Amazing service and staff is friendly always helpful. I get a lot of packages and they make it so easy for me when I arrive especially with an uber waiting they accommodate me quickly ! They even recycle the boxes so sometimes I'll empty my products if I have time so I can give the boxes and not have so much to carry. The price for my box is reasonable for three months as I'm transitioning to a new place and what I love most is that it's a physical address making receiving packages easier. I wanted to acknowledge some of the staff who stand out every time I come making my experience stress free Always so helpful and cheerful attitude Thank you violet joshua and Jocelyne !! read more

1 star -- I would give zero if I could. The customer service at this location was terrible, and the lack of attention to customers was honestly unacceptable. There were two employees working, and neither one greeted me, acknowledged me, or even said, "I'll be with you in a moment." Even if you're busy, basic customer service is acknowledging the person waiting and offering some direction. I waited about 15 minutes despite being next in line, while the employees repeatedly went to the back and seemed more focused on messing around than helping the customers waiting. What made the experience even worse was that an employee then helped the person behind me before helping me, despite it being very clear that I had been waiting first. On top of that, I received attitude from both employees. The overall demeanor made it feel as though the employees thought they were above the customers they were supposed to be assisting. That kind of attitude has no place in customer service. I'm not expecting anyone to roll out a red carpet--I expect basic acknowledgment, professionalism, and service in the order customers arrived. Unfortunately, I received none of that here. Management seriously needs to address the customer service and professionalism at this location. read more

I've been coming here for years, before and after pandemic. Never had any issues, always professional: happy to answer any question or help out ! My interactions with Josh and Jocelyn have been above par read more

Is it wrong to love a UPS store? This location is my go-to spot for Amazon returns. While I don't love having to return stuff, I DO love the speed and efficiency of this place. I'm usually in and out in under a minute which is always appreciated! Why no 5th star? Where does this love affair end? They stopped giving free packing tape. C'est la vie! read more

The UPS Store - Out front... - Printing Services Near Me - Los Angeles, California

THIS LOCATION NEED TO BE SHUT DOWN!!! This location needs immediate attention from corporate. I went into this store to ship a package using a prepaid label containing time-sensitive materials valued at approximately $1,000. The employee assisting me, Jesus, placed the wrong shipping label on the wrong package. Because of this error, the recipient received a $2 calculator instead of the materials we shipped. When I called the store to report the issue, the manager, Josh, was immediately rude and dismissive. He falsely accused me of yelling, told me I needed to come into the store to resolve it, and then hung up on me. I then went to the store in person and spoke with a woman named Violet. I calmly explained the situation, but she was extremely condescending and refused to take any responsibility for the mistake made by their employee. Instead of trying to help resolve the issue, she told me I needed to take it up with UPS corporate. What made the situation even more disturbing was that Violet accused me of coming into the store "aggressive," which was completely untrue. I was calm and respectful the entire time. As a Black woman, being immediately labeled as aggressive when I was simply trying to address and resolve a mistake made by the store reflects the harmful and tired "angry Black woman" stereotype. That stereotype does not apply to me, and it should not be used to dismiss legitimate concerns from customers. Instead of taking accountability for a clear error made in their store, the staff chose to be dismissive, rude, and unprofessional. I will be filing formal complaints with UPS corporate and the Better Business Bureau regarding both the mishandling of this shipment and the way I was treated. If you want to avoid the headache and disrespect, I strongly recommend going to the Figueroa location, where the staff are professional, helpful, and actually customer-service oriented. read more

Quick service. Nice staff. There's a sign that states you must line up outside to wait your turn. Store is small yet line moves fairly quick. I frequent this establishment quite a bit and have never had a problem with the service they provide. read more

Thankfully the new management has definitely improved this store! The customer service has improved so much that I opened a mailbox. I live in the neighborhood and was avoiding this store but now I can come back. Much more convenient! read more

