Late Post* Excellent service for printing quality was amazing and great price. Forgive me if i forgot the clerks name but they are so helpful and knowledgeable. Only I remember they love about to see the barbie the movie too. Thanks again to them for all the help. read more

FedEx Office Ship Center - A3 paper - Shipping Centers Near Me - San Jose, California

I ordered a package that needed a signature. I made sure to be off early enough so I don't miss the time frame of the delivery. I was waiting for them to knock on the door or ring the doorbell. I heard and saw a Fedex delivery truck outside of my house, so I had ran to the garage to open it up and recieve the package. By the time I had gotten to open up the garage door, the driver had driven off leaving behind a "We missed you" note. Stating there was nobody home to recieve the package. If youre delivering a package that needs a signature, wouldn't you just knock on the door to see if anybody was home??? I had checked the doorbell camera... the delivery driver did not even bother with any of that. He just walked up to the door and placed the note, then drove away within less than a minute. I called customer service and the best they could do was get me the package tomorrow "some time before 8PM"... I had shifted my whole day in anticipation for the package. And now I have to settle for picking it up at their facility. I don't have a car that can pick up the package since its pretty big. Now I have to find somebody willing to lend me their truck/SUV to get the package. Here is the kicker... Fedex said they will only hold it for 5 days. Now I have to spend extra money and time to get a package that should've been delivered while I was home. Next time try knocking or ringing a doorbell to see if somebody is home FEDEX. I paid $50 for the delivery... not worth it. Making sure I never use Fedex again. Bad delivery drivers and bad customer service. read more

Been here twice to pick up my packages and both times I have had nothing but pleasant experiences. Plenty of parking and super friendly staff! read more

This location is amazing! They helped me last minute. No fuss and my package delivered as planned. They were my lifesavers yesterday! Thank you SO much!!!! read more

The store manager wouldn't take my package , and he just said the driver would refuse the package due to my box is prepaid , which he wouldn't make any money from it read more

Don't come to this store. It looks like all of The 5 stars were did by themselves. Their service is bad. Just check the 1 star. Their one star reviews is true. read more

I visited this center twice to attempt a return, the first time the retailer neglected to provide me a return label. The staff at FED Ex instructed me to return with a label and they could assist me. I returned the following day with the printed Label from the retailer. Typically other Fed Ex locations have provided me with a plastic envelope for free. Not this location, they wanted to charge me for a blank plastic envelope and would not offer a complimentary FEDEX one. I asked if I could reuse the original envelop, they declined. Don't get me wrong it was about the dollar they wanted to charge for a 30 cent plastic envelope. It was the fact that they did not disclose the charge in advance and did not offer any real solutions. Exteremely poor customer service and problem solving. I went to a differnet location and they not only provided me with a complimentary envelop for my shipment, but also offered and apology for the poor experience i had. read more

Amazing service! I had a presentation to deliver and needed to print out some documents for the meeting. I was flustered, but Kelvin was extremely helpful and patient with me. He walked me through the process of sending in the document to have it printed, and had the printouts in a manner of minutes. I'm extremely grateful for him in my moment of stress Thank you again Kelvin! read more

Very helpful and friendly staff! Was trying to locate a package that was delivered to this ship center. The staff initially had issue finding it but had quickly looked through the system and a couple places to locate it. read more

Very convenient location. Never busy and staff are always friendly and looking to help! Each time I come, I'm in and out in under 5 mins! Couple of things to note tho are that they only have 1 copy/print machine so you may have a wait if someone else is using it. Also, they aren't open on weekends so if you are expecting a package and have it held here, make sure you pick up during the weekday or you have to wait out the weekend. read more

Great service. Friendly agents. They have the latest FedEx Express pick up during the week day around this area (San Jose airport). But they are closed on the weekends. They've served our business FedEx needs 7 years now. read more

The employees are always super friendly and willing to help. Also try to help me with costs of sending packages to ensure I'm not paying too much. Never crowded either. read more

Been here a couple of times. Always in and out in minutes. Very friendly staff. I wanted to ship using FedEx ground, and then was happy to ship it, when she took the effort to tell me that if I shipped in one of their standard fee boxes, it would be cheaper. So, I re-packaged it right there and saved about 2 dollars. And the package now went faster than FedEx ground. I know go here for print jobs as well! read more

Jayson was very very helpful person, I highly recommend this spot for your shipping needs.

I've been to many ups stores, this one is the most friendliest and professional I have ever been too. They made me feel comfortable to leave my work documents with them for overnight shipping. read more

Patty hooking me up with price estimates and packing then! Amazing customer service! read more

Shitty service. Went to FedEx at 6 after being asked by the FedEx Almaden branch to come here. When I told them that I was referred here by another branch the response was it's other branch's fault and not ours. Not going to either of these FedEx locations again. read more

USER BEWARE! If I could give less than one star I would. The delivery driver threw my packages from his truck in front of me, breaking the items insides. Assaulted my property manager, threatened to take all of my packages home with him, so I would never get them. Now that the companies that I ordered from have resent the packages the delivery driver keeps marking my packages as "No one is home, business is closed" they have done this for three days now. I have already filed a complaint with Fed Ex, Complaint # 0714-748-834. Clearly, the manager that I spoke to at Fed Ex has done nothing since the same driver keeps doing this. I have received other smaller packages from different Fed Ex drivers over the past three days. I have provided pictures of the damaged boxes, and my property manager has also filed a complaint, at this point the companies I ordered my supplies from are having to reach out to the managers of Fed Ex to see what they can do to get my packages delivered. Clearly, this delivery driver is making good on his promise and holding my packages so that I can not run my business costing me thousands of dollars every day that I am without my business equipment! Turning this over to my attorney for them to handle. read more

