Disappointed with the customer service at this location. I entered the building three minutes before closing to finish writing an address in the mail room. When I turned to enter the main area to ship the item, an employee locked the door in front of me--despite having seen me enter before 5:00. When I knocked and said, "You saw me come in before 5," I was told, "You should have been in this room. We close at 5," after which the lights were turned off. I then watched other employees laugh, which was a particularly professional touch. I understand closing time policies. What I don't understand is being treated rudely when I was already inside the building and attempting to complete a transaction in good faith. After a long workday, this interaction felt dismissive and unnecessary. I'll be returning to speak with the manager, as basic courtesy shouldn't end the moment the clock hits 5:00. read more

Extremely frustrating and disappointing experience at the Atwater Post Office. I went in simply to purchase a money order and needed to split the payment--$500 on my debit card and the remainder in cash. This should not have been an issue. However, the clerk told me I could not tap my debit card and that I needed the physical card. When I explained that I paid for a money order the exact same way last month at this same location, she dismissively said, "It's new." That makes absolutely no sense. If this is truly a "new" policy, it's clearly not being communicated consistently or professionally. It completely defeats the purpose of having a debit card stored securely on my phone if I'm suddenly not allowed to use it--especially when I wasn't attempting anything unsafe or unusual. I wasn't bypassing a PIN or doing anything improper. The lack of consistency, poor explanation, and unhelpful attitude made a simple transaction unnecessarily stressful. This post office seriously needs better training, clearer policies, and improved customer service. I left annoyed and disappointed over something that should have taken minutes. read more

US Post Office - Clerk #2 - Post Offices Near Me - Los Angeles, California

Super fast friendly service. 3 windows open. Fast flow of traffic coming and going. 8 parking spots in front and 1 handicapped spot on left in front. read more

US Post Office - Highly recommend this PO! Fast in and out! 7 parking spots and 2 handicapped. - Post Offices Near Me - Los Angeles, California

Mrs. Kong is amazing BUT Connie is horrible. Real power trip she's on. I arrived today around 2:30, huge line and Connie was flirting with some guy at her window for about 10 mins. They were small talking etc. After 10 mins she checked him out and he paid and left. She was not happy I was standing close by her window and she said "I needed to step back." I did so then she said "I needed to step by all the way behind the counter." After she was done flirty she called next so I went up to her window and she said I had to change out boxes bc she wouldn't accept the white ups one I boxes up. So she made me get out of line and re-box my package. I got back in line and unfortunately got her again. I approach her window and she said do your packages have to and from on them so I said this one does so if you can start with that one and I'll write the from on the other package and she said no. She made me get out of line again and told me not to come back to her window. I get out of line again, write the from address on my package and get back in line. She proceeded to tell me where to stand again in the line. I just ignored her power trip. Finally I hit the jackpot and got Mrs. Kong- I love her. She's always so nice, helpful and sweet. I paid and before I left I made sure I got the postal workers name who was on a power trip, flirting during work hours and holding up the long line and was enjoying making me suffer by telling where to stand and to continually get out of line. Her name is Connie. Connie you're horrible and should not work in any service job. I hope your manager reads this. read more

Big positive difference in service, courtesy, and helpfulness here compared to other USPS offices. I had a PO Box here for deliveries and they were always helpful and quick. We went to get passports as a walk in for our kids and the process was seamless. Thank you for taking the time to greet with a smile and go beyond in your service! read more

With the exception of Kong who is so nice and helpful this post office is bad energy. It needs a limpia for real! Employees are rude and disrespectful to customers for no reason at all. When you say "Good morning" they roll their eyes and say "What do you want?" These USPS employees (except Kong) clearly hate themselves and hate their lives and will try to take it out on you. Don't let them! Report bad behavior! I definitely sage myself after I enter this post office. It's that bad. Link to report poor customer service: https://emailus.usps.com/s/personnel-inquiry read more

