I've been coming to ABC Mailbox Rentals for all my FedEx and UPS shipments, and they've been consistently great. It's a family-owned business, and you can really feel the difference in how they treat their customers. Its very convenient 1 stop for all my fed-ex and UPS shipments and USPS is a walk away. I can do all my returns in such a short distance and short time phrame. Every time I visit, I receive such kind, professional, and attentive customer care. The staff is efficient, welcoming, and truly go out of their way to help. If you're looking for a reliable, friendly, and stress-free place to handle your shipping needs, I highly recommend ABC Mailbox Rentals. read more

I stopped by to use the ABC mailbox center. They shipped for FedEx and UPS and USPS. I'm at Paul and Joyce as the owners. This is a boutique family run business. Both of them were extremely helpful, provided excellent customer service, and this is definitely a place in the local community that will benefit all of us. I am giving them five stars because they truly deserve it! The previous reviews were from the previous business owners and they are onto a brand new fresh start so give them a chance. read more

ABC Mailbox Rentals - Supplies - Mailbox Centers Near Me - Glendale, California

See all

My go to office for all printing and shipping. Staff is extremely helpful and efficient. Always a pleasant experience!

Excellent customer service. Very efficient. I've been using this Center for multiple years. I haven't had any issues. Very professional. highly recommended. read more

ABC Mailbox Rentals - Store - Mailbox Centers Near Me - Glendale, California

Great experience! The team was helpful, efficient, and made the whole process easy. I truly appreciate the reliable service!!

Paul is really helpful and friendly. He went above and beyond with the service I needed. Highly recommend. read more

I stopped by last week to print out a label. The customer service was excellent as well as the quality of the print. I highly recommend supporting this business!!! very professional! read more

Happened to be in the area, needed to send a package and after doing a search on my phone, ended up here. Very lucky to have found this place. Friendly staff. Highly recommend. read more

Super Quick and efficient. Went to drop off a package and was greeted immediately by Paul. Super friendly and helpful and was out the door in less than 4 minutes :) read more

I used this place a few times already. Paul was extremely kind and helpful. He offers great service and value.

Aren't you supposed to close at 2:00 PM on Saturdays? I drove a long way to get here and arrived at 1:30 PM, but you were already closed. Please update your posted hours. read more

Paul was so helpful and welcoming. He was so knowledgeable about the pricing info and what services what be best for me and his attitude was very chill, he's a good dude and he plays great music ! Thank you for helping me with speedy services. read more

Very friendly and professional. Returned my call as promised and followed up promptly.

I came here to drop off a package that had a prelabel from Fed-Ex who even listed this location as a drop off. Tracey the manager looked at label where it said USPS, I saw that but every instruction I had said to drop it off here and again this was printed with Fed Ex logo on it . She said I would have to go to the post office. When I just asked her why (further explanation as they are a USPS priority store) and to hear me why I was there, her voice got loud and irritated. FYI there is no one else in the store. I get it don't take my package but why are you so fast to get irritated by a customer asking for more information, but honestly after getting on here and seeing all the bad reviews, it makes sense lol read more

ABC Mailbox Rentals - Business card - Mailbox Centers Near Me - Glendale, California

I went once and was helped by a sweet guy. It seemed like an easy place to go. I was wrong. I went back trying to ship some things. The lady said they can't print anything. I said last time I came, the guy printed and everything went smoothly and she said "forget about him." I couldn't believe how rude she was. And I was in a great mood that day. Anyway the UPS store down the street has the nicest people. I like to support local businesses but that was probably the rudest lady I've dealt with in LA and that's saying something. Glendale typically has good customer service. Oh and the one time I used it, my package was lost. Never again. read more

What a horrible place. Terrible/uncaring/unknowing staff. Tuesday, I get a notice from UPS my package has been delivered to 501 W. Glenoaks. Friday I went to pick it up, the place looks DESERTED. I yell "Anybody home?" and a woman comes out from somewhere in the back. I show her my UPS tag, and she says "it's not here. Come back tomorrow. The owner will be here. We open at 11:00, but don't come until 12, she opens late." She says go back home and get the tracking number after the package is delivered. I dutifully go home, and check the email from UPS ... it says the package WAS delivered to this location, on Wednesday. So, I print out the receipt from the email. I get back in the car, return to the store (where parking is a pain)--now an older lady is there; I presume the owner. I show her the printed-out receipt, with the tracking number, the dates & times, etc. She says "what's this"? I asked her if they are *new* at this UPS task? She is silent, wanders around in the back for multiple minutes, looking here, looking there, no over here? no, over there? in this box? Eventually she finds my package. The woman remains indifferent to anything I ask about being a UPS station, about customer service, etc. I can only assume she doesn't know much about either. They should lose their UPS affiliation. The UPS Store at 350 N. Glendale Ave is just he OPPOSITE! Always nice people, and they know what they're doing, and are efficient. read more

