This is a great UPS store but tbh, I've had good experiences at all of them. Rose, the owner, is…read moresuper helpful and always has both counters going, while she helps with more complex things. I really appreciate that she's always got the store fully staffed, she must be pleasant to work for. It's always clean & fresh, floors vacuumed, counters clean etc. I wish there was more parking but that's not her fault. It's soo convenient having this here, Amazon makes returns a breeze, I'm here every week!

This location used to be fantastic, but it has taken a serious downturn since Rose hasn't been…read morearound. The current management and staff are completely missing the mark on basic customer service. Lately, the older Slavic lady (multiple times) working here has been locking the front doors up to 20 minutes before the official closing time. It's incredibly frustrating for people who just need a quick trip to access their PO Boxes, only to find themselves locked out while the business is legally supposed to be open. Because of this, a line of frustrated customers inevitably forms outside on the sidewalk. What makes it worse is that the staff can clearly see the crowd waiting outside, yet they make absolutely zero effort to come to the door, acknowledge anyone, or explain why they are shutting down early. Leaving paying customers stranded outside when the posted hours on the door say they should still be open is completely unacceptable. Management needs to address this immediately. Bring back the standard of service we had under Rose.

Great service especially when they pick up your boxes at home. They will even give you…read morecomplimentary box to replace the box you used!

Very poor customer care. First off, they replaced two small…read moreboxes for the two large boxes that I sent out then when I requested for a replacement over the phone, I was given the vibe that they wouldn't go the extra mile to make their customers happy. Second off , whenever I speak with anybody on the phone from LBC , negative vibes is always what I get. Despite the fact that I've been doing business with them consistently over many years. Finally, No more LBC for me

Always hassle free, staff here are helpful and friendly…read more They walk you through process and are patient with everyone, at times it get busy but they are pretty fast so it's really an issue Try them out, I'm sure they are valuable I don't really pay for my services. Plenty of parking in the small plaza.

The folks who work here during the work week are absolutely lovely…read more The woman who works here on the weekend is next level rude.

Fast and reliable ! They come next day after you call for pick up ! Call early so they can answer…read moreall queries .

Kabayan, (Countryman), call Forex when your Balikbayan box is ready to be shipped to Pinas…read more(Philippines)... 5 stars!!!! If you got the chance to watch Anthony Bourdain's Parts Unknown episode in the Philippines at Christmas time, my all time favorite Anthony Bourdain episode, you're probably familiar with balikbayan boxes. If not, balikbayan boxes are jumbo sized boxes filled with household goods, mostly food, that Filipinos who happen to be overseas send back to family and friends to the Philippines. For so many years now, my family and I have used Forex to deliver our balikbayan boxes to the Philippines. If you need a balikbayan box sent to the Philippines, call Mang (Mr.) Nick. Mang Nick and staff has always been friendly, and box pickup has always been prompt and on time. In addition, Mang Nick and staff straps the boxes at no additional charge for extra security. There's a slight discount if you drop off your box at the Eagle Rock office, but I love the convenience to getting the heavy boxes picked up. Balikbayan boxes are sent by ship, so shipment takes about a month to a month and a half, depending on the destination in the Philippines.

I had an outstanding experience at FedEx thanks to Art. He went above and beyond in every…read moreaspect--helping with shipping labels, copying, and printing--all while maintaining incredible speed and accuracy. What really stood out was his ability to manage a long line of customers without making anyone feel overlooked. He was constantly moving, handling multiple tasks at once, and still made sure each person received the attention they needed. Art's efficiency and work ethic are truly impressive. Even while juggling what felt like 10 customers at once, he stayed organized, professional, and friendly. It's rare to see that level of dedication and multitasking done so well. FedEx is lucky to have someone like him representing their team. P.S he should be manager training all the other employees to be like him.

The Service requested was attended to quickly. The Quality is excellent. Bryan helped out a lot…read morein getting my badges made for me. The value is great for what I needed. I have been going here for many years it was 24 hours but since the covid is now from 8am to 5pm. I highly recommend this place of business. Kindness forward one person at a time.