The best as it gets in regards to shipping packages. This is my go to spot and there is hardly a crowd here when I go. Parking is plentiful and I have never had an issue finding a spot even though it shares parking with other companies. If you go to the UPS store linked to the Doubletree nearby, you'll know that this is a huge plus. Patty and all the other employees here are very kind and welcoming once you enter the store. Staff here are very helpful and make it less of a headache to ship packages. I've been a regular here for a while so I figured it was time to give my props! They recently changed locations but still on the same street as the old location. Look out for the FedEx sign on the side of the road! read more

This morning received a notification that my delivery was on the truck and out for delivery. So I took a PTO day as the object is large and heavy. About Mid-day I receive another notification that it was changed tomorrow. When contacted, FedEx basically said there was nothing they could do. I used to think that FedEx was the gold standard compared with UPS and USPS. But now...not so much. So much for FedEx's commercials and word as to their concern for their customers. Many words...but actions and integrity don't seem to match. read more

I accidentally went in here to return an Amazon package, not realizing it was a UPS label and they couldn't ship it. The woman behind the counter was incredibly helpful. She printed me a label, affixed it, and told me where the nearest UPS dropoff point was! Absolutely 5 stars. read more

Unfriendly customer service, not helpful staff working there try to charge me anything they can. I have been charge couple time see attached photo this box I could grab around with type. Staff charged more filter and event try to replace original box. I don't come back here do business again read more

FedEx Office Ship Center - Shipping Centers Near Me - San Jose, California

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Wow, this has to be the best FedEx Office Ship Center I've ever been to and I use them regularly for work. I stumbled upon this FedEx on accident. I just needed the closest FedEx to make the overnight deadline for an important package, and I found this one. For the life of me I cannot remember the lady's name who helped me but she was AMAZING! (Sorry I'm horrible with names)! I've been to this location 4 or 5 times in the last 3 weeks and she has been there every time. With a smile and the BEST customer service ever. She's the reason this location gets 5 stars. :) read more

This place is well hidden in an office building at the end of a street and can be tough to see. There never is a line so that's a plus. The staff is always friendly and I never had a problem with FedEx's service, and I hope they don't close this location. read more

FedEx Office Ship Center - Front of Fed Ex store on Gateway - Shipping Centers Near Me - San Jose, California

This place is hidden near the airport. The lines are pretty short; the longest I have seen the line is three people. Their customer service is great and very helpful. When we were trying to print something, they tried their best to help us print our flyer. Unlike most FedEx, they do not have computers to use. This made it difficult for us because we did not bring our flier on a USB and the FedEx person was not able to pull it up for us on the employee computer. It is a small location, but I think investing in a computer for customers to use would be helpful. read more

Let me give a Big Shoutout Breona Customer Service Agent that assist me to she greeted me with a Smile & Kindness that what you look for when you enter a business like Federal Express for the big corporation it is. Breona boxed my package gave me all my opinion for me to choose from she never push to hurry up. So if you're looking to ship a package anywhere please see Breona at FedEx Shipping Location 2099 Gateway Plwy prices are very reasonable & Lots of parking there is construction going on but the address visible to see. I will be returning for my shipping needs. Thank You Again Breona read more

Manager was very courteous and helpful! Packaged my materials for me and even offered a lower-cost shipping alternative of which I was not aware. Location is a bit off the main route but well-worth the time. read more

WOW! Five stars for the astounding customer service from Kelvin. I went in to print some invitations & I knew I wanted matte looking invitations before I walked in, but ended up getting glossy just because he had recommended it. That's how awesome he was... kudos on whoever hired &/or trained him. I do wish they had folding equipment specifically to fold paper in half to make them look more "professionally" made instead of having him hand fold them, because it's a bit hard to fold that type of paper, but he still did a great job in almost no time at all. He even offered to get envelopes, for the invitations, delivered to his location so I wouldn't have to drive elsewhere, but because I needed them right away, he gave me the address to the Oakland Rd location (the closest & bigger FedEx) & told me to ask for Denise; didn't meet Denise, but Mary helped me out; she wasn't exceptional like Kelvin, but still nice. If I need more printing, I will definitely come back this Gateway Pl ste 150 location... read more

Best kept secret, evah...with regard to shipping, I guess. In my line of work, there are copious documents to send, an avalanche of documents to print, and about a forest of trees to decimate. That's okay, though, because this place is the perfect place to get your shipping needs serviced. The staff is always super friendly and willing to assist a tired admin professional, and I can finish the least pleasant part of my job in seconds! The location is perfect (hidden behind the airport), and I've never had a package not get where it's going late. In fact, they always get documents sent out early...I love this place!!! The woman who mans the service center should get a raise; she is the epitome of excellent customer service. read more

I used them to make my oldest sons little league uniforms and they did a great job. casey got us a deal on the shirts and gave us a comparable price for the printing. the turn around was about 10 days jot bad considering the complexity read more

This is the worst fedex location I have ever been to. All 4 of my packages on 4 different dates have been late - by days, not hours- and I ask for signature only to have my package left at the front door. I will never use this whole in the wall again. Horrible. read more

Very nice, helpful and patient staff. Very happy with the service!

Friendly helpful staff, very easy shipping experience. I've had problems at these centers before, mostly with rude staff, but that was not at all a problem here. Very happy with the service. read more