I'm sure in every post office there will always be mixed reviews as one cannot make everyone happy. However, I've had my po box here for what seems like 2 decades and yes there were rough moments with a few employees, but for the most part it's been a great experience with how customer service is being handled here. All the staff seems quite familiar with me now and one would never have to wait to long to be helped unless there's a customer who's transaction is difficult cause a delay on serving the rest of the customers which isn't the staff's fault obviously. This branch is definitely my go to. They get the job done for me. Thumbs way up for me! Bam! read more

Is there a way to give zero stars? We signed up for an appointment at 12:15 and when we arrived, we were told by the noon appointment ahead of us that the passport worker was gone for lunch. Not only did AJ (the passport worker) leave for lunch while she had appointments, when she got back around 12:50, she took the photos of the noon appointment, then took the application from the noon appointment and then disappeared to the back for FOURTY-FIVE minutes without any communication other than something vague (machine isn't working). By 2, the noon appointment customers had to leave because they had a 2:30 appointment. AJ then announces for everyone to leave and reschedule their passport appointment (despite the post office being open until 3). It turns out it was the photo machine that wasn't working and there was no reason for her to say that if you already had your photos. We insisted that she take our application (since we already had our photos) and she clearly didn't want to do it. In the end, we ended up being helped by the very lovely Love (aptly named) who took 10 minutes and processed our application. read more

US Post Office - Post Offices Near Me - Los Angeles, California

My go to post office on my way to work which makes this place very convenient. You can drive onto their small parking lot and drop your mail into the mailbox without getting out of your car. Very easy. Been inside once to purchase stamps. Customer service was fine. Not a very big post office. There's a mail slot inside the post office if you prefer to do that instead of the outside mailbox. read more

US Post Office - Post Offices Near Me - Los Angeles, California

Quite possibly the most wholesome post office I've been to since living in LA. You see, in my area, the only few locations closest are an anxiety fiesta. The nearest one from me is by The Bloc and it's interesting to me that for months they've only accepted cash. No need to complain anymore about their ways but it made me appreciate this one very much. Like they say, you can't have a rainbow without a little rain. We specifically drove out of our way to drop packages off here because distrust of our main locations. It was a far drive but thankfully we had errands nearby. The location has convenient parking and the staff was very friendly (for a change of what I'm used to downtown). It made me miss the post offices back in the day when I lived in the burbs. I appreciated the old school vintage relics they had on display; all Priority flat rate boxes were available. Although very small inside, I didn't feel like an employee was going to sneeze on me or that my package would go missing. read more

This review is mainly for the passport photo service, though there is another reason why I would recommend this post office: during all of my recent visits, there was a limited line! I've been to enough post offices in my lifetime to know that a small line is a reason to celebrate, so that's one perk of this site. However, my most recent visit was for passport photos. It was a fairly straightforward process, and after letting the clerk know the reason why I was there, he quickly helped me to get the photos done. Overall, I was satisfied and felt that the price was reasonable (and maybe even slightly cheaper0 compared to other places I was considering. read more

I just stopped by to get some stamps I had to wait in line because the machine isn't working. I walked up to the counter and one of the workers gave me attitude for approaching them. I assumed they would attend to me next since they had been actively attending everyone in line. I'm very patient and passive so I didn't give attitude back I just had to wait like three extra minutes for them to finish their conversation. All I can say is that they are Unnecessarily Rude, they prob don't get paid enough to be nice read more

I live in Los Feliz but will drive out of my way to go to this post office. Ms. Kong and Twanna are lovely (and I know there are other staffers who are great, too; their names escape me at the moment). They recently helped me with renewing my passport and were incredibly kind, patient (I didn't know what the heck I was doing), and good-humored. It's too bad that the outside mailbox is locked after hours now, but I'm sure it was a safety call that had to be made. read more

Love how kind and efficient and helpful this staff is every time I go in. For those who complain about the parking- if you go into the neighborhood around the bend, there is plenty available for you to mail your packages if the lot is full. I love that they always try to help me find the most affordable way to ship something and always have things stocked up. read more

