Long line. Rude employees. Not helpful what so ever. One employee offered me a coupon and the other employee wouldn't honor it. The coupon was as given the same day too! I'm shipping this small 8 x 6 x 4 box $25.99! So ridiculous. Im asking simple questions and one girl couldn't answer and another girl has her head up her ass cause she wouldn't bother helping, acting dumb in the back moving papers around like an idiot. the last girl just came over and condescending told me there's was nothing she could help in. I came another day and genuinely everyone there hates their life, they look so annoyed that they have to do their job when someone walks in. read more

As I waited in line there was plenty of time to notice how unkempt the store was. Maybe they only pick up after themselves at the end of the day? But I'm writing this because as I waited in line, no matter how close I got to the counter, I was never acknowledged by any of the employees. And when I was finally being helped, I couldn't help noticing that employees would periodically emerge from the back looking for something in the front and while occasionally looking up at the crowd, never acknowledging their presence. And in my case, when the employee spoke to each other, they did so in another language. If customer service still exists, this store is immune to it. read more

I had several items to ship and was assisted by Justin, who deserves high praise for his patience, knowledge, and superb customer service skills. Thank you, Justin! read more

Two of my packages for returns are lost in the abyss somewhere. I came here to inquire on wtf is happening and unless I have the exact time of drop-off they can't help me or even offer to look for my package in their facility. WHO RECORDS THE EXACT DATE/TIME THEY GO TO UPS lol read more

Elen was extremely helpful and her smile make me felt confident and secure to ship out my package.I can't even imagine anyone else better to help me with my package than her.Ive been coming here for a min and always had a pleasant experience at this store. read more

I had a wonderful experience today at the UPS store. I had the pleasure of meeting Sophia. She was very kind, helpful and patient. I had 2 large amazon return items. I had issues with the barcode prints. Sophia took her time to help me and she had such a pleasant personality. She definitely knows the value of excellent customer service. Thank you Sophia! read more

It's a UPS store. I usually come here to drop off my Amazon returns. I usually don't have to wait long. Service is usually fast and efficient. Service friendly. read more

The UPS Store - Cute little christmas decor - Shipping Centers Near Me - Glendale, California

Honestly I don't know what's wrong with the employees here. They all seem so unhappy with life, what a toxic environment. :( After several bad experiences, I thought I'd give them one last try. Sure enough I was disappointed yet again. One of the Armenian ladies wearing a cap with glasses is beyond rude. I mean they're all rude but this one is just waaaaay beyondddddd rude! Not sure why she still has a job. UPS, Isn't one of your requirements to provide good customer service???? read more

The Armenian women who works there was so beyond rude on the phone. I tried to call in the morning and she told me she was too busy to help me and kept interrupting me over and over. I called back in the afternoon and she did the same thing, pretty much just not even listening to try to help me. I had to raise my voice for her to stop interrupting me. The only person who was remotely helpful was Eric. read more

They packed, insured and shipped a ceramic sculpture for me that arrived at its destination perfectly. Later, I when I returned, I was at the Store in the heat of pre-holiday shipping times. Both times the employees work confidently and calmly to assure folks of the best rate and speed in which to ship their items. read more

Horrible UPS store with the worst staff. I believe my package was stolen by the young lady working at that location. I brought my two dresses to be returned, with a Happy Return, and I still have not received an update that UPS has received my package when it's been weeks. Absolutely unorganized and horrible customer service. Will be filling a claim and complaint. It makes no sense to me how I could drop off a package and the system is showing that it's not received so either it's been stolen or misplaced because that place is so disorganized. Do yourself a favor and go to a different UPS location. read more

I have been a customer for 10+ years at this location. All of their staff is amazing but I would like to give a special thanks to Justin. He has helped me numerous times and I have been very satisfied with his customer service. I like people that are real and don't just fake smile. read more

