November 2012 My husband & I fell in love with a photo of a plantation style bathroom vanity pictured in House Beautiful magazine. We searched the internet & found a vanity that looked very similar from BathVanityExperts. We emailed them some questions and within 15 minutes received a phone call from Bryan Dailey with all the information & more that I had requested. We decided to purchase 2 of their plantation style vanities called their Westwood Vanity & we'd like to share our experience working with them. We ordered a custom made 60" vanity & a 29" vanity for our two guest bathrooms. During the process of having them made Bryan stayed in constant contact with us through email, informing us about the progress. I made a last minute change to the 60" vanity & he accommodated us without hesitation! We were a bit concerned because we had to receive the vanities by Thanksgiving as we had removed everything from both bathrooms including sinks, vanities, faucets, mirrors, etc. & had lots of family coming. To add to the stress, we were asking BathVanityExperts to ship both vanities across the country from their location in California to our home in Florida! The bathroom vanities arrived the week before Thanksgiving & each fit perfectly in place! The white paint we had selected for each vanity was a striking clean, bright white. The sinks were large & made by Kohler. The holes for the faucets we had requested were drilled perfectly & matched the measurements we had given Bryan. The drawers were the self closing drawers & were included at no extra charge. And the thickness of the granite was very impressive. Both vanities arrived by shipper & they were kind enough to place them in our garage. We requested that they open the boxes prior to leaving. Due to the shipping carton & care in packaging, we found the 60" vanity in perfect condition. The 29" vanity was not packaged the same way & had a broken backsplash. We notified Bryan Dailey ASAP. He sent out another backsplash in a specially made very heavy solid wood carton that arrived by FedEx in perfect condition! (My husband was very impressed). We have included photos of each vanity in place in the bathrooms. We LOVE the way they look & so did our entire family. The price for what we received could not have been beaten!! These were CUSTOM vanities made in THIS country for a fraction of what other local custom cabinet companies wanted to charge. Although we had a small problem, it was handled very professionally. We would not hesitate to purchase again from BathVanityExperts. We are delighted with the way our guest bathrooms turned out! Mr. & Mrs. G. White, Orlando, Florida read more

ordering a custom design a bathroom via a chain big box takes months... i took a risk and found a well reviewed (quantatatively and qualitatively, not three vague strangers) and a vendor with quality products. BathVanityExperts (BVE) had a warranty as sure as the chains did, were able to customize (mix tops with bottom style) and expedited the otherwise long process. delivery of a marble top was not without risk. but i was personally assured by Bryan of the process if received damaged. one does have to follow the procedure, respond quickly, and document with pictures, IF receieved broken, and not mis handled in moving or storing. Further, choosing BVE was also a risk by this designer, semi-pro remodeler and daughter in CO, as destined for the bathroom for my skeptical, frugal, elderly mother in CA. upon delivery, its top had cracked right at the thinnest section near the sink and outer pkgd crushed. i was relieved when bryan reaffirmed his promise, as i dealt with a panicked mother who didnt believe my reassurance are going to be ok and this is the very situation we chose to entrust our money to BVE. The top was backordered, so it took about a month but was delivered (just the top) without a flaw and we had everything needed. Covid precautions delayed our installation further but ultimately we contracted a talented cabinet builder and neighbor to install it. We purchased the base of the Malibu with the galala beige top, which had the perfect dimensions for a nook. we chose to add a backsplash surround with just a few custom mosaic tile sheets found online at Tilebar which sends small samples, we used the one length of wood included for backsplash to trim the sides and swapped the standard black with our own nickel fixtures to blend with existing room features and lighting. The beautiful vanity works great, has the features of any custom cabinet order, and with some minor modifications ties the room together and finished moms bathroom, who been torn up for years. may you find the perfect solution to your bathroom, this experience was positive and bryans relationship with his vendor, particularly james martin vanities, is legit, as they were responsive to his request and followed up directly upon our reorder. bryans personal response to issues is also exceptional and from one who has served as a flooring decor specialust at one of those boxes, i was glad i took the chance on this vendor. it offered the best semi custom option for our needs and has a distinct quality of a full custom build. thanks bath vanity experts. carla j max read more