I have been using this service for a number of years now and I highly this branch. It has provided…read morecontinued excellent service. And Ron is terrific. Paul M

Goodman is the BEST! Kenny and Roberta are the nicest and so helpful and just great vibes all the…read moretime for YEARS now. I definitely have found myself driving the extra 10 minutes to go to them when I have other choices closer but are not as friendly and do not offer the amount of services. I can get it all done with them. One stop shop.

Super friendly. So nice to have a place that feels very mom and pop and cares. Off the beaten path…read moreacross from CVS

I personally give a 5 star the service requested was very good good staff value is good the staff…read morename was Rick amazing experience overall. Highly recommend to everyone!!

Ok first of all... If anyone who is doing business with these guys knows you are only there to send…read moreyour box to Armenia, period. They do a great job at doing JUST THAT. Don't expect anything more or less. Any box, any size... Great prices, great schedule. So dumb of some people to criticize a company they know better not to. You know exactly what to expect when going in. The girls are just unprofessional, and very under paid. So the next time you want to yelp about bad customer service, think about how low that lady gets paid to smile at 150 people faces per day.

Not sure what kind of shipping they do, but they've recently moved into the neighborhood. They…read morehave very large trucks at 5 am and 6 AM which blocks traffic and wakes the neighborhood up with their extremely loud beeping sounds. I do not believe that this area where they are located is zoned for shipping companies. I wish someone in the city of Glendale would research them and fine/relocate them if they do not belong in a residential neighborhood. City of Glendale is so sad and poor regarding residents quality of life issues. Too bad no one cares. I pay taxes and very high rent to live here unfortunately.

Long line. Rude employees. Not helpful what so ever. One employee offered me a coupon and the other…read moreemployee wouldn't honor it. The coupon was as given the same day too! I'm shipping this small 8 x 6 x 4 box $25.99! So ridiculous. Im asking simple questions and one girl couldn't answer and another girl has her head up her ass cause she wouldn't bother helping, acting dumb in the back moving papers around like an idiot. the last girl just came over and condescending told me there's was nothing she could help in. I came another day and genuinely everyone there hates their life, they look so annoyed that they have to do their job when someone walks in.

As I waited in line there was plenty of time to notice how unkempt the store was. Maybe they only…read morepick up after themselves at the end of the day? But I'm writing this because as I waited in line, no matter how close I got to the counter, I was never acknowledged by any of the employees. And when I was finally being helped, I couldn't help noticing that employees would periodically emerge from the back looking for something in the front and while occasionally looking up at the crowd, never acknowledging their presence. And in my case, when the employee spoke to each other, they did so in another language. If customer service still exists, this store is immune to it.

This was the closest "UPS" drop off other than the post office..I had a free return to Zappos...I…read morego there...and the lady at first says I have to go to the post office...then I tell her my instructions said otherwise.. then she says..."you can leave it here..we charge $1 for dropoffs!" I said to her...."forget it..you are crazy!" and walked out. What a dump. I took it down the street to the post office and left it off for free.

I love to support small local business, but WOW. The first time I stopped by I thought they were a…read morebit on the pricey side, and pretty rude. It just gets worse. First of all, there's no "express" about it. It took 20 minutes just to get a price to mail a package with 2 people on the job. When I asked how much insurance was, well, I said "just forget it" after watching them struggle away. I wouldn't mind if it wasn't a large part of what they do there. That price to mail a box USPS to Australia was about $67. Seriously! I went to the post office straight after - the ACTUAL price? $17! To top it off, they are shockingly rude. To the point of dropping things in front of me as I reached out, instead of handing them to me, and walking away as I was in mid-sentence. That kind of service ain't worth the $50 they tacked onto the actual price. Stay well away, head to any one of the SUPER friendly and efficient post offices in the area. Then go celebrate with your spare $50.