The products are just what I need for home projects .Service can be improved, except for checkout…read more when looking for something I avoid approaching adolescent staff because it's awkward to interrupt them when they are on their phones. I doubt they are acquainting themselves with the store products and their location, it makes a bad impression. It's always a relief to see someone with grey hair to ask for help. Don't get me wrong , they are polite but usually baffled by my queries . This is a training issue. They need to approach customers and stay off their phones. If they can't answer then find someone who can without being asked. The old timers have a lot to teach. Please train these young people in customer service . It is training that will serve them a lifetime.

I was very pleased with the honesty of the employees at Woods Ace Hardware. I left my wallet there…read morethat had some money in it, and they put it in a safe and had it available for me the following day. Kudos to them! In addition, their staff is always very helpful. I highly recommend this store!

I spent a lot of wasted time searching for a basic piece of galvanized steel that Home Depot and…read moreLowe's didn't carry. I called in and spoke to John. He not only told me he had what I needed in stock, he asked to put me on hold to double check before driving down. I went in and was greeted by very nice gentleman named Eric. These guys are awesome! Don't underestimate your local hardware store! I appreciate you John, Thanks again for the help and going the extra mile.

I do not appreciate the fact that I bought a $20 dollar tool to set up my outdoor security door. It…read moredidn't work, We had to Home Depot and get it. Anyhow, the receipt says return in 30 days. My husband gave it to me to return, and I forgot, I went today, August 31st. And the date on the receipt is August 9th. Showed up today, just for the owner to say Sorry Honey tools are non-refundable. It's not worth it to go to the local stores. Definitely will never go back.

Anza Hardware opened in 1947. In today's world of Home Depot and Lowes, it's amazing to find a…read morelocal hardware store walking distance from home. Now... they didn't have pots for plants which I went there to buy, but they have everything else. A Mom N Pop business serving the neighbors. There are homes walking distance and the Wife in that home refuses to allow her husband to have a junk drawer. https://www.youtube.com/shorts/7Zh_bY0lX5U

I like the help and advice the workers offer. You walk in and they are there to help. In my book…read morethey're better than the big chain stores. Some of the choices might not be as great, but the service plus what they offer makes all the difference. A few days ago I needed a J Snake and they had it. When i went to use it I fixed 3 toilets in a few minutes. When you have the right tool to get something done things are much easier. Next time in town if i need something, this will be my first goto spot

I love old school hardware stores where it's not too much space to cover. I thought the staff was…read morefriendly and knowledgeable. Yeah sometimes they get testy for a variety of reasons but I will accept it because they still know more than the people at the big box stores. I recommend Triangle Hardware!

Is there a better hardware store in Hermosa?? Nope! It looks small, but somehow they have…read moreeverything! I'm a huge fan! The customer service is top notch, they know their merchandise and were to find it! Triangle Hardware- Thank goodness we don't have to drive all the way to HD!

It saddened me to see on the news how they were victims of theft twice. It's not the closest…read morehardware store but I made the effort to visit and spend some money. I went back a few times to do the same. Maybe their prices aren't the best, I didn't check, I figured even if it wasn't I'm helping out a local small business. Last time I went looking for something specific, they didn't have it. I tried striking up some friendly conversation with the guy at the counter. He was dusting and made it very obvious he had no interest in talking or being friendly or even courteous. That's ok, I lived my life fine without this store, I can continue on. I'm not going to bash the owners for this rude employee. I've been meaning to write a good review so I'll leave it as such.

I love coming to this little hardware store especially since it's walking distance from my house…read more The staff is always helpful and I can usually find what I need without having to run to the big box stores. It's also great they have Benjamin Moore paint here.

Always Knowledgeable!! I come here when I don't have a clue what I'm doing! Been coming for 45…read moreyears

Professional and knowledgeable team which can help you with any problem…read more As a general contractor I've used them 3 times last month and every time I was treated with respect !

For those keeping score at home, the sales associate never called back. No email. No nothing…read more Zero stars for zero customer service.

For the most part, it was a normal experience of purchasing lumber as the employees inside the…read morestore were very helpful. However, it was when I received the order that I began to experience problems. The blonde woman w/ glasses (aka the order picker/forklift operator) gave me lumber that appeared to have the wrong identification stamp, and when I asked for verification/clarification, she proceeded to berate/yell at me at the exit gate. I didn't want to argue, so I just left. However, the rest of the employees were wonderful!

