COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are no hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the establishment, and it's shared with other businesses. The lot rarely ever gets full though. So don't worry. Each parking spot is pretty wide. You can also do street parking. Take your pick. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, helpful, and knowledgeable. This is one of my go to post offices in my area. I enjoy coming here because everyone who works here are super reliable, efficient, kind, and helpful.

Unreliable and unprofessional. The San Marino post office closes during arbitrary times. While…read morethere's a closed sign (see photo) when they should be open (11:30 am), you can hear the workers behind the doors talking and laughing with music blasting. This location has gone from a B+ to an F.

This was the cleanest most quiet post office ive ever been in. It was so calming i was looking…read morearound for the zen garden. Though it did not have one it was so peaceful it needed one. It was not what I was not usually used to, everyone was nice and my transaction was easy. I hope to come back. They should have meditating here.

I am writing to formally report an unacceptable interaction I had with one of your USPS pick-up…read moredrivers at a drop-off location on May 19 around 4:40PM afternoon During my visit, I asked the driver a simple question to clarify his instructions, as he was not communicating clearly. Instead of explaining in a professional manner, he responded with visible frustration and began cursing--in Vietnamese--apparently assuming I wouldn't understand. However, I do understand Vietnamese, and the words he used were highly disrespectful and inappropriate in any setting, especially in a public service role. This behavior was not only unprofessional but also deeply offensive. I approached the situation calmly and respectfully, only to be met with verbal abuse. No customer should be subjected to that kind of treatment when seeking help or clarity at a USPS location.

Wow, what can I say? Not a pleasant experience at all, unfortunately. And this was two days before…read moreChristmas. My cousin needed a box for a white elephant exchange and an Apple gift card. This post office had both items, fortunately. There was only one other person ahead of us and the lady working at the counter was exchanging familiar holiday pleasantries with her, maybe taking just a tad bit too long. But whatever. When it was finally our turn, her tone and attitude did a complete 180. This seemed really odd to me, but then again, this is the post office. And I figured it would be a quick in and out; at least that's what I thought it was going to be. Every answer and sentence from this woman was curt and just super impersonal, like she didn't like the fact that we were there in the first place. No holiday pleasantries for us, I guess. And all we did was walk in. Things got worse after that. Apparently the Apple gift card he wanted to buy wasn't working and accepting money for whatever reason. And so she asked us to grab another one. That one didn't work as well. But she had already charged his card. 15 minutes later, after some computer keyboard magicianry, she ended up having to give only partial cash back from the total gift card amount since they didn't have enough cash on-hand in the register. The rest came in a money order that she had to process as well. So now we're being inconvenienced with having to carry around money orders because - for reasons that were really never made sense - the gift cards wouldn't take any money. Another staffer was there, maybe a manager, who had to put in his code in the computer to authorize these transactions. I told him maybe they should pull all the Apple gift cards from the shelves since they don't apparently work. He completely ignored me. Didn't even look my way. In the end, his colleague could barely muster up an apology for a 15-minute interaction that should've taken a couple minutes. I think I may have heard a whispered or muttered "sorry about that" at the very end. LAME!

Jeff at the counter went out of his way to help me, amazing customer service. I went in around noon…read moreand there was no wait. Parking was easy with handicap spaces. They sell supplies and there are mailboxes for rent. It's a good location.

This is the busiest post office I've been to. I usually try to go before 4pm as it tends to get…read morevery busy and get long lines since everyone is trying to make it in before the 5pm closing time. The staff friendliness is a hit or miss but they are always helpful and efficient. I've always only seen 2-3 people behind the counter and are usually bilingual in Chinese or Spanish. They also have self help kiosks which make things go faster and there are also drop off chutes and boxes in the lobby and on the outside which are also collected by 5pm.

The staff are friendly. I just wish there were more of them. Why would you only have one person…read moreworking the counter on a Monday at 4pm in the afternoon? Typically, businesses that are not open on a Sunday, Mondays are their busiest days. My most recent Monday visit, the line for the counter service went all the way out to where the PO Boxes were located. I waited close to 30 minutes before I got to the front of the line... So if you're planning on coming to this location, don't come on a Monday.

I wasn't planning on writing a review, but an unpleasant experience today made it hard to ignore…read more This is my go-to post office simply because it's the closest to my home, not because it's a pleasant place to visit. It is consistently understaffed, usually with only one or two employees working at a time. Today, I stopped by to ship a package and, as usual, there was a line. Two employees were on duty, but one spent a long time with a single customer while the other tried to keep the line moving. It quickly became apparent that the employee and the customer knew each other, as the interaction felt more like casual conversation than a transaction. Even after that customer left, both employees continued chatting and moving around with packages while customers waited. The experience was frustrating and made it feel like customer service was not the priority. Parking only adds to the inconvenience. Although there is street parking and a small lot in the back, everything is shared, making it difficult to find a spot. Unless you have no other option, I'd recommend using a different post office if possible.

