Would give 0 stars if I could. Been here twice to try to resolve some phone issues and both times I got caught in the middle of 2 employees arguing unprofessionally about who is to assist me (both trying not too). Really over the top bad instore service. read more

My fiance and I were here earlier today when a man decided to hold the place up at gun point in broad daylight. We were standing at the kiosk when our salesman Luis told us there was a man with a gun and we were being robbed. Luis then led us safely to the back of the store to the storage room where we stayed until it was safe to come out. The staff remained calm through out the whole ordeal and was very tentative to our needs. After coming out of the storage room I broke down and the staff were so sweet and reassuring. They offered us all water and kept asking if we were okay. A big thank you to the staff here at this location for all that you've done. It was very traumatizing and it could've been worst but thank God it wasn't. read more

I just have to give 5 stars to James Cadena for his awesome help with changing my cell plan! He spent an hour and a half with me making sure I got the best plan for my needs. I'd give him a raise if I could! James is the epitome of Great Customer Service. read more

Verizon - Go see James! - Mobile Phones Near Me - Carson, California

Right by my office, but I despise this location. It's sort of a reverse discrimination thing is my best description. At times I've been here for 45+ minutes and been ignored. Completely clueless too as to the phone features whenever I ask them specific questions. This is probably one of those situations where the toxicity (and incompetence) trickles down from the top of the pyramid. Bad or dumb manager = bad or dumb employees. Maybe some store in Torrance would be better, but I'm too lazy so I just keep punishing myself by going here. On a positive note, I still have to say that Verizon itself is hands down the best quality phone service out there. Sound quality, call reliability - excellent! Not the cheapest but who the hell automatically goes for the cheapest. Don't be stupid. read more

Came in for an iPhone charger and got one with a lifetime warranty, also very helpful staff because the guy who helped me who was actually the manager had the same exact charger and said that its been working fine for him. I don't know how or why but we ended up talking about the Hunger Games for a few minutes. Was the highlight of my day! read more

I have no knowledge really of the new technology and Dashawn was helpful, patient with me, explained everything in detail and showed me a new perspective on customer service! Above and beyond is an understatement!!! I am driving from O.C. for every Verizon question to this location! Have my business for life my friend thank you! read more

I purchased an iPad Air at the Apple Store and later that night stupidly got the SIM card lodged into the place the SIM card holder should go. It was an incredibly idiotic sequence of events but caused me a bit of panic. The next morning i fearfully entered the Verizon store, scared that I would get chastised and sent away as a hopeless cause. Much to my surprise I was warmly greeted by Noe, the manager I believe. He admitted to reservations about being able to extract the now barely visible SIM card but was happy to try. Noe spent a good 30 minutes with me and successfully extricated the hopelessly wedged SIM card, replaced it for free and activated my iPad. He never made fun of my stupidity and made the whole event a happy memory. He was even proactive in pointing out ways I could maximize savings on my account. Thanks Noe, you are a lifesaver ! read more

I've been a Verizon customer forever. It's been great. Once in awhile, you get bad service like last Friday. I called toll free # to Verizon to ask a question. The lady on the phone was working on my account as I'm just asking a question. After she answers me, she says "You're all set!". I was like "Waaaat??" I didn't ask her to do anything. Turns out one of my phone was completely out of service and another one had my other #. I have 6 lines with them. Luckily, I was near this store. MARIA helped me out. She was amazing!! She fixed everything back to the way it was and helped me "revived" one of my phone that was dead. I left a very happy customer! Thank you Maria!! read more

Always a pleasure to visit Nav at this location! Always goes above and beyond to help me with all my device needs! Thanks Nav

The customer service was great, my husband just got a new phone and Adrian was great very patient and understanding.

