I prefer Lowe's to Home Depot, and this one is just down the street. It's cleaner and more organized. They even have an app that tells you exactly where to find items you are looking for, by aisle and section. That is so convenient. They are also price competitive. Staff appear to be less stressed because there isn't as much foot traffic as its competitor. Restrooms are clean, too. Parking: Plenty of free parking in their own large lot. Unhindered exits. read more

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I support companies that stand for Democracy!! Lowe's has a great accessible location. Huge parking lot. The parking lot even has a monitoring system with the local police department. Progressive. The aisles are well stocked and orderly. I found what I was looking for without problems and I used the self checkout to leave. Ok, bye. read more

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Worst customer service EVER! The website doesn't work. The person at the pick up desk states they are "working on it." The guy in the appliance department was EXTREMELY RUDE AND DEMEANING!!!! I called to place my order and he had a slow drawn speaking voice. I did not appreciate his condescending tone. AVOID THIS STORE!!! I can see why this business has a two-and-a-half star rating. WORST BUSINESS FOR HOME REPAIR SUPPLIES AND APPLIANCES. I am surprised that they are still in business seeing the lack of customers in their parking lot. The ONLY thing keeping then in business are their low prices. read more

Shout out to Mazen! He is the super pleasant and efficient Lowe's associate that assisted me with getting two keys copied. Visited this Skypark/South Torrance location on a holiday afternoon. The associates standing near the entrance and checkout warmly greeted me and directed me to where Mazen was adjacent to the key copying area. Such a nice college kiddo and took care of my key copies with care, speed and efficiency. Parking is easy in their huge lot. Great experience overall. 4 stars. PS: both keys are working well! read more

I didn't think I would ever review a chain hardware store. I am not a "handy" person and usually wander aimlessly in the garden section after scrolling through too much social media. But we have a home improvement project going on and needed a door. It isn't a door we use often because it's next to the slider and the existing door is always stuck. There was damage to the bottom of the existing door, hence the sticking, so our contractor said we should purchase a door. Well, we went online and picked the wrong door. Did I mention I took woodshop in the 7th grade and barely passed and my husband missed Woodshop and metalshop all together. I just want to say, the fault was ours, we own that. We could have asked our contractor for help, but in our ignorance, didn't think shopping for a door online was difficult. This is why Lowes got 5 stars. They delivered the door, carried it to the backyard, and allowed me to inspect the first door before leaving. If only I knew what I was doing. So when we called them back and said, "We're lame and ordered the wrong door." Lowes said, "OK, it happens. We'll pick up the first door, give you full credit and drop off the correct door" FYI, since the contractor told us which door to buy, we were prepared. This all happened in 24 hours, including the original door being purchased and delivered. Our contractors weren't delayed. No harm, no foul. The delivery guys were the same guys. They were kind and professional. No eye rolls. They would have been entitled to a little annoyance, our pup barked at them from inside the house the whole time. Anyway, it isn't often I have a great experience from a box store. It is usually an acceptable experience to poor. I try not to complain because that is the new normal and those experiences meet expectations. This experience exceeded my expectations. We were braced for the worst because our lack of confidence in our knowledge. Can you imagine our surprise and relief? Thank you Lowes for listening and not judging. Thank you for graciously accepting the wrong door and delivering the correct door so quickly. Thank you for making a stressful project manageable and still on it's timeline. read more

Lowe's Home Improvement - Door #2 Contractors approved. - Hardware Stores Near Me - Torrance, California

Abysmal experience trying to get blinds installed. The staff not only has zero interest in helping with the sale, they actually express anger and annoyance with being bothered by their customers. Collosal waste of time, I will never engage Lowe's services for anything again. read more

It took me three attempts to order 3.58 gallon Star Jasmine plants before finally receiving them. Before these three tries, I was able to order the plants without issue. I needed more so I thought buying 3 wouldn't be such a hassle but it was. When I tried to order there were plenty in stock and that my delivery would be by the end of the day. When the end of the day came, it showed a delay and then cancelled a few hours after that without a reason. The next day, I still saw them in stock so I tried to order again and after a few hours it was cancelled again. I contact customer service via chat and the rep says there are none in stock and I point out there are several in stock but he claims my first two orders could not be completed because it showed out of stock in his system. I said I'm seeing they are in stock now, can I order them and he says "Sure...". I ordered them again and again, I received an email saying delayed so I for sure thought it was cancelled. I reach out to customer service via email and tell them I am highly dissatisfied with how my orders keep on getting cancelled when it's showing they are in stock. 32 hours after my same-day order was put it, I received the order plants and now the website says they no longer can be delivered and only purchased in store... I like shopping here but it seems picking up items in-person is your best bet. Ordering same day delivery might end up with your order being cancelled. read more

Lowe's Home Improvement - 3.58 gal Star Jasmine plants - Hardware Stores Near Me - Torrance, California

This five star review is for the guy Viktor, who works in the flooring department. Went above and beyond to help me today thank you!

