For some reason for my Amazon return (which only gave me a QR code no print out label option) this location although it says it can take UPS and fedex items that are packaged, they were unable to accept my QR code and I was told to go to a real UPS store to return my item. Very frustrating to make multiple trips. I felt that the signage outside the store was very misleading. read more

The one lady who's always there Extremely rude , avoid this location they are no help whatsoever they will not help you but instead give you an attitude instead ?? Especially with holidays coming around avoid this location to ship out anything also extremely overpriced shipping read more

Very cheap and extremly rude. I dont know if its a cultural thing, but I avoid this location at all cost. Even for simple drop offs. Do not go here for anything. If you do, avoid the older lady. She will run the business to the ground. read more

The people here are the most unfriendliest people ever. You can say "Good morning!" or "thank you" and they'll just ignore it. BUT They do their job. Packages never have gone missing. Very convenient and good location. You can drop off Fedex, UPS, and USPS packages and I have never had an issue here. read more

I'm not going to this place anymore. They used to be good, but since changing owners and staff, the quality has declined. They don't regularly carry the packaging for ups and fedex. I went in to do a shipping label through a qr code and they said that they can't process it, even though it was on the list of shipping places. I'm disappointed in this business. read more

I probably should have checked reviews before even entering this business. Do yourself a favor and go anywhere else. I was charging my car when I realized I had an amazon return so I googled and was so happy I could process my return while my car charged. When I walked in she looks up at my like I was bothering her even though no other customers were inside. She explained they don't accept returns with bar codes just labels. Thankfully I had a label to print. She was so reluctant that at some point I asked if she wanted to help me because she was giving signs of not wanting to help me or not wanting to be at work. I had just finished a 2hr workout and was in a great mood and spending 10mins with this woman shifted my moods. I decided i couldn't even trust her with my package and left. My recommendation is to find another mailing store and avoid this place. read more

PostalAnnex+ - register - Shipping Centers Near Me - Santa Clara, California

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extremely rude, disrespectful, and lack of professionalism. came in because i needed copies and they were impatient with me telling me that they don't have time to help me when there wasn't even anyone in the store. i do not recommend this place at all. they need better staff because the people here do not know how to treat people with kindness or just simple respect. they seem miserable. read more

Came here for a passport photo. Called in first just to make sure. The lady was really helpful & gave a detailed answer to my question. Reasonable price too.. read more

I have been using Rivermark Postal Annex's private mailbox for almost 2 years. I've never had any problems picking up my mail during business hours, and I like how easy it is to receive packages here and pick it up at my convenience. There have been a couple instances where my ticket was missing for a package (you get a slip in your mailbox when you have a package), but at least they found my package, the slip was just missing... I do get a lot of packages, so it's not a big deal to me if errors or mix-ups happen once in a while, as long as the problem is fixed. This happened almost a year ago, and they have new owners since late 2020. Postal Annex is a bit pricey, but I love the new owners, so that makes up for it. They are extremely friendly and helpful, and they leave little treats/gifts in your mailbox sometimes, like during the holidays. I also love the convenience of the location, same plaza as Safeway, Wells Fargo, and a good number of small businesses/eateries, so I can pick up mail while taking care of errands. I wish they had later hours (they close at 7pm on weekdays, 5pm on Saturdays), or that they were open on Sundays, to allow for more flexibility for people with busy schedules during the week (like me because I sometimes work on Saturdays). read more

First visit here I got yelled at when I walked in. I was trying to drop off a package. They took it and I left. Next visit included yelling from a different employee and they refused to take my package because it wasn't a letter. I just had the same package/size accepted for drop off weeks earlier. This doesn't make sense. Also, why are the employees here so rude? AVOID!!! read more

Came to get my passport and driver's license notarized and got great service from everyone there. They patiently explained to me the differences between preparing the notarized docs for domestic versus international use and good thing they did because I would have assumed the same for both, but they explained that for international use, you'd need to have the notary stamp on the same page as the doc to avoid rejection. Very friendly service, immediate hello, will come back again for such services. read more

Just came here the other day for signature notary. The same guy as 2 year ago who assist me, very nice and soft , lol.. Convenient location for the neighborhood. The price maybe more pricey if you try to send out some packages here, I actually don't know cuz I never try. But if you want to save your time during a holiday crazy season then why not right ? Time is gold, gold is better than money, lol.. Happy friendsgiving.. Sharing is caring.. read more

PostalAnnex+ - For a moment, I was thought it was a light bulb, lmao - Shipping Centers Near Me - Santa Clara, California

Really bad customer service. Came here at 4:20 pm to get document notarized. Three people came after me got help before I did. I waited 20 minutes. Apparently, people with shipment during this time has priority. The thing is, there was another worker who was just standing around doing nothing. read more