I prefer Lowes over Home Depot. Lowes stores are cleaner and the parking lot is less chaotic. I…read morehave recently written how Lowes offers a no paper receipt option at checkout. This reduces trash and saves them money that can be passed on to the customer. However, HD sells small hickory wood logs to use in a smoker. Lowes only sells chunks. I dragged the 30 lbs. of wood to the register and went through the payment process. When I asked if there was a no receipt option, the person working there said, don't worry, it will give you one." I proceeded to throw it away in the trash can as I left. There is no need in most cases to produce a paper receipt. I have an account with HD, give me the electronic option there.

I am extremely disappointed with the level of customer service and the repeated logistical failures…read moreI experienced with this order. I placed the order approximately three weeks in advance of the requested delivery date. Two days before the scheduled delivery, I proactively contacted customer service to confirm the delivery window and make sure there would be no issues with the drop-off. Despite that, I subsequently received communication indicating that the delivery might arrive outside of the confirmed window. I immediately contacted customer service again and was assured that there should not be an issue. Shortly afterward, I received a call from the delivery driver stating that they were about to deliver the order--even though I had specifically indicated that the order could not be delivered at that time. From there, what should have been a simple logistics issue turned into approximately eight separate back-and-forth phone calls and four rescheduled delivery attempts. Each time, I was given assurances about what could be done to resolve the situation, only to have those commitments subsequently walked back or changed. Ultimately, the delivery was rescheduled to the exact day I needed the supplies on site. This created a significant disruption to my project and put my contractor's schedule at risk. The most frustrating aspect is that I did everything I reasonably could to prevent this situation. I placed the order well in advance and proactively contacted customer service before the delivery specifically to confirm that everything was in order. After all of these failures, the proposed resolution was to waive the $80 delivery fee and provide a $200 credit on an approximately $3,000 order. While I appreciate the gesture, it does not adequately address the amount of time, inconvenience, disruption, and frustration caused by the repeated failures in communication and logistics. This was not a single mistake--it was a series of preventable failures at multiple points in the process, compounded by inconsistent information from customer service and a lack of effective ownership of the problem. I should not have had to make approximately eight calls and repeatedly explain the same situation simply to get a delivery handled according to the arrangements that had already been made. By comparison, I had a significantly better experience with Lowe's, where their staff did a phenomenal job helping me locate and purchase the supplies I needed for immediate pickup. That allowed my contractor to stay on schedule and complete the work as planned. As someone who manages a business myself, I find this level of customer service unacceptable. If I or someone on my team handled a customer situation this way--particularly after the customer had proactively taken steps to prevent the problem--I would expect there to be serious accountability for the failure. This experience has completely undermined my confidence in your company. Unfortunately, based on the way this situation was handled from beginning to end, I will not be doing business with you again. The issue was not simply that the delivery went wrong; it was the repeated failure to communicate accurately, follow through on commitments, take ownership of the problem, and provide an effective solution when there were multiple opportunities to do so.

Amazing service and care for their customers! Needed to get a sedan up on stands. Happened upon a 3…read moreday sale. I thought I came up on an amazing deal on a 3-ton racing jack. When informed that I was mistaken on a sticker markdown, I switched over to a different option and kept it moving. I forgot a 90 degree chuck and while I was grabbing that, the same cashier I was working with took it on herself to discuss with her manager and informed me they would honor the confusing sales price sticker that was admittedly hard to notice and seemingly on a related product. Confused at why they were going out of their way to help me I was reassured they wanted me to leave satisfied. Well they got me. I'll be shopping here exclusively for any tool going forward. Thank you for honoring customer service and going out of your way to make sure I was taken care of.

My husband and I visited this location on Sunday, 7/5/26. Just want to give credit where credit is…read moredue. Carlos assisted us and was AWESOME! Thank you Carlos for your help and PATIENCE...you are a picture of what excellent customer service should be. Keep up the good work.

I had the greatest staff help me. His name was Marvin. Im 60 yrs old and i think he was the most…read morehelp and nicest guy i ever had help me. As i was telling my friends i was doing this review he said he just left lowes and sandy helped him and she was great. Back to Marvin, i used to hate lowes and loved home depot and marvin changed that for me. Thank you he needs a pat on the back.

Lowe's seem to have much more of a selection than Home Depot of the various items needed for home…read moreimprovement and gardening. The staff is much more equipped to handle circumstances and direct customers to where they need to find certain items. The value is great. You can find great bargains at this place. I highly recommend Lowe's over Home Depot.