Amazing customer services! The owner was incredibly kind and…read moreefficient. I would recommend this place for any shipments with the major carriers such as UPS, FedEx, DHL and USPS as well.

So because you can't delete these reviews. I have reported this business to the BBB. They've been…read moredeleting reviews on Google. First I've lived in this area for 15yrs. I didn't have any issues at first. I usually deal with the man. Only dealt with the Woman a few times. She was pretty pleasant. The guy, not so much. He creates issues with me for no reason. Maybe he's had bad experiences with other people. One day I came for a package. He shoed me away and said, "Go check your mailbox first, why you ask me that." I said, Sir I don't have a mailbox here. I have FedEx drop off's. I noticed the more I frequent this location throughout the years it's gotten worse. I have never had a problem in 15 yrs with any shop owners in this area. I don't even go there often only recently because I have thieving new neighbors. This shop owner gives me attitude Everytime I go to pick up or drop off packages. I tried to give him the benefit of the doubt. He's older maybe had a bad day. But at some point it's out right disrespectful so the disrespect must be addressed. He acts like he doesn't want me to touch his products or collect mine. He's returned my packages after telling me to come back later. I come back and then he say's ,"Oh I didn't know I sent it back." He told me after 7days he returns them. So why would you return it when I came for it before 7 days???I feel it was always there. I feel he deliberately sent them back. He's told me my packages weren't there. When I inquire about packages on his table against the wall. He gets an attitude when my package is actually in that pile. I still say, "Thank you so much!!!" He even sent me home to get mail w/ my 8yr old daughter's name and address because her Aunt sent a Christmas gift from MS. He told me my ID and address didn't matter, because it was in her name. I never heard of that for a minor. I said ok, I found the mail. He was mad I found it. He's told me when I come in to have my email open so he can check that he has my package. The first time I didn't know this. So I'm always ready whenever I come in. I'm polite and I speak. He just stares at me as if I have no business in his place. Like I'm not even speaking English and I'm well versed. Then he'll say, "what??" So I repeat myself. He still has an attitude. Even when I drop off packages. You're supposed to give a receipt. As proof of drop off. He told me he doesn't have to. He let me take a picture of his tablet as a receipt. The next time he got an attitude and said no. I'll get an email as a receipt. That's not going to work if my package is lost. I need a receipt or some proof that it was actually dropped off for insurance to cover a lost l, damaged item. He told me to "take a picture of my package on the counter." That doesn't prove my package was dropped off or shipped for insurance. Anyone can have a picture on a counter. He's even told me my package wasn't there and checked his paper list. I said, "excuse me Sir, I saw my name. He threw the paper down and said, "You find it!" I wanted to go off but I said I need my stuff. I'm not going to keep putting up with this behavior. I hate to say it's racism, but maybe he just doesn't like me. Some people are like that no matter how polite you are. I went last week to drop off a package and he refused. I have a feeling he doesn't want to service me and that's fine, that's his business he has that right. I also have a right to let people know how he has treated me and it has gotten worse. I highly believe in treating people fair and how you want to be treated. Therefore I will continue to report this business. Treat people better. I'm not trying to be liked. I've worked in customer service for Loomis Armored, Parking Violation, Casino's and the City of Hollywood. So, I know how it is to deal with the public. I've seen the worst. That's why I be sure to always treat people kind. I feel because he's there probably for the heavy Asian community of USC he doesn't care about anyone outside of that. If not then surely it must be racism because I am Afro Latino.

USC VILLAGE- Brilliant idea to bring all these restaurants and stores to the students ! Millions of…read moredollars were spent here and it's worth the visit anytime you're near USC! Love the Rock N Reilly's pub and Cava! Dulce is great to eat as well. They also have a Trader Joe's and Target and of course Starbucks! Plenty of basement parking and outdoor chairs some with shade! Totally phenomenal vibe! Can't wait to go back !

Very nice being so close to campus and such beautiful architecture too. It was seamless between the…read moreshops and forms in the Village. Every building fit together well. Loved that there was a Trader Joe's and Target in the Village as well. Makes it easy for visitors and students to get their groceries literally within walking distance of the campus. Easy to get to plus plenty of street parking as well as underground parking available. It was Sunday so maybe it wasn't quite as busy as a school day but it was still vusy but pleasant. Everyone we dealt with was nice as well. Also a few restaurants to grab a bite to eat. Nice little center for sure.

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.