If I could add an extra star, I would. The service I received, especially from Bryan, regardless of the hour was outright remarkable. I originally found the vanity initially on Wayfair under a different manufacturer and for a much higher price.When I found the exact replica on Bath Vanity Experts.com, I scoured the reviews because I've been burned a time or two buying on the internet. I decided to pull the trigger and in the process of entering my card info, ran into a challenge requiring a live chat. the live chat turned into a phone call from Bryan and when I mentioned I was hesitant about the color of the wood, he sent me actual photos of the vanity in peoples homes which confirmed for me it was the vanity for me. Because of the open view bottom, when Bryan learned l was adding it to replace a jacuzzi tub, he suggested I might want to choose a vanity with a closed bottom to hide plumbing, or at least have my plumber or contractor bid the cost to hide the pipes before committing to purchasing my choice. I was amazed at the lack of pressure to purchase. The following week my plumber had a few questions, and Bryan was available to talk him through the specs. My vanity arrived yesterday, and again Bryan was on the phone with me as it was delivered off the truck, advising me to document damage to the packing materials as it came off the truck to document a claim if needed. Phenomenal! I would highly recommend this company, and am so happy it came up on my browser. By the way, the vanity cost $560 less than the site I originally found it offers, and over a thousand dollars less than a local builders warehouse. I'm thrilled with my purchase! Thank you! read more

I am so surprised by the reviews giving 1 star. I had an amazing experience with Bath Vanity Experts. I know that they are human just like me and that not every detail is going to be perfect, so going into our relationship with that frame of mind started us out on the right foot. The team of Michael, Michelle, and Bryan helped me to get exactly what I wanted in my bath vanity and it far surpassed the photo that the website showed. I ordered the Tuscan Bath Vanity and it turned out stunning! At the beginning, Michael worked very hard to come to an agreement on a price to custom build my vanity so that it was comparable to the price that the prefabricated vanity was being sold for that I wanted to order. The prefabricated manufacturer was no longer offering the Tuscan vanity and I really wanted that style. I know that I was given a very fair price to custom build it to look just like the prefabricated vanity and that the worksmanship on the custom vanity was much more beautiful. The wood was solid, the granite top was cut just like the prefabricated vanity top, but even thicker, the undermount sinks were bigger, the iron was custom made, the wood was hand carved, and it turned out to be a centerpiece in my bathroom that makes others say "Wow!". I absolutely love it. Bryan worked very hard to cover all the details on the building end and Michelle worked hard to cover any questions I had along the way. Overall, the Bath Vanity Experts Team did a terrific job. They worked swiftly to take care of any of my concerns and in the end earned a 5 star rating with me and my husband. I would definitely recommend Bath Vanity Experts and order from them again. read more

I purchased a vanity and medicine cabinet combo from Bath Vanity Experts in June of 2012. Everything arrived packed well and the installation was fairly painless (with some amount of construction and plumbing knowledge...) Everything worked as advertised until May of this year (2014) when the mirror frame on one of the medicine cabinets started to crack (aluminum). I contacted BVE (Bryan was my main contact) and asked if there was anything they could do. He quickly got back to me and informed me that a design flaw was causing some of them to crack, and that the supplier, Virtu USA, would have new re-designed cabinets in stock soon, and once they did, they would get one out to me. I was nervous when I first heard this, and wondered if I was getting the run-around from an impersonal internet wholesaler, but that was definitely not the case. Bryan kept me informed of the status, and was always quick to e-mail back when I asked for an update. Eventually a cabinet pair arrived, but unfortunately a mirror in one was smashed (no fault of BVE, Virtu USA improperly packed the cabinets as if they would be on a large crate with the vanity, which they were not). Bryan quickly contacted Virtu and within days a new cabinet had arrived, this one properly double-packed. The new cabinets are almost a complete redesign, and the hinge/frame situation is definitely better. The bottom line is: these guys will do what it takes to be sure the customer is happy. They went the extra mile for me, outside of any sort of warranty, to stand behind their products. They also seem to have a great relationship with one of their suppliers (Virtu). Thank you for all the help. read more