This place lost my Fedex package. They do not give a receipt unless you pay $1. I just spoke to fedex and they confirmed that this is not legal or allowed by their rules. Also everything is overpriced here...one time I needed a packaging tape and it was like $10. Another time I went there and no one was at the store, but the door was open...I called out a few times and no one came... well this explains how packages can easily be stolen! read more

It's my opinion, that as far as services go, this place is the armpit of service. It has horrible, slow service. The employees behave as though they have no training or would rather be anywhere else except working here. This has recently become a UPS access point, and that has made this place even more of a clusterf*#k. They won't even know what to do with your InfoNotice. Want to waste some time and have a miserable experience? Come to ABC Mailbox Rentals at 501 W Glenoaks Blvd. read more

I honestly had enough with this place. My family and I we rent 4 mail boxes from her and we have been great customers of her for the past 12-13 years but her service keeps getting worse and worse. They have lost my packages multiple times, they have lost my escrow refund check, the folded my graduation picture and tried to fit it in the box when it actually says clearly on the hard envelope that there are photos inside and do not fold, and the list goes on. Today was yet another horrible experience. I ordered a dress that came in 6 days ago via fed ex and she says they never received it. I called fed ex and they said it was delivered via usps, Tracy who is the owner, kept saying no we didn't receive anything. She made me call the main usps office and the guy there said it was delivered to her. After about half hour of back and forth, she goes back and brings my package and she blames me for it because it had my middle name on it instead of my first name. I usually end up getting other people's mail in my mailbox cause either the sender puts my mailbox on the packages or they accidentally place it in my box without paying attention. It was so frustrating and embarrassing at the same time cause I ended up accusing usps for losing my package but thank God she finally was able to realize that was my package and I had to call usps and apologize to the person. I am hoping someone can recommend me a new mailbox place so my family and I can transfer everything to the new location. I'm just sick and tired of all these mistakes. She's always been nice to me but at the end of the day that doesn't matter and I need my mail to be correctly delivered to me. read more

A total rip off place. Lady wants to charge for just getting a fed ex envelope Wants to charge $3 to put one tape on the box Wants to charge $1 to use rest room Might as well leave your wallet there. Very rude people. Never going there again read more

I have gone into this store several times to drop off UPS packages and always want to charge a $1:00 drop off fee, which really annoys me as I know they have no right to do so! I've googled this UPS already compensate the stores for handling the packages. Anyone else have this issue? read more

They are unable to keep their location open according to their posted hours and the employees are insanely rude when asked basic questions, I can't believe UPS partners with these kinds of businesses. I will be filing a complaint with UPS directly. read more

I usually don't like to give bad reviews but this lady here has the worse customer service she is so rude I hate when my packages are delivered here and I have no choice but to come here ! I dread going in there due to the horrible service here !!! And rudeness ! 1 star is too much ! They are Also late to open .This place hates people and it is obvious .I have to contact Ups not to deliver my packages here anymore due to the way you are treated here is really bad . It's a nightmare here ! read more

Terribly run business. UPS rerouted my package here. Fortunately for me, I got there the same time as the UPS driver and was able to pick up my package directly from him. The lady at this business refused ALL of the packages that UPS was supposed to drop off here. I don't know why UPS would partner up with this business. read more

This place is the absolute worst. I HATE that my packages keep ending up here. Multiple times I've beeen here I walked in and stood around 30 minutes and no one was even in the building. How do you stop people from walking out with all your stuff? If you're going to be at lunch leave a note and lock your doors Dummies. Now I'm here to pick up my package waiting going to be late to work and it's not open on time. What a surprise. read more

I gave one star because zero stars is not an available rating. The. Buisness card and the "general manager" Tracy Chow both said USPS Priority mail drop off is a service they provide. I dropped a prepaid package off to her last Monday asked her to scan it and for a receipt she claimed they didn't scan it there and everything was scanned at post office. Now a week later my package hasn't been scanned and I went in twice in one day the 1st time she said to go check with the post office the 2nd she said " I don't remember you". Really, now you don't remember me. TRACY CHOW at ABC Mail Box Rentals in Glendale is a thief!!! I had been there before at least 3 times shipping merchandise I sell and she knew that was new merchandise. Tracy I believe is directly responsible for taking my package, telling me " it's ok, that's how we do it". Absolute incompetence!!! Wait in line at the post office or find another drop off. Steer clear of this retarded little shipping store that belongs in an episode of "The Twighlight Zone"! I am just out merchandise now. I guess times are so desperate you can't trust anyone. read more

Customers BEWARE! Owner UNLAWFULLY charges money (cash only, no less!) for UPS drop-offs that are already prepaid! Will be complaining formally as this is a SHADY business practice! Also really rude staff. read more

Never had a problem with this place! Friendly service and fair prices. Even better prices if you pay up front with a full year or even a few months at a time. Location kinda sucks since there's no way to turn left into their lot from Pacific, so instead of dodging tickets, I go around to catch the light to turn into the lot legally. BUT there's ample parking! They've always been accommodating with my (sometimes) late payments, or when I call to ask them to check if a specific package is there. The Asian woman is the best! Since it's a street address, they accept all UPS packages, etc with no problem. They will sign for you. Very convenient. Most places don't deliver to P.O. Boxes. read more

