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    Shop and Ship US

    1.0 (4 reviews)
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    2 years ago

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    The UPS Store

    The UPS Store

    (185 reviews)

    Eagle Rock

    This is a great UPS store but tbh, I've had good experiences at all of them. Rose, the owner, is…read moresuper helpful and always has both counters going, while she helps with more complex things. I really appreciate that she's always got the store fully staffed, she must be pleasant to work for. It's always clean & fresh, floors vacuumed, counters clean etc. I wish there was more parking but that's not her fault. It's soo convenient having this here, Amazon makes returns a breeze, I'm here every week!

    This location used to be fantastic, but it has taken a serious downturn since Rose hasn't been…read morearound. The current management and staff are completely missing the mark on basic customer service. Lately, the older Slavic lady (multiple times) working here has been locking the front doors up to 20 minutes before the official closing time. It's incredibly frustrating for people who just need a quick trip to access their PO Boxes, only to find themselves locked out while the business is legally supposed to be open. Because of this, a line of frustrated customers inevitably forms outside on the sidewalk. What makes it worse is that the staff can clearly see the crowd waiting outside, yet they make absolutely zero effort to come to the door, acknowledge anyone, or explain why they are shutting down early. Leaving paying customers stranded outside when the posted hours on the door say they should still be open is completely unacceptable. Management needs to address this immediately. Bring back the standard of service we had under Rose.

    Shop and Ship US - shipping_centers - Updated May 2026

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