This is just a friendly reminder, in life you get what you paid for. Don't waste your time, money and energy going to those Big Box retailers, because you will never get great customer service like Dunn-Edwards. This is my second time coming back and I had the pleasure to work with Ms. Monica. The moment I entered the store she greeted me with a beautiful and pleasant smile, mind you, I never met her before. Right away she asked what type of paint I was looking for and I had also brought in a sample of the interior paint I needed. Within a short time she got me the right paint and the overall experience was excellent. Again, I don't mind paying a little more for high quality paint and above all it's a great value because in the end this quality paint last longer. Last, the store is super clean and organized and I am happy to spend my money here because I can assure you, no way, you will get this high level of customer service elsewhere. Again thank you Monica keep up the great work and I will continue to come to this store and recommend to my friends and family. Thanks for reading read more

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I walked into Dunn-Edwards as a business owner looking to purchase paint. I left feeling dismissed, prejudged, and deeply disrespected--by the store manager. Cynthia asked whether I had an account. I said I might, but nothing came up when my phone number was checked. When I asked whether an account offered special pricing, she responded, "Yeah, but not for one time." I was standing there in my full company uniform. I run AMI Handyman Services LLC, serve the South Bay, and regularly purchase paint for my customers' projects. Yet instead of asking about my business or explaining the account options, she assumed I was a one-time customer. Even when she offered an application, she repeated that it was "not for one time." Why keep repeating that instead of giving a prospective business customer a respectful explanation of the requirements? I was asking how to establish an account. That should have been an opportunity to build a business relationship, and the way I was treated shut that opportunity down. As a dark-skinned customer, this interaction left me questioning whether my appearance influenced the treatment I received. I cannot know what motivated Cynthia's response, but I can describe its impact: I felt judged and unwelcome before anyone took the time to understand my business. Coming from a store manager, that is especially disappointing. Professionalism should begin with listening and treating people with basic respect. Dunn-Edwards, is this how you want prospective business customers welcomed? I would appreciate a response from district or corporate management addressing this interaction and explaining how business account inquiries are supposed to be handled. read more

Dunn-Edwards Paints - Hardware Stores Near Me - Torrance, California

I came in twice to first pick out colors/samples and then to purchase paint and was helped by Don both times. The first time he noticed I needed help and was so kind and knowledgeable, offering me excellent color options, one in which I ended up picking. Then upon coming in to purchase the paint, he simplified choosing the type of paint we needed and matched it according to our needs and preferences. He is incredibly knowledgeable, efficient, respectful and kind. Would recommend everyone to purchase paint here and from Don! read more

Had to wait approximately 5- 8 minutes to get assistance. Register clerk/sale associate totally ignored me I was the only customer on the store. did not greet or even stop or call for another associate just keep playing with paper as to appear busy. Bad customer service!!! I will never go to this location again. read more

Leaving a review for Don Mctyer, I have a small painting company and I come to Don Edwards on PCH to pick up all my painting supplies because I really like the customer service and how quick they get my material ready for me. Don Mctyer has been very helpful to me for the past years, I can call in for my paint and he will have it ready very fast, and on time. From:R.R. Painting read more

Unprofessional customer service. False promises of time for paint to be ready. I waited additional 2 hours. Don't waste your time here.

Came in for one match while store was completely empty took a whole hour waiting guy in the back works very slow

Just returned from the store on PCH and can't say enough nice things about my experience with Michael!! just came in to check if an existing can of paint I had was still usable. He treated me with such kindness and was so helpful. Small things go a long way with me and wanted you guys to know how much I appreciated it!! Thank You!!!! read more

Best in the west, The Torrance store on Pacific Coast Hyw gives the best service. Shaun helped me with my needs. I did not know what would be best for my project but he did. He explained what I needed and why. Also gave me choices.Shaun was patient and kind. being a senior this was important to me. The store manager was also accommodating. I definitely will go back again and ask for Shaun,I love Dunn Edwards paint, have used it for 30 years. It's easy to apply and it lasts, The finish job looks great with deep and rich color.Go to the Torrance store on Pacific Coast Hwy, you will love the experience. read more

First introduced to Dunn Edwards when we had our house remodeled in 2011. While it is expensive, the quality is better than what you would find at a big retail chain like Home Depot, etc. Best to go through a licensed painter or contractor to take advantage of their pricing. Friendly staff. They go out of their way to explain the different types of paint they carry. You don't have to present when purchasing. Call it in, pay over the phone or at will-call when you pick up. You can also order online and pick up by noon the following day. Had to redo the stucco on the back wall of our home after a repipe. In 2011, we used "Terracotta Sand Spartashield EX FLAT". Was kinda worried that the color might have faded over time with the sun shinning on it, etc. But when we painted over the newly stucco'd area (approximately 10 ft x 2 ft), we couldn't tell the new paint from the existing! Amazing how the color held up after 8 years. Can't go wrong with Dunn Edwards! read more