Shout out to Julianna for her excellent customer service. She went above and beyond and helped me with my packing and shipping needs. It was an amazing experience for me. This store is highly recommended for your shipping and packing needs read more

Clearly the person at the counter hates their job! Absolutely the worst attitude I've ever encountered at a business. I could understand if they had a full day of work but the store was only open for 15 min! I was returning something from Amazon and he told me I needed to buy a box, which I've never had to before. Then they made a snide comment saying, " It's common sense." I couldn't let it go because they just had a poor attitude! They should really get a job that they don't resent doing, because that's clearly the attitude they had. read more

It seems like they may have made some positive changes to their staffing, as my recent visits have been much smoother. I've returned a few times out of convenience and haven't experienced any issues. read more

I went in with "my" delivery uniform on. BUT, could not find the return email on my phone to save my life. Edgar was so patient with me. He walked me through it with ease.!! I looked at his name tag and said "Edgar, I'm going to do the survey on you". Thanks again, Edgar. read more

These guys are soooo rude that I honestly thought I MUST BE getting punked or something. Kept looking around for Asthon Kutcher to pop up any second and laugh it off w me for yanking my chain. And they were rude to everyone. Wish that it was only me. The guy w the ponytail is the rudest of them all. I don't know his name but I am sure he is the only one who fits that description. You go and experience all this yourself and read all the one star reviews. This guy should be happy that they gave him a job at this place. Because this is NOT how you treat paying customers. And if he is the business owner or related to the business owner, I feel sorry for them. Because they could be making so much more. I wish that there was an option for zero stars. To the owner of this establishment: Put in cameras inside and watch how your employees run this joint. Even without sound it doesn't take a genius to figure out that your workers are rude and you don't care to train or replace them! read more

Super rude. Claimed my jcrew shipment wasn't there or in the system and than when he "found it" charged me a 10 handling fee. When I refused to pay I was told they'll ship my package back to merchant at their convenience. Seems super scammy to me all around. Apparently if you use the access point it's 5 dollars per box (when I called J crew they told me ups is not allowed to charge for an access point. Also they said the person who signed for my items doesn't exist read more

The amount of Amazon returns these employees receive all day long I'm sure is ridiculous and this is where I drop mine as well. They're always helpful and friendly. The line goes quickly when there is one. Plenty of parking in the back. read more

Quick. Efficient & Friendly. I came here wants to drop off a package that was to be returned to Amazon. They absolutely did all of the work for me. They gave me that little slip that is your proof that you returned your item. There were no hiccups or anything. The entire transaction was simple and took all of two minutes. The gentleman who helped me was extremely quick, efficient, and definitely friendly. Even without asking, he gave me that little slip for proof of return. Parking was easy and free behind the store front. There is street parking available also. No complaints here!! read more

Man, what is Marina's deal? Just a deeply unkind and unprofessional person, it was actually kind of shocking. I'm not exactly opening anyone's eyes to a new issue here, almost every bad review on Yelp names her specifically. I wish I'd read reviews before going - interacting with her was a serious day-ruiner, and she was so unhelpful with my shipping needs that I ended up needing to go to a second location. Anyway, just save yourself the headache and go to the UPS Store on Ventura Ave in Studio Village, the employees there are WAY more helpful and also are just base-line nice and normal human beings. read more

I don't usually write bad reviews, I believe everyone is entitled to a bad day, unfortunately when you work in a place where you deal with customers, you should at least brush it off for a bit when you're dealing with them. This was my second time in this location since it's the closest and both times were bad experiences. The lady worker on the counter was huffing and puffing, displeased but I don't not see a reason why, only to believe that it's obvious she hates her job. Two other workers were also there not as displeased but not accommodating either. Excellence in customer service is almost obsolete but in this store, it's completely gone. With all the bad reviews, nothing has been done. I don't usually return Amazon through UPS but this time it did not give me Whole Foods as an option. It is way easier at Whole Foods. I've never had to pay for a box for an item that was already in a box. With that being said, I hope no one is getting laid off especially with the current UPS crisis. But if they keep up with bad customer service, this won't help. read more

