Very nice being so close to campus and such beautiful architecture too. It was seamless between the…read moreshops and forms in the Village. Every building fit together well. Loved that there was a Trader Joe's and Target in the Village as well. Makes it easy for visitors and students to get their groceries literally within walking distance of the campus. Easy to get to plus plenty of street parking as well as underground parking available. It was Sunday so maybe it wasn't quite as busy as a school day but it was still vusy but pleasant. Everyone we dealt with was nice as well. Also a few restaurants to grab a bite to eat. Nice little center for sure.

open to the public. this places has everything target, trader joes, starbucks, sephora, plenty of…read morerestaurants and seating areas. recommend stopping by and grabbing some lunch. get your parking ticket validated.

Will never take packages to this place again. Took a prepaid usps package to Ship District only to…read morehave it not get shipped. Tried tracking it and there has been zero movement. The guy that helped me just told me to put the package behind me on the shelf, which I thought was weird because it didn't feel safe to just leave it there. Someone could just come in and steal it, which I won't be surprised if that was the case and now it's just lost. Now I'm out a couple hundred dollars. Don't bring your packages here.

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.

Excellent customer service from Shanay ans Samell appreciate you both for looking out for me…read more Have a blessed day you 2 are the best Ricky B

I've had fast & efficient service here before, but clearly the very nice people who used to work…read morehere have moved on... and this past experience has me NEVER wanting to return. Despite being walking distance to my home, I'd rather drive somewhere than deal with these rude, unhelpful people ever again. Rule #1 of customer service: Ignoring your guests/customers will never end well. Rule #2, being rude won't help matters. I came in for what I thought would be a very simple Amazon return. When I walked in, I was not acknowledged whatsoever... No hello, or "I'll be right with you" or even eye contact. Instead, I was ignored for 15+ minutes, while the girl at the counter (African American woman) dealt with a woman with 15-20 packages to ship, who clearly wasn't ready and had a laptop on the counter figuring everything out. I could have easily been helped and on my way during that entire time but no. Not even as much as an acknowledgment to my presence. In fact, the first words out of her mouth weren't "hello, how may I assist you?"... it was: "You can do your Amazon return over there" as she gestured me over to a kiosk. I went over, immediately pressed the wrong option and was trying to figure out how to go back and the clerk kept yelling from behind the desk, "JUST SCAN YOUR PHONE" and "YOU HAVEN'T PRESSED ANYTHING!" I finally figured out how to get to the next step and the kiosk immediately referred me back to an employee for help. So back to the counter I went and was further ignored until rude employee #2 (guy w/dark hair and glasses) emerged from the back. I remember the days when an Amazon return was a simple scan of a QR code, you hand them the package, get a receipt and are on your way. Well, apparently no more. Now, you need to search for a link in your email, email it to the store and be charged $1.69 for printing out the label for your "free return." Then the guy asked if I wanted to purchase a box and I asked, "do I need to?" and he said yeah. Well then, why bother asking me if I wanted it, if I NEEDED it?! Exasperated, I reached for a nearby shipping envelope, when the guy snapped at me that he had an envelope and didn't need to take one from there. I paid, they guy handed me my receipt with no words, only an attitude, and I left (20 minutes later) with an equally annoyed attitude and late for work. NEVER AGAIN.

Pretty standard UPS location. No frills. They have everything you would need. I can't speak for…read moreeveryone but there's a guy at this location named Carlos who is always extremely helpful. Every interaction, he goes above and beyond to make sure that all my needs are met. There are so many other UPS locations that I can go but I have no problem going out of my way to visit this store just to interact with him. Receiving quality customer service seems to be a lost art these days and I like to patronize businesses that still hold their employees to such a high standard. Great owners. Great customer service. Ask for Carlos V. :)

Excellent help shipping out all my packages today, very happy that customer service is always great…read moreat this spot; never had any problems. Definitely recommend

Parking: There's no dedicated parking for this UPS Store on…read moreFigueroa. Only metered parking on the street, and it's usually hard to find a spot. We always go as a pair one drives around looking for parking while the other gets down to drop off the package. Wait Time: When I arrived, there were two customers being helped. Surprisingly, there were two employees working (which is rare for such a small store, but maybe because of the holidays). I waited about seven minutes before I was called. After me, about four or five people lined up, so it can get packed quickly. Service: I was just sending out a package related to health insurance. It was super quick. I handed it over, they scanned it, and gave me the receipt sticker. The employee was fine, not rude, but not overly friendly either. Just did the job and said thank you. Store Size & Atmosphere: It's a very small location. A customer was on the side loading a bunch of boxes onto a trolley which made it feel even more crowded. There's also a "For Lease" sign on the side of the building not sure if they're moving or if it's for another unit, but they've been there a long time. Product Quality: I didn't buy anything here, so I can't comment on the store products. Value: I wasn't charged for my shipment (it was covered), so no comment on pricing either. Overall: Quick drop-off, small and busy store, challenging parking, but the wait wasn't bad for me. Good for simple, fast package sending.

