I find this Post Office the central point of mail for the Pasadena area. I was so afraid that it…read morewould be in the fire burn area last year, but am happy to see the building untouched. There are many ways to send mail there and the location has Mail pickup a little earlier and later than other Post Offices.

Walking into this place feels like entering a live-action social experiment where patience goes to…read moredie. Line? Not a line but a full-blown pilgrimage. You start inside, then get promoted to the outdoor expansion pack because apparently square footage is optional here. By the time you reach the front, you've aged emotionally. Staffing situation: one employee holding down the entire operation like it's a one-woman Broadway show except the performance is titled "Please Wait... Forever." Every window moves at the speed of dial-up internet in 1998. You could mail a letter and receive it back before your turn gets called. Will call? That's not will call. That's won't call. Packages go in, but retrieving them feels like trying to access a hidden level in a game with no instructions. And let's talk about the atmosphere. A fascinating mix of confused customers, restless energy, and a few random characters just lingering like NPCs with unfinished quests. Highlight of the visit: being told nothing, slowly. If you're planning to come here, bring: - Snacks - Water - A folding chair - Possibly a will and testament On the bright side, if you survive the experience, your patience stat will be maxed out for life.

This is the Post Office building with the most aura I've ever been to, lol. The original building…read morewas designed in 1913, and a respectful addition, was built in 1938, and it shows. There are beautiful lighted stained glass ceiling tiles. The clerk that took care of me (Emilio? Edgar? Eduardo?) was incredibly friendly, polite, efficient and fast. Him and this great building gave this review the top score of 5/5 stars.

Horrible, horrible, horrible. The week of Christmas and one incredibly unhappy postal worker…read moremanaging a single window. Line all the way to the back wall. No wonder the USPS is dying out. What an abysmal experience.

After shipping for over 20 years through the USPS, this is the store I chose to go to for packages,…read morepostage and all other services that the Post Office offers. The lines are usually pretty short, except for certain times of the year, the service is exceptional and the staff keep the store clean, decorated, and professional. Feels like a cut above all the other locations and I especially enjoy the decorations that they put up during certain holidays throughout the year. If you visit now, you'll see St. Patricks day decorations. I know, I know, who decorates for St. Patricks day??? It's silly and probably unnecessary, but it brightens up my day just a little bit and more importantly, it shows that they care. I've made hundreds of trips to this location and not once, did I have a bad experience. Junior and Jack really make an effort to try and keep the lines moving quickly, and they're very helpful in answering any questions you may have. I sometimes marvel at the patience that Junior has when handling difficult customers with non-sensical questions, while I stand there visibly shaking my head. It's worth mentioning that I've noticed that the staff here will sometimes work through their lunch hours without breaks, especially during the busy season, I sincerely hope that management takes note and provides the staff with enough assistance that they do not need to do so. It's sometimes disheartening to see that despite the long hours and great service, they'd be forced to skip lunches or breaks. I was hesitant in writing this review, thinking, "great, now the lines are going to be longer" but considering the many trips i've made to this location and the great service i've received from them, it seemed only right to give them the praise they deserve. It's a great location, but please go elsewhere.

I love this little post office as it's near my house and the service from Junior is always top…read morenotch. I frequently mail things and every interaction with Junior make my day!

I wasn't planning on writing a review, but an unpleasant experience today made it hard to ignore…read more This is my go-to post office simply because it's the closest to my home, not because it's a pleasant place to visit. It is consistently understaffed, usually with only one or two employees working at a time. Today, I stopped by to ship a package and, as usual, there was a line. Two employees were on duty, but one spent a long time with a single customer while the other tried to keep the line moving. It quickly became apparent that the employee and the customer knew each other, as the interaction felt more like casual conversation than a transaction. Even after that customer left, both employees continued chatting and moving around with packages while customers waited. The experience was frustrating and made it feel like customer service was not the priority. Parking only adds to the inconvenience. Although there is street parking and a small lot in the back, everything is shared, making it difficult to find a spot. Unless you have no other option, I'd recommend using a different post office if possible.

Never knew this post office existed until recently. Parking is in the back, but you need to drive…read morethrough an alley to get there (which is fine). Was in and out within 2 minutes. There was only one employee at the front counter and she was very nice.

