Yelp would not let me edit this, but it's been 26 years that I've been with Postal Works. I've been…read morethere since 1999. That sure says a lot about a business, doesn't it? They have been reliable and wonderful for 26 years and I plan to be with them at least another 7 or 8until I close my business for good!

Just sharing some more updated photos for this adorable store. They also offer Notary Services for…read more$15, cash only.

Will never take packages to this place again. Took a prepaid usps package to Ship District only to…read morehave it not get shipped. Tried tracking it and there has been zero movement. The guy that helped me just told me to put the package behind me on the shelf, which I thought was weird because it didn't feel safe to just leave it there. Someone could just come in and steal it, which I won't be surprised if that was the case and now it's just lost. Now I'm out a couple hundred dollars. Don't bring your packages here.

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.

YOYO did you buy some crud on Amazon you don't want?! This is THE UPS spot. I came here to do some…read moreAmazon returns and LEWIS was the man. Super helpful in guiding me through the process, was in and out in literally 2 minutes. Thank you for your awesome work and upbeat demeanor. YESSIR!!!

This location is quite clean! Very impressed with the workers. Came in, and not one person had a…read moreattitude... Which is really rare for a UPS location lol. I came here to get something notarized, and Carlos helped us the entire time. He was very patient and informative with all the questions that we had. It came out to $40, to have something notarized. Which is not too bad. But I definitely learned something new that day. Highly recommend, if you want to come here to get something notarized. It's $15 per person. I do think some of the prices are a little bit expensive, like like scanning something is two dollars? A little bit much. Overall, a lot of street parking, and very clean location.

Awesome experience. There was no wait time, easy and convenient parking and great customer service…read more We got a grilled shrimp rice snack too! Will definitely be back.

A friend of mine was given a guitar by her favorite artist :) however there were some issues at the…read moreairline that she had to leave the guitar behind with me :( This guitar was just sitting in my apartment for weeks as she couldn't find someone that could package this and ship this without damage due to the weight and fragility of the guitar. I decided to take a step and in found this great establishment! They packaged the guitar both inside and out of the soft case and loosened the guitar strings. Because of the sentiment reason for this guitar I will admit I was particular with how I wanted this guitar packed. They did not complain at all and made sure it happened. Thank you Prime Pack & Ship! I will be back!! Customer Service was off the charts and the guitar made it in perfect condition

Usually these places are dingy and the staff is careless. Had a very different experience here. And…read morenever realized that we had a shipping place right in town! They do UPS and FedEx, but not USPS. Not a problem for my needs. The woman who helped me was just super nice and helpful. I got in and out quickly. Worthy of a shout out. And I hope everyone uses them the next time you need to ship something.

Please go to the UPS Store (they are awesome!), FedEx, or USPS for any shipping or mailbox needs. I…read moretried to support a local business, and it failed me miserably. They refuse to own up to their mistakes. I am extremely disappointed in Alberto and The Mailbox. They are changing the facts after the fact. Please do not believe any response they post here. I tried multiple times to get them to do the right thing. Mistakes happen, but it is what a business does when that happens that matters. I needed to get a notarized document by Friday at 3 PM. I was in their office on Wednesday and knew the cutoff was probably around 4 or 5 PM. We looked at 2-day options to make sure it got there before Friday at 3 PM. I decided not to risk it and paid extra to have the package arrive Thursday night by 8 PM, based on the understanding that it would be sent out Wednesday. I have their receipt that says Thursday at 8 PM, not Friday at 8 PM. I was never told it would miss the Wednesday cutoff. If I had known, I would have paid extra for FedEx Overnight Priority to get it there Friday morning or gone to FedEx myself where the cutoff is 5 PM. The package did not arrive on time and caused major issues. When I contacted them, they told me to file a claim with FedEx even though they knew it was dated Thursday and not eligible for a refund. I spent an hour on the phone with FedEx on multiple calls, a total wild goose chase. After I found out the package missed the cutoff, they changed their story and said I had been told about it and that they were doing me a favor trying to make the cutoff. That is not true. If they had said the cutoff might be missed, I would have made different choices including a 5 minute drive to Fedex store to get it there by 5 PM or again, sent it Overnight Priority to get there by Friday by 11:30 AM. I thought I was supporting a local business, but they do not deserve support. I am disappointed they refuse to make this right. They may reply claiming I was told otherwise, but that is not true. If something goes wrong, you will be out of luck. Go to the UPS Store (they are great) or FedEx Office instead. This was my first and last time going there.

