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    Kitchen Bath Collection

    2.8 (46 reviews)
    Closed Closed
    Updated a few days ago

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    Excellent service and product. Walk in and out with great service. Would recommend. Great customer service

    Bottom shelf crack near front leg. Waiting for install.

    Bottom shelf cracked while waiting to be installed. Not all solid wood. Parts of frame are particle board. Any solid wood is very lightweight. I feel like we payed too much for the lack of quality of this vanity, unfortunately.

    peeling paint after 3 months

    Horrible company that won't honor it's warranty. I purchased a new vanity for $1600.. Within 3 months the paint started peeling off. When I complained to the manufacturer they sent me a jar of paint and told me to sand and paint it myself. I have spent hours sending them photos and e mails but they claim I didn't care for the vanity in the proper manner. Outrageous!!! I have filed a claim with the BBB and we are going round and round. I sent kitchen bath collection a demand letter and will be suing them through small claims court. My advice is do not buy anything from this company. They won't stand behind their product and will find anyway possible to avoid honoring a warranty. They will find a loophole.

    Delivered to me in this condition. With no damage to the box. Kitchen Bath Collection refuses to help in any way.

    HORRIBLE CUSTOMER SERVICE DEFECTIVE PRODUCT BUYER BEWARE As so many other people on this site, I received a damaged product. Of course KBC claims it was the carrier and because of the time limit (received the item early December but project was delayed and contractor only opened the box this past Thursday) they can no longer file a claim with the carrier. Thought I had a reasonable expectation to receive a new undamaged item. Their attitude is, if you've had the item longer than 30 days YOU'VE done the damage. She offered no resolution whatsoever, but said I could order another sink for $150 and pay someone to reinstall it under this cabinet and then sell it on the internet. This was after spending $1,000 on this item. REALLY?? I went over the box and the packing material with a fine tooth comb and could find no indication of damage. If this happened in transit there was no sign. I strongly suspect the item left the warehouse that way.

    10/19/19
    Caroline P.

    My husband and I were referred to this place by a guy who did our flooring estimate. He heard we were looking for a new bathroom vanity and pointed us this direction. He told us about the online availability but the true deals were in the showroom. If you are a perfectionist and cannot have anything wrong with your vanity, the showroom is not for you. However, if you're like me and want to get a beautiful vanity for a fraction of the price, this place is it. We honestly came here without any high hopes due to the yelp reviews but found ourselves to be pleasantly surprised. Rachel was the gal that introduced herself and gave us the low down of what to expect with showroom products. They are all damaged and the concern spots are located on the sticky in the corner. It will include the retail price and the price they are now selling it for. All sales final. Items are all CASH PRICE PLUS TAX. They will help load it in your vehicle. No deliveries. We brought our two girls and roamed around the store. We found two vanities we liked but eventually decided on one. My husband measured the product and then our trunk. Rachel popped out to inform us they were 30mins till closing at 3pm on Saturday (she stressed they promptly close). We rushed down the street to a chase bank to get cash, came back, made the transaction and the guys were wrapping the vanity to go. It was a tight, tight squeeze but we made it. I greatly appreciate the guys who bubble/shrink wrapper put vanity and then hand carried it out to our trunk. This all happened within that 30min time frame. We got a very nice vanity for our bathroom for $150 bucks. Joint cracking and some chips on the vanity top but nothing that bothered us. It retailed for above $1000. What a steal! Couldn't believe it. As long as you know how the system goes, and inspect carefully. I would highly recommend this place for a great bargain. Thanks again KBC! PS. They gave us a sink faucet set for free. It wasn't great looking but what the heck, it was free.

    This is the WORST company I've ever dealt with. Absolutely horrendous customer service and quite frankly horrible value. Their website says quality products, but that is FAR from the truth. I purchased a vanity through a secondary site, for an addition to our home. The project has taken longer than expected so we left it in the box to prevent it from being damaged. When we opened it, the vanity frame is completely broken. Unusable, seriously! They had the audacity to offer me paint, PAINT y'all, that is not going to fix that the frame is completely broken. I understand that they have a reporting period (which I completely missed.) However, I provided them with photo proof that this product remained IN the box even outside of their reporting period. They pushed it back to the other company. In NO way shape or form should you purchase from this company. They don't care if you get a quality product or TRASH. All they care about is collecting their money.

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    Very nice and big showroom with bathroom vanities and patio set.

    Mentioned in 2 reviews

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