Stopped by this neighborhood The UPS Store recently and had such a smooth experience. Before I even made it fully inside, the team noticed me pulling up and greeted me right at the door. They quickly took my packages, scanned everything for me, and had me on my way in minutes. That kind of door-to-door customer service really stood out and made the whole process feel easy and efficient. You can definitely feel the difference in the level of attentiveness and professionalism. Great experience overall! read more

Carlos at UPS was incredible. He was patient, professional, and went above and beyond to help me with my shipment. He took the time to explain everything and made the whole process easy and stress-free. Great customer service like this is rare--thank you, Carlos! read more

Date of visit: October 11, 2025, around 1 PM This was my first and last visit to this UPS Store. I stopped by to drop off a TikTok return that clearly stated "No box or label required" -- a simple bundled return with three small items. The two employees on duty, Violet and another young woman, were extremely rude, unprofessional, and discriminatory. The moment I handed over my package, they said, "We charge $1 for taping it." I was confused and politely showed them the return instructions, which stated no box or label required. Without even looking, they said, "No, that's not right, it has to be in a package and taped." The situation escalated when I asked for clarification. Violet came over, raised her voice, and demanded, "Show me where it says no box required!" When I showed her the return details, she replied with attitude, saying, "You have to tell us where it's returning to -- TikTok, Amazon, Shein. If you don't say anything, we assume Amazon." I pointed out that they never asked. They eventually accepted the return but threw the receipt at me and mocked me with a racial slur, saying "Ching Chong bye ciao." I was shocked and deeply offended. A customer who witnessed it apologized to me on behalf of them, saying it was the worst store he had been to. Even another UPS worker outside said, "That's ridiculous." I will be filing a formal complaint with UPS Corporate and the BBB. This location needs immediate review, and Violet along with the staff on duty that day should be held accountable and get terminate immediately. Their behavior does not represent the standards of UPS and should not be tolerated under any circumstance. read more

Quick and easy. Convenient location. Helpful staff received my Amazon returns and shipped a few boxes. Will definitely return.

I was impressed with how friendly and helpful the service was. they even found a way to get my package wrapped up affordably and save me some money shipping so I know that my package will arrive before the end of the week. Very quick, very friendly, I will definitely be going back to ship more gifts to friends! read more

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For some reason I was sent to UPS for my Amazon return. Didn't know whay to expect but Jose and Josh helped me out very efficiently and courteously. It was nearly the same as returning it to Wholefoods. read more

I had no problems dropping off Amazon packages with QR codes. However, today I went to drop off a package that had a printed label. I mistakenly thought I could place the package in a carrier bag, as is the process with USPS, but I was wrong. The fat hispanic lady who was 'helping' me gave an attitude and showed a complete lack of courtesy. I, of course, said 'thank you,' but she offered no pleasantries in return. How a person treats a customer is a direct representation of the company, and she failed miserably! DO BETTER AND HIRE BETTER WORKERS! read more

This location is under new ownership and they have completely resolved previous issues I would have. It's doing a lot better now

Friendly service and reliable I highly recommend this place to anyone that needs service done for documentation, faxing, and printing including shipping and receiving read more

I showed up 8 minutes before closing and the doors were already locked. I called ahead and was explicitly told they close at 7:00 PM. I arrived at 6:52 PM, which is clearly BEFORE closing. The worst part? The employees were standing right inside, fully aware I was there, and intentionally avoided eye contact like children who didn't want to get caught. I knocked on the glass, pointed at the posted store hours, and tried multiple times to get their attention. They flat-out ignored me. Not a word. Not a gesture. Nothing. If you're going to close early, don't lie to customers on the phone, lock the doors early, and then pretend people don't exist. That's not just bad customer service -- it's lazy, unprofessional, and disrespectful. This place clearly doesn't value customers' time or business. If you don't want to work your posted hours, then change them. Until then, don't waste people's time. I will never return and will absolutely not recommend this place to anyone. read more

Unfortunately, I did not feel like the staff were friendly enough. I paid a high price to have a flat envelope shipped that won't even be there for over a week. VERY disappointed. The clerk also asked to see my ID, which I understand in a way but it also made me feel they thought I was doing something illegal as he tried to feel and press the envelope and ask me what was in it several times even after I gave him all of the information. Check the cameras.. I put everything in the envelope that I purchased while I was there. Unprofessional, and dismissive. Will not use this store for shipping /sending any further read more

