones today, and received GREAT service from Reggie.

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10 months ago

We came to buy a phone. Romel helped us. He was friendly, helpful, and efficient. We were in and out in no time. Thanks!

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1 year ago

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11 months ago

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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4 years ago

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3 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

Good service w/ my questions and needed a new case. Also got a screen protector and cordless power bank.

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2 years ago

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3 years ago

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4 years ago

Had a good experience overall. Great team, good manager. Shout out Aldo and Adrian (manager) for your help. Keep up the good work.

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2 years ago

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8 years ago

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2 years ago

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3 years ago

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8 years ago

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3 years ago

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3 years ago

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4 years ago

Extremely slow service. Make sure you plan your visit and expect about at least an hour before being helped.

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6 years ago

Business owner information

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Manager

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5 years ago

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Review Highlights - AT&T Store

My phone was not functioning that well and was due for an upgrade so Berenice & Karina were able to help out on what options were best for me.

Mentioned in 6 reviews

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uBreakiFix by Asurion

uBreakiFix by Asurion

4.1(291 reviews)
1.3 mi
$$

Came back to uBreakiFix Torrance a couple months after having my phone screen replaced here, and I…read morehave to say -- the experience actually got even better the second time around. I noticed an issue with the screen and wasn't sure what to expect, but they honored their warranty without any hassle or pushback whatsoever. No charge, no runaround -- just great customer service. They got straight to work and had everything fixed in under an hour while I sat in the store, connected to their Wi-Fi, and knocked out work on my laptop like I was at a coffee shop. Honestly, the fact that they stand behind their work so confidently is what's going to keep me coming back. It's rare to find a repair shop that's both fast AND trustworthy. Highly recommend!

I needed my expensive gaming laptop repaired and was scammed before by a local repair shop that…read moregave me a faulty motherboard. This was the first time I went to uBreakiFix as a desperate last resort and they ordered a new mobo and replaced it within a couple of weeks with reasonable labor costs. However, there was poor communication the first time around and apparently the first guy thought that it would be acceptable to replace it with a GTX 2070 instead of the 2080 that it originally came with. Upon seeing a cheaper final price and promptly reading the receipt, I realized the mistake they made and asked them to order a 2080 instead, not minding how much longer it would take. They said that it would arrive in another couple of weeks and that I could just pay the $350 difference, no extra labor costs added. I was worried, but sure enough, they called me when it was ready and my $4000 laptop started up beautifully without a problem with a fresh installation of windows 11. They made it right and stayed true to their word, and I only had to pay the price difference. Thanks, uBreakiFix for not putting me through anymore headache. I will be doing business with them again in the future.

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uBreakiFix by Asurion
uBreakiFix by Asurion
uBreakiFix by Asurion

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T-Mobile

T-Mobile

3.5(132 reviews)
1.3 mi
$$
Virtual estimates
Shipping

Review #901 2025-075…read more Customer Service Rep: Robbie, Elizabeth A former Sprint/T-Mobile customer... my husband decided to leave for cheaper pastures & changed our family plan. It was great paying a lower monthly invoice, some of the services like traveling overseas & local connectivity was downgraded. After 3 years, I'm back!! I visited the store in Winter 2024 to learn about recent promotions for phone & plan services. I was looking into the iPhone 16 Pro 256GB that cost $1,099; T-Mobile was running a promotion: $630 discount with trade-in on Go5G (via 24 monthly bill credits when you add a line on qualifying rate plan & trade-in); their background paperwork notes the transaction as Trade-In Value: $170, $630 over 24 months. When I was ready to transition, Elizabeth helped with carrier service transfer to T-Mobile & iPhone upgrade. I even received a couple of holiday glassware (though the design/inscription came off after several washings that I'm concerned if this is quality glassware). After purchasing the new iPhone 16 Pro, the data transfer was stuck; had to call store for assistance. Shawn was patient in walking me through the process (data transfer was estimated for 4 hours). Customer service & the cellular service for the most part was excellent; this would have been a 5-star review. Then why the low/unsatisfactory rating? After a couple of months into the new data plan, I noticed a major discrepancy in the trade-in credit; I was incorrectly charged with the payment & credit (refer to pic), I should receive a $26.67 monthly promotional credit & pay $19.17 monthly installment payment for the iPhone 16 Pro 256GB. I stopped by the store to inquire about this mistake, & they said the correction will be made once they receive the trade-in iPhone, which should have been received since it's been 2 months (02/19/25) after my purchase & plan upgrade. I just recently checked again & the error has not been corrected; I'm currently overcharged by $82.50. If this continues to the end of the 24 monthly billing cycle, I will be erroneously charged $180. Maybe it's not that much to some, but I was laid off a couple of months ago, so every cent is meaningful to our family. I am frustrated because T-Mobile assured me that the erroneous billing would be correct. \(`0´)/ It's been month & I don't like being swindled/taken advantage of. I plan to stop by the store again for a resolution & explanation to T-Mobile's error & the lack of action. If they correct their mistake, refund their incorrect charges, I will update the review with the details & amend the rating.

We truly appreciated the service that Alex Enriquez gave my wife and I. We went to T-Mobile to…read moreupgrade our plan and swap out our old phones. Alex was very knowledgeable about every aspect of the transaction and knowledgeable about all aspects of every product offered by T-Mobile. On top of that he was friendly and very patient with my wife and I, answering all of our questions. One issue Alex patiently helped us with was that my wife and I had been sharing AppleIDs or a long time. He knowledgeably and patiently helped us to get a separate AppleID for my wife. That was above and beyond!! It was truly a pleasure interacting with Alex. He is the exemplifies excellent customer service, showing that he truly cares about his clients. Thank you very much Alex!!

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T-Mobile
T-Mobile
T-Mobile

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AT&T Store - mobilephones - Updated May 2026

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