Amazing service and staff is friendly always helpful. I get a lot of packages and they make it so…read moreeasy for me when I arrive especially with an uber waiting they accommodate me quickly ! They even recycle the boxes so sometimes I'll empty my products if I have time so I can give the boxes and not have so much to carry. The price for my box is reasonable for three months as I'm transitioning to a new place and what I love most is that it's a physical address making receiving packages easier. I wanted to acknowledge some of the staff who stand out every time I come making my experience stress free Always so helpful and cheerful attitude Thank you violet joshua and Jocelyne !!

THIS LOCATION NEED TO BE SHUT DOWN!!! This location needs immediate attention from corporate…read more I went into this store to ship a package using a prepaid label containing time-sensitive materials valued at approximately $1,000. The employee assisting me, Jesus, placed the wrong shipping label on the wrong package. Because of this error, the recipient received a $2 calculator instead of the materials we shipped. When I called the store to report the issue, the manager, Josh, was immediately rude and dismissive. He falsely accused me of yelling, told me I needed to come into the store to resolve it, and then hung up on me. I then went to the store in person and spoke with a woman named Violet. I calmly explained the situation, but she was extremely condescending and refused to take any responsibility for the mistake made by their employee. Instead of trying to help resolve the issue, she told me I needed to take it up with UPS corporate. What made the situation even more disturbing was that Violet accused me of coming into the store "aggressive," which was completely untrue. I was calm and respectful the entire time. As a Black woman, being immediately labeled as aggressive when I was simply trying to address and resolve a mistake made by the store reflects the harmful and tired "angry Black woman" stereotype. That stereotype does not apply to me, and it should not be used to dismiss legitimate concerns from customers. Instead of taking accountability for a clear error made in their store, the staff chose to be dismissive, rude, and unprofessional. I will be filing formal complaints with UPS corporate and the Better Business Bureau regarding both the mishandling of this shipment and the way I was treated. If you want to avoid the headache and disrespect, I strongly recommend going to the Figueroa location, where the staff are professional, helpful, and actually customer-service oriented.

Claudio and Jessica, the owners are such nice folks! My husband and I needed a mailbox and they…read morehelped us with all our questions and ease our minds knowing our mail and packages will be delivered safely. In fact the entire staff here are very nice and always greet us with a smile! They will package and mail your things for you so you don't have to! They sell postage stamps, take passport photos and are a notary! I enjoy stopping by here, just to say Hello! Claudio and Jessica remember our names which is so nice! Thank you for being here in Santa Monica!

I am new to the neighborhood and grateful I found this one stop location. Claudio, Sam and Tim are…read moreextremely helpful and I appreciate all of the services offered. A gem for sure!

This is a five star review for the staff at Studio City Mailboxes, NOT for Fed Ex shipping which…read morecreated the need for so much intervention on their part. I had important documents including a driver's license that needed to be shipped to my son in England, which I sent to be held for pick up. When my son arrived at the pick-up location, he was told by the staff in England that there was a special code he needed or they couldn't release the package (it was sent no signature required, addressed to him, and he had ID.) Knowing how impossible Fed Ex is to deal with, I went in person to Studio City Mailboxes to ask for help. One of the two employees on duty spent over an hour working with me on this before calling Michelle, the manager, who remembered me sending the package and said she would work on it even though she was not presently on duty in the store. It took several days to resolve because no one but Michelle and the staff at Studio City Mailboxes seemed to care or be willing to make any effort to resolve the issue. Michelle spent DAYS contacting Fed Ex, keeping me informed of her process, and even called my son in England to make sure he was ultimately successful picking up his package. Michelle then gave me a courtesy refund of the $70 charge for Fed Ex. I hope that Studio City Mailboxes was not out of pocket for the time and effort they made to resolve an important issue. This is what customer service by humans, not a chatbot, looks like. Both Michelle and her colleague understood the problem (which was not of their making) and the importance of correcting it, and did everything they could think of until it was resolved. They easily could have shrugged and given me the phone number for Fed Ex (which no human answers) but they never put it on me to solve this or to pay for inadequate service. I've been coming to Studio City Mailboxes for years, I've seen the staff, especially Michelle, deal with difficult customers and frustrating situations, and staff has always been courteous, professional, and proactive. I can't express my appreciation enough, staff's work and attitude is why I will keep coming back, 100%

Very convenient for boxes, passport pics and more. Always friendly and fast. My whole family has…read morebeen here.