Yelp made me choose a rating star but this store gets a big, fat, NEGATIVE 0 RATING!!!!!!!! DO NOT GO INTO THIS STORE!!!!! First of all it smells nasty in there, like mold and old rotted wood. Secondly, there is never anyone at the counter. You have to yell out, "hello" and then this old, grumpy, Asian lady comes out, doesn't greet you properly and just stares at you, looking completely bothered like you interrupted her! It turns out that she is the General Manager of the store-Tracy Chou!!!! Today, makes the third negative experience I have encountered with her and enough is enough! The last time I was at her store, she was babysitting her granddaughter or grandson and the baby was crying from the top of its lungs, she was feeding the baby with a spoon, customers were waiting in line and she would not tend to any of the customers. When she finally decided to come to the counter, she was rude and short because she just wanted to return and tend to her grandkid. Today, I walked in with two boxes for UPS and USPS because I was returning some defective items. She doesn't greet me at all, no eye contact and she grabs the boxes and says, "I can take this one but not the other box". It seems that there had been some confusion with the information I received from the company that I was returning the items to. They had told me that the label on the box was the return label and Tracy was very rude to me when I asked her if it was a return label. So, I called the company on my cell phone while I was still at the store and they told me that they can email me a return label and that I could print it ou at the store. I told Tracy that they were emailing me a return label and they told me that since she was an authorized UPS retail store that she could print it for the customers. She said, "No, we don't do that". I asked her, "why not" and she said with a poor and mean attitude, "because we don't". While I was on the phone, Tracy was following my daughter with her eyes and her neck stretch out like a giraffe, as my 13 year old daughter was browsing through some of the items in that awful store, sort of like she thought my daughter was going to steal something! It was very uncomfortable and it really bothered me. I told her that she was very rude and asked for her name. She said, "Tracy". I asked, "your last name"? Annoyed, he spelled out Chou. I asked her if she could write it for me on a paper and she said, "No". Then she sarcastically said, I could give you my business card, after it was like pulling teeth just to get her full name. In the middle of all this happening, another customer came in and Tracy was all smiles with her and asked her for her husband and asked how he was doing. Meanwhile, she did not tend to my problem, never apologized for not being able to help me today, NOTHING! When she gave me the business card, she yelled out, "Thank you I really appreciate it" with a wicked, fake smile and started laughing and talking with the other customer so she did not have to listen to me anymore or cater to me as a customer. I told her, "I am not sure why you are saying, I really appreciate it" but I will tell you one thing, "I don't appreciate how I was treated in your store today and I am going to complain to UPS and write a negative review about you on Yelp! She ignored me like she could care less. After reading all the negative reviews on Yelp, I could see that this lady is rude to everyone that walks through that door!! I can't help but to think that Foodie F. is actually Tracy Chou who is trying to write a positive review about herself. UPS and these other shipping companies should really re-consider having Tracy Chou as a face and a representative for their companies. She is an awful, disrespectful uneducated, rude and disgusting person and should not own a business. She doesn't have a clue how to run a business and how to provide excellent customer service! Go take some classes to obtain some very much needed customer service skills, Tracy!!!!!! Two thumbs DOWN!!!!!!!!!! read more