I normally really like this post office, but today I came by to drop off a letter at their mailbox after hours and was very surprised to see it locked!! No slot on the main building, either. Never seen a lock/ barrier on a blue USPS mailbox before, especially not on USPS property. Was vandalism a problem here? Anyhoo you can't drop any mail here after hours anymore :/ read more

This is my go-to post office because the staff are friendly and helpful and typically when I go (early morning) the wait time is totally reasonable. Parkings not ideal but there are usually a few spots on the street open if you can't wait a few mins for a spot to open up in the lot. read more

I did go to this post office at Griffith and I'm not surprised that some of the bad reviews they mention the name ANNETTE, ASHLEY* and CARMEN. She wouldn't deliver my mail because of my dogs even though my dogs are rarely out in the front yard. So I end up putting a new one that is closer to the sidewalk but on top of my fence. A few years later "CARMEN" complaint again that my mailbox is too high so I comply with their request by removing it out. I thought that she will continue to deliver to my original box but they wouldn't till I fix the problem. So went to the office to get my mail cause it was not being delivered. I was shocked that they refuse to give my mail to me. I try to talk to her supervisor and manager but both are NOT helpful, I can't describe the way they talk, the tone of their voice and the way they act... like they're very smart people and I don't know anything that I should listen to them. Sound very fair, isn't it? So I ask her if she can deliver other mail around my neighborhood which most of us has the same landscape and has same gate & stair, and why she can't walk to my stair open the gate and drop my mail to my mailbox?!!! Their excuse is laughable "out of route or line of service". I can't remember which one cause I was so pissed. I think she is LAZY and doesn't want to do any effort to do her job. I have asked other courier and he said he's not surprised coming from Carmen. Same with her manager& supervisor, they're taking side without doing any investigation. So I file a formal complaint with USPS and they're being investigated. I wish they can be more educated. Good luck guys, keep posting your interactions with the place so people can be informed about their behavior towards us, good or bad. This way I hope they read this review and think twice before act so highly of themselves. Peace! read more

US Post Office - They said they can't open any gate. - Post Offices Near Me - Los Angeles, California

See all

Great customer service, patience and guidance. I was struggling from one post office, the clerk called out on Alvarado and Glendale). My service was for a passport. I found this location on yelp, I came to this one tired, frustrated and stressful. The clerk Roberto I believe that's his name if I caught it right, great service and put that smile on me. At times people don't know we go through and he flipped everything, great service and did a great impact. Thank you for your service. read more

One of the best experiences I've ever had at a US post office! I called beforehand in regard to renewing my passport to ask for their hours and required documents and things to bring. I came at around 9:30 AM, and there were a couple of people coming in and out, but no line for the windows. I was immediately assisted by Rey, and he was friendly and very efficient. He helped me get all my paperwork ready, and I could tell that he was experienced with the passport process. Sadly, I was actually missing a few items, but he was able to help me retrieve them so that I didn't have to drive all the way back home and back! He even made me a copy of one of my licenses "just in case you need it in the mean time" (because you have to send the originals with the passport). He is was very thorough, and made sure my package was set up as safe as possible (by applying clear packaging tape on top of the "TO" and "FROM" addresses in case it got wet!!!). Rey is so good at his job and such a pleasure to work with, especially in the early hours of the day. I've been to many USPS offices, but he truly made my experience at this USPS positive and you can see that he cares about customer service and the quality of his services. read more

This post office has a pretty small, historic looking lobby and mailbox area. When I popped in there was a long line, but they were well-staffed, and the line moved really quickly. The man who helped me was friendly and efficient, and the package I mailed out arrived safely across the country a day earlier than expected! No complaints here! read more

Worse place ever, customer service sucks. Never again will make an appointment at this place, they tell me one time then tell me to come back. read more

Kong was the best. She helped us with our international package and was able to navigate through the info to get the best price. She was honest and got everything correct on the spot . Great post office experience and parking was fine on Saturday right before they closed at 3 read more