I was surprised to see the 2 negative reviews regarding this company. I recently purchased 2 custom vanities in June and cannot adequately express what a great experience this was. I dealt primarily with Bryan over the phone. I needed an 84 inch plantation style vanity but could not find the style in that size anywhere on the net. During my search I chanced upon the bath vanity experts site and clicked on the custom link on the main page. I eventually spoke to Bryan on the phone. I expected custom vanities to be prohibitively expensive but this wasn't the case. This vanity was not only reasonably priced but beautifully made. These were not Chinese imports but custom hardwood vanities that were made to order here in the U.S. and were competitively priced with the Pottery barn imports. The hardware was excellent. Self closing drawers, polished nickel hinges. Bryan even sent me photos of potential marble slabs for the counter top. I also ordered a custom 42 inch vanity and, again, the workmanship was excellent. I needed the stain on this vanity to match a mirror I purchased at Lowes. Although I live in southern California, I am about an 1 1/2 hour drive away from the company. Bryan had a driver meet me to pick up the mirror so they could match the color. They delivered the first vanity and put it in my garage because my remodel upstairs was not ready for the vanity. A couple weeks later the second vanity was delivered. This time they took them both upstairs. The 84 inch was incredibly heavy. Their custom vanities are excellent and I have truthfully never had service like this before. I recommend this company without reservation. read more

My wife and I had a wonderful experience overall with BVE. Not only were they very helpful in our decision to purchase the James Martin vanity, they were there from the beginning to the end. Bryan was upfront and honest about the vanity we were looking for. He informed us about how the vanity is being built in a different country and how the color isn't exactly what the pictures look like. He sent multiple pictures of the vanity and got us a sample of the wood. He was correct, the color was not what we expected but we still loved it anyways. Next, he didn't just match the lower price we found on another site, he beat it. Finally, he helped us decide on a vanity top, noting tops from stores like Home Depot won't fit this custom size vanity and he was honest about the vanity choices. We made the purchase and got confirmation right away. I mentioned they were there until the end. When the vanity finally arrived, it was completely beat up during the shipping. I was so nervous as to what to do. I contacted BVE while the delivery driver was still here and they talked me through the whole process. What to write on the delivery slip, taking pictures and ultimately refusing the delivery. They contacted JM and made the arrangements for a new order. Though it took longer then I would have liked for the new order to arrive, it wasn't BVEs fault (It was JM and the delivery company). The order finally arrived and thankfully it was all good. BVE reached out to me one more time to ask how the delivery went (I forgot to tell them right away). I highly recommend BVE and thank them for everything. read more

There are many reviews out there for this BathVanityExperts, and to be honest, just as you that you are reading them I was puzzled by the many opinions out there. Some convinced me to look elsewhere, some convinced me that this company is great. After pondering for a little bit, I decided to ignore those bad reviews and go with my gut and I am SO glad that we picked this company to purchase our James Martin vanity. From day 1 after the order was placed I was fully informed of the process, the timeline, and the procedure that should be followed when receiving the vanity. When the vanity arrived, I looked at the boxes, and they all have dings and bumps due to transportation. Luckily, the 72 inch James Martin vanity was really well packaged. Per BVE's guidance, I took pictures (as requested) but I also had Bryan on the phone guiding me through what to look for and what things we had to check inside and outside. Their job was done at that point, but, there's still more to it that speaks volumes about this company. After our contractor finished the bathroom remodeling, we moved the cabinet to a room with more light and we realized some of the faces had hairline cracks before even being installed. I reached out to Bryan and his team, and after taking some pictures they requested all new faces to be shipped by James Martin (which they arrived in 3 days) to resolve the problem. I realize that not everyone's experience might be the same, but this is a legit family business, they care for their customers and I will be using them again for the next bathroom. read more

