This is a five star review for the staff at Studio City Mailboxes, NOT for Fed Ex shipping which created the need for so much intervention on their part. I had important documents including a driver's license that needed to be shipped to my son in England, which I sent to be held for pick up. When my son arrived at the pick-up location, he was told by the staff in England that there was a special code he needed or they couldn't release the package (it was sent no signature required, addressed to him, and he had ID.) Knowing how impossible Fed Ex is to deal with, I went in person to Studio City Mailboxes to ask for help. One of the two employees on duty spent over an hour working with me on this before calling Michelle, the manager, who remembered me sending the package and said she would work on it even though she was not presently on duty in the store. It took several days to resolve because no one but Michelle and the staff at Studio City Mailboxes seemed to care or be willing to make any effort to resolve the issue. Michelle spent DAYS contacting Fed Ex, keeping me informed of her process, and even called my son in England to make sure he was ultimately successful picking up his package. Michelle then gave me a courtesy refund of the $70 charge for Fed Ex. I hope that Studio City Mailboxes was not out of pocket for the time and effort they made to resolve an important issue. This is what customer service by humans, not a chatbot, looks like. Both Michelle and her colleague understood the problem (which was not of their making) and the importance of correcting it, and did everything they could think of until it was resolved. They easily could have shrugged and given me the phone number for Fed Ex (which no human answers) but they never put it on me to solve this or to pay for inadequate service. I've been coming to Studio City Mailboxes for years, I've seen the staff, especially Michelle, deal with difficult customers and frustrating situations, and staff has always been courteous, professional, and proactive. I can't express my appreciation enough, staff's work and attitude is why I will keep coming back, 100% read more

Very convenient for boxes, passport pics and more. Always friendly and fast. My whole family has been here.

Great little shop with the best mail pricing. The staff were incredibly accommodating and helpful, and I really appreciated how thorough they were with packaging. I was able to get everything done quickly and smoothly. As a bonus, they also have an adorable selection of stuffed animals that I couldn't resist picking up. Highly recommend! read more

Studio City Mailboxes and More - They're so cute - Shipping Centers Near Me - Studio City, California

These folks are always the nicest and most courteous. They really stand out in their focus on customer experience and superior service.

Anyone who gives this place less than 5 stars is just looking for something to complain about. My family and I have been here hundreds of times (we whip merchandise out regularly). I've never been to a more helpful postal store in my life. They will help you with things that no one else would. Love these guys. Thank you for all your help, hard work and great attitudes. read more

I love going to this place because it's always the best experience. I had a huge project that needed assembling today and to be sent out. I received THEE BEST help from Michelle! She is is very smart and decisive and a great listener. Thank you Michelle! read more

Honestly they deserve a higher review than 3.5 overall. I have been here twice to send a DHL document and both times the staff were friendly and professional and helped me out. read more

I've been a customer for 3yrs + Nazareth and team always so helpful. My packages are handle prompt and with care. Thank you for your service. read more

Great people, great service. Gift wrapping, shipping, mailboxes, notary, etc. i've used them for years.

Went to Studio City Mailboxes and More for the first time today and had a great experience. We were getting a trust notarized but were missing a page that is required by California law. Nazareth recognized that it was missing and provided us with a copy with the appropriate language. He could have easily charged us for this and we would have happily paid, but it was on the house. Great service and hospitality. We will definitely be back. read more

Michelle, the store manager, went above and beyond assisting me. I had a letter that needed to be sent certified mail overnight and it was deemed undeliverable. It is imperative that I have proof that the letter was postmarked by the due date. She printed out the history of the failed attempts by FedEx and got the letter back to me promptly. Thank you!!!! read more

Very friendly and helpful staff. Naz was very professional and helpful and prompt in doing my notary. Highly recommend.

WORST PLACE! They hire men who don't know how to actually help and just scan boxes they don't actually offer any hospitality or try to figure it out they let the women do it which is so fucked up. and even after you over pay for shipping they don't even ask what kinda receipt you want they just assume and send you off with waiting 30 minutes because only one employee knows what there actually doing and not stoned read more

Small store, the parking lot is a tad difficult, they share it with USPS next door. The only complaint, oh well! We used Mailboxes and More on and off for years to ship things that were more special and more delicate. A major plus, they wrap gifts here as well, they have a great selection of wrapping paper and bows and they do a great job decorating a gift box for somebody special. So you get your gift wonderfully wrapped, then, they mail it for you. We did ship to US and internationally from here, they were always super nice and efficient and did an amazing job wrapping the gift! They are closed on Sundays and work half of day on Saturday. Easy to find, on Laurel Canyon, close to Ventura blvd. Great place to have around, a nice option for shipping! read more