This review is to basically prepare anyone that decide to go here.. I have been here 2x. Horrible horrible customer service! Like the employees are being bothered to help or answer questions! First time, i thought maybe the employee that helped me just had a bad day..I'll give the location another chance. But it was just as bad the 2nd time with another employee. How can they hire employees for customer service that are so rude? It's unfortunate cause this is the closest verizon wireless location to my house. But I will now choose to drive further than have to go there again. read more

Arrogant and overly curt customer service. Broke my phone and was just trying to say my First sentence... typically a conversation requires 2 people but maybe he suffers with multiple personalities... I was constantly spoken over. It made be go to Best Buy and just buy a new phone. Pass this place over. read more

The last two times that I've visited this location, I've been helped by Cameron and he has provided exceptional service! I went in trying to decide if it was finally time for me to upgrade from my iPhone 6 and Cameron very patiently walked me through all of my options of both phones and promotions. When my mom met me after walking over from the Starbucks, I found out that Cameron has been helping her consistently for over a year! (She's technology challenged, self proclaimed). She sung his praises for how patient and attentive he is. If you go to this store, ask for Cameron! read more

I don't even know if this will get to them but I've been a customer for more than twenty years...when anolog phones were in fashion!

I visited Verizon in Carson on Avalon on 2/10/18. I met one of your techs, Adrian Segura who turned out to be a proactive professional with excellent interpersonal skills. He went above and beyond the "call of duty" to assist me. Way to go Adrian! Thank you for having people like him on your staff!!!!!! read more

I have been with Verizon 10 years if not longer and I have visited many locations over the years. I've never left a store that I could say absolutely gave me exceptional service until today. I dread going to Verizon but had no choice today, my phone was broken. I went to the Carson store 20820 Avalon Blvd. Adrian helped me and I had the best customer service I have had in years. He helped me so professionally and quickly. Explained any questions I had, and I was out the door fully satisfied. If any Verizon Stores need a person to tran their employees in Customer Service please send him. Kindness goes a long way in businesses. read more

My boyfriend lost his phone and decided to come to this Verizon store to get a new phone. The customer service was awesome! Juan C. was very helpful, knowledgeable, and patient with us! We will definitely let others know to go to this Verizon store and to ask for Juan! read more

4 customers and 0 employees to greet us or even help anyone. Just a security guard standing there. Apparently ALL the employees were in the back eating together. This is the 3rd time I've had bad service at this location. Bad experiences are not a 1 off thing here. Very disappointed. read more

Worst customer service ever... Jeff help me when I originally helped and did not explain to me how my bill was going to go by 400. Than when I went up to store again I spoke Jonathan store manager and he even had attitude and could not explain my bill all I know is 400 dollars is not a hook up. Needless to say Jeff and Jonathan could not explain the bill.. I ended up returning the device and everything along with it read more

If I could give this place negative stars I would. I was in and out of there in less than 10 minutes, let me tell you why. I go in and was greeted almost right away, GREAT!. Good job greeter, but once I got handed off to one of the sales guys, it was like the 2009 stock market crash of customer service. I asked to see 2 phones, the Galaxy S3 and the Rezound. After the guy took me over to look at the Rezound, we went back to his little work station and said the stratosphere had a rebate. I said I don't want the Stratosphere, I wanted the two I mentioned. He then became defensive and told me I wanted to look at the Strat. I again told him no, and pulled out my Galaxy S (1st gen). I told him again, I wanted to look at the other two, not the Strat. When he continued to sound more annoyed and pushed the issue of showing me something I didn't want, after I pulled an earlier gen. of the phone he continued to tell me I didn't ask to see, I came to the conclusion he was more concerned with being right, rather than making a sale. So I told him he was of no help, and left. Great job douche, I hope you like taco bell! read more

No customer service. They wanted us to make all the calls, why even have a location at this point. This is why everything is going online. I have been with Verizon for over 10 years one of the reason I stuck with them was because of their customer service. At this point might as well change to another provider if the service is going to be just as bad, I can save my money. read more

Awesome customer service. We came in because tech support was unsuccessful. These guys got the phone fixed and I got a great deal on an Otterbox AND they put my screensaver on. Thanks guys! read more

