Dang this location is popping I guess it's kinda industrial over here idk. It's a big location…read more Haven't been to many UPS with a line. But they got a bunch of packages so they get business done here for sure. Idk man other than that it's UPS.

Parking: There's no dedicated parking for this UPS Store on…read moreFigueroa. Only metered parking on the street, and it's usually hard to find a spot. We always go as a pair one drives around looking for parking while the other gets down to drop off the package. Wait Time: When I arrived, there were two customers being helped. Surprisingly, there were two employees working (which is rare for such a small store, but maybe because of the holidays). I waited about seven minutes before I was called. After me, about four or five people lined up, so it can get packed quickly. Service: I was just sending out a package related to health insurance. It was super quick. I handed it over, they scanned it, and gave me the receipt sticker. The employee was fine, not rude, but not overly friendly either. Just did the job and said thank you. Store Size & Atmosphere: It's a very small location. A customer was on the side loading a bunch of boxes onto a trolley which made it feel even more crowded. There's also a "For Lease" sign on the side of the building not sure if they're moving or if it's for another unit, but they've been there a long time. Product Quality: I didn't buy anything here, so I can't comment on the store products. Value: I wasn't charged for my shipment (it was covered), so no comment on pricing either. Overall: Quick drop-off, small and busy store, challenging parking, but the wait wasn't bad for me. Good for simple, fast package sending.

So yesterday I was short on time to get a scan and email in for a contract. Stephany was a life…read moresaver! She stepped in and showed me how to use the self service scanner/printer. I was pressed for time and she did the first one for me and showed me what to do for the second I was in and out of Fed in less than 10 minutes. All my stress left my body once I got these contracts in! Thank you Stephany for being my life saver yesterday!!!!

Service is horrible and you'd be lucky if they ask if you needed help tbh. Second time around, they…read morehad me drop my package in a box that needed to be chilled or protected at least and it was a blood sample. Not only that, it was late by over a week to get a destination in the same state! Horrible overall service and they can't even explain how that happened. Should have known knowing the lack of organization and cleanliness from this staff. Avoid this place if you need something serious shipped. I also told them as well what I was shipping and they said that they didn't have services to chill packages and I think blood testing companies will fail over this

Ship District is your one stop shop in Downtown Los Angeles for shipping and packing needs. In…read moreaddition they are equipped to deliver local packages same day. The Fashion, Flower, Art, Garment and business districts within downtown Los Angeles would be inept not to utilize this cost saving, professional service. Ask for Brandon

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.

Amazing service and staff is friendly always helpful. I get a lot of packages and they make it so…read moreeasy for me when I arrive especially with an uber waiting they accommodate me quickly ! They even recycle the boxes so sometimes I'll empty my products if I have time so I can give the boxes and not have so much to carry. The price for my box is reasonable for three months as I'm transitioning to a new place and what I love most is that it's a physical address making receiving packages easier. I wanted to acknowledge some of the staff who stand out every time I come making my experience stress free Always so helpful and cheerful attitude Thank you violet joshua and Jocelyne !!

1 star -- I would give zero if I could…read more The customer service at this location was terrible, and the lack of attention to customers was honestly unacceptable. There were two employees working, and neither one greeted me, acknowledged me, or even said, "I'll be with you in a moment." Even if you're busy, basic customer service is acknowledging the person waiting and offering some direction. I waited about 15 minutes despite being next in line, while the employees repeatedly went to the back and seemed more focused on messing around than helping the customers waiting. What made the experience even worse was that an employee then helped the person behind me before helping me, despite it being very clear that I had been waiting first. On top of that, I received attitude from both employees. The overall demeanor made it feel as though the employees thought they were above the customers they were supposed to be assisting. That kind of attitude has no place in customer service. I'm not expecting anyone to roll out a red carpet--I expect basic acknowledgment, professionalism, and service in the order customers arrived. Unfortunately, I received none of that here. Management seriously needs to address the customer service and professionalism at this location.

Amazing service! Called,got a quote, showed up and the guys got my stuff nice and packed, and sent…read moreon it's way to my sister,will definitely use their service again when it's that time to ship out stuff.

I have had a smooth and easy experience every time I needed to drop off a Fed Ex package. Thank youread more

I've been using this FedEx for years and have never had an issue. I've used them for printing,…read moreshipping, and returns. I have always lived in walking distance though, but I can see how parking might be difficult if you need to drive. There is a lot of metered street parking around the area. Staff has always been friendly and helpful.

