This location seems to always be a bit crowded but I find that the line goes pretty fast. The workers are helpful and efficient the many times I've come to the post office. read more

Thank God these guys were open on a Saturday! Not only were they open, but all of their employees were super friendly and helpful! We even had a friendly chat. Everyone was awesome, specially Josh! :) You guys are the best!!! read more

Despite what many websites say, this post office does not offer passport services. I stopped by today and confirmed.

The meanest people work here . I understand the postal office deals with a high number of people (and believe me I know people are complicated ) but the ladies here are ultra mean ! I place a priority sticker on my envelope because I wanted to send it via priority mail and before I open my mouth the clerk lady was already yelling saying "you can't so that ! You have to pay priority to do that", when I explain I wanted to send it priority she got mad again . Geez ! I have to say the ladies here mean . I hope her day gets better because that lady has 0.0000% good energy. read more

Who likes to go to the post office? Not me! Here @ the main Pasadena Branch they do their best to serve the masses quickly and efficiently. Recently redone the tellers are no longer hidden behind barriers but entirely exposed to the customer. More dangerous, no doubt, but definitely a more personal point of service. Usually there is an employee out on the floor to help expedite the longer lines w a check list to indicate your postal desires. They also can help indicate the proper from or package for your specific need. I've received good service here more recently as it seems as though there have been at least 3 or 4 workers processing the customers quickly. Should you not have a form completed entirely or the improper box the teller usually allows you to step to the side to rally your senses. Once you're done and their next customer has been helped you are usually allowed to come back to their station and finish your transaction without having to return to the line. They do passport applications here, have tax forms during the season and also have post office boxes for a nominal yearly fee. This location usually has enough parking and a fast drive through drop off line. My only two complaints are the solicitors and/or homeless that are usually deposited outside the front door. Also during prime time hours, prior to major holidays and during tax season this place, as could be expected, is a mad house. Should you just be wanting to browse and purchase stamps or research the post office's services their website is extremely helpful & easy to navigate. What is really super duper is that the web site delivers stamp orders for just$1.00. All in all this location does its federal duty just fine. read more

Man I seriously hope that I can give 0 star, the line is insanely long and staffs were slow as if they don't care since they get paid by the hour. read more

US Post Office - Yep that's right - Post Offices Near Me - Pasadena, California

I wouldn't even give it a star . Don't get me wrong workers here are really nice but there's one worker that always gives trouble not only to me but to other people that come in I never got helped by her till today and let me tell you that it was the worst experience I've ever had at a post office . Not only did she not make me feel welcomed but she also basically called me dumb and that I didn't know anything that I was doing . When I asked for her name she legit covered her name tag and said that she won't be giving it to me . She also said that if I don't like the way things are done than I can leave or get helped by someone else even though there was no one else to help me . Her name is Betty and If you ever go here please do not get helped by her if you don't want to get yelled at or even have your intelligence insulted . Once again I don't know why they would still have her working there BETTY is not a good face for your store. read more

I visited this place multiple time, the customer service people are impacent and ignorant, I am a stamp collector and wanted to Buy, the latest stamp the perso who works there was so negligent to show my what they have and he had trouble ringing my stamps, he abselouly had no knowledge and interest in his job. Do try to avoid this place, unless you have to.. Use the ATM machines, if you can. read more

US Post Office - This is the counter, everything is outdated and old, I mean look at the pen, look at the monitor stand! This is the main office! - Post Offices Near Me - Pasadena, California

All of the clerks at the post office at 600 N Lincoln are outstanding, Betty, Junior, Kim just to name a few will go the extra mile; however Anoosh is LAZY and RUDE! Avoid dealing with her at all cost. I own a business and spend well over a $1000 each time I purchase stamps. I've been a loyal customer since 2012. I had 14 priority envelopes with documents prepared by an attorney that had to be mailed that day. I approached Anoosh's window and she said it was too larger, she would not process these priority mailing. I demanded to see a supervisor and she pointed to him. He was assisting another customer. Betty saw the situation and called me to her window, she gladly took care of my request. Anoosh gives the entire office a bad name. With all of the people that are unemployed that need jobs, why they keep her, I don't know. She's RUDE AND LAZY! Avoid d read more