Just finished a bathroom remodel, had difficulty with a couple of local vanity stores, delivery issues, etc. tried Bath Vanity experts, I needed a vanity for a vessel sink, not as easy to find as you may think. They had a great variety and color options. As well as a large variety of vanity counter tops to choose from. However, that not the real reason I'm giving them 5 stars. There customer service is well beyond 5 stars. Bryan my initial contact person was by far exceedingly helpful and informative, even to the point of answering many questions for me well after his normal working hours. As the holes in the marble counter top are pre-drilled it limited the size and shape of sink. He took a lot of time determining the correct size and shape for my vanity. The shipping of the vanity was done in a way that was extremely secure, on a pallet. And shipping is free. The only negative, a minor one, is the shipping company will only deliver to curbside. So have an extra person or two to assist in getting it into your home. Julie who helped me with the shipping information and getting the correct side splash marble color was outstanding, called me to inform me of shipping and shippers information to track. The quality of the vanity in person is exceptional, very well made, appearance is outstanding. I would certainly use them for any future projects. read more

I was finally building my dream bathroom and after weeks of research I ordered the gorgeous new 60" Westwood double vanity from Bath Vanity Experts.com. I chose the Westwood line of vanities because I wanted a USA made product that was high quality, stylish and customizable. The Westwood vanity more that exceeded these expectations. From the moment I first contacted Bath Vanity Experts to inquire about this vanity I received exceptional service. Bryan contacted me back directly and was informative, helpful and very professional. I immediately felt comfortable working with him and trusted his advice all the way through the design and purchasing process. He stayed in touch with me regularly as my vanity was being made, shipped it to me when he promised he would, and because it had been packed so securely it arrived in perfect condition. My construction workers and plumbers have both said that the Westwood Vanity is solidly constructed and thoughtfully designed. They also mentioned how easy it was to install. All in all I'm delighted to have located this company and their wonderful line of products. I will work with Bath Vanity Experts.com again without any hesitation when I begin another construction project. They offer great products and provided reliable, excellent service. Nancy, San Francisco California read more

I recently ordered my bathroom vanity from bathvanityexperts.com. The shipping time was approximately 3-4 weeks, which surprised me that it was going to take so long, just thought you should know. With that said, the vanity, with matching mirror, counter top with sink and faucet included were all exactly what I expected and more. The white glove delivery was just as they said, they haul it in, we unpack it together and inspect each piece, sign for the delivery and off they go with all of the packing material (garbage). There is no way I could have found a vanity set cheaper and of very good quality as I did from them! I ordered the Betty 40", set. The only suggestion I would make is there were no dimensions on the mirror, width or height and I wanted to be able to order my lighting and was not sure what size. Also there was no close-up on the faucet that was included and I was not sure if I was going to like it....it was great, looks like a very high quality modern spout chrome faucet that will match the contemporary decor perfectly. So, giving more info. about the product would have been helpful, as shopping online for such a big purchase is scary. I would absolutely order from them again and I cannot wait to have everything installed and functional! Thank you bathvanityexperts.com!! read more

Full disclosure: when I reached out to BathVanityExperts (BVE) I was already set to purchase through another vendor. I just needed a late-night answer to a quick question about the drawers. During our conversation, I was floored by BVE's in-depth knowledge of these vanities and their commitment to making sure I knew what I was buying. Purchasing a high ticket item is hard over the internet and I'm the annoying guy that needs to know everything. Bryan at BVE was totally open and informative on the phone and followed up with pictures of the vanity and the inner workings you won't see on a product listing. In short, I was converted to a BathVanityExpert Super-Fan. And their commitment didn't end with the purchase. My house is all vintage furniture with this the only piece made within the last 50 years - so I had no idea how to take off these new fangled, fancy self-closing doors and drawers when placing the vanity. Bryan walked me through it via chat and sent pictures of what I had to do. That was serious follow-through with dedication and education. I am thankful I purchased through BVE, they are simply great all-round. They are experts in the vanity field and their name rings true. I love the look, quality, price, and function of my new vanity. Thanks so much for all your help Bryan! read more

