Howard's sold us an LG dryer last week. Two days later the bracket holding the lint filter came loose, caught the clothes being dried and ruined a tank top. When we went to the store to report the issue, we were told to call the next day to talk to a manager. I called the manager 3 times before he returned my calls. He said they did not have a replacement dryer and it would take 2 weeks to order one. He offered to contact LG . LG referred us to a repair company MTG who sent a repair person who didn't have a replacement part even though we had sent MTG a photo of the broken part and description. After the repair person left. Two lint filters arrived from LG. I went to Howard's this morning 12/6/2025 and it is closed with a sign on the door that says CLOSED UNTIL FURTHER NOTICE. read more

My husband and I walked in to just window shop and Kevin and Anthony helped us with any questions we had. We decided to buy a few things, but I was indecisive on which model and make would be best. Kevin was so patient with me in answering my questions and was so kind. Anthony explained the differences to me in a delicate manner and didn't make me feel dumb. I would definitely recommend Kevin and Anthony in your Howard's shopping experience to anyone who has questions and leaves the store confident in their purchase! Thank you guys :) read more

I do not recommend buying appliances from Howard's. On Saturday, September 6, 2025, my washing machine failed -- it flooded my home with water pouring out of it. I immediately called the insurance company that Howard's required us to use (Centurion/Centricity). On Monday, September 8, the repair company came out. The technician told me the bearings were bad, the washer needed to be replaced (not repaired), and he had me sign the service ticket. The ticket I signed simply stated "bad bearings." He did not mention rust. Later, during a three-way call, the repair company told the insurance company: "Don't worry, we wrote rust on the ticket so it won't be covered." That was false -- the paperwork I signed said no such thing. Since then, I've been stuck in the middle with no resolution. The insurance company and the repair company keep blaming each other. I was told I would have an answer in 48 hours. As of today, it's been more than a week and a half, and despite repeated calls (including one that was supposedly "escalated" on Monday, September 15), I have not received any update or decision. Howard's has also failed to help. I went to the store and spoke with the manager, who admitted there wasn't much he could do since "you already bought it and the insurance is responsible." Customer service promised to call me back but never did. It feels like Howard's, the insurance company, and the repair company are all working together to avoid paying out. I paid for an insurance policy that is turning out to be worthless. I would not recommend purchasing from Howard's or trusting the insurance coverage they force you to use. read more

Terrible installation on 2 separate orders. First we discovered the LG fridge was dented in the back when we pulled it out to clean. They dented it and hid the fact that they did. Second they took major shortcut in installing the LG washer and pedestal washer. They cut one of the drain hoses and jammed it in the drain which after some use popped out and flooded the room. We went in for help in replacing the hose they cut and they don't sell parts. Didn't want to help us at all. If you need your professionally installed don't count on Howard's! read more

They were very courteous and professional. Delivery was excellent very helpful and polite and extremely careful with my purchase. I was happy because they were on time friendly and no dents I always shop at the Torrance Store customer service is A+ read more

Howard's - I purchased this LG refrigerator from Howard Appliances and it didn't disappoint. I was treated with the utmost respect and courtesy. - Appliances Near Me - Torrance, California

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We had a poor experience at Howard's. First the salesman made a few mistakes on the order invoice when we were purchasing a few appliances, and we kept having to correct him. He seemed apathetic and inattentive the whole time. They split our appliance delivery into two which was fine, but we paid to take our old appliances away which they did not do during the first delivery. Next we called to change our delivery date for the second delivery and spoke to dispatch. They said their process is to email the store for approval, but because our salesman wasn't in the office for a couple of days there was no response or follow up and missed the date. We also paid to have them install all of the new appliances, but they only did one and not the other. They also delivered the wrong hose kit for the dishwasher, so we had to drive back to the store to pick it up and to get a refund for the non-installation. The assistant sales manager was helpful, but it took a long time because he couldn't figure out how to correct it in their system. A few days later they finally delivered the refrigerator (which was 45 minutes late after the provided delivery window), but a couple of days after the delivery my wife noticed a dent that she did not initially see. We called the assistant manager again to ask if something could be done, but he did not return my call. While the price was decent, the execution and customer service was poor overall and we would not recommend purchasing from this store. If you do, make sure to triple check your invoice, and follow up with them to ensure everything meets your expectations. read more

Albert did amazing job when I was looking for a dish washer. He checked the price and the model throughly and gave a great deal all together including delivery and installation. Very happy customer here with smiling face:)! read more