I've actually come to this place a lot. Im either dropping off or pick up items from here…read more Every time I go in the guys that work there are always down to earth, real cool and professional. they are really quick getting people in and out . (Keeping the line moving ) and I've noticed that they take their time when there's a person that needs a little extra help. (Really cool) It's actually a really good facility. They do a good job to have a lot of supplies. They have a lot of options for almost any package and their prices are actually really good.. All in all, I have to give them five stars without question because they do a good job and they know what they're doing. Sorry, I don't have any photos,,,,, Just never occurred to me to take photos or the ups store ,,,,,, Haha.

This business is still terrible! I attempted to print out tax forms while the clerk persistently…read moreasked me when I will be done printing my forms. He then tried to charge me extra money for using my credit card - which is illegal in California. I told him because of the contract his business with VISA does not allow him to charge additional fees for using a credit card - he became furious and screamed at me to never come back. He did this in front of other customers along with the postal carrier.

I had a disappointing experience with the customer service at this store. There is a particular…read morecashier who consistently comes across as very rude in the way he speaks to and approaches customers. For instance, I once asked to use a small piece of tape and was told I had to pay a dollar for it, which seemed unreasonable given how little I needed. Every time I visit, he insists on charging a dollar for the smallest things. On my most recent visit, when I expressed my frustration, he told me, "Then go to a different store!" I left feeling very upset and disrespected. I would rate ZERO for this store!

On Saturday morning, July 26, I experienced one of the most humiliating and upsetting encounters…read moreI've ever had while attempting to pick up a work-related package for myself and my coworker. What should have been a simple errand turned into an emotionally exhausting ordeal that left me shocked, disrespected, and targeted without cause. When I arrived, I provided the employee with all the information I had: my coworker's full name (not just her nickname), the tracking number, and even showed him the confirmation email. I made it clear this was for our job. Still, he refused to release the package. He fixated on minor discrepancies, such as me not mentioning her nickname "Joe," even though I clearly stated her full name. When I asked if I could call her to clarify, he allowed it--but when she identified herself over the phone, he still refused, citing a phone number from the shipping label that neither of us knew. At that point, it was clear: nothing I provided was going to be "enough" for him. This man was unnecessarily combative, unprofessional, and cruel. He seemed determined to block the transaction regardless of how much I tried to comply. I pleaded with him, explained this was for work, and even showed additional proof. He dismissed everything. His tone was harsh, his energy mean-spirited, and he even bragged about denying another customer their package as if withholding people's deliveries was something he enjoyed. As tensions rose, he began to insult me. He made inappropriate, racially charged remarks and called me "stereotypical." I was in disbelief. I was being targeted--not for what I did--but for daring to question him, for standing my ground, for not backing down like others who've dealt with him. I became visibly upset, even raised my voice--yes--but only because I was desperate to fulfill a responsibility for my job and was being treated with such blatant hostility. It escalated so badly that even my coworker, still on the phone, heard the horrible things he said to me and was just as stunned. Another customer tried to defend him, but I was clear: I gave this man all the right information except a nickname--and still, he acted like I was a problem. I wasn't. Eventually, after my coworker and I threatened that the company we work for will get their money back since he refused the give the package, he threw the package at me and told me to leave. Not handed--threw it!!! It was demeaning, completely uncalled for, and done in front of witnesses. I don't know if his behavior was racially motivated, rooted in prejudice, or simply power-driven, but I do know it was cruel and absolutely unnecessary. I left that store feeling violated and defeated. Later, I spoke to a family member who lives nearby, and she shared that she's also experienced his aggression and now refuses to use that location. The only difference is, I spoke up. I questioned him--and that's why I believe I was treated even worse. But going forward, I will be doing the same as her: redirecting all future deliveries elsewhere. I would rather travel farther than ever deal with that level of disrespect and mistreatment again. No one should be treated this way for trying to pick up a package--especially not in the name of work.

Be ware - you have to be lucky if you want to pick up your package here. I've made two attempts and…read moreboth times they were not open despite their opening hours saying they would be. Forget picking up your packages here if you work Monday-Friday. They don't seem to be open on Saturdays?! I saw this in another review and was hoping this was a one time thing, but no. Extremely annoying and inconvenient

Highly recommend for passport photos and the like. Very professional and friendly. Great results…read more And very reasonable prices. All far better than the last place I used.

Ace is the best resource for my business. I'm so glad Carrie and Espy are here in my neighborhood…read more I appreciate their warmth and personalized customer service. Carrie regularly helps me problem-solve my shipping issues and informs me of cheaper options.

Amy helped me with my return today. She was very friendly and made the process quick. Great…read morecustomer service!

Amy was very helpful. Everybody there was courteous they taught me how to print out the t return…read morelabel in my own

Can't recommend enough for everything shipping/mail related. It's a one stop shop for me. They are…read morevery thoughtful and thorough with packaging any item, they also go above and beyond to find you the best rate for your specific needs. And to top it off, they are an Amazon pick up location/counter. Always friendly and helpful. They also do notary services and offer mailbox rentals, which I've considered multiple times because it's a safe and secure place for packages

Awesome experience. There was no wait time, easy and convenient parking and great customer service…read more We got a grilled shrimp rice snack too! Will definitely be back.