Never knew this post office existed until recently. Parking is in the back, but you need to drive…read morethrough an alley to get there (which is fine). Was in and out within 2 minutes. There was only one employee at the front counter and she was very nice.

I find this Post Office the central point of mail for the Pasadena area. I was so afraid that it…read morewould be in the fire burn area last year, but am happy to see the building untouched. There are many ways to send mail there and the location has Mail pickup a little earlier and later than other Post Offices.

Walking into this place feels like entering a live-action social experiment where patience goes to…read moredie. Line? Not a line but a full-blown pilgrimage. You start inside, then get promoted to the outdoor expansion pack because apparently square footage is optional here. By the time you reach the front, you've aged emotionally. Staffing situation: one employee holding down the entire operation like it's a one-woman Broadway show except the performance is titled "Please Wait... Forever." Every window moves at the speed of dial-up internet in 1998. You could mail a letter and receive it back before your turn gets called. Will call? That's not will call. That's won't call. Packages go in, but retrieving them feels like trying to access a hidden level in a game with no instructions. And let's talk about the atmosphere. A fascinating mix of confused customers, restless energy, and a few random characters just lingering like NPCs with unfinished quests. Highlight of the visit: being told nothing, slowly. If you're planning to come here, bring: - Snacks - Water - A folding chair - Possibly a will and testament On the bright side, if you survive the experience, your patience stat will be maxed out for life.

I went to get passport renewals for my son and Bryan was super nice and whole process took less…read morethan 15 min. We were very happy with the passport renewals service and process went really well and speedy. Good idea to make appointment and also they take passport picture there too. Very smooth process. Thank you Bryan. You were awesome!!

This is the worst postal office ever. They threw away one of my packages that was delivered to my…read morePO Box. Another package that I accidentally dropped off to them, but should've been to UPS was confiscated and disposed of. I mean, how hard is it to just call UPS for a pick up? It was an accident. I do a lot of package and mailing. They miss handle my fragile items. I ship out a lot and they end up being broken. Trying to get the money back from them is very difficult as their website is incredibly hard to submit claims and they like to deny the claims anyway. Just stay away from the USPS if possible. Postage has gotten so expensive its not worth it!

1/24/26 What can I say? It's the Post Office. Short & sweet, it's clean, appears to be well…read moremaintained. Right now it's closed so I cannot review the staff interaction bit. It fits my purpose, to buy stamps since all my stuff (crafts & other things) are packed away for the time being. The kiosk was definitely convenient & easy to use. It's still sticker shock, now that 1st class stamp now costs $0.78 & international is $1.70. Even my friend in Germany says that's really steep. It is what it is, probably the reason most folks do email & other means of correspondence nowadays. It was a good experience, quick & easy peasy.

I don't like to write negative reviews like this but I think this is the worst USPS location in the…read morearea. I have been to dozens of USPS locations and not one location has ever denied shipping my package. I came in to drop off a package with an Arcadia return address and they told me I couldn't drop off at this location and had to drop off at Arcadia post office. I was confused because I have dropped off packages with the same return address in El Monte, San Marino, Pasadena, City of Industry, and even Garden Grove before without any problems. I even went to a different location post office and asked if I can drop off a package from a different city's return address and they looked at me super confused as if that is an issue at all. All in all, do not come here. There are so many other post office locations with better service and nicer attitudes

Buying postage stamps in person…read more.. Did you ever leave a business and think: "I should have bought _____." That's what happened after I left Sierra Madre's Post Office. As I was driving to my next destination, I thought that I should have purchased more stamps. Just then, I saw this post office in Arcadia and made a quick left into the driveway - after the post office - because there was a van coming out of the driveway closest to the post office. Turns out that what I did was correct. The driveway closest to the post office is one-way out only. I read the reviews about the older Asian female worker. She was scolding the customer in front of me. Oh wow. When it was my turn, I wondered if she was going to yell at me for paying in coins. Haha! I took a chance and unloaded what felt like five pounds worth of nickels, dimes, and quarters! It's good to put them back into circulation, right? ... because two international stamps are only $2.90 right now. It's a great time to use coins as payment for this small amount of currency! I thought I counted correctly, but all she said was, "You need ten more cents." That was my cue to give her ten pennies... LOL! Anyway, that's my way of risk-taking. I'll play it safe the rest of the day... Hopefully...

Horrible customer service!!! I couldn't mail my package and didn't understand why. Instead of…read moreexplaining, the old man behind the counter just repeated the same thing louder and louder!! Embarrassing, not helpful, and super inconveniencing!!

It's ok for the Amazon and UPS service it's just a mailbox place it's quick in and outread more

One key note: If you need counter service, they are not fully open all day. As of Dec 2024, they…read moretake a lunch break in between from 2-3pm, so avoid that time if you need mailing service help. That being said, very nice place to get your shipping needs covered! The woman working the front was very nice and prompt in helping with my package. No line either which is nice. If you live in the area, recommend!