I was very pleased with the honesty of the employees at Woods Ace Hardware. I left my wallet there…read morethat had some money in it, and they put it in a safe and had it available for me the following day. Kudos to them! In addition, their staff is always very helpful. I highly recommend this store!

The products are just what I need for home projects .Service can be improved, except for checkout…read more when looking for something I avoid approaching adolescent staff because it's awkward to interrupt them when they are on their phones. I doubt they are acquainting themselves with the store products and their location, it makes a bad impression. It's always a relief to see someone with grey hair to ask for help. Don't get me wrong , they are polite but usually baffled by my queries . This is a training issue. They need to approach customers and stay off their phones. If they can't answer then find someone who can without being asked. The old timers have a lot to teach. Please train these young people in customer service . It is training that will serve them a lifetime.

I love old school hardware stores where it's not too much space to cover. I thought the staff was…read morefriendly and knowledgeable. Yeah sometimes they get testy for a variety of reasons but I will accept it because they still know more than the people at the big box stores. I recommend Triangle Hardware!

Is there a better hardware store in Hermosa?? Nope! It looks small, but somehow they have…read moreeverything! I'm a huge fan! The customer service is top notch, they know their merchandise and were to find it! Triangle Hardware- Thank goodness we don't have to drive all the way to HD!

It saddened me to see on the news how they were victims of theft twice. It's not the closest…read morehardware store but I made the effort to visit and spend some money. I went back a few times to do the same. Maybe their prices aren't the best, I didn't check, I figured even if it wasn't I'm helping out a local small business. Last time I went looking for something specific, they didn't have it. I tried striking up some friendly conversation with the guy at the counter. He was dusting and made it very obvious he had no interest in talking or being friendly or even courteous. That's ok, I lived my life fine without this store, I can continue on. I'm not going to bash the owners for this rude employee. I've been meaning to write a good review so I'll leave it as such.

I love coming to this little hardware store especially since it's walking distance from my house…read more The staff is always helpful and I can usually find what I need without having to run to the big box stores. It's also great they have Benjamin Moore paint here.

I've lived in Pedro for 8 years, I patronize Ace on Western 6-10 times a year mostly for small…read moreitems like keys, spray paint, lightbulbs, bug spray and glue. Home Depot is too far, too many lights and at times, lots of traffic. It is a bit more pricey, but not so much that I'd drive through town to pay less. Customer service is overall great, I've come in a few times where it's been younger people working. Typical stand around young adults, busy work must be taught, in their defense store was and is always immaculate so standing around is appropriate. (If you are under 25 and at work you just stand there have a cloth or duster in your hand and move it around. Always things to clean) But I've never encountered rudeness, if I ever did it would spur me to drive across town to Home Depot or the True Value on Pacific (super scary area)! Ace is the place with the helpful hardware guy? Dude? I can't remember the commercial If I were to give a letter grade a solid B+

Very slow service and largely unresponsive staff. I came in to get some paint, and the employee…read moreresponsible seemed completely uninterested. I approached another staff member, and waited for him to remove his earphones, only to be directed back to the first employee. In my opinion, the customer service was terrible, and the staff's attitude was even worse.

I prefer Lowes over Home Depot. Lowes stores are cleaner and the parking lot is less chaotic. I…read morehave recently written how Lowes offers a no paper receipt option at checkout. This reduces trash and saves them money that can be passed on to the customer. However, HD sells small hickory wood logs to use in a smoker. Lowes only sells chunks. I dragged the 30 lbs. of wood to the register and went through the payment process. When I asked if there was a no receipt option, the person working there said, don't worry, it will give you one." I proceeded to throw it away in the trash can as I left. There is no need in most cases to produce a paper receipt. I have an account with HD, give me the electronic option there.

I am extremely disappointed with the level of customer service and the repeated logistical failures…read moreI experienced with this order. I placed the order approximately three weeks in advance of the requested delivery date. Two days before the scheduled delivery, I proactively contacted customer service to confirm the delivery window and make sure there would be no issues with the drop-off. Despite that, I subsequently received communication indicating that the delivery might arrive outside of the confirmed window. I immediately contacted customer service again and was assured that there should not be an issue. Shortly afterward, I received a call from the delivery driver stating that they were about to deliver the order--even though I had specifically indicated that the order could not be delivered at that time. From there, what should have been a simple logistics issue turned into approximately eight separate back-and-forth phone calls and four rescheduled delivery attempts. Each time, I was given assurances about what could be done to resolve the situation, only to have those commitments subsequently walked back or changed. Ultimately, the delivery was rescheduled to the exact day I needed the supplies on site. This created a significant disruption to my project and put my contractor's schedule at risk. The most frustrating aspect is that I did everything I reasonably could to prevent this situation. I placed the order well in advance and proactively contacted customer service before the delivery specifically to confirm that everything was in order. After all of these failures, the proposed resolution was to waive the $80 delivery fee and provide a $200 credit on an approximately $3,000 order. While I appreciate the gesture, it does not adequately address the amount of time, inconvenience, disruption, and frustration caused by the repeated failures in communication and logistics. This was not a single mistake--it was a series of preventable failures at multiple points in the process, compounded by inconsistent information from customer service and a lack of effective ownership of the problem. I should not have had to make approximately eight calls and repeatedly explain the same situation simply to get a delivery handled according to the arrangements that had already been made. By comparison, I had a significantly better experience with Lowe's, where their staff did a phenomenal job helping me locate and purchase the supplies I needed for immediate pickup. That allowed my contractor to stay on schedule and complete the work as planned. As someone who manages a business myself, I find this level of customer service unacceptable. If I or someone on my team handled a customer situation this way--particularly after the customer had proactively taken steps to prevent the problem--I would expect there to be serious accountability for the failure. This experience has completely undermined my confidence in your company. Unfortunately, based on the way this situation was handled from beginning to end, I will not be doing business with you again. The issue was not simply that the delivery went wrong; it was the repeated failure to communicate accurately, follow through on commitments, take ownership of the problem, and provide an effective solution when there were multiple opportunities to do so.