Recently went into this location to switch over to Verizon after being a loyal Sprint customer for 7+ years. Why I had to walk into this location to buy three new phone, I have no idea. The ordeal took multiple frustrating visits and left me fuming each time. The first time I walked in they told me they can easily transfer my phone number and contacts over from my Sprint accounts. They gave me all the correct numbers but switched my contacts. On returning they said they had fixed the contacts but instead they had switched the EIN numbers. This merged all the numbers and had email addresses of the account holders all mixed up. On my THIRD trip there I wanted to be sure they were fixing the problem correctly instead of trying a quick trick that made it look fixed on the surface. It was the longest TWO HOURS of my life. Every time someone came out to talk to me it was another poor excuse of them not being able to tell their asses from their elbows. After two hours of me telling them they still had it wrong, them trying to give me back a phone that was NOT mine (TWICE), and me explaining multiple times exactly what I wanted them to do, they finally fixed my phone book. The fourth trip to the store was to ask questions about returning a phone we were not happy with. We were told to come back with the original box and receipt (regardless of the rebate) and they would process the return. During our fifth trip to the store with all the requested material, they told us they would not take the phone back because the rebate was already mailed in. I returned home and checked Verizon's return policy, it clearly states phones can be refunded the original amount minus the rebate amount. Now I have to go back, a SIXTH time, with a print out of their own policy to get my refund. Thank you Verizon for having incompetent employees that lie to keep themselves from processing a return. read more

The worst customer service ever... Had 2 extra workers who refused to help me for 25 mins and finally tells me that the person that can approve a phone exchange is not there.. I have been having the same problem with my phone for 3 whole days and they keep telling me it's the software when it's been confirmed by Apple that there no bugs such as... read more

The worst service ever. I dealt with two employees there and both were completely clueless let alone rude in trying to explain on how the edge program works. All they did was confuse me. I left and went to another Verizon store to get clarification on the edge program and turns out the guys at the Carson Verizon Store where completely wrong which means they are giving out wrong info to their customers. I've been to this store many times for upgrades and accessories etc, but I don't plan on coming back here again. read more

I went there because my note 4 keeps uploading until I get 3 slots for every telephone number. I have been to a Verizon store 3 x to get them removed but this was the first one to tell me the reason why it keeps doing that. Hector Wallace was the first one to tell me why. I appreciate that.... Thank you read more

Came into the store to get my bill revised due to a reported stolen phone. Christian the Verizon solutions manager helped me out and got me in contact with Verizon customer services and issue was resolved. Thanks to the manager Christian for going the extra mile in helping me out. read more

Please make sure you "sign in" or else you will never get helped, whether they see you or not! You are nothing without putting you name on the list. But you can charge your phone while you're being ignored, so that's a plus. read more

Don't pay any attention to all of these negative reviews. Coming for the south of the east coast, I am no stranger to southern hospitality. Today I was reminded of what this was here in southern California . Liem and Sarah were top notch. We walked out of this store with lots of great products, which they were very eager to sell. If you walk into the store, spot one of these folks and you wont be disappointed I promise. read more

I have just bought a tablet and the service provided by James Cadena of Carson branch was very educational and so helpful. He made me know how to deal with my device immediately. As a new smart phone user I know how to download and work my Ta blet and my phone. GO Verizon ! you have the best customer service ever. I'm a happy customer. read more

James cadena by far the best customer service . me and my family all left happy with our new devices really helpful.

This store has the worst customer Service. We saw employees just standing around. When we asked again for help we were told just look around we will be right with you. 10 to 15 minutes later we walked out. Seriously considering moving to T-Mobil. So over that Version has the best cell service. I no longer care read more

Came into the Carson store for an upgrade but was unsure of which phone to purchase and which plan to choose from. Juan Curiel described the features of each phone to me and was able to assist me in finding the perfect phone. Along with that, he explained the difference between a two year contract and Verizon Edge. He then put me under a plan which personally benefits me the most. If you're looking into upgrading or purchasing a new phone, Juan Curiel at the Carson store is the guy to go to! read more