Every time I come to this location the employees all seem so miserable. No smiles or hello or even thank yous, nothing. When I have to ship ups i dread coming here. I would highly recommend choosing another shipping service based on the experiences I've had here. read more

It's so easy at this UPS location. Ample parking in the back, easy access inside, and never long waiting in lines. All staff very friendly and quick. read more

Justin was very professional, patient and helpful. I had quite a bit of Amazon returns and he helped me sort through everything and finalize the returns. One of the kindest employees I have dealt with at all the different UPS Stores thus far. read more

Great customer service for this location. They are quick with their system scanning and packing items. I would recommend this location, and theirs parking in the back which is great! read more

Spaced out staff. Left in the middle of service to answer a call. Kinda grumpy, argued with another customer in front of me. Sometimes I go out of my way to go to another UPS store on Verdugo for a better experience. read more

Fantastic job! I needed a document to be notarized and I searched on yelp to find a place. To my surprise I saw this UPS store offers that. I called to made sure ask yes they had a notary there until 6pm. So I drove there, found street parking. A very polite and helpful gentleman helped with get the document notaries. And the whole thing took less than 10 minutes. Each signature is $15 so that's what I paid, and they mailed it out for me as well. Easy peasy! Thank you UPS Store read more

WORST CUSTOMER SERVICE. 3pm on THURSDAY MARCH 13, 2025-- 3 ladies were working in the front. All except one had a name tag. I was there to get notary services, as I walked in there was a few customers scattered not standing in line (all waiting for their own services) when the most unprofessional rude employee decided ask me what I was there for and then with attitude told to stand to the side and give everyone "some space" as if I was disrupting their work environment LOL. As I was waiting I noticed UNACCEPTABLE behavior from this (extremely long haired) employee. She would give other customers attitude and dirty looks, as if she owned the place. She is in desperate need of a reality check along with her coworker Elen. Elen was the notary agent that was assisting me, but she REFUSED to give me the name of her coworker who had LONG LIGHT BROWN HAIR WORKING 3pm on THURSDAY MARCH 13. I would like to repeat myself because my sole purpose of this review is to be noticed by UPS so these employees can a reality check that is much needed. Dont come into work if you're going to have a nasty attitude nobody is forcing you to work at a job where you feel the need to judge and give attitude to regular customers. read more

This was the incident happened on 8/29/2024 at 5:01PM. There is a woman with the bandana and glasses that was very rude and had a nasty attitude She mocked me when I didn't even say anything.... Worst customer service ever. She needs to improve and retrain her customer service skills.... read more

Door says opens at 8:30am. It's Friday trying to drop off packages before work.l at 8:37am Locked, lights out, no one in sight. I waited a few minutes to see if maybe someone would show up. More customers showed up but no employee decided to arrive on time today. read more

What a nice experience!! Never a fun thing to go to a shipping place especially with small kids usually but this place is different! Excellent staff, Jonathan, Justin, and Louisa went out of their way to help me figure out the cheapest way to send a package. I'm notoriously bad at trying to sell things online and then not make any money because I spend so much money on the shipping. Not only were they quick, efficient, and saved me money but they were so sweet with my four-year-old twin girls. They actually have a spinning wheel for kids so you can get a prize or a high-five. My daughters were thrilled to get an emoji mask and some heart-shaped balloons today!! We will be back! Thank you!! Have been back twice and continues to be excellent service! read more

The UPS Store - Happy campers! - Shipping Centers Near Me - Glendale, California

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They do really good job. Really helpful every time i am there. Once i forgot to put part of my return in the box. So they did their best to help me. read more

Just watched the employee literally drop my very clearly marked fragile boxes from the counter to the floor because she didn't want to lift them.... I am positive one of the job requirements is the ability to lift boxes 50lbs or less (which my boxes were). read more