As someone who has been watching woodworking videos online for a long time and just starting to get…read moreinto the hobby it was a great experience. The people are friendly and helpful, and it helped me feel less intimidated to ask about things. Some stuff to know for beginners like me. First if you're getting wood bring a measuring tape, they have some there too if you need. There is a finished lumber section in the back, lots of S4S lumber of different varieties that you can choose from. Theres a desk in that corner where you tell the people what you want and how to cut it. They give a couple free cuts with each purchase. For the long pieces that are standing up, you can ask for them to cut a piece and put the rest back, but only if the piece you put back is 8ft or longer. The 'B' means they charge by board foot. Its really easy to calculate, they have signs with the calculation, 'L' means they charge by the foot. For sheet goods like plywood, you park your car at a number in the back past the gate. Then you ask someone at one of the counters for what you want. You are also free to walk into the big warehouse outside the building in the back to look around at the sheet goods. You buy the plywood at one of the counters and tell them how you want it cut up. They'll give you a paper after you pay that you take to the booth in the back. You tell them what number you are parked at, then someone will go get the wood, cut it up, and deliver it to your car. Overall I'm really happy with the experience and am looking forward for a chance to go again. I managed to fit two 8.5ft long boards into my suv along with other various goods. It barely fit but now I'm excited to have lots of wood to work with.

I shop here occasionally as I am just a guy that does my own home projects…read more I am getting ready to build a new front porch on my house and went in to look at the composite deck options and get samples to bring home to the wife. The section where they have the decking displays was in complete disarray. There were boxes everywhere. No organization at all. I had a difficult time finding the samples and nobody at all paid any attention to me. I finally got the attention of someone to assist, but he seemed to be in a rush and I don't think I got all the samples I wanted. I then asked this person about a miter saw I was interested in and he seemed oblivious to what I was asking him. All I wanted to know was if they had a new one in the box available. All I saw was the floor display. He then just told me to ask someone at the desk. If I wanted service like this, I would just go to Home Depot!

I just got back from this business...I bought a wall mount for a monitor and stripped all the…read morescrews and needed help installing it on dry wall...I walked down to here since it's the only local hardware store we have. a little embarrassed having to admit I was having trouble with such a simple task...I was welcomed by the owner who gave me such welcoming and non judge-mental energy, he walked with me to the isles and listened and gave me the best affordable option...when we got to the register it was literally only $2 which I bring up because the gentleman truly treated me as if I was going to make a huge purchase...these types of businesses are going instinct and we need to protect and support them...I got home and installed it with such an ease compare to the trouble I had the night before simply from getting some re assurance from a pro ! ... honestly it was family vibes and that's priceless!!! By the way yes it's cash only with purchases under $5 or $10 but if you're complaining about that I can tell you don't support mom and pop shops because that's literally the standard!

The Owner is very rude and unprofessional. His description is an old building Indian guy (DOT) . He…read morealways has an attitude and today was the last draw! I simply went in the store today and grabbed what I needed. The items was less than $10 so he says cash only. So , I said Ok, I will get it from my car. When I said that he then gets a stinky attitude with smart comments under his breath and says (you're wasting my time)!!!!! I then gave him a piece of my mind after that unprofessional comment telling him about himself and I left. He will never get my business again and nor does he deserves yours!

I spent a lot of wasted time searching for a basic piece of galvanized steel that Home Depot and…read moreLowe's didn't carry. I called in and spoke to John. He not only told me he had what I needed in stock, he asked to put me on hold to double check before driving down. I went in and was greeted by very nice gentleman named Eric. These guys are awesome! Don't underestimate your local hardware store! I appreciate you John, Thanks again for the help and going the extra mile.

I do not appreciate the fact that I bought a $20 dollar tool to set up my outdoor security door. It…read moredidn't work, We had to Home Depot and get it. Anyhow, the receipt says return in 30 days. My husband gave it to me to return, and I forgot, I went today, August 31st. And the date on the receipt is August 9th. Showed up today, just for the owner to say Sorry Honey tools are non-refundable. It's not worth it to go to the local stores. Definitely will never go back.

Axel was fantastic! He went the extra mile for me in answering questions and lumber assistance…read more Great job and hope he gets recognition for being a rockstar

Braxton did a great job helping us with the fridge. Everyone goes out of their way to help us…read more Your store has an excellent team and should be very proud. Customer service is rare these days but I am glad you still have great service.