We love this store!! I's always well stocked and organized but the thing that sets them apart from other stores like this are the employee!! Always a pleasure to shop here knowing if I can't find it someone is always there to help and will make me glad I asked!! Special shout out to John today. The grad dogs loved him!! read more

Non existent customer service st self checkout. Older lady that was suppose to man this area couldn't be found. Three stations that needed assistance. When the lady came back, rather than call for assistance, she helped an older lady that was just as confused as her. Two associates walked by. I went to customer service to request help. Perhaps they should move this person to a different position. read more

I so appreciate the help I got from Drea (store manager) and Rebecca (customer service) today. They assisted in a situation with a microwave that arrived broken. I spent 1.5 hours at the store on hold with Whirlpool trying to resolve the situation. Rebecca helped me locate the serial number and Drea was incredibly helpful when I was at the end of my rope. Both of them are amazing! I will definitely shop here again. read more

Been waiting in the return line for 10 minutes, 1 person working the register. 3 workers with "customer service" on their jackets walked right past me without acknowledging me. Maybe the attitude of these workers is "not my problem" or "they don't pay me enough for this." In the past I've had great service at Lowe's when I needed advice for products. Which is why I prefer Lowe's over Home Depot because nobody is around to help you at HD. read more

Incompetent manager, incompetent employees the whole place is a crap shoot. Can't even get employees to help you and the selection is beyond horrible save yourself time and go to Home Depot read more

I would give them a 0 if it were possible. I was ready to pay, I don't do self check out and the associate that approached me began to teach me how to work the self check out, when I explained that I didn't want to learn how to do my own check out. when he insisted I told him" I didn't work there and he needed to do the checking, at that point he accused me of being disrespectful. At that point I asked him to check me out and he stayed paused when I said are we going to do this he said no until I apologized. I simply walked out without my purchase. I will never return to that store. read more

Felt like I was Home Depot today. Customer service is really lacking. I needed help with cutting melamine as their competitor does not do this. I searched for a sales person but couldn't find one, so I asked a girl for help and she wouldn't even look at me. Said she would ask someone but it seemed that while she was watching the aisle the forklift was on, I was asking for too much. After waiting, I finally tried to search out someone else to ask. Went to the door section where the man there said they no longer do this as melamine chips. Understood. But I do come to Lowe's and pay more for the customer service which seems to be no longer. I rarely give 1 star, but this one was well deserved. Be prepared to be in your own when entering this location. read more

On August 22, 2025, I tried to file a claim online, for our GE stacked washer/dryer, and wasn't able to, so my wife and I went to Lowes located on 2800 W. 120 St., Hawthrone, CA store #1555, to request assistance. We have an extended warranty that is active, until May 2026. The guy working in appliance told us that he couldn't help us, because the washer/dryer wasn't purchase there. We didn't believe him, so we drove out to Lowes, 22255 Western Ave, Torrance, CA 90501, store #0250. We went to the appliance department and talked to a very nice Salesperson named Cirpey. Cirpey helped us with trying to contact the service department. It took about 20 minutes to get someone, but she was determined to help us. Cirpey said that she saw we were from Inglewood and wondered why we drove that far. We told her what happen at the Lowes located on 2800 W. 120 St., Hawthrone, CA store #1555, she was rather surprised by what we told her. Cirpey is a great salesperson, and an asset to your Company. Thank you, Leon Keel read more

No, my register does not have change for a $100. No, we don't have a decent selection of shade/part sun annuals or perennials. No, I can't help you - I'm leaving for a break. On our walk into the garden center, I could not help but notice the obvious bud worm problem on all the petunias. Many of the blooms were eaten away. We were next in line. The attendant left the register without a word. While we waited for someone else to help us, we were forced to watch another attendant clean the register without so much as an "I'll be right with you". We didn't even get a "thank you for waiting". Instead we were instructed hand over 1 of our mums so it could be scanned. Off day for the staff? Maybe. The weather was so beautiful today we couldn't help but laugh at the sad exchange we had just experienced. I paid with credit card because changing the $100 was impossible. Best part of the day? Leaving and heading across the street to Home Depot. Do better Lowe's. Your garden center staff needs an intervention. read more

