We recently purchased a set of appliances at this location and had a good shopping experience with Anita Patel. The delivery happened after several months due to the pandemic supply-chain disruptions and was a less pleasant experience due to the fact that the deliver team did not perform all the checks they were supposed to do upon delivery. This caused some significant technical issues and multiple follow-ups. We have nothing but praise for the aftersales service team who handled the situation the best way they could. read more

Howard's is amazing ! I got my fridge right away with the nicest staff. I love that they have their own warehouse w in stock items. Then, I found a price match and they matched it on the spot !! The sale people and manager are so great. I'm shopping here for appliances going forward. Can't recommend them enough PS great in stock deals in store read more

Purchased Frigidaire Electric Range In Torrance My Salesman Saleem helped me along with Human Vice President of Howard's. I was very happy with my Purchase & Human went over everything & told me need Pigtail plug Range in my Kitchen. Glad he did because Needed Upgrade Electrical Outlet by Electrician. I will Definitely use Howard's in the Future because Great Customer service by Saleem & Human!! Very Customer read more

We purchased a refrigerator from this store and found the product is defective after a month of use. A technician inspected the unit and opened ticket for a replacement. The sale person we worked with at the store was supposed to follow up but he never called. Fine... up to this point, the situation was pretty smooth. 5:00pm on Saturday, we get an automated delivery notification from Howard's that the delivery is scheduled the next day with no other details as to how they pick up the defect. We had to call the CS several times to find out we are supposed to empty the fridge in use before the exchange is delivered. We had just stocked up our fridge earlier that day for the whole week and have no spare fridge to store the food while the replacement cools down to safe operational temperature. We reached out to the store sales person (who says its "out of his hands"), delivery department (who deferred to sales), and their distribution department (who went home for the day). We even offered to pay for a pickup on another day, but no one we talked to has the authority to say "yes". The person who does went home already (distribution department manager). They told us to just get some coolers and that the defective fridge MUST be taken at the same time. Maybe we wouldn't have been as upset if we didn't buy $300 worth of groceries 6 hours before their notification, but Howard's has shown no empathy to a situation of their making. This is going to be our (and anyone who will listen to us) first and last time dealing with Howard's. read more

Came to Howards last minute and was greeted and helped right away by Joseph Munez. Me and my gf have been looking for a washer and dryer and no one had any available, Howards had plenty of brands to choose from and over night. Joseph was very knowledgeable and we are definitely recommending and telling others! Thank you for the great service! read more

Howard's - Howards - Appliances Near Me - Torrance, California

I'm very happy with our recent washer and dryer purchasing experience with Saleem. He remembered the important little things like making sure the doors would open the way we wanted. Delivery was smooth and went well too. Day two and appliances are working great. Would recommend! read more

Jesus gave me amazing service. He worked to find me the best dryer to fit in my hair salon. Thanks so much! I'm a retiring customer- will buy everything from this company! read more

My daughter and I went to Howard's to buy a washer and dryer on August 18th. Everything went OK until the delivery service. They left the washer and dryer downstairs in the lobby. Told my daughter to get a plumber and to this day they never came back to install the appliances. The worst customer service ever. They ignoring our calls at Howard's. Customer service never called me back. They rescheduled the service call to the wrong address about 4 times. This turned out to be a nightmare. Never again Howard's read more

Joseph Muniz was the best associate ever! Not only was he patient and prepared, he was super knowledgeable and answered all of our questions. I came into Howards after a failed experience with Home Depot. They had my items on back order for over two months. The week it was suppose to come, they told me 1.5 days ahead of time that all 6 appliances' delivery would be pushed to a month later. They confirmed the wrong time, address, and appliances. Later, they couldn't separate the order because it was against policy. I had no idea how I was going to move in without appliances. I called this Howards but didn't get a response. Frustrated, I started to compose a text question (super awesome capability). In the middle of composing, I got a phone call back from Joseph. Not only was he completely understanding, he advised for me to forward my email order from Home Depot. When I got there an hour later, he had the items pulled up with options. I will always shop at Howards for appliances from now on. read more