Parking took longer, but that's RiverMark for you. Needed a document notarized. Walked in after lunch. There were no other customers. The Notary, Elias, was super fast and super nice. I was out of there in 10 minutes. read more

Yikes! I went to have something shipped. There were two workers, a very young (eager to help, albeit untrained) boy and a manager. The boy had to keep asking his manager what to do every time I asked a question while his manager handled some personal calls outside of the store on his cell phone. They sealed my envelope and then tried to charge me $50+ for shipping. Then I had to pay for the envelope even though I didn't want to have it shipped because the guy sealed it. THEN, he says, oh you need cash can you go to Safeway and take out some money? Uh, no. Save yourself some time and money! The people at the actual post office were much more friendly and helpful. Took half the time and only 1/4 of the money! read more

Co coworkers and I had to ship something last minute. So we combo'd lunch and a shipping trip together. $15 for a large box. Wow. that's 'spensive! well it got the job done but definitely at a higher price. read more

PostalAnnex+ - Shipping Centers Near Me - Santa Clara, California

Wow!!! I'm in shock this guy just told m"... get lost you and all yelpers you all the same... lol... This guy already lost interest of yelp and what people think about him ... he have a good location lots of wolk-ins so he don't care ... he told me in my face get lost ... I will be back ... I'm calling postal-annex if they care about their name this guy should lose his franchise... I will take the time to make sure this guy will not have a business and treat people like that !!! read more

Poor poor service. Made my bad experiences at mailbox centers even worst. Don't come here Service is super slow and the person who attended me is very rude. read more

I visited this location for a second time, to notarize a document, and everything went fast and smooth. So, 5 stars to the document notarization, 1 star to the passport photos which do not strictly comply with the requirements. That averages up to 3 stars. read more

I wish yelp allowed me to give no stars at all!!! I needed passport photographs for some immigration related paperwork and got them done here since it was pretty close to my place. Simply put, these were the worst passport photographs ever. I could have taken better photos on my iPhone instead. The white board against which the photographs were taken is pretty old and not really white. The store does not have the lightning required for a photograph. They took the photograph in a corner (which is pretty dim due to the store setup) and printed it right away without even fixing the contrast. The result - terrible photos that you know right away would be rejected by any government agency. I explained to Iliaz(the guy who took the photos) that these photos were highly unacceptable for official paperwork and requested a refund. The guy refused to do so and responded to me in a very arrogant and rude manner. I am never stepping again into this store. My advice for anyone looking to get photographs done here - it's just not worth the pain these photographs might end up giving you. There are much better places within reasonable distance(Please checkout my reviews for a recommendation). read more

They are so friendly here! I'm a travel nurse so I need to forward my mail as I move around, and I consider this place and the library, restaurants and park nearby a sweet little community. They keep all my packages safe until I can pick them up, and even did my passport photos! read more

It's possible that this place does good business because of the location, but it severely lacks customer service. Those working here couldn't ignore customers more than they already do. It's still okay if you want to purchase stuff, but the last 2 times I went there to keep Amazon packages, the guy behind the counter purposefully didn't answer my question for a few mins and then answered it while I was leaving. This is truly a highly compromised experience. People staying around this region deserve better! read more

Came here to take my babies passport pictures, and charged me bomb. The pictures were also blur. Such a waste of time and money.

This place has it all! You can send via FedEx or UPS. You can print documents as well as have documents notarized! I wish I knew this place was here last week when I had to drive three different places to do three different things. The gentleman here is named Elias and he is super gracious and honest. This should definitely be your shop for all of your postal service needs! read more

This location is to be avoided, with poor, repeatedly rancid service. No, I do not recommend this location, and will not patronize it for any purpose. It is sad, as other PostalAnnex locations are wonderful. This one location stands out as a sour lemon. Do *you* wish to patronize a firm that will not hold accountability for items left with an employee for shipment? This location has no accountability for outgoing shipments. There is no way to prove that a package left with them ever was deposited for delivery service. In the event an item disappears, a shipper has no recourse under these conditions. I have been a PostalAnnex customer for years. I discovered the Rivermark Village location of PostalAnnex following a recent relocation. Multiple other locations had several employees to assist customers, were very friendly, and always issued a receipt for outgoing shipments on request. The Rivermark Village location is a huge exception to that model. Customer service is very poor, typically with only one person on staff. The representative advised that their manager will not allow printing a receipt for outgoing shipments. Polite queries regarding the need for a receipt in order to maintain an audit trail, a good old fashion chain of custody, did not yield from this position. Note that each PostalAnnex is privately owned franchise location - vote with your money, spend it wisely, and choose the best vendor for the demonstrated value. read more