Wonderful service and helpful staff. I usually drop off my packages here, UPS, FedEx and DHL, very quick and convenient. Last time I had to ship my item 40" tall and 20" wide. I was super nervous about shipping but Michelle did a fantastic job with wrapping. She is patient with me and making sure that I'm satisfied with the wrapping and their price is great. The recipient got the package in good condition. Thanks to Studio City Mailboxes team. I would definitely recommend this place. read more

Studio City Mailboxes and More - Michelle did a great job packing this big arrangement. Arrived to recipient in good condition. Thank you. - Shipping Centers Near Me - Studio City, California

This spot has great and thorough customer service. Always pretty quick and easy. Thanks!

Today I received excellent service at Studio City Mailboxes. Camilla helped me get a Livescan and she was professional and very polite.

My boss has had a mailbox here for years- I've been his exec asst for 12 of those years. I loved this place until Michelle, the reluctant to help and often rude manager, came in. I've experienced her dismissive and often defensive behavior for a few years now. Many of us that live in Studio City have been here for years, and we are all neighbors and extended family - and many of those who have mailboxes here have gotten into some altercation with Michelle, or have felt insulted, rushed or invalidated. I have always hoped that the next time I come in to ship packages, Michelle would have a smile. But it has never gotten better. It's not like she just had a bad day- She's literally been in a foul mood since I've met her. Michelle does not seem to like her job, she's short with her employees in front of customers, she is unhelpful when an issue arises with a package or mail, and she seems to take genuine customer concerns like they are a personal attack against her. I can only imagine that if she is this shaming and unkind towards others, the emotional abuse she puts on herself must be like a prison. Today, my 72 yr old boss went to see for himself today, after I told him how she had been so unhelpful with tracking some Christmas packages to Europe. He stopped by to get stamps and a Holiday Card and watched in utter shock as Michelle was snappy with employees, who he said looked miserable, and even rolled her eyes and grumbled while on the phone with a customer who was having an issue. He has a few months left with this mailbox co and he's already asked me to find another place, as he doesn't want to give his money this business, because of how rude and unhelpful the manager is to me, him and seemingly many others. Her presence makes for a really uncomfortable and disheartening trip to a paid mailbox service! I wish Michelle would find a line of work she loved - like maybe parking police? - that might be more suited for her personality. I would not recommend this mailbox co to anyone unless they find new management and bring in a kind human to at least be pleasant! There are many people who need jobs that would be over the moon with the opportunity to work in her position. Michelle really seems like she hates her job and all the people that come with it. There are many other mailbox services near by that are deserving of business. read more

They are considered and will hold your mail. If you forget to pick it up or pay your bill while you are out of town. It is wonderful service. read more

Extremely helpful, affordable, and way better than the Post Office (which is awkwardly right next door). I always feel like this place is some crazy secret that no one knows about, and then I go there and I remember that it literally shares a parking lot with the Post Office (which is terrible, by the way.) And I think to myself, "Why do people still go to the Post Office?" This place is better in every way than the post office. Plus, you can do everything you can do at the Post Office here, and you won't have to wait in line. And you won't have to get super frustrated. It's just better. They are always extremely helpful, every time I stop in here. They always have recommendations on the best/least expensive way for me to ship something. Plus, they sell all of the shipping materials that you will need. It really feels like a "one stop shop." Everyone who works here is very friendly, and always seems to be in a good mood. The one downside is the parking. There are a limited number of spots, and it can be difficult to make your way into/out of the parking lot. DISCLAIMER: I've never used their mailbox service, so I can't speak to that. read more

I want thank Mila. I lost my key to our business mailbox. I asked for if she can open our mailbox. Here's the thing, I know I'm authorized to have access to our mailbox but she doesn't. I appreciate that she didn't just take my word for it to avoid the uncomfortable "policy explaining why she can't" and open the box without making sure I am authorized to have access. I didn't fight her when she explained what I need to do to gain access because she was doing her job. Very courteous and polite in explaining to me the policy. In the end she was able to get in touch with our business and find out I was allowed. She could've easily just sent me on my way without helping me, but she didn't. Thank you!! read more

The only thing I can say negative about this place is very few parking spaces which is probably not their fault because they share at the post office and that they are very reliable staff is always friendly price is a little higher than normal places but that might be because they have a full service shop there read more