Very nice lady. Always helps me out and helps minimize my costs. I take away one star because the place smells awful and moldy every time I walk in. But the nice customer service makes up for it :) read more

This place is great for private mail service. It's amazing to have a central spot for packages, amazons, general mail. Someone to always sign for things. read more

A zero star option should really be available in Yelp, because it would be the only appropriate option for ABC Maibox (also called Advanced Business Center). For hassle-free package pick-up and drop-off, I would recommend going to ALIK PRINTING instead, which is located at 565 Glenoaks Ave., just a few blocks from ABC Mailbox. Now, a few points of caution about ABC Mailbox: 1. The proprietor is DISHONEST. I had a pre-paid UPS package for drop-off, and she said it would cost a dollar. I said firmly, "That's not true. I've dropped off pre-paid UPS packages at other businesses before, and I have never been charged for a pre-paid package. If that's the case, I'll drop this off elsewhere." She quickly changed her demeanor and said, "It's ok, you don't have to pay." The next time I went there to drop off another pre-paid package, an employee told me that it would cost a dollar. Again I pushed back, but the employee stated that she had specific instructions from the proprietor to charge people for dropping off packages. I went to Alik Printing instead and asked the proprietor there if he ever charges customers for dropping off pre-paid UPS packages, and he said no. I also called UPS directly and reported ABC Mailbox's dishonest practice. UPS confirmed that customers should not be charged for dropping off pre-paid packages. One might say that a dollar is nothing, but the practice is dishonest and unacceptable. Unfortunately, other customers did pay the dollar, and ultimately, I believe that is the proprietor's trick -- to choose a denomination that is low enough to escape suspicion in many cases. The proprietor also charges $2 extra for a pack of stamps. A customer complained, and the proprietor merely responded that she charges $2 as a fee. Seriously? Go to the grocery store or the post office instead. 2. The proprietor is INEFFICIENT. When I picked up a UPS shipment, she asked if the item was packed in a box or in a package. Apparently, she "organizes" shipments by either boxes or packages, rather than by the recipient's last name. Seriously, unless I packed something myself and shipped it to myself, how am I expected to know? She finally located my package after a while, but then it took her almost as long to figure out the handheld device to scan the barcode. There is nothing "Advanced" about Advanced Business Center. 3. The proprietor is RUDE. She is selectively "nice," but for the most part, I have observed her to be rude. She was certainly rude to me, and she only tuned it down after I pushed back on her -- typical bully behavior. read more

This is the worst business if you can even call it a business EVER! don't even darken their doorstep if you don't want to have a HORRIBLE experience. She doesn't give you accurate information read more

This place is the absolute worst. Is there a way to contact UPS to revoke their privileges? The time on their door says 9-6pm operating time. Yet we were there this morning at 9:15 and waited until 9:45.... no one came. This isn't the first time this has happened either. Last time we came at 4:30 and waited until 6 pm because it was the last day we could pick up the package.... she wasn't there! She is also very rude. How do I request that my packages not be delivered there? read more

Beware this place will charge you for taping your box!!! $2!!! This Tracy Chow is a nightmare she will nickel and dime you wherever she can. She does not care about loyal customers. There is another lady with white hair that is nice that won't charge (which is the way it should be). Tracy will also charge you double to ship your packages versus going to ups or FedEx directly. Stay away!!! read more

If I can give this place 0 stars I would. This lady has the worst customer service I've ever experienced. I mean...how the hell are you going to hang up mid conversation? read more

Ive been using their service for almost 4 months and so far i did not have a single issue, the owner Tracy, shes very friendly

Waited until 9.20am for them to open when sign says 9am to 6pm. Went to fedex instead. Waste of time

Place looks junkie. Woman barely speaks English. Website says open 9 to 6 Saturdays. I went there at 10 and the signs on the door had conflicting hours of being open. They weren't open to pick up important mail. The future looks bleak for this place. read more

Dropped off two packages here for USPS. Well packaged and the labels were pre printed all ready to go. At first I thought maybe USPS lost them but upon further review I discovered they had never even been scanned into the USPS system. Obviously these packages never even made it that far. I ship daily and tried to use them for convenience. NEVER AGAIN! I will drive the extra couple of miles to the post office. DO NOT TRUST THESE PEOPLE. I called them to inquire and was told they are not responsible for any packages left..really? I insured the packages but it doesn't matter if the packages never even make it to USPS. read more

Don't drop your UPS boxes off here! You will get charged just for dropping off a pre-paid box. I dropped off a few pre-paid boxes and got charged an additional $1 for dropped off each box. It was ludicrous. She will be losing my business unless policies change, or else others will not return either. I will also be calling UPS to complain about this business and how Tracy Chou runs it. read more