Did you ever think you would see a rave review for a PO?? Well, this is it. I love the folks who helped me with a rush passport order including the photographs. I was done in under ten minutes. But then, it gets better. My daughter found my "Lost" passport and I went back and two women helped me "undo" my order after the passport service had already closed for the day. They gave me back my money (big bucks for the rush order) except for the charge for the photos, of course. They were lovely. It was a stressful day and situation but they could not have been nicer. Thanks to the USPO at this location. I hope they don't go out of business. They provide a valuable service. I also noticed that outgoing mail dropped in the mailbox here gets to it's destination very quickly compared to my local PO. read more

My mom works at a post office at home, so I know how these things work, and I always have a little extra patience compared to other people. I've only come here though, to pick up packages when I've missed my mailman. The will-call window usually has a short line, and each person can take anywhere from 5-10 minutes depending on how difficult their package is to find in the back. I've usually encountered accented workers at this window, but they're very nice and do their job and aren't hard to understand at all. It's usually quick and efficient. I've never had a problem with parking. I've also never been in the "shipping" part, which I assume warrants the most reviews. But from the looks of things, post offices get backed up because customers fly off the handle when their package is to them, the most important package in the world, as opposed to the 30 people behind them. Come on people, you do this to yourself. Watch your deadlines, that's your fault. read more

This is the Pasadena Main Post Office. The building is huge (occupies a full city block) and it is a very, very busy postal facility, that most likely, from the scope of the building, handles and processes a ton of mail (even the mail for the nearby NASA Jet Propulsion Laboratory). But for the typical person, who cares about all of this. Back in the main lobby, I like this location because even though it's a drive all way across to Northwest Pasadena for me, the location is open late and accepts mail late (I think until 7 p.m. weekdays). When I go there, there is always a long line, but they have all the stations open and most of the time operating at full efficiency. As a result, the line moves rather quickly. read more

(0 Rating) I called today, the first time I dialed, I spoke to representative and he ask for my zipcode and transferred me to another line and was on hold 55 min. I called from my cellphone 12 times while I was on hold on using my home phone, when I hit 0 to speak to someone, I get a dialed tone. I am not sure if someone is intentionally hanging up a phone. I was calling because I have UPS package that was transferred to USPS in this location, went to UPS today to pick up my packages and since I didn't receive what I was expecting from Bed Bath & Beyond. I've decided to check the status online and UPS have transferred to this location. Per status, it was delivered on Thursday, January 10 while I was at work and there's no one at my home to receive as eveyone was at work and school. Based on status, the mail person delivered to an actual person. Please explain. read more

WHAT THE EFF??? The package drop has seriously been broken for OVER A MONTH! Call a maintenance person and get the freaking thing fixed. It is NOT HARD - make a phone call. A private business would have that fixed in a few hours. Whoever manages this place (other than the incompetent federal government) is really failing hard. There is one gal at the front who is really sweet and helpful, and probably deals with really obnoxious people... but there's usually only one person at the desk, even with a line out the door (and other workers, you know, walking around...). But if the PACKAGE DROP worked, people could just drop their pre-paid packages off without standing in the line or coming in during open hours, which would be more EFFICIENT. read more

Anyone with half a brain can take care of business at this post office. The APC (Automated Postal Center) is easy to use and usually available. The employees are SUPER nice. Really. Don't stereotype postal workers. And, the best part? They let me choose CUTE stamps when I buy them from the front counter. ; ) read more

I'm never that thrilled to come here, mainly because of the parking lot. People seem to speed in and back up without much regard for other car or foot traffic. Also, I usually have to wait at least 10 minutes in line, even on an off-period during work hours. read more

This post office closes at 6!!!!!!! NOT 7!! The drive thru post drop boxes only take a totally flat letter. Long lines when you do go. read more