Although quality of service may have reduced impact on straightforward transactions such as those made at your local postal annex, it has definitely proven to make many of my postal transactions inefficient. How? 1. They rarely tell customers the price of the various shipping methods (media mail, priority, express, fedex ground, etc) which translated to my shipping packages as media mail (slower and more expensive) rather than via priority mail (quicker and more economical). 2. They don't like to accept packages where customers have not paid for the shipping in the store. I had been going to the shop for my shipping needs for some time and finally decided to try usps.com and to print out my postage online. It worked like a charm and when I took it to this postal annex to be dropped off, the old guy behind the counter saw that the postage had already been paid for and made up some rule that he can't legally accept packages over a certain size. Oddly enough, the Mail Plus store on Benton Street accepted the package without complaints and even double-checked the weight to let me know that I had overestimated the weight and could save money by getting a scale if I shipped packages frequently enough. 3. They seem to charge more for media mail than other stores. While all other post offices and postal annexes I've been to charge no more than $3.49, this one has charged me as much as $4.79. I use the same boxes and ship approximately the same sized books, so this increased figure seems unfounded. If you need a quick mail and don't worry about service too much, this place can suffice, but if you're a frequent mailer, it's to your advantage to support the honest merchants. read more

Came into this store this afternoon, was IGNORED by (manager/owner?) the Indian man (bald head w/mustache) standing by the counter. I had some UPS packages to drop off (as I have done MANY times before here) , after being ignored I grabbed the tape and asked for some pouches for the labels. He then YELLED AT ME "I AM BUSY, STEP BACK!" and proceeded to ignore me. When he saw I was taping up my boxes, he said, READ THE SIGN and turned his head to shun me. I finished taping my boxes and handed back the tape and he said very abruptly "I am going to have to ring you up, 6 DOLLARS for your packages" , HE WANTED TO CHARGE ME 6 DOLLARS FOR A FEW BOXES I TAPED UP WHEN HE WOULDN'T EVEN HELP ME. He then continued to shout at me and being very disrespectful, continually insult me and my intelligence as to his "policies" until I ultimately just left. I really fell sorry for the employees and customers of this location. To deal with someone like that who treats people the way he does, he should be ashamed of being a business owner. Honestly, I am surprised this business is still open with him as a manager. Clearly yelp and it's yelpers agree with me. Save your time/money and hardships, do not go here. I will not anymore. read more

This place is great! I have done business with them for 7 years now and they do it all. I have a PO box, mail packages, send packages, and notarized. They send me my mail wherever I am at if I call and ask them to. This place is a true gem and the owner works his butt off to make it the best. You are always going to have some small issues no matter what you do or go but this place minimizes it for sure. Just communicate with them and they will go the extra mile to fix anything for you! read more

This is the only Postal Annex I have ever gone to, and I would not go ever again. Here is the only reason why, the price. It costs roughly almost exactly 3x as much as an actual FedEx site would. I had three items shipped, two of which were to go cross country to the East Coast and one down to LA. The prices ranged from $28 (to LA) and $34 to the East Coast. I didn't think twice before I swiped my card because I've never actually shipped a big box, and was thinking it's normal. However, when I got back home, I decided to check how much it should really cost since the girl at the register stated that "the shipping rates are comparable to FedEx" even though this is sort of a middle man complex. I took her word as being an honest answer at that time, but had to find out as I'm a curious person on what it actually would be. I definitely got ripped off. I can't complain about the service like some of the other reviewers on Yelp. But, certainly the price I can. I'm still at awe that the same service would have a price that's so escalated just because this particular location doesn't say FedEx/Kinko's. Overall, do NOT go here unless the USPS office is closed and you have an emergency, or if you can't get to a FedEx/Kinko's that is open 24 hrs. It is completely unreasonable for them to charge 3x as much when it's not even their truck that delivers to the closest postal carrier to be redistributed! read more

Went into this place today to buy stamps. Nowhere on the wall are the stamp prices posted. I asked for 30 domestic and 4 international stamps, and found out AFTER I GOT THE RECEIPT that they charge a .13 fee for each stamp and .85 for international stamps. This is not a lot of money until you buy in bulk, and then the 24% markup starts to take a bite. When I saw the receipt, I asked the counter girl for a refund and she refused. Then the guy who works there started barking this strange argument about how 7-11 charges a markup because they, too, are a franchise. I kept responding "I am not in 7-11, and 7-11 posts their prices". He then said that it was my fault for not asking how much a 49-cent stamp cost (!) and was even stupid enough to say that the reason they do not post their postage prices is because (and I quote): "If people saw that, they wouldn't buy stamps here." This place is a rip-off, and worse, they are dishonest and actually get belligerent when customers point out that they got ripped off. I asked for the owner's name and was given a card with a number to the store and told that "the owner will not be in until Monday". Really? So the angry kids defend the crooked business while the owner takes the week off? Nice. I was scammed out of $8 and to add insult to injury, was treated rudely by the clerks. I seriously doubt the owner cares or will do anything about this...based on all the other poor reviews here. I am filing a complaint with the Better Business Bureau in the hopes that these petty crooks get fined. read more