I feel deceived with the insurance option because I always paid for a service (priority mail) with insurance to make sure that if you guys lose my package, at least I will get my money back. Now you are telling me that my claim has been denied because insufficient address (by the way, the usps employee of this location verified the address for me) but I never got my package back, so now I don't trust your service anymore. I asked for a supervisor to explain the situation and the customer service representative on the phone denied my request. I'm starting to think that your insurance is a fraud, just another way to take money from your customers, there's multiple victims of yours in the internet and they all think the same, usps package insurance is a scam. read more

I have endless years of frustration with my mail carrier Carmen, #447. She is rude and passive aggressive, always stuffing my mailbox with coupon fliers NOT ADDRESSED TO ME. The result is my wanted mail is deliverd torn and mangled. I also recently had Bank of America new debit card never arrive and fraudulently used at numerous local businesses. Hmm, how did they get into my locked mailbox ? I am in process of filing another formal complaint with current managers at the Post Office, specifically Annette Delamora. I am interested to know is anyone else receiving similar mail carrier abuse ? Two stars, instead of zero, because the employees at Post Office itself, Oscar & Ashley to name two current, are friendly and helpful. read more

I'm so cautious when it comes to choosing a Post Office/ Because if it's really congested, my old ass grows nauseous// It's an extremely slow process if you don't avoid the masses/ 99% of the time your ass is moving slower than molasses/ But this specific location passes every single test, son/ There's rarely any wait time; It's by far the best one// It's truly mind-blowing how quickly things get done/ Other locations think they're efficient but are full of shit like my rectum// Check them out, but if you live close I'd suggest you walk there/ Since they have a really small, and always full, parking lot there// Unfortunately I cannot share the best times to go, can't ruin'em/ The self-service kiosk is super clutch, wish they had two of'em// I'm 100% positive most'll say good things about this local spot/ Even if I had a bad day here, I would never go Postal, doc// read more

US Post Office - SO CLUTCH - Post Offices Near Me - Los Angeles, California

See all

Customer service person was annoyed and rude to people. Extremely inappropriate rules she came up on her own. After she helped a person I went up to her window and told me that I have to wait in line to be called. I walked back to the line, while people had their eyes wide open in shock of her rude attitude. Mind you... her window was no more than five feet from the line. Then while I was still walking back to the line (3 steps away from her window) she called out "next customer in line". She basically could have told me to wait for a second while she finished right by the window instead of making me walk back and embarrassing a customer in front of all other customers. As soon as she saw me taking a picture of the survey scan code her entire aproach, tone and body language changed into a seemingly perfect employee. If these people are so unhappy with their jobs they should not be servicing customers. Clerk# 09 4:19pm on May 1st 2023 read more

I am trying to get my passport renewed and it's a nightmare everyone is booked months in advance.. But this post office is so cool they let 7 random people in per day for their passport.. Be an early bird though the line has actually started at 5am one day... I say bring a chair and book and chill out.. These guys are really great people and super friendly. I don't usually make reviews for post office's but this one was a big surprise.. Smile pretty they will take your picture too.. And don't forget your birth certificate! If you do go home take a nap from being up at 5am and try another day.. Don't forget you can make an appointment but it's months out.. read more

Finally stopped by here today to send out mail for overnight shipping (this location being 2 min away from me). Customer service was surprisingly very friendly and chill, unlike most post office locations I've been to. Staff seem relaxed and relatively happy to be working there. I asked a bunch of questions since overnight shipping wouldn't arrive until Tuesday anyways (tomorrow being Sunday, Monday being holiday/colombus day) and the guy gave me a ton of options (priority shipping for $7 and expected to arrive on Tuesday, but not guaranteed etc). I still went with overnight shipping which is guaranteed to arrive Tues for $20. AC was on point for a 99 degree hot LA day. Oh and... NO LINE on a Saturday 11am?! Amazing. A few parking spots out in front. Plenty of 2 hour street parking on LaClede. read more

Had a very nice unexpectedly interaction (~9:00 AM 6/26/19) with "Ashley" here not too long ago... Please give her a raise and/or promotion when you can!! read more

The level of disrespect and condescension exhibited by the lady that works here was shocking. Literally bullied and berated me for no reason. Taking advantage of the fact that passport appointment takes over a month so I can't respond to her or walk away. read more