Will never take packages to this place again. Took a prepaid usps package to Ship District only to…read morehave it not get shipped. Tried tracking it and there has been zero movement. The guy that helped me just told me to put the package behind me on the shelf, which I thought was weird because it didn't feel safe to just leave it there. Someone could just come in and steal it, which I won't be surprised if that was the case and now it's just lost. Now I'm out a couple hundred dollars. Don't bring your packages here.

Excellent customer service from Shanay ans Samell appreciate you both for looking out for me…read more Have a blessed day you 2 are the best Ricky B

I've had fast & efficient service here before, but clearly the very nice people who used to work…read morehere have moved on... and this past experience has me NEVER wanting to return. Despite being walking distance to my home, I'd rather drive somewhere than deal with these rude, unhelpful people ever again. Rule #1 of customer service: Ignoring your guests/customers will never end well. Rule #2, being rude won't help matters. I came in for what I thought would be a very simple Amazon return. When I walked in, I was not acknowledged whatsoever... No hello, or "I'll be right with you" or even eye contact. Instead, I was ignored for 15+ minutes, while the girl at the counter (African American woman) dealt with a woman with 15-20 packages to ship, who clearly wasn't ready and had a laptop on the counter figuring everything out. I could have easily been helped and on my way during that entire time but no. Not even as much as an acknowledgment to my presence. In fact, the first words out of her mouth weren't "hello, how may I assist you?"... it was: "You can do your Amazon return over there" as she gestured me over to a kiosk. I went over, immediately pressed the wrong option and was trying to figure out how to go back and the clerk kept yelling from behind the desk, "JUST SCAN YOUR PHONE" and "YOU HAVEN'T PRESSED ANYTHING!" I finally figured out how to get to the next step and the kiosk immediately referred me back to an employee for help. So back to the counter I went and was further ignored until rude employee #2 (guy w/dark hair and glasses) emerged from the back. I remember the days when an Amazon return was a simple scan of a QR code, you hand them the package, get a receipt and are on your way. Well, apparently no more. Now, you need to search for a link in your email, email it to the store and be charged $1.69 for printing out the label for your "free return." Then the guy asked if I wanted to purchase a box and I asked, "do I need to?" and he said yeah. Well then, why bother asking me if I wanted it, if I NEEDED it?! Exasperated, I reached for a nearby shipping envelope, when the guy snapped at me that he had an envelope and didn't need to take one from there. I paid, they guy handed me my receipt with no words, only an attitude, and I left (20 minutes later) with an equally annoyed attitude and late for work. NEVER AGAIN.

Amazing service and staff is friendly always helpful. I get a lot of packages and they make it so…read moreeasy for me when I arrive especially with an uber waiting they accommodate me quickly ! They even recycle the boxes so sometimes I'll empty my products if I have time so I can give the boxes and not have so much to carry. The price for my box is reasonable for three months as I'm transitioning to a new place and what I love most is that it's a physical address making receiving packages easier. I wanted to acknowledge some of the staff who stand out every time I come making my experience stress free Always so helpful and cheerful attitude Thank you violet joshua and Jocelyne !!

I've been coming here for years, before and after pandemic. Never had any issues, always…read moreprofessional: happy to answer any question or help out ! My interactions with Josh and Jocelyn have been above par

I really want to say Thomas and Luigi handed a little rush very well. They helped me to answer all…read moremy questions. They didn't leave me unattended and actually got to work with both of them. My package got shipped out on time and so I'm happy Customer. thanks Thomas. Thanks Luigi. You guys Rock. Keep up the .

Parking: There's no dedicated parking for this UPS Store on…read moreFigueroa. Only metered parking on the street, and it's usually hard to find a spot. We always go as a pair one drives around looking for parking while the other gets down to drop off the package. Wait Time: When I arrived, there were two customers being helped. Surprisingly, there were two employees working (which is rare for such a small store, but maybe because of the holidays). I waited about seven minutes before I was called. After me, about four or five people lined up, so it can get packed quickly. Service: I was just sending out a package related to health insurance. It was super quick. I handed it over, they scanned it, and gave me the receipt sticker. The employee was fine, not rude, but not overly friendly either. Just did the job and said thank you. Store Size & Atmosphere: It's a very small location. A customer was on the side loading a bunch of boxes onto a trolley which made it feel even more crowded. There's also a "For Lease" sign on the side of the building not sure if they're moving or if it's for another unit, but they've been there a long time. Product Quality: I didn't buy anything here, so I can't comment on the store products. Value: I wasn't charged for my shipment (it was covered), so no comment on pricing either. Overall: Quick drop-off, small and busy store, challenging parking, but the wait wasn't bad for me. Good for simple, fast package sending.

