Someone's gotta write a review for a DMV right? It's not gonna be an all-star experience, but my…read morelast experience at this specific DMV was surprisingly not bad. I had made an appointment for my mom to get her real ID. Upon check-in (which was done online), we were given a number immediately. We sat down and waited to be called. It took about 20 minutes from check-in to being seen by someone. The process was relatively fast. Overall the process was pretty fast!

I wish I could give 0 stars! The manager of this location dresses like she's going to the club,…read morevery unprofessional, doesn't even brush her hair. Her and another lady named Patricia when you enter to obtain a number to get in line are the worst people to have in front trying to "help" people. Horrible attitudes, no manners, they have no patience for elderly people or people whose first language is not English. They should not be the first faces you have to greet and be attended by when entering this location. Horrible service. I had to tell the manager to be more polite to an elderly Asian couple because they didn't understand her directions to get a QR code to get a number to get in line and they just kept both talking to the couple as if they were dumb and kept raising their voices at them. Horrible way to treat our elders.

Had a morning appointment for a driver's license permit. Parking was a challenge so I had to park…read moreon the street. The location was well organized with color arrows to help guide you to your window. It was #26 for us. We were in and out in a flash. There's a new option to get in line at home. That's super cool. The service was unbelievably amazing. The agent that helped also lived in my city.

This DMV is incredibly unorganized…read more The first time I came was about 8 years ago to take my driver's test which was a pretty good experience. I had no issues whatsoever. The second and last time I came here was a different story. There was a female employee who was yelling at people and pointing for them where to go. So unprofessional. When it came to my turn, I was confused to where she was pointing at and yelling at me where to go since she was behind the desk but she continued to just yell louder and give me attitude like I was a back in grade school. I'm a substitute teacher and I don't even talk to my students that way. I went up to her to ask her a question and she just gives me attitude back again. The other employee next to her was more patient and professional. But my goodness I've never had to deal with such a rude, unprofessional employee anywhere before. The whole DMV was just chaotic. I typically go to the one in Arleta and it's much more organized no matter how packed it gets. Definitely won't be back there again.

The DMV experience has always been described as one of those harrowing experiences with long wait…read moretimes, unfriendly staff, outdated everything, and just general negativity. Surprisingly, the experience here was pretty positive on a recent visit. I was helping my cousin get set up with his DL for the first time and the staff were friendly in helping get things set up for him and allowing me to help translate. The person helping us (I wish I got her name but she was really sweet and was learning basic Mandarin to help folks who come through) was able to get set up with the RealID in person, even though all of his documents have not physically arrived. There were some hiccups, as would be expected, but nothing that the staff weren't willing to be helpful and patient with us with. The facility itself is clean and seems well maintained. There was plenty of parking and it was easy to get in. I guess when I finally come back to socal permanently, I'll likely end up coming to get my license at this location!

The employee was very impatient and unprofessional during my visit today. I only tried to ask one…read morequick question that would have taken a second to answer, but he immediately dismissed me and called the next number before I could finish speaking. His tone, attitude, and facial expressions were disrespectful and made me feel uncomfortable. When I mentioned filing a complaint, he sarcastically waved me over and told me to "go ahead and complain," which felt very inappropriate and unprofessional for a DMV employee. I understand DMV policies must be followed, but customers should still be treated with basic respect and professionalism.

Arrived at 730am on a Tuesday. As soon as we were let in at 8am I was able to be seen at a counter…read more Done at 8:10am. No appointment. At that hour plenty of parking. Would return.

Had to go in to renew my license. Had an appointment at 9:30 on a Monday morning. Checked in at…read more9:10 and walked out at 9:29. Great service.

If you book an appointment & follow instructions. This place is seamless!…read more Was in and out in less than 30 mins.

I visited this DMV around 4:00 PM on 7/24/26, and unfortunately, the customer service was extremely…read moredisappointing. The woman working at Window 6 had so much attitude and came across as if she absolutely hated her job and did not want to be there. My 15 year old son was there working toward getting his learner's permit, and even he was blown away by her tone and demeanor. What should have been an exciting experience for him was made uncomfortable by the way we were treated. When you work in a customer facing position, professionalism and basic courtesy should be expected. Management really needs to do a better job ensuring the employees representing this location know how to speak to and treat customers with respect.

Ed is AMAZING. Truly. The fact he offers this service is a God-send and well worth the cost vs…read more going to the DMV and risking wasting time/energy. I needed my out of state license plates transferred to CA plates and it was all done and good to go in 30 min. He helped to answer any of my questions and was extremely helpful in educating me, without making me feel bad for not knowing anything. Thanks, Ed!

Wow. Life saver. Sanity solution. I have spent the last two months trying to complete my…read moreregistration with the DMV to no avail. I had one renewal that was lost in the mail, and the wait times for the phone lines are horrendous. I wasn't eligible for online registration because I was too far overdue--they sent a notice to an old address that was updated for my license, but not my mailing address . Rose City got me a same day appointment on no advance notice, processed my renewal and handed me my new tags and registration on the spot. In quarantine we have had to Learn how to get things done without access to the normal resources, and normally that means not getting things done in person. This is one solution that's may seem contrary because you're walking into a building instead of doing it through the mail or phone, but everything gets done immediately. And with the way many government services are backlogged or overwhelmed, this is one instance where paying a little bit more to contract the services from a local business is worth the cost.

I had a great experience with Joseph at Windows 17 in West Covina. He went above and beyond…read morehelping me with a DL situation. He said, due to a recent training he had just completed, he was able to fix my problem and lessen my stress completely! He deserves a commendation for his customer service.

Who doesn't get even a little irritated having to make a trip to the DMV lol? Well, this trip went…read moresmoothly and I was in and out in 30 or so minutes from my 3:10pm appointment time. I made an appointment to renew my driver's license since it's expiring at the end of the year. DMV employees were courteous and despite me thinking my new driver's license photo probably looks bad lol, this was a fast trip to the DMV with an appointment.

High efficiency & friendly officials. Many people went there around New Year holidays and always…read moreget help.

Just a miserable place. People screaming at each other. Indifferent employees behind the desks. My…read more"helper" insisted by lien release needed a stamp, though no such requirement appears ANYWHERE on the form or in the regulations. Took the same form to Glendale where it was approved in seconds. These people in Pasadena are the worst -- they wield their random power against you with impunity. Actually saw a woman crying. Don't go here if you don't have to.

I always dread doing administrative/legal/serious paperwork, but interactions like the one I had at…read moreOne Stop remind me there are people who are special and fabulous at their jobs. I needed Livescan fingerprinting done and called One Stop. They were very direct, helpful, and I stopped right in. Eric/Araik was AMAZING--so funny, so kind, so generous. He genuinely loves his job and sees this work as helping others. I was so impressed with his work and business sense, I got him donuts to thank you. THAT'S how cool he is. Please support small businesses like Eric's! Pasadena is wonderful because of people like him! His services are vast, prices are agreeable, and customer service is the BEST you'll find, I'm sure of it! Check him out!

Araik was awesome! Did my fingerprints here. Took less than 10 minutes…read more I'm very happy. Worth every dollar. Very nice guy!

This place is great, and really is the BEST alternative to the DMV, being a local to Pasadena, and…read moreliving just down the road. This place comes in clutch! They helped me register my recently owned Mazda Protege 5 , which I actually later sold. They also helped officiate that, and even left a great impression on the new owners buying our dear old Protege 5!

Fast efficient helpful way to skip the DMV. Friendly staff, great service. "Can do" attitude!read more