It's the post office. Usually this place is crowded for some reason this is one popular place to go to. We got a lot of commuters I suppose lol. Aside from tax return days. Keep it short and simple. This place usually offers what I need and good service nothing really more. read more

Worst customer service ever. Always big line which moves so slow. Limited parking spots. On top of that disrespecting customers constantly. They have ring they left message ring only once. Always have to wait 10-15 minutes to get respond. And I rang twice lady came out with attitude told me read this note it said ring once.I told her my first ring was 10 min ago. You gotta wait for parking plus waiting in line plus waiting behind the door to drop the package, even I have labels printed on packages. They should learn to respect customers time and change the attitude. read more

The folks at this tiny branch are kind, knowledgeable, and ever-so-patient. Good people!

Today I had experience RACISM AND DISCRIMINATION by ROBERT and CARLISA, active manager. First time making passport, so even though I made a appointment, I was n the line too. My appointment time was 2:30pm today and it 2:30pm and it was my turn but Robert totally ignore me and make me wait outside, instead helping me he starting to helping other person come after me so I was talking to other worker, I have been waiting but she told me to talk to him so I told Robert that I have been waiting for my appointment, but he said it is only pass 6 min either wait outside or he told me that "Do you want me to refuse service?" which I feel he is trying to threaten me. I try to talk with Manager but everyone (Jose, supervisor, Carlisa) told me there is no Manager available. I spoke with Carlisa because she said she is active manger at that moment? but she treat me like I am not speaking English, and she keeps told me I hear wrong when Robert try to refuse service which I feel racism. read more

If there was a way to give this hole in the ground no stars that's what it deserves. Every time I go in here there's an issue. I want to believe that the USPS isn't a crap government organization, but most of my experiences prove otherwise. The people at this particular one are incompetent and beyond checked out. The staff sprinted to the door before it's closed to lock it (shouting to one another to close it before anyone else came in), and then telling me, who was in before the closing time that my postal package would take too long for them to enter...how is it my problem that you're slow? Should've gone to a different usps, this one notoriously is a step below the rest. read more

I have been awaiting a delivery from Amazon being handled through the postal service. According to tracking, 3 attempts have been made stating that front door or driveway was not accessible. My house does not have a fence or gate to enter. Perhaps the delivery person just doesn't want to get off the vehicle. So for the last 2 weeks I've been waiting for this item. I have received everything else but items through USPS have been hit & miss. I signed up for text of the status of the delivery and those notices arrive after the so called attempted delivery. read more

If this is the Atwater Village post office I definitely do not recommend this post office. I put in a stop mail for a left the country for over a month and they didn't even stop it for one day. I called them to let them long distance to let them know that and they still did nothing. This post office is worthless read more

Kong is the best! Mailed a Valentine's Day package to my girl in NYC and Kong's cool head and professionalism made it a breeze. From assembling the priority box (tricky! So many tabs!) to colouring in a hand drawn heart with her pink highlighter, Kong demonstrated genuine customer care and dare I say creativity. She really went the extra mile! I will never go to another post office again. And if anyone else at this location even tries to serve me, I will loudly declare: NO THANK YOU! I'M WITH KONG! And then I will apologize for yelling, because this is, after all, a U.S. Post Office and some measure of civility must prevail. read more

There are PO boxes are insane dirty. I saw today the person who sneezed and cough at it very hard. I got scared and ran out bc maybe he has TB. I don't remember if I closed my PO box. I guess a PO boxes are never wiped. Look at the entrance door. The doorhandle is covered by black fingers prints from dinosaurs era. It's public place, its full of dangerous germs place and should have good cleaning every day. read more

I used to have a PO Box at Edendale in Echo Park but hated it since they allow the lines to wind around and around .... even out the door sometimes. I finally gave up and got my PO box in Atwater. Yes, it's more expensive BUT, small non-existent lines!!! I show up at various times of day and it's always a short visit. And very, very nice clerks!!! read more