I had an amazing experience at Postal Annex! I originally reached out through Yelp with a question…read moreabout their notarization services and was honestly surprised when they replied within 20 minutes. That level of responsiveness already told me they care about their customers. When I went into the store, I was a little unsure about the notarization & apostle process, but the employee took the time to thoroughly explain everything and walked me through the entire process step-by-step to make sure I submitted my documents correctly. They were patient, professional, and made something that felt confusing incredibly simple. Even better, after submitting the documents, I had everything processed and back to me within 48 hours. The whole experience was smooth, efficient, and stress-free. Excellent customer service, fast turnaround, and very knowledgeable staff. I highly recommend Postal Annex to anyone who needs notarization or shipping services. I'll definitely be coming back!

Had such a pleasant experience here! The owner was beyond friendly, answering all of my questions…read moreand chatting with every single customer. Super easy to ship packages at a variety of rates and add-ons. There were also plentiful cute cards available for purchase. The highlight was most definitely the customer service - beyond just the owner, every single employee I interacted with was so kind and helpful and genuinely seemed to enjoy interacting with customers. I'll definitely be returning here for my shipping needs!

Such an awful experience at this Postal Annex location. I've had good experiences at other…read morelocations, but this one was a complete nightmare. I stopped in to drop off a few return packages since it was conveniently on my way home -- big mistake. Chuck (who I believe is the owner) didn't scan any of my packages, which was immediately suspicious. When I questioned it, he said they don't scan these kinds of packages... yet he ended up scanning the FedEx one but not the USPS one. When I asked for a receipt, he refused and said, "We don't do that here." I had never heard of a shipping place that didn't offer drop-off receipts. I was caught off guard and honestly should've asked for my packages back right then, but I was a bit shocked. I turned right back around and came back to retrieve them and he said no because once packages are "past the counter," he couldn't return them and they're already all mixed up. I pointed out that he didn't even scan my packages.. and I could clearly see one of my packages. I even offered to match my ID, but he refused and was incredibly rude about it. I should've read the reviews before stopping by this location.. that's on me. But now I'm so worried my packages will get lost or never make it to their destination. This is a ridiculous way to run a shipping business. I will never come here again and will absolutely be warning others to stay far away.

U fortunately thy closed due to the landlord selling the entire shopping complex to developers…read more I've never had issues receiving tracking, notary, or help from Chuck. Hoping to find where they move to and continue using their services.

Received very poor quality customer service/ interaction with male associate on 1/15/26 around…read more10:40am. I requested tape to secure a set of music instruments (drums with mallets) together prior to return to Amazon. Associate insisted I just put it in a plastic bag, took item from my hands, and did this action. I repeated my desire to secure the mallets to the set of drums twice. Since he refused again, I said I can just take them home, tape them, and come back. 3-4 times repeating my request he seemed to get annoyed and took the tape out, taped the mallets to the set. Amazon has recently started to refuse refunds for missing/incomplete returns, so that's my reason for the request. I'll try to remember better to tape items at home, but this was a very simple request. I have had associates handle return items and bagging recently that have shown up as "incomplete" on Amazon's and I've spent additional time trying to correct the return later. This was at a UPS store branch. I also had two items end up mislabeled (associate somehow swapped the label)- this was at another location. I am very careful in how I handle and process returns, understand mistakes can be made, but please consider the customer's request in the future. I was very clear, intentional and direct, and understand why I asked: I want to try to reduce the errors made when returning items.

Awful, do not go to this UPS store. I walked in the afternoon of March eleventh in good spirits. To…read morebegin with I was not greeted or offered any polite customer service, it was deplorable, the man at the counter was rude and aggressive with me, I was afraid he was going to strike me out of frustration, I was frightened by his tone, he had no patience, he took His anger out on me, I was trying to be fair and give him space to help me with processing my package, all I received was heavy eye rolls and hard sighs, what ended up being the last straw for me was when he refused to process my shipping slip and tossing my package on the scale, it was then I stop him from any further contact with my The package and stated "he was being rude to me" and promptly walked out with my Package.