Great spot for gettin all your mail needs completed...I've been a box renter here for about 5 years and it's great because for business it gives you an actual address instead of the whole PO box number thingy. The service here is great and the boxes start at $54 for 3 months, so it's a very good deal. My homies Gavri, John, and Andy hook me up with the bomb service be it mailing bulky packages or signing off on a notary for me....Yea they have on-site notaries isn't that great. and if you have a box here all shipping items, stamps, etc. are 15 percent off now beat that. It's right next to the Studio City Post Office so you know your package will get to it's destination. One of the best things is when you get a package delivered they email you with the time of arrival so you know exactly when to go pick it up. They have nighttime access as well via the automatic door sensor that comes with your box key. The great thing about it as well is when the post office is crowded you can just go across the parking lot (20 ft.) to this place and get the same service without the hassle. they also have a gift wrapping service with over 50 patterns and ribbons and if you have a box here it's FREE! One more thing if you're going out of town for awhile they'll forward your mail for you for as long as you want isn't that crazy. So if you're in the valley and you want your mail coming to an anonymous address other than your dwelling this the place to get your mail fix. read more

YELP 365 CHALLENGE - 2014: 9/365 I couldn't be happier with this place. I needed to ship a box of goodies but also needed to gift wrap it in a box. This place now offers a professional level of gift wrapping service! The gift wrapping and delivery service to San Francisco was just under $50. They blew my expectations above and beyond what I'd ever hope for in a Mailbox location. Plus their service is phenomenal! I am a true fan of this place time and time again! read more

This place is a joke. I only came here instead of the post office because only their parking spaces were available and i didn't want to get towed. I had a book I was sending media mail (after buying the mailer from them the total was 10 bucks to send one book, so i was already doing business there) anyway I also wanted to drop off 2 small packages since I was already there, but both of the very small boxes i wanted to send were still open, so the job would require 2 pieces of their highly coveted mailing tape. I asked the lady if she could tape them up for me real quick so i could leave them with her to send out. She said it would be a dollar. Each. So one five inch piece of mailing tape would cost a dollar. I said ok pass and went next door to tape them for free. I came back to drop the UPS box off and the one employee was busy with a customer yet never said "i'll be right with you" "can i help you" nothing. so i interrupted them after a few minutes and asked if they took UPS and she mumbled yes. I put my box down next to her and, this is not a joke, said "if you want a receipt, it's a dollar." LOL read more

Fantastic service and a great staff. I really appreciate their help!

Is this place under new ownership? No where near as organized or friendly as it used to be. Where did all the employees go?

Pros: Great Service, Beats Line next door, Free Designated Parking, Mailboxes are conveniently located towards the back of the store, they have stayed opened those last 10 minutes after closing to help me out with my packages. Cons: The parking gets HECTIC, difficult to turn left on laurel canyon, a little over-priced for stamps. I really wish stamps were cheaper, but we pay the price to save time, which essentially beats those couple cents for convenience, no complaints here. I do appreciate this mom and pop shop. read more

I drop off packages here multiple times a week. Everyone that works there is very nice and accommodating, and some go above and beyond. There is one woman in particular who is wonderful, and I have lost her card so I don't remember her name! But I will edit and update when I go back. A great place to have in the neighborhood. read more

Great staff, I usually always drop off my orders here but last time they lost my package so I guess they are no longer reliable.

The whole staff is very nice and they always remember your name! They are quick, efficient and fair with payments on the mailboxes. Everyone is so friendly and helpful. This is a great business! read more

This place is great! They are friendly and helpful. I am always in and out pretty efficiently, no matter what it is I am coming in for, and I always leave thinking "wow, that was easy." Definitely recommend this place! read more

I visited the shop to have a document notarized at 5pm on a Tuesday. The service provided was efficient, professional and friendly. I recommend this business. read more

I held a private mailbox here from January 2012 to October 2015 and during that time had nothing but great things to say about the business and the people working there- they were always friendly and helpful, knew me by name, and helped me carry things when I was on crutches with an injury. My experience after leaving was downright ridiculous, not to mention illegal, where they held my mail for months and refused to return it to sender or forward it, even when I offered to pay for it. I understand that they went through some management changes and the new managers don't value customer service like the previous ones. Beware that because this is a private mailbox service and not a postal service they feel free to bend and break the rules. I cannot recommend anyone having a mailbox here. read more

Absolutely phenomenal. I love the family team that are always so personable and work really hard to get me the best deals. David is absolutely hilarious and makes my visits pleasant. He knows what he is doing and takes pride in it. I have a small business and only Come here to ship my artwork. I could not reccommend this place more. read more