My wife and I had renovations that were being done on our home. We went to Howard's to purchased new appliances from there. We had a lot of assistance from Omar that works at the Canoga Park store. He assisted us from start to finish and kept us appraised every step of the way. Our contractor had some problems and we had to reschedule the installation. Again, Omar was there to assist us. Just want to give acknowledgment for a job well done and I know next time when I need anything I will go to Howards. read more

Had a great experience with Howards. I have purchased multiple items from them and they will price match even the big box stores. Will definitely shop here again. read more

The short story...excellent experience , highly recommend, could have been 6 stars. The longer story...I had been shopping around for appliances for some time. After lunch at Gaetano's (which was great, btw) I walked over to Howard's Appliances just to look around. I don't even remember when I was in that store last. What a surprise! The manager "JR" was great...friendly, very informative and, at my request, even made some specific suggestions to help me sort out choices I was considering. What started as just looking around became a specific list of appliances with very competitive prices and an order "to think about " if wanted to order from them. I ordered several days later-- overall an excellent shopping experience. What was even more surprising was the orders status and delivery process. Note: I have experience with most of the major appliance/fixture stores--Home Depot, Lowes, Pacific Sales, Ferguson, etc. including with this project which is a major kitchen remodel. My experience with Howard's is the best delivery experience by far. Timely, accurate communication; efficient, courteous actual delivery. Bottom line, I highly recommend you consider Howard's Appliances, especially the Torrance store that "JR" manages. Howard's is employee owned and that pride and responsibility of ownership was apparent though out. read more

Thank you so much to Scott Claypool and their installation team! Had a microwave, dishwasher and stove/oven delivered and installed today. Installer was the best I have ever had. So happy and pleased with the entire experience! These guys are excellent!!! Strongly recommended Howard's for all your appliances and home needs - in Torrance!!! read more

I stopped by Howard's in Torrance today in desperate need of a built in oven and needed it installed quickly as I'm hosting Christmas Eve dinner. Having stopped at other big box appliance stores and not being helped. I was pleasantly surprised when I was greeted right away by JR the stores manager. He was so kind and patient and helped me pick out the perfect oven for my home and assured me it would be delivered early next week. I definitely will be back and tell my friends to come in. Thank you for saving my Christmas dinner !!! read more

I regret having to write this review about an unfortunate incident that recently happened at Howard's in Torrance ca the purpose of this review is about customer service. My salesperson Anita was Great, The store manager was very pleasant the delivery guys very very polite and customer service So how did this go from a good review to a bad one really fast? I was informed to allow the fridge 12 hours before placing food into it after 12 it was running But no ICE and Warm Water the next day the Freezer went out as well the Refrigeration was off and on NOW FOR THE BAD PART. Went back to Howards and met the VICE PRESIDENT OF RARE ? Voiced my concerns about just replacing the unit. For a Vice President Very arrogant and disrespectful Talk to Me was talking to me as if I was a child Well we don't make it this is a service problem repeatedly don't raise your voice I'm not normally how I talk to ask him for his card smiling laughing at me.. it is necessary for me to forward a complaint and I am in the process of doing a YouTube Video Mr Riddle CEO HOWARDS read more

Highly recommended! Needed washing machine and decided on Speed Queen TR3. Store manager JR took my call, helped arrange purchase/delivery over phone. Very knowledgeable super positive energy provided concise information while respecting my opinion. Our new machine was delivered and installed the following day. Reasonable fees for delivery/install &haul away. Also appreciated excellent communication from installers (Julio and Martin) prior to arrival came within 3hr window. Exhibited professionalism and respect to our property finishing clean, efficient work. Couldn't be happier w/ our decision! Looking forward to doing business again w/ JR of Howard's Torrance and their crew!! Keep up the great work!! read more