I'm glad to see that I'm not the first to be treated so shabbily by those who "work" at this store. I went in to get my wife's phone checked out as it was not taking or holding a charge. The first agent I went to asked me if I was paying my bill, and when I said, "no", he had me report to the guy checking customers in. He checked me in and directed me to sit down and they'd be right with me. I sat down, and watched for 10 or 15 minutes as 2 employees dealt with customers, while one by one, 4 others walked past me, glanced my way and disappeared into the back room without saying a word to me. None of them appeared to be doing anything. Even when I then got up and loudly announced that I was leaving for a store that was more customer oriented, not one of the workers looked up, or came over, or said anything. I'd hate to move from Verizon, but they may not be giving me much choice. read more

It must be me .....or is it. I have been to this store 3 times over the years and have had absolutely the worst service and or luck with customer service here. Each time I have had to walk out coursing under my breath ans swearing I will never come back ....but like a dummy I go back. Well this is the last straw I would rather drive a hundred miles out of my way to get good service ...or novel idea maybe it time to switch services since it would appear Verizon doesn't care to take of thier customers I have been with them for a very long time....Att here I come read more

Although I had to go back because of a defective device I have to say Adrian was a great help ! Helped me out without a problem and even went out of his way and helped me with the replacement of my screen protector. Thank you so much Adrian read more

Wow...this place was HORRIBLE. I went in because my battery was dying within an hour of being charged and warranty told me to go in to the store so they could verify my phone didn't have any water damage. I was in this neighborhood car shopping and saw this place and thought I might as well stop in. The girl who helped us was so rude and obviously hated her job. She sat there staring at the screen with her elbows on the desk and her face in her hand as if her big head was too heavy to be supported by her neck...she sat there for about 10 minutes, literally the whole time silent, then it dawned on me, what can she be looking at? She didn't even ask my phone number yet! After this odd time she brought out a battery and said it would be 40 dollars, WHAT? I have warranty. "Oh yea!" She asks for my number and another odd ten minutes then takes the new battery out of the box puts it in my phone and says have a nice day...I used to work in cell phones and know this isn't policy but whatever I took my phone and left and am thankful I'll never need to return there...sorry excuse for customer service read more

I never had a problem here till this day. I went to change my plan the guy that helped us was help but didn't seem like he wanted to help us at all. He was rude. My mom wanted to see if she was eligible to get an upgrade. He told us yes and which phone did she want. My mom currently has the 5c and she doesn't like the 6 and neither do I. The guy answers us in the rudest way possible that it's the same type of phone and to just get the 6. Obviously she just said she wanted the 5s. He gave us attitude the entire time and was a complete jerk. read more

Juan curiel was awesome! Very entertaining guy, he was very knowledgeable with the products and services. Best sells man ever! Keep it up! read more

I've been a customer since 2007 on my cousins line then switched to my own line in 2008. And ever since I've been treated like a second class citizen when it comes to my upgrades. No matter how much Verizon fucks up my order I always get screwed some how and never compensated. They basically tell me "no" (which according to former employees they aren't supposed to do) to everything.. can I get a small discount for my inconvenience.. no this actually wasn't our fault.. it was the systems mistake.. WTF!? Since I've added people to my account all their phones get handled with the utmost care and done on time. While I sit on the phone every time at some point trying to fix an upgrade to my own damn line. I'm the main phone number! And MY order is ALWAYS fucked up. If Verizon didn't honesty have the absolute best coverage I would have gone to sprint or T-Mobile a long time ago. But regardless of what their sell out spokesman says.. all companies ARE NOT GREAT! But fuck me neither is Verizon. Tell me how I order a phone hours before the other phone on my account.. set my payment.. then have to call back to fix the payment on both phones.. only for the other persons phone to arrive before it was supposed to even be shipped out!? Wtf!? While mind is still in fucking Tennessee! I'm so sick of Verizon's bullshit with my account. Not that they'd give a rats ass about a long time customer complaining. But I'll be leaving this comment every where that has a Verizon mark. Best signal yes.. WORST CUSTOMER SERVICE PERIOD for 8 years!!!! read more