So far my experience has been CRAPPY!! We were there on June 27, 2025 to buy a security screen door and have it installed. Lowe's contracts their measuring. On July 7 Hermosa Window measured my doorway. On July 9 someone called from Lowe's and did not leave a callback number. I have called Lowes several times. No one ever answers at the extension. Today is July 15. I am on my 5th phone call with associates and supposedly managers and once again on hold over 13 minutes for the 2nd time today. I will cancel this order and go to Home Depot or Ace Hardware. Thi business is absolutely horrible. Not one of their employees is worth a damn. read more

I am profoundly disappointed with my experience at Lowe's, a retailer that promises quality service but fails to deliver, quite literally. This local Lowe's sells appliances yet outsources delivery to a third-party company utterly unprepared for the task. This delivery service demonstrated a shocking lack of competence, unfamiliar with the area and apparently unwilling to conduct even the most basic research, such as a Maps search, to understand the terrain they would navigate. For a company whose sole purpose is delivery, this level of negligence is inexcusable. Lowe's, it seems, prioritizes profit over integrity. Once they have your money, their commitment to customer satisfaction evaporates. Promises made during the sale are hollow, replaced by indifference and inconvenience. Any issues that arise post-purchase are unceremoniously dumped in the customer's lap, to be resolved at Lowe's discretion and on their timeline. Their customer service is nonexistent, offering no solutions, no accountability, and no effort to go "above and beyond." This was my first and unequivocally my last experience with Lowe's. I hung up with someone from Lowe's customer service today at 4:02 p.m. who said he would call me back. It is now 9:00 p.m. He never called me back, nor did anyone else. I rest my case. They have my money. I do not have anything in return. Nothing, not even an expected date of delivery. I strongly advise against shopping here. Save your money for a retailer that values its customers, honors its commitments, and demonstrates basic problem-solving capabilities. I will not recommend Lowe's to family, friends, or colleagues. Steer clear and invest in a company that respects you beyond the transaction. read more

Lowe's Home Improvement - Street of delivery as seen on Maps. - Hardware Stores Near Me - Torrance, California

Went to return an outdoor Christmas decoration that literally stopped working after two weeks. I paid $130.00, and at checkout the guy said to return if any problems. Went back into the store lugging the outdoor Christmas tree and was told they aren't accepting any Christmas returns, despite selling me a piece of junk. This company doesn't stand behind their merchandise and I won't be supporting this brick and mortar anymore. Terrible business policies. If you don't stand behind the products you sell then stop selling bad products. I feel robbed of my hard earned money. Take your business to home Depot. read more

My 1 star for the garden center still stands however five stars for Jerry and the appliances! There couldn't be a nicer guy! He is so patient with all the questions we have and very knowledgeable. We asked a bunch of questions about washing machines and later went back and bought one. Yesterday we bought a refrigerator and he was beyond excellent in customer service. If you need to buy an appliance, Jerry is the go to guy! Thank you for restoring my faith in Lowe's! read more

My mom loves Lowe's and I came with her today to buy a shed for our backyard. I want everyone to know how great of an employee Scott is! He helped us get the shed, and even carried it to our car with us. After finding out it didn't fit in our trunk, he got string and tied in on the top of the car. He is friendly, helpful, and Lowes is so lucky to have him. I love Scott! read more

I came into the store because I had an ordering issue and they helped me figure it out the whole way through. Customer service was GREAT!!. Thank you again to Joanna & Jackie from Lowe's store 2268. Carlos & Shanda Hudgins read more

Needed some special order windows, worked with Joaquin, everything came out perfect, arrived ahead of schedule and at a very reasonable price. Rest of staff is very friendly and helpful as well. Large selection and reasonable prices. read more

So we showed up with every intention to buy my husband a black stone he got all his Christmas gift cards together . We were looking at the 3 they had. Enter JD who asked if we had any questions we first asked him for the 499 one but I told my husband go big or go home! So we changed our mind to the 599 one. He said let me him this gentleman and I'll be right back we said ok no worries we are hanging here . He took our cart to the back to look for one in a box not assembled ( my husbands request) most young ppl these days would be on their phone in the back and not even look for the item we requested. But not JD he found one in the box not assembled he said just came off the truck! We were so excited! Please please hire more amazing people like JD! Thank you! We love our new blackstone! read more

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I love this Lowe's. I went to this location for the first time and was in a bit of a culture shock that three different employees asked if I needed help. I'm used to being ignored by the Home Depot employees. They had a good selection of stuff. And when I asked if someone can help me with my DYI project. They found someone that was able to guide me on what I should do, and what I needed. Great experience. I will never go anywhere else anymore. read more

We needed a new oven ... Previously, I bought our appliances @ Lowe's ... so I returned to the West Torrance store on Skypark. Kimberly Yamada helped us. She was knowledgeable, patient, and had a great sense of humor ... Delivery is tomorrow [SAT] and I anticipate there will be no problems. If problems arise I will update this review read more