I had a great experience here today. I needed to send a fax with sensitive information. Quick and…read moreeasy to fax here. They provide a free cover sheet and let you fax it yourself, which I appreciate for privacy reasons. I'm the only one who handled my documents. It's $1.99 per page. The machine also prints a confirmation to confirm your pages were sent. Cici helped me today and she is wonderful! She is so kind, helpful and positive. Great energy and she brightened my day!

I was struggling to be home for a signature required delivery and I decided to take a chance and…read morepickup my package from this location. I arrived at 8:58am to be the first person to be assisted. I was assisted by a very nice gentleman and I wish I remember his name. He called the truck my package was on and I met with the driver around the corner. Call it crazy but my package was my WEDDING DRESS! They cared so much to make sure I got it! They get 10 STARS if I could!!!!!

They delivered my package to another address and never heard back from them…read more Package lost, I'll definitely ask what courier will be used to delivery my packages so as not to choose these guys. Worst company I ever dealt with.

This is my favorite fedex? Not sure what the 2 stars is about. Super clean, easy to access, not…read moresuper busy have printed and mailed a million things here and the employees are so nice and helpful!

I came in a relative rush and a bit of a hurry. Luckily for me, I had the benefit and pleasure of…read morebeing taken care of by two CSA's, or customer service all stars. Benetta greeted me with the personality and charm of a true Southern belle, and Jesse followed up with service that was completely above bar and better than any I have had from any delivery service up-to-date. I needed to come in quickly, and write up a quick thank you letter that have to go out super quick in order to get to the designated location before the close of business tomorrow. And while it set me back $42.91, it was well worth it considering the level of service and the prompt attention I received. If ever in the USC village area, or doing business with the campus college nearby, don't hesitate to come to this location! Best service ever.

Exceptional Customer Service Under Extreme Pressure!…read more I cannot praise the team at the FedEx Office on Wilshire enough, specifically Cindy and Jenny. They completely saved the day for me and my business! I was on a very strict deadline to finish a major client project. I initially went to the FedEx Office location inside my hotel at the Westin Bonaventure, but they closed early at 6:00 PM. After a frantic internet search, I found that the Wilshire location was open until 7:00 PM. I arrived at the Wilshire store with only a few minutes left before closing. We all know how common it is for workers to show frustration or a negative attitude when a customer walks in right at closing time. Instead, Cindy was absolutely amazing. She was wonderfully pleasant, extremely accommodating, patient, positive, and highly professional. She actually took the time to listen to my situation and genuinely care. In fact, she was so supportive that I felt like she wanted me to finish my project even more than I did! What she did next was truly impressive. Because another gentleman was using the only computer I needed, Cindy immediately called her colleague Jenny to assist me. The moment the computer became available, they had me logged on in a flash. Jenny was equally pleasant, knowledgeable, and professional, quickly troubleshooting a few technical issues that easily could have cost me precious time. Throughout this entire high-stakes window, Cindy and Jenny worked together in perfect harmony. They managed the store seamlessly, assisted all the remaining customers, gave me the exact time and space I needed to complete my project, and still managed to close the store precisely on time. I was truly blown away by the management, teamwork, and exceptional customer service displayed by these two. I sincerely hope that upper management reads this and seriously considers both Cindy and Jenny for significant career advancement. They are the gold standard and could easily train others on the exact "Right Way" to balance store management with elite customer service. Thank you both so much!

I had a short turnaround for a poster printing for work and Cindy was absolutely incredible about…read morehelping me get it out on time. I even made a mistake when sending the file to FedEx and Cindy helped me sort it out no problem. I cannot thank her and the team enough!

a legend works here. this is my go to spot. they are dope and reasonable and i love themread more

Found this spot on Yelp when I was in a pinch and was very happy with the services. Call was…read moreimmediately answered and an email address was provided for my project request. I submitted, then called to follow up where we then discussed options that suited my needs- several files (hundreds of pages) I wanted to bind into one document in the most economical way. This was all completed before end of day as I had requested and reasonably-priced. In person, meeting the one in charge (a nice man, I believe he's Korean?) was great and I told him I'll definitely be back again for future requests.