I can't say enough good things about Saleem, the Assistant Store Manager at Howard's. After visiting Best Buy, Home Depot, and Lowe's, the difference in customer service was night and day. While prices were pretty comparable across the board, Saleem's professionalism, knowledge, and genuine care made the decision easy. I ended up purchasing a fridge, stove, and dishwasher--all from Howard's--because of the outstanding service I received. This is exactly what sets Howard's apart. If you value great customer service, go see Saleem! read more

Sales Dept was very helpful providing us with helpful information on an appliance that we are looking into purchasing . We went back to purchase the item , the Manager approached us , help us with our purchase, he explained in details what we were purchasing and helpful. read more

Kevin and Saleem were committed to providing the best customer service and expertise for my wife and I This is truly rare in 2025. They proudly shared that Howard's is employee owned, it is THEIR store. They listened and found the exact refrigerator we needed. Truly went above and beyond. I whole heartedly recommend Torrance Howard's! read more

Initially we went to Pacific Sales n couldn't find anyone to purchase a laundry center. As soon as we entered Howard's , Anthony greeted us and helped me purchase my washer/ dryer. He was excellent, helpful, just plain wonderful! Hire more like him! read more

Needed to get an extra refrigerator and searched for the availablemodel on the internet. I called the store and discussed the situation with Albert R. We arranged for the purchase. I came in the next morning and we were able to finalize the deal in short order. Howard's stocks lots of appliances, they can be delivered the same or next day, and the staff is friendly, polite and knows their stuff. Ask for Albert R. read more

I bought a refrigator for over $2000 and extended warranty for 5 years i only had it for 1 year 3 months i noticed black stuff in my water and i called to have someone come look at it they sent me text to confirm appt they just showed up on 2/16/2026 and my son let them in i was so made i talked to the man he aplogized and said i will get me parts in 2 weeks i have yet to get any parts when i call no one knows anything its now a month and 3 days i have been given over 8 numbers to call they all have attitudes like its my fault like why did i pay for warranty if i cant get service appt or my parts or any help at that and today they tell me call this number for updates well arent you expose to call me or give updates never again will i buy anything from howards i will stick to best buy and their warranty is just one warranty place not like howards call this number and end up with 8 numbers beyond fustrated with them but they make sure they want their monthly payments but cant make sure we get our service on time and the man i did talk to today said oh well yeah it does take 2 months to get parts wtf you serious he says well we got to order get part deliver etc ugh no this is what they do they shoukd have this all togther and access to these parts for us asap i can see a week but can take 2 months crazy i believe it cause im at 1 month and 3 days as of today and the man that came to my house with out permission left no invoice with my son nothing thank god he sent me a text with the part i needed and i kept it for refrences for myself since he showed up with out me being their and yes i did message the people and they apologized for him showing up dont shop here unless you want people at your house when their not expose to be or want to wait for 2 months for parts or you need to find out who to speak to for your warranty with 8 diffrent numbers. Worst company ever to buy from never again.... read more

The Howards website and sales people are not to be trusted !! I researched online for oven and cooktop and since the Howards website said that both items were on display at a certain location so I drove to that specific location so I could see look at them. Both of the items were NOT on display and they didn't even have them in stock. Also, the sales person told me that both items I purchased were eligible for $100 rebates, but when I submitted the paperwork only one item was eligible for a rebate and it was only $50. The salesperson was obviously only interested in earning their commission and not being honest. read more

Since my last review the salesman Tony Topps has facilitated my getting a cooktop the fits adequately and has given very good helpful follow-up to ameliorate the problem. read more

I received my washer and dryer today (3-8-2023). Overall delivery was smooth. Installers were quick with the installation and friendly. JR was a pleasure to work with. He was very prompt with his communication and always responded to my calls or texts in a timely manner. I would go back to Howard's in Torrance, especially if JR is there. read more

Howard's - Appliances Near Me - Torrance, California

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Excellent and friendly service with affordable prices... highly recommended.... Was able to find a modern gas range to meet my budget and make my kitchen look great... read more

Great Customer Service!!! Albert's professionalism, patience and knowledge of refrigerators was very helpful.