Dunn-Edwards Paints - Newly stucco'd area after repipe. - Hardware Stores Near Me - Torrance, California

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We routinely come here to buy paint and like supplies because we really like the high quality of DE paint products. I recently had a situation that now will keep me coming back to this store. We are currently remodeling our kitchen. We've had to wait 20 years to do so, so you can imagine how we want to get this right. Anyway, we needed more paint of two different colors, which of course "have to match" and I needed three color samples as well. I was helped by a nice young man name Andrew. He was very helpful and knowledgeable. He has worked here a good period of time, anyway, didn't have time to wait, would come back next morning to pick up paint. I got there about 8:30 am, paint and samples both ready, except the gallon cans look different from the previous ones, I asked the girl if the gentleman who helped me was there, she said he was and went to get him. Andrew came out and we talked it over. In the end we agreed I'm not a paint ordering pro & didn't understand and maybe he should have asked a few more questions. He was very polite and re-made the paint for me. I feel I was treated very fairly, and I've been back 3 times for more paint, some sample cans and I'll keep going back because I've met 3-4 of the employees now and all are polite and knowledgeable. Thank You Andrew, turns out he's management at this store PS, This is the best paint!! read more

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My contractor sent me here to Dunn Edwards Paint. I needed some more because we ran out. I came here. The service was incredible. They fast and efficient and got my contractors discount because of his account which saved me a lot of money. Cynthia was the person who helped me. She was extremely professional and helpful. read more

Not sure why this store is rated lower than the Gardena store. Went to get same paint by using formula on previous Dunn Edwards can. Employees here were nice and friendly. Got me the paint in less than 5 minutes. Also explained in detail when I had extra questions. Service here is better than the Gardena branch where the employee there have short one sentence replies and was not helpful. For some reason the quoted price for the paint was cheaper here too. Would come back here just for the service. read more

This is one of my favorite stores to grab my paint and sundries. I feel very welcomed as soon as I come in the doors. All the employees from the tinted all the way to management know me by name even when I haven't been in the area for a while. Dunn should be very appreciative to have such a caring and helpful staff working for them. Those who disagree are probably the problem. read more

Very unprofessional and like to waste contractors time! Placed an order and get to the store to find out it's not ready and " no one took my order". Verified with cashier their phone number and it's the only Torrance store. One guy in the front taking phone orders and in store orders. Big line while most of the staff is at the back chatting away. You need a new manager! read more

I took in several gallons of paint for recycling. Staff were welcoming and professional.

Came on a Saturday and there wasn't too many customers other than myself. The guys at the customer service desk seemed too busy to help me. My thought is that you should always try to assist the customers first before talking with coworkers, but not here. Unfortunately not here. Good products. Crappy customer service. Won't be back. read more

Leaving this review for Andrew - excellent customer service, great attitude, and a 5 star salesman. Absolutely would recommend anyone to reach out here and do business with him, couldn't be happier! read more

First time shopper looking for paint for my condo. I needed specific color/ texture and I was surprised on the fast, professional and how great I was treated. In and out in less than ten minutes . Employee Alondra was terrific. read more

When I walked in almost no one there and wait around a couple of minutes and girl returns from her break. She then sells me some interior paint for my exterior project. I figured she would bring me the correct can but message is always check what someone is handing you. Didn't find her very knowledgeable if at all. So I order 5 gallons bucket and she tells me it will take about 45 minutes as they are mixing up a large order. I leave and come back about 50 minutes later store basically empty and I inquire about my order. Turns out they hadn't started it yet but I noticed that others after me had received theirs. So she saunters back and gets the guy to start it. No apologies so I wait around another 10 or so minutes for that and go home with the wrong type of white paint. I don't like wasting time especially when someone else Fs up. So I drive back and exchange the paint. While I like their paint I do like decent service and a little knowledge. I find I know a lot more than the folks working at these various paint and hardware stores. I asked about paint for cabinets and she was clueless. I will pay a little more and stick with Benjamin Moore going forward. read more

I walked in with an old dried out can of Dunn Edwards paint hoping to find the same color. Right away I was put off by the employees who seemed too busy staring at their computer screens to even acknowledge a paying customer. I stood there for about a minute and no one even looks up to say hello or welcome or I'll be right with you. And it's not like they were helping other customers - they were just standing behind the counter looking at computer screens for whatever reason. The young man who finally helped me seemed nice enough. He looked up the supposed color match and I came to the side of the counter to look at the color sample displayed on his computer screen. That's when a person who I assume was the manager (big fat guy) barks at me to get away and stand in front of the counter. You're the manager and that's the first thing you say to a customer whom you previously wouldn't even look at? What did he think, I was going to rob the place? Not a good way to treat your customers. I won't be going back. read more