For some reason for my Amazon return (which only gave me a QR code no print out label option) this…read morelocation although it says it can take UPS and fedex items that are packaged, they were unable to accept my QR code and I was told to go to a real UPS store to return my item. Very frustrating to make multiple trips. I felt that the signage outside the store was very misleading.

The one lady who's always there Extremely rude , avoid this location they are no help whatsoever…read morethey will not help you but instead give you an attitude instead ?? Especially with holidays coming around avoid this location to ship out anything also extremely overpriced shipping

Denee was great. I needed some help packaging a return, and she was on it. Even saved me a few…read morebucks. I highly recommend using this UPS location.

I was in two separate UPS stores in San Jose in the last two days: the Saratoga Ave location and…read morethe Stevens Crk Blvd location. Talk about night and day service. They couldn't have been more different. One was curt, bland, and made me feel like I was an interruption. And the other has Denee. Denee was amazing at the Stevens Crk Blvd location! She was friendly, personable, warm, and generous of spirit. She was quick and efficient with my shipping needs, and carried on a nice conversation with me that felt honest and genuine. It was a service level experience that reminded me of what good service was like back in the late-80s/early-90s. She was THAT good. Thank you, Denee, for giving me a much needed kind and warm end to a two long weeks of learning at a new job across the country and away from my home and family! Merry Christmas & Happy New Year!

I've been using Mailbox Plus since opening my business in August of 2024, and I honestly couldn't…read moreask for a better place to handle my business mail. Reuben runs a tight ship. He's hardworking, attentive, and clearly takes pride in making sure customers are taken care of. Every interaction I've had -- whether quick or detailed -- has been professional, friendly, and efficient. His staff reflects that same energy, which says a lot about how the business is run. What I appreciate most is the balance they strike: everything is handled professionally, but there's also a genuine, neighborhood-style warmth that makes you feel valued rather than rushed. As a business owner, that peace of mind is huge. If you're looking for a mailbox service you can trust long-term, Mailbox Plus is absolutely worth it. I've been very happy with them and plan to stay for the long haul.

I noticed this spot on my way into the nail salon next door (Softy Nails). I had a package in my…read morecar that needed to be shipped, so I decided to stop in after my appointment. Nicholas was such a great help--he assisted me in getting my box together and had it shipped out very quickly. I was in and out of the store in under 10 minutes. Thank you, Nicholas, for your assistance. It was really nice to see a friendly face around the holidays. I know working with customers can be especially taxing this time of year. -Neko

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

This place is so convenient. It's located in a nice shopping plaza. The staff is really friendly…read moreand very helpful.... Great customer service. This is my go to place for shipping or parcel needs..

Convenient place to ship, print, and pack your packages in Santa Clara right by the Saturday…read morefarmer's market-- they offer mailing services, printing, notary work, and mailbox options all in one spot.

Great customer service! The staff members who helped me were very helpful and answered all my…read morequestions. Coming here is way more pleasant than going to USPS, and although the prices are higher, I think it's worth it for the care and attention that customers are given. They offer a variety of services like finger printing, notarizing, Amazon returns, and post mail boxes.

MARI, on Tasman Dr is AMAZING I went on a Saturday…read moreafternoon to drop off 11 boxes from Amazon. I was already overwhelmed by having 3 kids with me that day BUT Mari was so energetic , positive, with a smile, and super fast at printing labels for me, giving me a quote, and packing everything up while she had a line out the door. She was super welcoming towards everyone , acknowledge every customer and handling it like a pro, the line was gone within 5 minutes. She is truely a gem and you can tell she is a hard worker and very knowledgeable. I almost never post reviews but had to for Mari..

Excellent service by Purio as always with a smile thank you this place has improved tremendously…read moreafter new guys were brought in in the front service

Good staff! Pouria is always incredibly helpful, friendly, and just a good dude. Never makes you…read morefeel rushed or like an inconvenience. Exactly the kind of place that makes running errands a breeze. Decent location.