Howard's delivered and installed a new dishwasher and oven. Carlos and Ramon were great. They arrived on time and did the mods necessary to accommodate the built-ins. They handled everything including the electrical and cabinet mods. Looks great! read more

I purchased a refrigerator from Howard's Torrance which I only learned had damage to it many months later because it had been unopened and in storage due to the COVID crisis. I surely thought I would be SOL due to the time lapse and store policy on returns and/or damaged items. Much to my relief, my problem was solved by Customer Service Manager, Tamara Napier. Tamara went above and beyond the call of duty using all of her resources and wherewithal so that I wouldn't be stuck with a severely damaged appliance. She made serval phones calls, emails, and follow ups to the manufacture, factory reps, and district manager. Although it took some time, she never relented and was very kind and courteous throughout the entire process. Thank you Tamara, and thank you Howard's Torrance, for valuing me as a customer and taking care of my problem. You have a customer for life. read more

Saleem was so very helpful and kind. He and his team helped me find exactly the product I needed at a great price. He accommodated my desire to make it a quick transaction as I was on a schedule to make an appointment. I will certainly visit Howard's Appliance on Crenshaw in Torrance again for my next purchase. read more

I went into Howard's last week on 5/18 and purchased a washer. I had asked specific questions regarding if anything was defective with the washer, how their return/exchange policy dealt with it. The person I spoke to assured me if it was a defect, they would exchange it during the 7 days after delivery. I received the washer the next day and after maybe 4 loads of washing, the fabric softener was not being released properly during the wash cycle, I would find it dripping down the top of the wash drum or spilling from the bottom of the agitator all over my washed clothes. I thought it was a one off time but it continued so I called Howard's today (7th day) and spoke with JR about this defect and requesting an exchange. I had the WORST customer service from him and he kept pawning me off to the manufacturer when they clearly could have provided me with an exchange. There should be no need to repair a one week old appliance! I will never be returning to Howard's, they have some work to do in their customer service area. read more

Howard's - Softener still spilling and cycle has been completed. - Appliances Near Me - Torrance, California

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We were in the market for a new Washer&Dryer. Most appliance stores were low or out of supply. Decided on the LG brand and knew which model fit our needs the best. Needed a set right away as the laundry was piling up and my wife's patients were, lets say, running short. We were met upon arrival at the store by Saleem who made us comfortable and said he had the dryer that we wanted in stock. Knowing our plight he did further research and said he found a unit and said he could have both delivered in two days. We were extremely satisfied with the superb customer service provided by Saleem as well as the store manager. Will definitely do business with the Torrance Howards for our appliance needs in the future. A well deserved Thank You! read more

Oh my gosh HOWARD's saved us during a crazy time when Home Depot and Costco changed their delivery dates on us extremely last minute. It was impossible to talk to a human being and cancel our order. Howards was SO helpful and basically got us all of our appliances within a couple of days. AMAZING! My senior parents were able to move into their home and eat food because of Howards - so thank you! Special shout out to Gil, who helped us and went above and beyond! Thank you so much! read more

Came to howards to request for help to assist me with my warranty issues and JR was great and help me to resolve my issue and now I'm very happy- ,never go anywhere else thank you JR read more

Gil Ortega's customer service was beyond outstanding. He helped me purchase a new washer and dryer over the phone. After the purchase, if I needed further assistance, Gil was a phone call away. The delivery was fast and easy. In the future, my kitchen appliances will need to be updated. Gil will be the first person I contact, to purchase them. Thank you Gil for everything. SCOTT SIEGEL read more

We had the best customer service experience here and loved the sales we got on washer/ dryer, stove, dishwasher, over the range microwave. JR Ruiz was so kind to myself and my boyfriend with GREAT customer service. Jacob Vanaman spent significant time with us and gave us deals on some. He was knowledgeable and patient with us day before Thanksgiving!!!! Thank you Jacob!!! read more