Staff was friendly and provided good recommendations regarding styles I was looking for. The layout here is organized and tidy. It's what you would expect from a branded paint shop. read more

The staff and the customer service was on point. You pay for what you get and here it's quality through and through. Happy customer that will return for all project. read more

Went there yesterday and had a wonderful experience. Deana helped us and spent quite a bit of time with my husband and I answering all our questions of which my husband had many. He said she was the most knowledgeable person he had ever spoken to at a paint store. We really appreciated her help and knowledge level and found her to be extremely personable! She deserves a raise!! Really old school compared to crappy level of service many people give today. read more

Theres a big black girl at the cash register always seems grumpy and everytime i ask question regarding my orders and products, she just point out without saying anything and just tells me "its not ready" without any explanation. On the other hand, theres a white girl(she mostly work in the back) and shes very fast and explains to customers when theres an issue. She needs learn how to treat customers. read more

Devon is Awesome asset to this paint store! He is professional, knowledgeable and courteous. This store has amazing customer service. Visited twice today every single employee greeted me and made every effort to assist me. Dunn-Edwards is one of my painters go to paint stores for many of his jobs. I was looking for a color from a year ago my painter didn't note his invoice. Help! Devon came to my rescue! He expertly looked up my painters account and figured out the exact paint code I needed! Thank you DE staff Rocks! read more

If Dunn-Edwards has a Paint Selection Olympics, Michelle Evelyn at the Torrance store should win GOLD! After choosing nine (!!) colors by myself to try on our bathroom remodel at a local big box hardware store and finding that none of them worked, I went to Dunn-Edwards. Michelle, who is their paint specialist, encouraged me to try what she calls "chameleon" colors, that take on a different hue depending upon the light and what they're near. So I brought home three paint samples that were way lighter than anything I'd considered, and wound up liking two of them a lot! She's an encyclopedia of paint colors, but even more importantly, she knows what works. Everyone else in the store was helpful too. I'm glad I wound up at Dunn-Edwards, and look forward to buying my paint there for our remodel! read more

The girl in the front named Mary is one of the rudest people I ever met at a Dunn Edwards. Before I had a chance to ask a question after putting my order in which she did wrong she just hung up on me. read more

I came in yesterday and received exceptional help from a man named Marcus. I was completely clueless as to which paints to buy for my project and he set me up with everything I needed. I will definitely return! read more

Terrible customer service, waited 10 minutes before anyone even offered to help me (I was the only person in the store), then they couldn't match a gallon of their own paint which I had the old can of with the exact formula. read more

Michelle Evelyn has been gone (she is now at Ganahl Lumber Torrance) from this location for a while. I found her here as a color consultant (service they provide) and it was the reason I kept going. I am glad I kept in contact and continue to consult with her at Ganahl regarding my paint choices and paint quality/materials/products. This was a huge loss for DunnEdwards. The service she provides is amazing. My mother in law consulted with another DunnEdwards color consultant (different location) and she actually drove out to see Michelle, that's how gifted and personable she is and how impressive her color choices are. I have since moved myself and drive 60 miles to work with her. I gave 3 stars as Michelle is no longer at this location and I do not want to be negative towards the staff. Michelle gets 5+ stars! read more

The Customer Service at this store is outstanding! Michelle Evelyn has won my gratitude in helping me in picking out colors that make me smile for my home! The staff never fails to acknowledge me in the store and always asks what I may need assistance with. Suzy R. read more

Staff was very helpful and patient. I'm a first timer stopping in for samples and I had alot of questions.

No service high prices if you gave s small business and are looking to save in materials this is it the place I compared and sherwin Williams have much better prices . read more

I read the bad reviews and was unsure of going to this store. But I went. The first time I went I did have to wait a bit. I didn't see the number machine until after I stood there for 10 min. But a cashier knew I had been there awhile so he helped me. Yes, they are pricy. But the paint is great. The gentleman got the paint I wanted and carried it to my car. Very polite and nice. Today I went back and they weren't busy. Thomas helped me. He was friendly and very professional. He gave me a discount which really helped. I will be back. read more

Poorly run operation. Grab a number and be ready to assert yourself or you will be lost in the shuffle. Under-staffed - and employees are rude and condescending. read more

Great place, quality paint, not much more price wise than the generic Home Depot paint....

The color advisor, Michelle Evelyn, was very helpful and knowledgeable. Great service!

Michelle was a wonderful help and is the professional color advisor at the store. She was extremely professional and knowledgeable. I highly recommend speaking with her if you are considering paint choice options. read more

Some of the staff are rude and unhelpful. The others seem embarrassed by their rude colleagues. I don't like visiting there and can't imagine what it would be like to work there. read more