Thank you to Violet for helping me out today. I needed to return something from Amazon and she was very helpful and kind throughout the entire process. I've been here once before and same experience. read more

Something feels different here--in a good way. The customer service is much better, and the staff is more helpful and engaged. Whether I'm shipping packages, dropping off Amazon returns, or getting documents printed, everything feels smoother and more efficient. This is my neighborhood UPS Store, so it's great to see the improvements. read more

Went to drop off a package today September 6th and the little girl working there was a b****. I walked inside with my huge box, and she rudely told me to wait outside. Ok. I waited outside. The gentleman that was leaving said, "Wow that was rude. Sorry" and held the door open for me. When I got in she again told me YOU STILL NEED TO WAIT OUTSIDE. You can ask people to do things without being a complete dick. You guys should look into firing her since it's obvious she hates her job and doesn't want to be there anyways. read more

The worse ups I have ever had the displeasure of going to... was called a black ass bitch by both the owner and her husband. All because of my first customer service review. I haven't been able to get my mail for months and today they would not send my free ups package back told me I had to buy a new packaging and pay a dollar each piece of tape?! I called the police have an incident report I'm using to make sure they never mistreat another person in the name of UPS.... read more

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quality service every time I come around. staff is knowledgeable and has great energy. Returns are a breeze

Excellent help shipping out all my packages today, very happy that customer service is always great at this spot; never had any problems. Definitely recommend read more

very good customer service.No lines. I needed an extra envelope to ship item and the rep here did not charge me. UPS is the way to go

I came here and mailed an important envelope. I paid over $50 dollars to get an important document mailed on time. I found out that the city and state were entered incorrectly by the staff and the item wasn't delivered on time. I called UPS who told me that I had to go to the store and file an investigation. I asked for the manager Violet - who was also the employee who entered the information incorrectly. Expressed my dissatisfaction and asked for a refund which I was not granted. As I was leaving the store had a patron in it and the staff began escalating the situation and talking back, and being aggressive. I didn't raise my voice and kept my comments solely to the business I had with the store. The patron in the store and began yelling screaming, behaving in an uncalled-for and threatening manner. The staff did nothing to stop this or tone down the situation but rather to escalate it and encourage it. Including yelling screaming, threats of physical violence, and racist slurs including the n-word. The staff and patrons both seemed to behave like this was okay. The manager Violet J is not only incapable of doing the most basic functions of her job properly but isn't capable of managing the store or descalating situations like this. You can see this is not an isolated incident from the other reviews. I do not know who owns this place or employs people like this but this business should not continue. And UPS shouldn't allow stores like this to operate. I have been coming to this store for over a decade -- longer than most of the employees that work there. read more

Great staff helpful and quick - efficient and kind - great advise and I would go again :-)

The best customer service hands down! Violet is beyond amazing! They always go above and beyond!

Date of visit: October 16 at 4pm I went to the UPS store at 9th and Flower to get a passport photo. Violet, the UPS employee, kindly advised me that there was a huge demand for passport photos that day, and they were out of photo paper. She really felt bad and advised me of some other sources for a passport photo downtown. I had already been to those places, and their photo equipment was down. Understanding the urgency of my need, Violet decided to try an alternate photo paper, and it worked!! Many thanks to Violet for her excellent service and going above and beyond the call of duty to help me. Roland W. read more

Awesome place quick and easy and also violet was such a big help with my packaging. Would definitely come again