This is the first time I had ever been to a Howard's and I'm glad I checked this place out! We are remodeling my mom's kitchen and we wanted to make sure she had matching appliances. The challenge was that she lives in an old home with a 24" gas wall oven, which drastically limited our options. There are only 2-3 ovens that we could choose from, and most are out of stock indefinitely or severly back-ordered (on the order of many weeks, even months). I struggled for many weeks trying to get a matching set of appliances, and was about to give up hope until I found Howard's. I walked into the store, and was immediately greeted. Before I even asked about the wall oven model I wanted, the associate guessed at the exact one I had in mind!! I'm still confused as to how he knew, but I guess he's the appliance whisperer! :D He had one left in the local warehouse, as well as the matching refrigerator, and said he could have them delivered as soon as next day. Woo hoo! The transaction was seamless, and the price was amazing (the cheapest of any appliance store or online warehouse). Two days later, the delivery team showed up exactly as scheduled and dropped off mom's brand new appliances. We installed them that same day, and her new kitchen is now the talk of the neighborhood! Thanks Howard's! We look forward to doing business again, for our own remodel. read more

customer service is dead! NOT AT HOWARDS! We bought a refrigerator and Cain and Joseph delivered it, brought it up two flight of stairs. They were professional, polite and friendly. They had it installed and working in no time at all. This was our first time using Howards, we had order one from Best Buy but the two guys who started to deliver it came upstairs and said they couldn't do it. They never explained the whole why and then they took the refrigerator back and left us without a working refrigerator. They said they would call back but they never did. It was so frustrating. I can't say what a pleasure it was with Cain and Joseph.....I recommend them ..they were the Best! Christine & JIm Copp read more

We shopped appliances 2 years ago and worked with Ms. Anita Patel. She was wonderful then so we returned as we're ready to buy now. We were happy to work with Anita again as she was attentive, answered all of our questions and helped us find what we wanted. We always price check Costco and online vendors when making sizeable purchases. Costco is running a Memorial Day Appliance Sale and we were able to save money over Costco's price, and get the appliances sooner. Thank you to Anita Patel and her Vice President Homan Ablou for being so gracious. read more

Great service from the initial web search to the phone call where I talked to a friendly salesman who knew about ACs (imagine that). He made the transaction smooth and arranged for free delivery. Delivery was well coordinated and went smoothly. My Frigidaire Ac rocks. read more

I have been purchasing from Howard's since 2002. After Sears said it would take 4-6 weeks to get my refrigerator and no ice-maker.... went to Howard's...same exact refrigerator with ice-maker delivered the next day. I have always shopped at the Torrance location. Just last week, I needed to purchase a refrigerator... Albert Rojas, the store manager assisted me...very personable...very professional...very polite... ended up not only purchasing my refrigerator, but also purchased an adjustable.... Beautyrest....While completing my purchase, the CEO was there assisting a friend who lost their home in the Palisades fire. Once they found out who my employer was, they thanked me and they told me to let the community know if you were affected by the fires... come in and get a free mattress. I was highly impressed. I don't know if you know, but Howard's is an employee owned company. To the delivery, Albert called the day before to give me my delivery time frame. I also received texts and emails regarding my delivery. Holwarth Quinonez was my delivery person today. He called letting me know they were 30 minutes out.... very professional on the call. He and his partner arrived with gold glove service. Both were polite, professional, energetic and motivated. Delivery was smooth. I hope when I get my bed delivered it will be Holwarth doing the delivery. A+++++++ service. Continue to keep up the excellent service. read more