On Saturday morning, July 26, I experienced one of the most humiliating and upsetting encounters…read moreI've ever had while attempting to pick up a work-related package for myself and my coworker. What should have been a simple errand turned into an emotionally exhausting ordeal that left me shocked, disrespected, and targeted without cause. When I arrived, I provided the employee with all the information I had: my coworker's full name (not just her nickname), the tracking number, and even showed him the confirmation email. I made it clear this was for our job. Still, he refused to release the package. He fixated on minor discrepancies, such as me not mentioning her nickname "Joe," even though I clearly stated her full name. When I asked if I could call her to clarify, he allowed it--but when she identified herself over the phone, he still refused, citing a phone number from the shipping label that neither of us knew. At that point, it was clear: nothing I provided was going to be "enough" for him. This man was unnecessarily combative, unprofessional, and cruel. He seemed determined to block the transaction regardless of how much I tried to comply. I pleaded with him, explained this was for work, and even showed additional proof. He dismissed everything. His tone was harsh, his energy mean-spirited, and he even bragged about denying another customer their package as if withholding people's deliveries was something he enjoyed. As tensions rose, he began to insult me. He made inappropriate, racially charged remarks and called me "stereotypical." I was in disbelief. I was being targeted--not for what I did--but for daring to question him, for standing my ground, for not backing down like others who've dealt with him. I became visibly upset, even raised my voice--yes--but only because I was desperate to fulfill a responsibility for my job and was being treated with such blatant hostility. It escalated so badly that even my coworker, still on the phone, heard the horrible things he said to me and was just as stunned. Another customer tried to defend him, but I was clear: I gave this man all the right information except a nickname--and still, he acted like I was a problem. I wasn't. Eventually, after my coworker and I threatened that the company we work for will get their money back since he refused the give the package, he threw the package at me and told me to leave. Not handed--threw it!!! It was demeaning, completely uncalled for, and done in front of witnesses. I don't know if his behavior was racially motivated, rooted in prejudice, or simply power-driven, but I do know it was cruel and absolutely unnecessary. I left that store feeling violated and defeated. Later, I spoke to a family member who lives nearby, and she shared that she's also experienced his aggression and now refuses to use that location. The only difference is, I spoke up. I questioned him--and that's why I believe I was treated even worse. But going forward, I will be doing the same as her: redirecting all future deliveries elsewhere. I would rather travel farther than ever deal with that level of disrespect and mistreatment again. No one should be treated this way for trying to pick up a package--especially not in the name of work.

Be ware - you have to be lucky if you want to pick up your package here. I've made two attempts and…read moreboth times they were not open despite their opening hours saying they would be. Forget picking up your packages here if you work Monday-Friday. They don't seem to be open on Saturdays?! I saw this in another review and was hoping this was a one time thing, but no. Extremely annoying and inconvenient

best for passport photos!…read more canadian and american, (among others i'm sure) they know what they are doing and assist in taking a great photos with good lighting. listen, i wanna look at a nice photo of myself for the next 10 years. thank you so much

I came here to take my passport picture and Carrie was the one who helped me. She made sure I was…read moreall ready to go and was super sweet! The setup was small but had everything needed for the perfect picture! The whole process took about 15 mins, so pretty quick. I would definitely recommend coming here if you need your passport picture taken

Close to the main streets Parking structure down stairs…read more Best Service In Town Quick Easy! Service Amongst Service Members Always Helpful.

Amy was extremely helpful with my print out and notary public. Thank you so much! I recommend this…read moreplace. Free underground parking helps!!

The service and pricing here really exceeded my expectations! The location is easy to find and…read morethere's free parking right in front which makes all the difference when you're in ktown. The store itself was very clean and organized which I really appreciated too. Seeun was super helpful in guiding me through the shipping process for sending my package to Korea. I've honestly been avoiding shipping things overseas for years because of the inconvenient process and how expensive it usually is but coming here changed my mind about that. I'll be shipping all of my packages to Korea from here now!

A friend of mine was given a guitar by her favorite artist :) however there were some issues at the…read moreairline that she had to leave the guitar behind with me :( This guitar was just sitting in my apartment for weeks as she couldn't find someone that could package this and ship this without damage due to the weight and fragility of the guitar. I decided to take a step and in found this great establishment! They packaged the guitar both inside and out of the soft case and loosened the guitar strings. Because of the sentiment reason for this guitar I will admit I was particular with how I wanted this guitar packed. They did not complain at all and made sure it happened. Thank you Prime Pack & Ship! I will be back!! Customer Service was off the charts and the guitar made it in perfect condition