SHAE OR SHAY -- black female who watched me pay and package 50+ items, then waited for me to bring my items to the car to say "why the FUCK would she bring all this shit in here? she should've did all that shit at home" then want on and on even though Samuel explained to her that I was paying! News FLASH -- this is a shipping store Ms! The way you spoke about me when I was completely respectful and kind towards you and your colleague Samuel was quite disturbing. UPS should not have people who HATE their job, let alone have 0 customer service skills. Shay was PISSED that I wanted to print labels and buy bags -- the very thing she's paid for! To the manager of this store, Samuel and SHAY are both messy boots!! But Shay has a lot of built of tension/ animosity and she took it out on a paying customer. Cursing like this/ speaking of a customer this way in a professional work place is crazy! Shay, quit. read more

If your location shuts the register down 15 minutes before it closes, adjust your operating hours accordingly. I showed up 10 minutes before. Terrible. I will not choose the UPS store for any services going forward. read more

Super amazing customer service !!! Value top of the line, service and clan facility,

Violet, if you hate your life, just say that. Very rude when answering questions about why they charge $2 to tape up your box. She said it was supposed to come in ship ready and when I asked again why they set that charge she replied "well you can buy a whole roll {pointed to tape on the wall} and that will cost you more." Maam, Seems like you need a whole new makeover from your physical to your spiritual because your energy just reeks of unhappiness. read more

I had an extremely disappointing experience at this UPS Store because of the manager named Violet. When I asked her a simple question, she told me, "Whatever you're saying is going in one ear and out the other." She also said she had no obligation to help me with anything. I was shocked by the unprofessional and condescending attitude. As a paying customer simply seeking assistance, I never expected to be spoken to in such a disrespectful manner. This kind of customer service is unacceptable and reflects poorly on both the individual and the store. I strongly urge UPS to review the conduct of their staff at this location. I will not be returning and hope others are treated with more basic respect. read more

Violet was amazing! She knew that I was in a rush and prioritized my orders. I would highly recommend this location.

Everything, this store is terrible. Violet the rude front desk employee informed me of this idiotic policy where you have to pay $1.00 for a piece of tape to close my bag. I just came in 3 days prior and the gentleman there did no such thing. She is awful, this branch is awful and this insane $1.00 per piece of tape thing is absolutely insane. read more

I visited this location to drop off my Amazon returns. Little did I know this was going to be the worst possible place to do it at... They have a ridiculous $1 per strip of tape fee if I wanted to return something or help close something up last second. I have gone to plenty of places before for returns or various other tasks and my whole life I've never been met with such disrespect and sense of entitlement to tell me I gotta pay for such a menial simple task that realistically costs next to nothing. It is a rule fueled by greed and just a lack of compassion or understanding which seems to bleed over to the rest of their services as well. The man who seemed be in charge at this location refused my return I needed tape for but accepted 2 others and made me walk go tape it and come back. The second time I was able to return the item but was not met with any sort of kindness but a sense of pride in the fact he made me walk all that way to just tape one package because I didn't believe in the principle of the rule. I did my transaction and on the way out simply said thanks for making me walk and he laughed at me then told me "you're welcome" like this manager or employee or whoever he is was happy and prideful to cause inconvenience to another human. Overall I do not recommend based off the culture at this store and what seems to be acceptable by their employees/managers. It is of no misunderstanding why they don't have good reviews. This is an ups store fueled by greed and malicious people. read more

The UPS Store - New policy for $1 PER strip of tape used, yes not visit or package but per strip - Printing Services Near Me - Los Angeles, California

Very helpful and kind. Willing to listen to my issues and accommodate. They helped me with my Amazon returns quickly and smoothly.

Came in to send a package at 6:40 I checked in with a cashier and asked to print out a few pages that I had to fill out and include in my package. I let the cashier know that I will be sending it out and stepped aside to fill my paperwork. He told me if it won't take more than 5 mins it's fine. Three minutes pass by and another customer walks in and they tell him that they already closed registers. MIND YOU IT WAS 6:47 at the moment. I turn to the guy who I checked in with and ask "does that mean I can't ship out my package?" Had he goes "yeah, we close our registers 15 minutes before closing" Absolutely insane.. They close at 7:00 There is a sign in front that shows 7pm On top of all of that they ate rude and lacking customer service communication skills read more

The UPS Store - Their work hours on google - Printing Services Near Me - Los Angeles, California