I was in dire need of a refigerator and found the perfect one for our home. They change a very fair price and what I love most is that the representative who helped us answered all our questions with candor and patience. No sense he was trying to upcharge us and even told us to stay away from certain brands that were more expensive or boasted too many specs. Good business. Good people. Underrated for your appliance needs. read more

Purchased from Saleem a refrigerator as well as other appliances. The refrigerator showed up damaged so we returned it. We were then told it would 4 more weeks for another one to be deliver. We waited 4 weeks and had to call saleem numerous times before we heard back from him. Was told it was delayed and would be another 2 weeks. At this point it's 2 months since we purchased. Saleem continued to try to sell us the damaged refrigerator that we returned with poor little information on when the refrigerator we purchased would arrive. Unfortunately, extremely poor communication and lack of follow through. Will not be working with Howard's again. read more

Delivery and service were spot on. The service techs (brothers I learned), Cain & Joseph Flores were on time, neat and knowledgeable. They ended up having to replace the valves before they could hook up the washing machine because unbeknownst to me they were leaking. They even bought blue valves so they'd match my kitchen! Above and beyond! I didn't get the name of our tech that installed the dishwasher, but he was friendly, quick and cleaned up when he was done, which I appreciate. read more

Great experience at this Howard's location because of the manager JR. He ensured we received every discount available for our large purchase (all kitchen appliances and washer dryer) After purchase service was excellent - we needed to make Changes to the order and JR was extremely helpful even during the busy Black Friday weekend! Checks prices everywhere else, we got a great deal and amazing service, highly recommend read more

I am happy with the excellent service and patience in recommending a real durable washing machine from Albert Rojas, he's the general manager in the City of Torrance . Anything, anytime, he will be able to help you out. I am a returning customer! The best service ever! read more

Great service, J.R was an amazing help. I'm definitely coming here again for all my appliances !!! super happy read more

Horrible customer service, useless untrained technicians. Remember if you buy anything here and something is wrong you need to have a worthless ill knowledgeable technician come out three times before Howard's will replace a defective or an improper installed appliance. Could take months to resolve. Read everything before you buy. read more

We are learning to be more careful where we spend our money and I am really glad we chose Howard's Appliance to complete our new home with new appliances. We have had multiple great experiences there so far as we decide what we want for our place. Albert, the manager is awesome and helped Saleem help us get a great deal. Anthony helped us with our first purchase along with another man I believe was Steve? Everyone so helpful and nice. Saleem really made sure we understood what we needed and were asking for and respected our budget in such a nice store. We were able to find the perfect balance. Delivery dudes are super nice too! Seen one twice now. We will be back and send everyone who sees our appliances your way! Thanks again team! read more

Extermly helpful service members and a great selection of products. They sell Speed Queen!

Value and Selection were great but the Service was Fantastic Saleem was so patient and helpful in getting us the best deal they could offer on our kitchen bundle we were very pleased and appreciative for all he did for us we will be back and recommend this Howard's to all our friends n family read more

Bad business. Cannot make returns after 7 days and even when the unit hasn't even been open. Very bad business. Spent money here and then can't even provide that support? Why. read more

Very great service! Saleem is the best of the best and so sweet! We were shopping for our new rental home so we needed everything and he helped us find the best for our budget. read more

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First time buyer from Howards. Ordering and delivery of new stove was fantastic! Great communication . Cain Flores and his brother were the delivery team. Great guys! Knowledgable , friendly and on time. Will definitely be a return customer. read more

I had this encounter over the labor day weekend and emailed them directly to discuss but no one contacted me so adding to the poor customer service as I usually do not write directly to companies or reviews but I found our experience at Howard's in Torrance leaving a bitter taste in my mouth and so upsetting and especially this being our first time visiting Howard's. My elderly parents and I went into the Torrance location late afternoon on 9/1/24 looking to purchase a washing machine. A speed queen which are never on sale and are not cheap. The sales person, Ms Anita was very nice and helpful and asked the manager if the price could include haul away since another local store had it included in their price. He agreed. Anita said she would be working tomorrow and would honor the haul away price and the no sales tax, a 10% discount runs through Labor day so we said we will be back and just need to think about it, especially deciding between two different speed queen models. As we were leaving, the Manager (Patel ?) was extremely rude! He said that if we do not buy it now, he would not honor the price with the haul away. We told him that Anita said it was ok to come back tomorrow. He said no, buy it now or lose the haul away. So not only was he dishonest and rude, he made his sales person look stupid and unprofessional. This is not how your managers should treat their customers, particularly the elderly as well as your own staff. He really should be disciplined and educated on customer service. read more