I understand that post office handles lots of mails everyday. However, it is totally ridiculous that I have been waiting for my mail for over a week, personally went to post office to wait at the will call 3 times (roughly 1 hour every time) and still don't have it. Asked the supervisor to call twice, never receive any phone call. Paged the supervisor to the will call desk, supervisor refuse to come to the front and talk. I think the supervisor at this location is way to important to be talking to any of the regular customer. read more

After reading all the bad reviews, I was not feeling very hopeful that I was going to find my elusive package which may or may not still be with the mailman that afternoon (since the attempted delivery was that morning). I approached one of the staff members asking about my package. he was swift and attentive in helping me. I stood in line for the will call to see if the package was on site and waited for a while since the line was kind of long, which was no big deal. they assigned an extra staff to help with the will call line so I felt like they were doing as much as they could to provide great customer service. when it was my turn, the staff at the will call was very friendly and helpful. He not only got the package that I was waiting for, he also handed me another package that I wasn't expecting yet! the only rude people that I saw there were a few of the customers. (you better check yourself before you wreck yourself) All in all, I'd say it was another great experience with USPS. read more

Customer service here is the worst not only do they hang up on you constantly, they're also very rude and will insult you and never resolve your issue but instead create a bigger one, I had called on behalf of my brother because his packages have been left on top of our mailbox area, which is not safe the usual carrier would deliver it to the apartments front doors for packages that couldn't fit inside mailbox, I was connected with someone of very low IQ who spoke like a thug and took offense to me asking if they could bring my package to the door because the mailbox area is not secure due to businesses downstairs leaving the doors open to the mailbox area, he told me then that we would now have to pick up our packages from the post office and our packages wouldn't be able to be delivered I asked him why? He said because I said it was a unsecure location but that's not what I said I said the mailbox area is unsecure he then told me I was acting like a fucking prick we went back and forth he continued to insult me I asked to speak to a supervisor he refused to connect me to one and hung up on me then proceeded to hang up on me every other time I called, he was rude and he acted like he had complete immunity to being held accountable for his actions, in the manner of which he was speaking he was of low intelligence and I questioned if I was even speaking to USPS or did someone play a prank on me and connected me to a local drug dealer/criminal/"peaceful protester" he literally told me that I need to calm the fuck down... can you imagine someone in customer service telling you to calm the fuck down? Like does that ever work? This guy should be fired and arrested I'm sure if you look into it he's probably committed multiple felonies from the way he talks. I asked him what his name was and he asked me for mine in response I gave him my name and then I asked him again for his name he said Mr Brown I'm assuming that's a fake name. read more

This is probably the best you're going to find the area (which sorta says something). The Good: Lots of free parking so you don't have to worry about a meter like you do at the Colorado one. Usually several tellers working to keep the line moving. Often the manager (?) is also floating around the line to see who can do what they need to with the machines and see if anyone has any questions. Nora (Asian lady) is the best! When I come in with a lot of boxes to ship, she moves fast to get me in and out ASAP. I've had other people go ahead of me in line to make sure I get her when I have a lot to ship. This post office is also open to 7PM on weekdays - an extra 2 hours over the Colorado one. For these reasons I come to this post office exclusively even though I'm much closer to the one on Colorado. The Bad: At times there can be a huge line here but it goes in waves. Pretty hit or miss no matter what time it is. One teller (white guy) - wish I got his name - I got once had a chip on his shoulder or something and took FOREVER to process my boxes. Definitely twice as long as it should have, and when your sending a dozen boxes like I was, that adds up to 1/2 hr of your life you're never getting back. Tips: If you have a lot to ship, ask for a cart and you can use it to load off of your car. Also, bring your patience! It's the USPS! read more

By far the worst post office in Pasadena! I would say worst than the DMV and that says a lot. The clerks clearly don't know what their doing and it's so obvious they hate their jobs. Avoid at all cost!!!! read more

