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Torrance, CA

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Pacific Sales Kitchen & Bath

3.9 (802 reviews)
Closed • Closed
Updated 2 months ago

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Entrance to this pathetic business
Andrew A.

This place is an absolute joke. First time ever coming here, and unfortunately it will also be the last. I walked in looking to purchase a NEW washer and dryer, fully prepared to spend my money. You'd think a customer walking into an appliance store ready to make a purchase would get at least a little acknowledgment. Nope. There were literally 8-10 employees standing around a large desk area. Not ONE of them bothered to say hello, ask if I needed help, or even acknowledge that I was standing there. Fine. Maybe they were busy. Then I found exactly what I was looking for. I made eye contact with TWO different employees. The first one literally looked away. The second one walked right near me and somehow managed to completely avoid acknowledging me. At that point, it was pretty damn obvious that customer service was not a priority here. And honestly, it made me wonder if I was being treated differently because I'm a brown Asian guy with tattoos. I can't prove that was the reason, but when you walk into a store, make eye contact with employees, are clearly shopping, and they go out of their way to ignore you, it's hard NOT to question whether your appearance has something to do with it. Here's the funniest part: I was there ready to spend money. You had a customer standing in your store who was prepared to buy a washer and dryer, and your employees couldn't be bothered to give me 30 seconds of their time. Congratulations. You didn't just lose a sale -- you lost a customer for life. I will NEVER shop here again, and I'll absolutely be telling my friends and family about my experience. There are plenty of other places that actually value their customers and would be happy to take their money. Do better. Seriously. This was embarrassing.

Alla L.

We had an excellent experience with Pacific Sales in Torrance while purchasing our Thermador refrigerator, 48-inch range, hood, and wine fridge. The highlight of the entire process was working with Linwood Foy. Linwood truly listened to our needs, understood our vision, and provided thoughtful recommendations without ever making us feel pressured. He was knowledgeable, responsive, and followed through every step of the way--from selecting the right appliances to coordinating the installation. His attention to detail and exceptional customer service made what could have been a stressful process completely seamless. We are thrilled with our new appliances and highly recommend Linwood Foy and the Pacific Sales team in Torrance to anyone planning a kitchen renovation or appliance purchase.

Stainless steel Dishwasher
Jenn J.

Lots of selection on dishwashers. Nice showroom to see in person what something looks like. I want my appliances to match vs be surprised when I buy online. But if I need to pay for haul away, apparently I do -- I even asked twice if this was negotiable -- I'm sensing that I can beat these prices, model features and services elsewhere.

Ivan S.

I purchased two refrigerators from this location. The first was an LG that went out on me after one year. They refunded me and the second is a Samsung that I purchased the three-year geek squad and I was just a few months out of my warranty and they would not give me a refund. They are aware of a icemaker issue as well. I am currently emailing asking them to fix this problem. if they are willing to give me a refund so I can buy an American fridge. I am willing to modify this review but so far I'm very very unhappy and dissatisfied.

Sub-Zero 48" after installation in my kitchen
Ron R.

It was a pleasure working with Andres Vega at Pacific Sales in Torrance. I explained to Andres that I needed to replace my high-end 48" side-by-side Thermador refrigerator that I had purchased new in 2004. Unfortunately, after spending thousands of dollars on repairs over the past five years, it continued to break down and was no longer reliable. Andres listened patiently to my concerns and then asked what type of refrigerator I was looking for. I told him I wanted something similar to the Thermador but with much greater longevity. He recommended Sub-Zero, explaining that while it cost a little more than Thermador, Sub-Zero refrigerators have a long-standing reputation for lasting over 20 years. I mentioned that I had read all Sub-Zero 48" models are 84" high, which is 1/2" taller than my existing Thermador, and I was concerned they would not fit in my cabinet space. Andres confidently told me they would fit, but to make absolutely certain, he offered to send Pacific Sales' certified Sub-Zero installers to my home to take measurements free of charge and with no obligation to purchase. The installers arrived the very next day, took measurements, and confirmed that all the Sub-Zero 48" models would fit perfectly. I then met Andres at the store, where he showed me the different 48" Sub-Zero models and honestly explained the pros and cons of each style based on customer feedback. I ultimately decided on the Classic French Door model. Since I had already been without a refrigerator for weeks, I told Andres I wanted it as soon as possible. He assured me it would not be a problem, and amazingly, he arranged delivery and installation just three days later. The installers arrived on time, completed the installation in less than an hour, and thoroughly tested everything before leaving. The entire process--from measurements to installation--took only three days and was completely painless and stress-free. I could not be happier with my new Sub-Zero refrigerator, and I truly appreciate all of Andres Vega's help. He is extremely knowledgeable, professional, intelligent, and genuinely knows his stuff. I highly recommend Andres Vega at Pacific Sales in Torrance to anyone looking for a high-end refrigerator or premium appliance shopping experience.

My "new" Jenn air wall oven

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2 months ago

Great experience ! Left with the best sub zero fridge/freezer. Joel was amazing and ask for him.

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Ask the Community - Pacific Sales Kitchen & Bath

Review Highlights - Pacific Sales Kitchen & Bath

“Linwood also helped us in the past recommending the Zephyr Wine refrigerator, and we have never been happier.”

Mentioned in 119 reviews

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