I was on my way, to make a return on a purchased clothing item, as it ran a little small. The lady at the counter was very helpful, friendly, and got the job done, quick! Hands down, the UPS store, knows how to get it done, especially, if you're in a pinch, like I was. I highly recommend this place for all your shipping, packing, and returns, though they are a bit pricy. In any case, it was still worth it. You won't find any atrociously long lines here, like you'd encounter at the Post Office. read more

Walking into this UPS store feels like stepping into a boxing match -- so enter at your own risk. I have frequented this UPS Glendale location for years because it's close to my vicinity but the loyalty does not pay off. I was there yesterday afternoon (12/3/24) around 5:45 pm to get my packages scanned in time for the last UPS pick up. I was there to drop off several labeled packages and waited patiently until no one was in line to have my packages scanned so I didn't make any customer in line wait -- even stacking them nicely to the far left where they would be out of the way and easy to scan. After doing all that, the girl at the counter (who by the way is also a notary there) told me that she could not scan my packages, that the scanner was "broken" and to just take photos of my drop off. I replied that others are dropping off their packages and getting scanned with receipts -- That I should get the same service as others whether I bring in 1 box vs several -- explaining that my packages are time sensitive,valuable and while I don't need a receipt, I would like to have them scanned. I know UPS policy and the employees here just have a terrible customer service attitude. It's as though they don't want to be bothered to work or be inconvenienced -- and they demand customers adapt to "their policy" of poor service and unacceptable behavior which is not reflective of UPS. They act as though they are doing the customer a favor to render any service. No one is managing these hostile employees and they feel very comfortable insulting and disrespecting customers in a very aggressive manner -- escalating hostility vs leading with kindness and service. The employee from yesterday afternoon actually had me "service her" by having me move all my packages (she can't lift even small lightweight boxes) to the opposite side of the counter as she finally begrudgingly scanned my boxes and told me that she didn't care if I reported the incident. Obviously she doesn't and the experience left me so hurt and disturbed that I will be writing to UPS headquarters directly because this is abusive. I just can't believe ownership of this UPS Glendale store doesn't address this serious problem. The negative complaints are obvious and consistent through the reviews but nothing is done to solve the problem. You don't even get a smile at the counter or a nice greeting. I have witnessed so many customers patiently wait in line only to get treated poorly and nothing changes. It's like Mean Girls Gone Wild! Then there is the guy with the pony tail who periodically works there and argues with every customer who requests a receipt. There are a couple of very nice employees that I try to catch when I frequent the store. However, if these few select employees are not working on a given day, you get these mean employees like yesterday's evil twins that tag team as the worst of the worst -- they are very confrontational, argumentative and just rude, lazy and mean. They feel empowered by and take pride in insulting customers. How many complaints will it take to make changes that reflect a good customer experience? I wonder if my packages actually made it in the truck yesterday afternoon or if they were held back due to the lack of care of these negligent employees. This is just unacceptable. Management should step in and review the tapes to actually get a sense of what's taking place daily -- and make an effort to implement a positive company culture that reflects professionalism, kindness, respect and good service. It appears to be too much to ask for when it comes the way this store operates. read more

I ship out for my business several times a week at this UPS location and it is such a great UPS. Marina is very helpful and always has a great attitude! read more

This place is my go to for shipping, notary and general UPS stuff. Lines are never too long, staff is eager to help, and parking pretty easy. I'm pretty much in and out in a couple of minutes. Been going here for years, that will not change. read more

Ppl here are pretty rad, helpful & efficient

I've used this UPS Store many times to return my Amazon/UPS packages, and it has been a good experience overall. Sometimes I've walked in with a TON of packages, but have had no issues whatsoever. This location can get a touch crowded sometimes, but nothing too bad. Parking is convenient in front, or in the back lot as well. Customer service has been fine as well. I haven't used the other services they offer, so I can't comment on those. read more