I do not normally post reviews at all. But I must say that I got very good service at this post office just the other day. I had a lost package that had postage due on it. It was difficult to find but they stepped up and ended up delivering it back to my house which I so appreciated. Great service very straightforward. I don't know the man's name but thank you so much read more

Always receive good service when I visit this post office. I'm there on average 2-3 times a month. The about locks on the outside boxes are put on after the last pick up of the day because some of our less wonderful citizens put garbage, liquids, etc. in the boxes during the night hours. That *is* caring about the customers and their mail. read more

Terrible customer service. And apparently the line means nothing because clearly the employees have relationships with certain customers, and those individuals can be serviced first regardless if you've been patiently waiting in line. As if their time was more valuable than any other customer. Disrespectful in my opinion. read more

Go all the time, friendly clerks, services I need, it's a post office! If you go during busy times (right before closing) you're going to wait long, that's how it works. read more

Bad customer service and ever pick up the call! Usps give the first delivery notice and never come back again. Wasting forever to get any updates here read more

Holy hell. Our deliveryman is just beyond awful. There are 8 boxes in our complex. 8. Somehow, I get someone else's mail in our box almost daily and at least half our mail goes into someone else's box. If we're lucky, it ends up in one of the nice neighbors boxes and gets returned. If we're not, it likely gets tossed. Just today I got mail from THREE different units in my complex, and not a single piece of mail for my unit! I had two packages marked as 'left in residents mailbox' from amazon! We've called, lodged complaints, and gone in to the office personally. No improvements. My husband and I have both started shipping all our mail to our offices outside of Pasadena. I don't know if it's just our carrier that is so awful or if it's all of Pasadena. read more

Not bad at all. The lines are long, fewer windows than ever open, but still they're helpful. (Wish the peeps waiting to get their passports, though, would stop clogging up the head of the line for mail services!) Not nearly as good as the Caltech branch but you're nuts if you think I'm going to let that secret location out of the bag! read more

I dropped off my bills on 9/10/18 and the company's/people NEVER GOT THEM! It is a month later now and it's all late. Do not put your mail in the boxes outside of the post office there. read more

Almost every day, we come home to find mail strewn on the ground beneath our mail slot. Why, you ask? I'm glad you did. We find (mostly junk) mail strewn on the ground beneath our mail slot because it's too l bulky to fit in the mail slot and because the mailman evidently can't be bothered to perhaps place it under the door mat. If I were that irresponsible, I would loose my job in a heartbeat. read more

US Post Office - What happens when mail doesn't fit in mail slot. Thanks, USPS! - Post Offices Near Me - Pasadena, California

The supervisor has a horrible attitude, I went in to just ask about my package with my tracking number on my phone , the lady replied with " no I can not take it search it like that I need a little paper filled out to search " kept complaining saying I was holding back the line up . Horrible experience. read more

Just a heads-up that even if the will-call window is closed, you might be able to get your mail after ringing the service bell. My tan pick-up notice stated that will-call would be open at 9 AM on Saturdays, but actually I could have picked it up earlier like at 8 AM. I was told that they had not updated the form to save money. read more

The staff behind the counter is helpful but the manager is very rude and unhelpful. I was simply asking about options for international shipping, insurance and policies in case of loss or damage. The manager kept interrupting the clerk who was helping me, making the situation even more difficult. She wasn't able to answer any of my more advanced question and blamed me for slowing down the line. I was even asked to step away so she could help others. This has never happened to me ever, i am a very easy customer. When I asked her about policies in case of loss or damage, the only answer that I got was "Don't worry! It will be fine!". How unprofessional! Customer service is definitely not her strength, don't go to her with questions, you will leave more confused and be held responsible for it. read more