The lady will gladly help you if you need to purchase a label from them. But as soon as she learns you have a prepaid label and box, she will not help you. I have gotten UPS boxes from them before and this time I had a prepaid label and requested one and and she said she doesn't have it. Just a money grabbing Postal Annex read more

Excellent services! This is the convenient location for my mail box and all the packing shipping needs. The notary charge is just $10! The staff is courteous and friendly. read more

I wasn't impressed. Went to mail an important letter via UPS and he indicated that FedEx was cheaper. I said I didn't trust anyone but UPS and he relucantly pulled out a form for me to fill out and left me to it. I didn't feel comfortable leaving this very important letter to them so I went to a local UPS Store and got much better service. It wasn't so much what was said as it was the 'Whatever' attitude I got from him. I have had great service from a Postal Annex in San Bruno before so it must just be this store. read more

I read Daisy's review before I went here and I thought it was probably a one off thing. Anyways this was the closest to my apartment community, so I decided to take a chance. I mean how can someone screw up a passport photo. I mean literally its just a freaking photo - Click, Check and Print. But no, this place has found a way to screw even a simple photo. I took my passport photos from here for a Government application. The photo had more of my left part of my face showing up than my right part. The guy printed the photo even without showing me the way most of the professional photographers do. I didn't give much thought but I realized it later that this was probably going to get rejected and no way was I going to take that chance. I called the owner in the evening and without looking at the photo, said it was all perfect. I told him I will stop by the day after.The next afternoon, the owner is not present and the employee says he cannot help me since the owner is gone. He looks at the photo and asks me to stop by again. He did not empathize with me but instead repeats the same thing. Here is my major problem, either the employees are either not paid enough or empowered enough to satisfy customers. If the same kind of thing would happen in Starbucks, they would get me a new drink even if it was my mistake, which in this case is theirs. I mean if someone comes to them saying they are not happy with the photo, how much time and dollars are they going to spend to print a new pair of photos that will satisfy the customer. But they are OK with a bad yelp review than to delight the customer. I let go of 13 dollars, went to a professional photographer 5 miles away but was very happy with the new photos. Never used their notary, but at 10 dollars it is double the price of many other Notaries in Bay Area. If anyone charges more than 5 bucks, they are clearly looting the customer due to its location. I hope Postal Annex HQ is listening. read more

Avoid going their if u really care about prices, They are waaaaay expensive,i went their to buy a box and I got one for $6.5 then he asked me if i want bubbles sheet i said yes,guess what? He charged me $3.5 more !!!!!!!! Then i wanted to ship the package to atlanta he said the cheapest price is $25 whaaaaaat?? I toke the package to usps office and asked about a same size box just to know if their is a cheapest option and yup they sell it for $3.5 :(( And I shipped the package for just $10 So don't go their cos u will pay atleast the douple. read more

Holy crap! ... $61.03 For a pillow sized box weighing 2 lbs to ship ground within USA. What a ripoff! Do not come here!!! P.S. I never write bad reviews but the upcharge at this place is just ridiculous. read more

The guy that usually there is helpful and polite. I really appreciate the shop being there and use it all the time

The owner is extremely rude. I was in at 6:55 pm, knowing the store closes at 7pm, while another customer was being serviced. The owner rudely told me that it's 7pm and I would have to come back tomorrow to get photo copies. Please avoid going to this place. read more

I was just there to drop off a DHL international shipment and the gentleman working wouldn't take my shipment because the archive document shipping label was not included. I had to drive all the way back to work to print it out. Wasted my time driving back and forth for no reason. The archive document is meant for the customer's copy. Nonetheless, I ended up printing the archive document shipping label to fulfill the request. On the archive document, it clearly states NOT TO BE ATTACHED TO PACKAGE. The gentleman still requested the archive document to be attached. After leaving, I got on the phone with DHL customer service ,1 (800) 225-5345, and they also verified that the archive document is the customer's copy of the shipping label. read more

This is like worse than a zero star honestly. Save yourself time and money and go somewhere more decent for your printing needs. Rude customer service and the irony is they have no printer to print documents -- the person said that it maybe fixed in October (maybe? Is it a printer shop?) it's 2 minutes from my place, but not coming back here. Learn the basics of customer service and operating a store. read more