It was me and my dad's first time at Howards, and it was a great visit! The store itself is clean and inviting! All staff we interacted with were polite and professional. Saleem (Sal) provided us with outstanding customer service. We were looking for a top-load washer and a stove top, which Sal gave recommendations for. Once we decided what to purchase, Sal went over all of the paperwork with us and made sure we understood how the equipment worked, as well as the delivery process and financing details. It was a smooth process! He was courteous, patient, knowledgeable, and funny! Overall, it was a pleasant experience! I will definitely recommend this store to family and friends. Great deals and excellent customer service! read more

I was interested in getting a refrigerator and a range. Howard's had enough selection that I found what i was looking for. Several different manufacturers and price options available. You're crazy if you buy big appliances like this without seeing it up close. Customer service was good. They weren't pushy. They were personable. I bought one of the cheapest ranges they had. It died on me. The manufacturer gave me a hard time. But the folks at Howard's straightened it out for me. They want what you want - for everything to go smoothly. read more

My Wife and I had used Howard's Appliance before to purchase a Samsung refrigerator/freezer and are very pleased with that purchase, delivery and setup all arranged by Howard's Appliance customer service agent Ms A. Patel. Once again, we had cause to use Howard's Appliance when our clothes washer suddenly died on us after many, many years of use and upon arrival there to purchase a new clothes washer, we again had the pleasure of having Ms A. Patel there to assist us. Ms Patel showed and explained the features of some of the Samsung machines available that we were interested in. With her valuable experience and knowledge we chose the Samsung model that fit our usage. With Ms Patel help the sale and delivery date was setup without a hitch. We would like Howards Appliance Store Manager to give our appreciation and heart felt Thank You to Ms A Patel. Clarence and Patricia Carson, CA read more

The whole process at the Torrance location was great. From the knowledgeable sale associate, Anita, who called a few days later after delivery to check that we were satisfied with our purchase and service. To the delivery associates. Delivery was scheduled sooner than expected. Thought Covid-19 would have delayed delivery for 4 weeks but delivery was scheduled within days.The delivery associates were on time, courteous, finished in a timely manner and left no sign of being there. read more

Howard's - Whirlpool 36-inch Wide Side-by-Side Refrigerator - 28 cu. ft. - Appliances Near Me - Torrance, California

I would highly recommend the Howard's Torrance Experience Center! Not only did we get an amazing deal on all brand new kitchen appliances including refrigerator, stove, microwave and dishwasher, we had an amazing salesman! Be sure to request Saleem M. to help you out! He went above and beyond! He was informative, patient, and incredibly helpful! He took his time with my husband and I explaining all of the benefits between various brands of kitchen appliances and answered all of our questions. He was more than patient with us while we took several days to make our decision on which brand/appliance package we were going to purchase for our kitchen. He facilitated our order in a timely manner and even followed up with us to ensure the delivery of our products went smoothly. We will definitely revisit this location and request him for assistance with any future appliance needs. Thank you Saleem for all of your help and a wonderful experience! We love our new appliances!!! read more

The assistant store manager Jorge Cortez is exceptional. He is friendly, responds to inquiries timely, well informed of all products and when he is unsure he goes over and beyond to research the product or correct the issue. I was sold kitchen appliances with another associate who promised us rebates and discounts. When the appliances finally arrived we noticed that the associate never applied the discounts or rebates. Jorge was able to correct the situation even though months had passed. Jorge really values his customers and their happiness. Everything with Jorge has been a breeze: fixed headache with rebates/discounts, scheduling installers, finding back ordered products, providing model numbers and measurements for contractors, and doing this all in good spirits. THANK YOU AGAIN JORGE! YOU ARE THE BEST! read more

I paid for the dryer door to be reverse and that didn't happen either and now The doors are crashing into each other. I can't transfer my wash clothes directly into the dryer. Now a technician needs to come out. According to Ron from the Howard's Appliances store in Torrance He don't know how soon a technician will be able to come out to reverse the door. read more

Howard's - Appliances Near Me - Torrance, California

Howard's Appliance Is the Must go to Store. Before you step into any other appliance store, guarantee you will come back to Howard's because of their good high quality appliances. Howard's Sales representatives are knowledgeable, courteous and believe in customer satisfaction. Jesus Ruiz really helped us find everything we were looking for our new remodeled kitchen from the range to the refrigerator. These are good quality appliances that will last for many years. read more