We are thrilled with the new bathroom vanity/sink that we bought through Bath Vanity Experts. More importantly, as it relates to this review, is the service that we received around this order. There were multiple delays with our delivery that were outside of BVE's control. Issues related to supply chain. However, BVE kept us updated at every step so that we could plan our renovation and scheduling with contractors accordingly. Then, when the sink was delivered the first time, it was poorly packaged by the product manufacturer. The sink arrived in pieces. Julie and Bryan from BVE were on the phone with the manufacturer within minutes of learning about the issue. They secured a new sink and had tracking info to me within 24 hrs. After receiving the new sink and installing the product, I learned that one of the drawer slides was defective. Again, Julie responded with support to have new slides shipped to me to resolve the issue. Simply put, issues like the damaged sink or the slide happen. The company through which I ordered the product has a responsibility to respond quickly and efficiently to resolve the problem. That is exactly what the team at Bath Vanity Experts did. I would strongly recommend doing business with this company! Thanks, Julie and Bryan, for everything! read more

After hours of searching I found Bath Vanity Experts to be a great one stop shop for my needs. I identified four vanities on their very easy to use site that looked to meet my needs. The info including pictures on the site was excellent. I called on a Saturday afternoon to get more info. Somewhat to my surprise, i got a live answer to my call by Bryan Daily. We talked through my needs and tentative selections. He was very knowledgeable and responsive. We arrived at selections and a very competitive price. Brian said he would write up the order and get it to me later. I received the order Saturday evening and had a few questions. I texted Bryan on Sunday morning. He texted back promptly that he was playing in a charity golf event and would call when finished. He called later, answered my questions and we firmed up the placement of the order. Where can you get service like that on a Sunday? The order was placed Delivery dates were set. Bryan followed up initially with tracking info and several times asking if i had any questions. All of the vanities were delivered as promised. Bryan follow up again to be sure they were in satisfactory condition which they were. All in all, my experience with Bath Vanity Experts warrants a 5+ star rating. Marty read more

I understand that Bath Vanity Experts works with several manufacturers, so they don't control the quality of the product; however, they are incredibly knowledgeable regarding the relative quality between manufacturers, and general shipping timeframes depending upon what you buy. I worked with Bryan, and it is an understatement to say that I was surprised by how attentive and responsive he was during the ordering process. Once my order was complete, he remained involved to make sure that the vanity was delivered in a timely manner (we had a tight schedule). He was able to tell me precisely where certain distributors were located, how long delivery might take, and what third party carriers would be involved. The vanity appears to have arrived in great condition, and we're very happy with it. I recommend Bath Vanity Experts without equivocation. We didn't know quite what we were looking for, but the website provided hundreds of options. Once we ordered the vanity, Bath Vanity Experts remained involved in the process. Damage to freight might happen, or you might not be happy with the product. But that's not their fault. I was happy that they remained involved, and I would use them again in a heartbeat. read more

We looked all over for good prices on a new vanity for our bathroom remodel, and kept coming back to Bath Vanity Experts for the selection in pricing. We put our order in amidst one of the frequent sales for an even better deal--hands down better pricing than we would have found elsewhere. The vanity arrived seemingly in perfect condition, and very quickly indeed. Upon upacking the marble countertop, however, we discovered a crack that had clearly occurred in transit that rendered it unusuable. We contacted Bath Vanity Experts as soon as we discovered the issue (which was several days after delivery) and provided photos of the damage. Despite our mistake at having not inspected the counter immediately upon receipt, the manager we spoke with (Bryan) was incredibly helpful and responsive, taking up the claim with the shipping company. The customer service was unmatched, as they turned what could have been a disappointing experience and more cash out of pocket into an opportunity to serve a customer. We had a new countertop--free of charge--within a few weeks. Thanks so much for the customer service and for the great product...it's looks great! read more