Wow, what can I say? Not a pleasant experience at all, unfortunately. And this was two days before…read moreChristmas. My cousin needed a box for a white elephant exchange and an Apple gift card. This post office had both items, fortunately. There was only one other person ahead of us and the lady working at the counter was exchanging familiar holiday pleasantries with her, maybe taking just a tad bit too long. But whatever. When it was finally our turn, her tone and attitude did a complete 180. This seemed really odd to me, but then again, this is the post office. And I figured it would be a quick in and out; at least that's what I thought it was going to be. Every answer and sentence from this woman was curt and just super impersonal, like she didn't like the fact that we were there in the first place. No holiday pleasantries for us, I guess. And all we did was walk in. Things got worse after that. Apparently the Apple gift card he wanted to buy wasn't working and accepting money for whatever reason. And so she asked us to grab another one. That one didn't work as well. But she had already charged his card. 15 minutes later, after some computer keyboard magicianry, she ended up having to give only partial cash back from the total gift card amount since they didn't have enough cash on-hand in the register. The rest came in a money order that she had to process as well. So now we're being inconvenienced with having to carry around money orders because - for reasons that were really never made sense - the gift cards wouldn't take any money. Another staffer was there, maybe a manager, who had to put in his code in the computer to authorize these transactions. I told him maybe they should pull all the Apple gift cards from the shelves since they don't apparently work. He completely ignored me. Didn't even look my way. In the end, his colleague could barely muster up an apology for a 15-minute interaction that should've taken a couple minutes. I think I may have heard a whispered or muttered "sorry about that" at the very end. LAME!

Jeff at the counter went out of his way to help me, amazing customer service. I went in around noon…read moreand there was no wait. Parking was easy with handicap spaces. They sell supplies and there are mailboxes for rent. It's a good location.

I come here often to drop off packages because I sell some of my clothes online from time to time…read more Yes, this post office I quite small but they make it up with the staff. They're so nice and very helpful and I love that they don't come off as snobby at all. I love coming here because of them! Keep up the good work! As for parking, they're in the place so there's plenty of parking to choose from! Can't wait to see you guys again!

Can you please make your building sign bigger ? It's in the corner and already hard to find. Mind…read moreyou there's another postal place next door and their sign is bigger so I thought I was at the wrong place. Smh. Also there is no one at the front desk, you have to wait

It's among the least attractive post offices I've ever seen, but the people are very nice and…read moreefficient. I wish the government would throw some money at a renovation.

Most USPS experiences leave much to be desired but I had one today that made up for the less…read morepositive ones. Geovanne went out of his way to help me figure out my issue and efficiently handled it with a great attitude- didn't make me feel like I was wasting time. Most of the time I ask questions I'm met with impatience or cold attitude. Thanks Geovanne! Makes me want to come back. Wish they opened earlier like other locations and had better parking situation but conveniently located for me.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are no hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the establishment, and it's shared with other businesses. The lot rarely ever gets full though. So don't worry. Each parking spot is pretty wide. You can also do street parking. Take your pick. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, helpful, and knowledgeable. This is one of my go to post offices in my area. I enjoy coming here because everyone who works here are super reliable, efficient, kind, and helpful.

Unreliable and unprofessional. The San Marino post office closes during arbitrary times. While…read morethere's a closed sign (see photo) when they should be open (11:30 am), you can hear the workers behind the doors talking and laughing with music blasting. This location has gone from a B+ to an F.

Stay away from this USPS office. The people who work there are dishonest. If you do business…read morepackage drop offs, make sure to watch them weigh it or they will change the weight on the box so you get billed more later. The workers here need to be investigated.

went here at 9:15 on a monday and the frontt desk was closed. at 9:15. when did that happen? they…read moredidn't even have the envelopes i needed in the lobby, so I just went to the UPS stor across the street. atleast they were open.

The family still has a PO Box at this old school location so we come by once in while to collect…read morethe mail. They used to have the doors open 24 hours to access the boxes but things have changed and crime is up and homeless have slept in the buildings overnight.

I have been coming to this post office branch for over 15 years. I used to look forward to it as…read morethe staff is very nice and friendly. I noticed the past couple of years at the lines are impossibly long at all times. I believe they may be understaffed. What's most upsetting to me is there is one employee who is so pushy. I once went in about half an hour after they closed to use the self-service machine and he literally made me stop mid-transaction and leave because he "wanted to go home'. I would expect that he would offer his help to help me finish my transaction more quickly. At least 50% of the time the machine does not read the QR codes. I either have to try the transaction multiple times or I have to enter the tracking number manually which invariably generates an error. Another time I walked in and granted it was one minute before closing but the doors were still open and he actually walked me back out after I was inside. Is it my fault that he didn't lock the doors when they were supposedly closed? I find it extremely frustrating. I have a job during business hours and often have to rush there just before closing. Because of these recent experiences I find myself looking for any other shipment service that I prefer to use instead. They're also open longer hours.