Had a mailbox here for 2 years. Everything was great until they got a new employee for Christmas rush. Last week he lost track of a box with $3,000 of gold bullion in it. I had to PROVE they signed for it before he reluctantly went and got it. This week, he had a full-on screaming fit because I took my mask off in the store (it steamed up my glasses and I had it in my hand), freaked out on me and said if I ever went back there he'd close my box. (I was calm and polite the whole time, I don't like to get in screaming matches with store clerks). Then he wouldn't give me two packages whose Tracking Number tickets were in my mailbox, because he insisted I already got them last week - even though the tickets weren't there then. So I guess they're keeping my boxes now too (fortunately just some cheap stuff from Walmart this time, luckily). NOT RECOMMENDED read more

I'm so impressed with this place that I almost want to just hang out there. If they put in a coffee stand I might just do that. I have been a customer at two different times in my life, based on where I lived. And both times my experience has been the same. Amazing. It took literally one visit for the staff to know my name. They look out for my mail and packages, and the service is just outstanding. I've used them for shipping, for notary services, and for just everyday mail, and I can't say enough about how great they are. The pricing is very reasonable and once you're using it you'll wonder how you ever lived without it - it takes just ONE TIME of not having to go to the USPS all the way in Hollywood (or worse the UPS way up the 170) to make this service totally worth it. If you need a mailbox (and let's face it, with all the mail theft in LA, who doesn't?) this is the place to go. They have their own little parking lot but it's shared with the USPS so it does get busy. You can still park right in front in a non-spot and get in and out quickly though. They're open every day but Sunday and have someone there 9 until 6 weekdays and earlier (4) on Saturday but that doesn't matter--you can come in like a ninja at all hours of the night to get your mail. You can't confine yourself to normal business hours and they don't make you. Think of it like your home away from home. And I assume they're working on that coffee thing, right? :) read more

Wonderful service and staff. Highly recommend!!! It's amazingly practical to have a separate mailbox for business - makes the process of receiving packages much smoother and no fear of stolen mail. Everyone is always helpful in helping bring things to the car. read more

I was frustrated with the US Post Office next door when I was told that they could not help me tape a box on "One Side" (12 inches) and that I would have to pay almost $5 for a tape role or use their "Priority Mail tape" and pay 3 times the amount for shipping that I did not need and they did not have a 12-16" common box that I needed to ship. As I was getting in my car to leave I looked over and was reminded about to Studio City Mailboxes & More next door and decided to have them help me. I haven't been here in a couple of years and What a Dramatically Great improvement they have made there and I noticed that the PO Box section is nice and clean as is the entire store and very well thought out and organized. The staff there greeted me this morning and was very polite and when I was purchasing an envelope for 49 cents and did not have anything smaller than the $20 bill - they gave me a business card for myself and 2 business cards and said "Rather than trying to give you change for this purchase - We'd like to give you this envelope - complementary and would appreciate your mentioning us to two other people." I was pleasantly surprised by this and as a Marketer I told them that this was the best 49 cents that they ever spent and I even came back a half hour later and decided to ship my box with them INSTEAD of the Post Office. Lohen was very helpful and even showed me the computer screen of my shipment and they have a cool software program that uses Google maps I think to show the street address of the shipment and a street view of the building that it's going to which I think is brilliant because if you ever have any doubt that you are shipping to a legitimate business - THIS is a great tool to help you decide. Lohen gave me the shipping and pricing options and patiently waited as I called my wife to confirm that zip code and choice of shipping. Lohen then finished up and then had me look at the computer screen to confirm he typed in the information correctly - BRILLIANT! This dramatically alleviates inadvertent typing errors on both the Customer part (my wife's "S" looked exactly like a "5" ) and this is what great Customer Service is about!! I told Lohen that they are doing things right there (As a former corporate trainer for sales and service I Really Know First-hand) -so without a doubt I can say that to Studio City Mailboxes & More is BETTER than the US Post Office and if you live within 10 miles and need to ship right away - Go There First! I cannot recommend it highly enough! read more

Above and beyond - very helpful, courteous and speedy. This review is for the Notary Public services at Studio City Mailboxes and More. I have been in twice to have passport documents notarized. The first time I went in Ramnik was very helpful, friendly and even though it was a bit past the cut-off for notary services, he graciously and quickly took care of me. The second time I went in, the other Notary was not available, and I was in a big hurry to get this done. Well the clerk said he could see if Ramnik could come in, on his day off, to help me. Well, within about 15min he drove to a nearby coffee shop where we met and took care of the paperwork. He even waived one of the fees for me and I was able to pay by credit card using Square on his smart phone. Thank you Ramnik from the guy on the Motorcycle with Pink hair :-D read more