I come in today and there were only 3 clerks working. I came to get a money order and I wait in line and when I get to the counter the clerk told me he didn't have any money orders and asked if I could wait back in line and his co-worker on the side of him will help me. So I get to the counter so she could help me by getting a money order she in turn tells me she could help me but in order to get a money order I have to pay by credit card or debit. I go back in line finally the 3rd clerk Betty (who's normally nice but not on this day she had a real bad attitude) finishes up with her customer and I go up to her window doesn't acknowledge me at all by the way and tells her co-worker she's going on her break now and mind you there are 2 other people that need to get money orders via cash one of the customers who was in line asks Betty who is supposed to help us and she keeps repeating over and over that she has to go on her break and if we want we can wait til she comes back but she'll be back in 30 min. Totally unacceptable Betty you really need to treat customers better. I'll definitely be discussing this with a supervisor. read more

This post office is so unprofessional it is unbelievable. The staff here is apathetic and uncaring. They loose mail all the time and there is nothing we can do about it. Even contacted the main USPS and never got an answer to my email. read more

Excruciating. I'm conflicted about this review. I know the US Postal Service is having financial challenges and have made drastic cutbacks in office hours and personnel. Having to wait in a line that's always 10 people deep makes me want to head straight to Fed-Ex. Maybe it's just my luck, but anytime I go there's always the bare minimum of windows open. I just need to prepare myself each time, make sure I have no pressing appointments I need to get to, and expect to wait an excruciating amount of time to mail my package. The friendly postman at the window was having a personal conversation with the customer in front of me, which is fine, but he'd stop what he was doing to talk to her. "My kids are great, thanks. The oldest is enjoying basketball, and the twins are in a play later this month... here's a picture...etc." Please... weigh, stamp, take money, repeat. Sigh... sorry USPS, I am not a fan. read more

I lost 5packs stuff from amazon. I went to the post office. She told me already delievered. No one really helped. Told me wait .again wait. I went to the post office 6times in the pass month. Still no one wanna help. Just wait over and over. No one really serious work for the office read more

First the good stuff: Debra. She was kind, patient and did as much as she could to help resolve my situation and connect me with the Supervisor (Abriel Vega) and the Post Master. She deserves to be promoted to Supervisor as she exemplifies "customer care." Now the rest: Abriel Vega I made SEVERAL attempts to reach the Supervisor, Abriel Vega (including leaving messages, paging him) regarding an issue with the Mail Carrier. (The carrier went so far as to put a "VACANT" tag on the mailbox.) Each time I called the Post Office, Mr. Vega was "paged"; when he didn't respond, they took a message (including phone number) to return the call. Once time I called, I was told he was taking an online course and "couldn't pause the session - still no return call AFTER his online session. Each time, Debra suggested that I call back the next morning at about 9:00am. So, in addition to leaving numerous messages, I also tried calling back several days in a row. There was one morning when I called and the phone rang about 10 times and then disconnects. I dialed back and the same thing happened. I finally posted a complaint using the online system (USPS.com). Mr. Vega sent an e-mail about a day later asking for my contact information (which is included in the online form). I replied with my phone number. He called the next day and left a voice mail message; however, he did not leave a call back number. I e-mailed Mr. Vega thanking him for his voice mail message and invited him to call back or to leave me a number and best time to reach him. No surprise - There has been no response to my email. There is NO EXCUSE for the lack of customer care/customer service on the part of Mr. Vega. Clearly, Mr. Vega does not care about the customers of this Post Office. Unless I move, I am stuck with this being the processing center for my mail and Mr. Vega abuses this 'power' by choosing to do nothing about the service to it's constituents. read more

Hello y'all. It's another fire ass review from the critically acclaimed Judge Joe Brown. This is my first review in a place that's not a restaurant. I had a pretty rough day and was mailing out some heavy letters( figuratively speaking) And their was a young lady behind the counter. Didn't catch her name but she was an African American queen. You know I gots to big up my queens. Anyways, boy was she amazing. I was having a hard day dealing with shipping out s lawsuit because you can't trust people now a days. People be mad shady and take advantage of ya boy. If you reading this ms chinchilla this for you. Anyways even if she didn't really care about my day.... it sure as the hell felt like she cared about my well being. If every post office had someone like her, sure as hell their wouldn't be a phrase "going postal on that ass". I would put your name my lady, but I have a bad memory and forgot. But you the real MVP mama read more