Buyer Beware!
First I have to say the vanity is beautiful and well made. The problem is it arrived damaged and the company is essentially saying it isn't their problem. So I am stuck with damaged merchandise.
The damage is not major but it is very noticeable and front and center on the vanity. Doing a bathroom remodel is not cheap, and if you are like me you work hard and save your money in order to be able to do it. You can't help but want to at least to start out with a nice, new, perfect bathroom after investing so much.
After I placed my order they sent me a detailed list of what to do when the package arrived. It was very thoughtful and organized and gave me a false sense of security that should it arrive damaged they were prepared to deal with it. I followed their instructions exactly (see photos attached).
The company's response to the damage is we'll send you some wood putty and paint and either you can hire someone to fix it or do it yourself, but trust us, it will look like new; and we will give you $50 for your trouble. I literally thought the $50 was a typo. I wrote back and told them that $50 does not make up for the damage so they upped it to $100 and would go no further unless I get an estimate from someone. If the estimate is more than $100 then maybe they will refund it. They are very nice and tell you this like it is the most reasonable and fair thing in the world but here is what they are really telling you...
The best we might do is reimburse you for having it fixed (although it will never look like new because seriously how can wood putty recreate the edges on a newly cut piece of wood?). But you need to spend your time to find someone to fix it (because obviously if you even want to get close to it looking as good as new you will need to find a very skilled craftsman), and you will need to take off work to meet with them to look at it to be able to give us an estimate. You then need to follow up and get that estimate from them and send it to us and we may or may not agree to the cost. If we do, you then need to take off work again to let them in to your house and unless they are someone you know and trust, you need to take off even more time and stay with them until they finish. So ultimately, sure you might get a repaired vanity close to looking new, but you will not even break even-- it's going to cost you more than the original price of the vanity and your vanity will never be brand new.
I had high hopes for this company and besides their product looking so nice, they market themselves as a family owned business. I wanted to support the little guy instead of the big box store. I already had another vanity selected from them for the day when I save up enough to redo the second bath in my house. Also I work in the interior design profession and was hoping to have a wonderful new source to direct my clients to. Obviously I will never purchase from them again.
All I can do is move on, and live and learn from the experience. If you are thinking of buying from this company, I'm hoping by sharing my experience you will have a more complete picture of what you are agreeing to (I could find nothing on their website about their policy should you receive damaged merchandise-- maybe it is there somewhere but you will need to really hunt for it). If you get an undamaged piece you will be very happy--like I said they are beautiful. But if, like me, you receive damaged goods-- you're on your own and stuck with it. Buyer beware! read more