Went to the electrical department to get a few breakers behind the plexiglass and no one ever showed up. Pushed the button for service, Nothing! Went to the front looking for help, Nothing!! Finally went to Home Depot. read more

If you're lucky to have Ms. Destiny assist you, you'll experience her dedication to Lowes and customer satisfaction. She'll go above and beyond your expectations to ensure your shopping experience is pleasant. read more

Lowe's Home Improvement - Lowe's tribute to remember those that made the biggest sacrifice for our country. - Hardware Stores Near Me - Torrance, California

Pretty cool but weird location. This Lowe's is across the street from Costco but it's location is a bit awkward. The store front doesn't even point towards the street. And Skypark Drive is less busy so there's less driving down this street to attract customers. Easier to go to Home Depot nearby and stop by other stores around it. I like how there's dedicated reserved spots in front of the store for 'Fire Department' but easy to load stuff using that spot. Interior is huge with lots of selection. The aisles are well labeled and easy to see which aisle has what. I was looking for like pliers, hammers, etc and all were not in any aisle but at the front of the store. Took a while finding it. Great selection of products. The employee had veteran patch on his vest and glad this store hires and promotes veterans. read more

Worst customer se4vice ever ! Complete waste of time. Rude . What happened to tjis place ? Terrible morale and almost no workers present.

Patrick: Customer service extraordinaire 5 Stars for Patrick who assisted me today with my search for a bathroom vanity. I have yet to finalize my purchase, but I am confident that I will be making an informed decision thanks to Patrick, who showed me likely every possible unit on the floor (& online) with my desired specs: overflow drain, 30", budget, color, etc. He was generous with his time and advice. The 5 stars are for his kind attitude and genuine willingness to help. read more

On Tuesday, July 29th at 10:30 a.m., we had the pleasure of working with Kevin F. at Lowe's in Torrance, CA. Only four days after my mother (my dad's wife) had passed, Kevin was incredibly polite, patient, and understanding during a very difficult time for our family. He took the time to listen to our needs, helped us find a fridge that would fit in a tight space, and stayed within our budget. His kindness and professionalism made a hard day a little easier, and we are truly grateful. read more

I think that Lowe's doesn't get enough kudos for its wide selection! They have so many different items at an affordable price point, from decorations, to plants, to appliances and more. For the most part, the associates are willing to help & be attentive to your needs. The most recent time I went there we had such a sweet cashier, it left me in a good mood the rest of the day. read more

Customer service is not a priority, was told my dishwasher would be installed within a week, it's been 2 and they rescheduled today due to 3rd party contractors truck breaking down on a Saturday. Offered no compensation for having to take the day off and being forced to take another day off for them to reschedule. When asked to speak with the store manager (was at the location) the store manager tried to pass the buck back to the associate that I already spoke with. Zero accountability and/or ownership, maybe this is why their sales have dropped year over year. read more

I definitely give 5 STARS, the employee Jocelyn here was outstanding and super patient. She gave us all the options of prices, answered all our questions, checked the inventory (going all the way to the back more than 3x), explained the differences between the washers, and explained to use the best options for our budget. Also, she spoke Spanish and was able to check multiple times if they had it the washers or not. In the end, there was no inventory so she recommended us the fastest ones to ship (which were 2 days), we left pleased. Worth the investment. read more

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I ordered a new doormat online with store pickup at this Torrance location. My order was estimated to be available for pickup in 8 days. On the exact date of their estimate, I received an email that it was ready. I headed over today and parked in one of their designated stalls. Within a couple of minutes, an employee came to my car to assist. I showed her my order number and ID, and remained in my car while she called for someone to bring it out. I popped my trunk open, received my new doormat, and was on my way. The process was simple and safe. The only reason for 4 stars instead of 5 was the long wait time from placing the order to actually getting it. read more

Lowe's Home Improvement - 3 spaces available for curbside pickup - Hardware Stores Near Me - Torrance, California

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Personally, I like this Lowes. You will find plenty of parking, nice employees and a good selection of most anything you would need from a home improvement store. For whatever reason, the negative reviews have to do with on-line orders or calls into the store. If you visit the store, you will find it to be clean, well organized and the customer service is on point. Today I got spot on assistance from 'Rolly' at the register and the ladies in the gardening section, made my experience easy! I find Lowe's to be one stop shopping for my home and gardening needs. read more

No No No !!!!! Not even 1 star. Went this place 1/15 8:00 in the morning. Employees doesn't know how to take care customers. Way better go to home depot right cross street. Even there are busy all the time. Employees skills are very different. read more

Worst experience on phone. Keep you on hold forever and do not offer any help! My washer broke and trying to find out if under warranty. They only offer service if you are buying products. read more