UPDATE: 4/1/2023 I upgrade my review of Howard's to a 4 star rating. I posted my original review on 3/2. The next day I was contacted by a VP at Howard's who apologized and said he wanted to make it right. An installation crew (which arrived in a Howard's "branded" truck) arrived at our house today (3/5) at around 10:45AM. FIXED CONS: Con (1): Howard's management apologized, said it should not have happened. Con (3): Although the advertisement doesn't say so, the customer CAN in fact request a physical Mastercard to claim the refund. We did receive the card on March 31. Con (4): Howard's management explained to me that because of expansion there are a few non branded trucks they use and I just happened to be one of the one's. Con (5): Howard's install crew agreed the level was slightly off and did need an adjustment. They leveled it ran it on extra high spin and it was agreed it can't get much better than that. They also advised me against using anti vibration pads I had bought since the washer in on a pedestal. Con (6): Howard's install crew advised me that although the manual does say these things are in the box, they really are not! Con (7): Howard's did respond and came out to our place again on 3/5. Con (8): I DID in fact receive the actual Service Contract via e-mail on 3/14! I had to ask for it, but they did sent it. It's actually fairly reasonable considering its for 5 years and it comes from a local store we can walk into and talk to someone face to face, and that store has shown me they they do actually care about customer satisfaction. So, while I am not a fan of "Extended Warranty" or "Service Contracts", this one seems OK for the price and the length of it. The reasons they don't get the 5th star are some communication issues (communication regarding leveling, providing an actual copy of the Service Contract, and a copy of the manual for the pedestal). But once I brought the leveling and Service Contract issues to their attention, they did promptly address them. I never asked for the manual for the pedestal, I doubt anybody ever does! All in all Howard's is a very good place to shop. I'm a person who is paranoid and sweats ALL of the details, most people don't. We will definitely shop at Howard's again when we need a new refrigerator and from the noises our refrigerator has been making lately, that will be fairly soon! read more

Had a great experience ordering a refrigerator and dishwasher at Howard's this past weekend. I had dove the research on models that would fit our existing space, took measurements, researched the consumer reports ratings then visited the store hoping to see the models. While I did not find my size, I did see similar which helped finalize our decision. Received great customer service. They items have a 4-6 week lead time bc not in stock so I might be back to rate the delivery & install but really liked the experience. I did not want to purchase at Best Buy or Home Depot and felt the service I got at Howard's felt personal and professional. Highly recommend! read more

I went into the store looking for a new microwave. When I inquired about the 4th of July sale going on that I thought would apply, they told me that the microwave didn't meet the dollar threshold to qualify for the promotion. However, they gave the discount to me anyways, which was cool of them! The sales rep was also very helpful answering my questions about other items too. read more

Not happy with the long delay in getting an issue with an appliance taken care of. Communication is key.

Our family has been loyal customers here for as long as we can remember. Be sure to ask for Salim! Great service that always brings us back!

I am really unhappy with Howard's. They sold us a GE fridge three years ago and it is now undergoing it's third major repair. When they delivered it, they failed to take off all the protective wrap. It does not keep food cold enough. I am done with GE and with Howard's. read more

Needed a new refrigerator, purchased one online from a major retailer and waited 2 weeks for delivery. On the day of the scheduled delivery, after we had cleared a path and emptied the old fridge, I get a phone call saying they can't deliver today. Next available delivery will be almost a MONTH away! Went online and found the same fridge at Howards for a little bit cheaper than my original store. I inquired about availability and Jorge called me back and said they could deliver on on Monday (a holiday!). This was Friday. Fridge was delivered first thing Monday morning, the crew was quick and professional removing the old one and installing the new one. I'll be going back to Howards for my next appliance purchase! read more

We got new refrigerator. new refrigerator delivered on time next day. Joseph was very honest did his best he can do. I strongly recommend Joseph and Howard's. read more

I needed a washer and wasn't sure what to get. I met with a Joey (store manager at the Torrance location) - he knew his stuff. I am a sales professional and train other sales staff on sales. Joey could easily be one of the best. He asked great questions on what I needed and did not waste my time or his. I already referred Joey to my next door neighbor. If anybody does read these post seriously ask for Joe. (You will have a great experience) read more

@Howard's Appliances; my wife and I recently received the best assistance in the search for a refrigerator and stove. The sales representative Jesus Ruiz, and staff are knowledgeable and patient explaining the details of both appliances. J.R. researched and found our ideal appliances. We're very satisfied with the high quality of customer service and superb products that Howard's carry. read more