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    Kitchen Bath Collection

    2.6 (43 reviews)
    Closed 8:00 am - 5:00 pm

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    Bottom shelf crack near front leg. Waiting for install.

    Bottom shelf cracked while waiting to be installed. Not all solid wood. Parts of frame are particle board. Any solid wood is very lightweight. I feel like we payed too much for the lack of quality of this vanity, unfortunately.

    peeling paint after 3 months

    Horrible company that won't honor it's warranty. I purchased a new vanity for $1600.. Within 3 months the paint started peeling off. When I complained to the manufacturer they sent me a jar of paint and told me to sand and paint it myself. I have spent hours sending them photos and e mails but they claim I didn't care for the vanity in the proper manner. Outrageous!!! I have filed a claim with the BBB and we are going round and round. I sent kitchen bath collection a demand letter and will be suing them through small claims court. My advice is do not buy anything from this company. They won't stand behind their product and will find anyway possible to avoid honoring a warranty. They will find a loophole.

    Delivered to me in this condition. With no damage to the box. Kitchen Bath Collection refuses to help in any way.

    HORRIBLE CUSTOMER SERVICE DEFECTIVE PRODUCT BUYER BEWARE As so many other people on this site, I received a damaged product. Of course KBC claims it was the carrier and because of the time limit (received the item early December but project was delayed and contractor only opened the box this past Thursday) they can no longer file a claim with the carrier. Thought I had a reasonable expectation to receive a new undamaged item. Their attitude is, if you've had the item longer than 30 days YOU'VE done the damage. She offered no resolution whatsoever, but said I could order another sink for $150 and pay someone to reinstall it under this cabinet and then sell it on the internet. This was after spending $1,000 on this item. REALLY?? I went over the box and the packing material with a fine tooth comb and could find no indication of damage. If this happened in transit there was no sign. I strongly suspect the item left the warehouse that way.

    10/19/19
    Caroline P.

    My husband and I were referred to this place by a guy who did our flooring estimate. He heard we were looking for a new bathroom vanity and pointed us this direction. He told us about the online availability but the true deals were in the showroom. If you are a perfectionist and cannot have anything wrong with your vanity, the showroom is not for you. However, if you're like me and want to get a beautiful vanity for a fraction of the price, this place is it. We honestly came here without any high hopes due to the yelp reviews but found ourselves to be pleasantly surprised. Rachel was the gal that introduced herself and gave us the low down of what to expect with showroom products. They are all damaged and the concern spots are located on the sticky in the corner. It will include the retail price and the price they are now selling it for. All sales final. Items are all CASH PRICE PLUS TAX. They will help load it in your vehicle. No deliveries. We brought our two girls and roamed around the store. We found two vanities we liked but eventually decided on one. My husband measured the product and then our trunk. Rachel popped out to inform us they were 30mins till closing at 3pm on Saturday (she stressed they promptly close). We rushed down the street to a chase bank to get cash, came back, made the transaction and the guys were wrapping the vanity to go. It was a tight, tight squeeze but we made it. I greatly appreciate the guys who bubble/shrink wrapper put vanity and then hand carried it out to our trunk. This all happened within that 30min time frame. We got a very nice vanity for our bathroom for $150 bucks. Joint cracking and some chips on the vanity top but nothing that bothered us. It retailed for above $1000. What a steal! Couldn't believe it. As long as you know how the system goes, and inspect carefully. I would highly recommend this place for a great bargain. Thanks again KBC! PS. They gave us a sink faucet set for free. It wasn't great looking but what the heck, it was free.

    This is the WORST company I've ever dealt with. Absolutely horrendous customer service and quite frankly horrible value. Their website says quality products, but that is FAR from the truth. I purchased a vanity through a secondary site, for an addition to our home. The project has taken longer than expected so we left it in the box to prevent it from being damaged. When we opened it, the vanity frame is completely broken. Unusable, seriously! They had the audacity to offer me paint, PAINT y'all, that is not going to fix that the frame is completely broken. I understand that they have a reporting period (which I completely missed.) However, I provided them with photo proof that this product remained IN the box even outside of their reporting period. They pushed it back to the other company. In NO way shape or form should you purchase from this company. They don't care if you get a quality product or TRASH. All they care about is collecting their money.

    Buyer Beware! First I have to say the vanity is beautiful and well made. The problem is it arrived damaged and the company is essentially saying it isn't their problem. So I am stuck with damaged merchandise. The damage is not major but it is very noticeable and front and center on the vanity. Doing a bathroom remodel is not cheap, and if you are like me you work hard and save your money in order to be able to do it. You can't help but want to at least to start out with a nice, new, perfect bathroom after investing so much. After I placed my order they sent me a detailed list of what to do when the package arrived. It was very thoughtful and organized and gave me a false sense of security that should it arrive damaged they were prepared to deal with it. I followed their instructions exactly (see photos attached). The company's response to the damage is we'll send you some wood putty and paint and either you can hire someone to fix it or do it yourself, but trust us, it will look like new; and we will give you $50 for your trouble. I literally thought the $50 was a typo. I wrote back and told them that $50 does not make up for the damage so they upped it to $100 and would go no further unless I get an estimate from someone. If the estimate is more than $100 then maybe they will refund it. They are very nice and tell you this like it is the most reasonable and fair thing in the world but here is what they are really telling you... The best we might do is reimburse you for having it fixed (although it will never look like new because seriously how can wood putty recreate the edges on a newly cut piece of wood?). But you need to spend your time to find someone to fix it (because obviously if you even want to get close to it looking as good as new you will need to find a very skilled craftsman), and you will need to take off work to meet with them to look at it to be able to give us an estimate. You then need to follow up and get that estimate from them and send it to us and we may or may not agree to the cost. If we do, you then need to take off work again to let them in to your house and unless they are someone you know and trust, you need to take off even more time and stay with them until they finish. So ultimately, sure you might get a repaired vanity close to looking new, but you will not even break even-- it's going to cost you more than the original price of the vanity and your vanity will never be brand new. I had high hopes for this company and besides their product looking so nice, they market themselves as a family owned business. I wanted to support the little guy instead of the big box store. I already had another vanity selected from them for the day when I save up enough to redo the second bath in my house. Also I work in the interior design profession and was hoping to have a wonderful new source to direct my clients to. Obviously I will never purchase from them again. All I can do is move on, and live and learn from the experience. If you are thinking of buying from this company, I'm hoping by sharing my experience you will have a more complete picture of what you are agreeing to (I could find nothing on their website about their policy should you receive damaged merchandise-- maybe it is there somewhere but you will need to really hunt for it). If you get an undamaged piece you will be very happy--like I said they are beautiful. But if, like me, you receive damaged goods-- you're on your own and stuck with it. Buyer beware!

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    The vanity arrived in perfect shape. The packing job was one of the best I've ever seen, especially for a large, bulky item.

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    Review Highlights - Kitchen Bath Collection

    We then got the second one and it was the right color and in good condition but it was the wrong size!

    Mentioned in 3 reviews

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