Today, Daniel my regular route carrier delivered in am hours. A few hours later he returned with a package he accidentally dropped in his van. I was outside. I received the package addressed to me personally and I asked, "why didn't you just wait until your next delivery time?" His response was, " I identified it as medication and didn't want to take the risk of causing harm to anyone that needs it!" This review should speak for itself and he deserves recognition, this part is only the praise. read more

While I was waiting in line earlier today I witnessed the worst customer service I have ever seen. The woman in front of me who was filing taxes was repeatedly told by a man whose name tag said Oliviar thst she was holding up the line. He simply didn't want to help her and was acting like he was doing her a favor. She left in tears. Me and several customers behind me felt he should not be employed there or be working with the public. I hope someone sees this and realizes there are lots of people who would like to have his job, he clearly doesn't want to do. read more

They always have been pleasant and very helpful when I have questions for them. They also will do research for the answer to your question which I always appreciate. read more

This location is sort of tricky to access depending on where you're coming from. The lot has plenty of parking spaces. I can't speak on the service as I've only gone inside to mail stuff with postage already applied. They also have the kiosk where you can self mail small packages or letters without getting in line. I prefer self service so I appreciate the option. Avoid this place in December though, people are just crazy rude at Christmas time.. read more

Their mailman are dropping the mails to different mailbox and not doing their job right... these issues has been told at the office in bostonia and by phone email and in person and it hasn't change at all.. it is when they put new mailman to drop our package or mails read more

A dress I got for my cousins wedding was slighly delayed in shipping. The night before the wedding I knew it was at the post office but that delivery woul take place after I needed to leave for the event. I decided to take a shot and go down and see if anything could be done, knowing it would be highley dependent on who I spoke with. And I could not have gotten moe lucky when I met Gerald, a man that truly cares about his job and helping others. A HUGE thank you to him for taking your time to help me out. I greatly apperciate those like you who go the extra mile and care and are kind. Gerald made it possible me for me to wear the dress I got just for the occasion and I thank him very much for going above and beyond, a true gem who deserves all the praise and recognition - to his eomplyeers give this man a raise and keep him happy! One of the kindest people I have ever had the peasure to encourntered in customer service. read more

All of the employees here are so friendly! The manager, Gerald, was incredibly helpful with the issue I had involving a letter I needed back after dropping it in the mail slot. I witness a very kind interaction with an elderly gentlemen and he was treated with such kindness and respect from the manager. I rarely ever leave feedback but felt it was necessary to call out since a good experience. read more

Unfortunately, the staff was not very helpful. I ended up going to UPS instead, where they were much more accommodating and helped with packaging and the entire process. read more

Mail carriers in this neighborhood hardly come by. You get your mail 2/3 times a week if you're lucky.

Probably the friendliest post office I've been to. Of course, the building itself is depressing brutalism at its worst, dim and sad, but somehow the employees are so chill and sweet. I've never had to wait here for long, which is not usually the case at other post offices I've been to. read more

Might be the busiest post office I have ever been to, there was already a line before noon here, only 3 employees at the counter, so the wait was pretty slow yet steady, the staffs were pretty nice by the way, stamps are 68 cents a piece, they seems to have a large amount of PO boxes here as well, the only thing I didn't like was their parking lots, small and tight, it's tricky to get in and out. read more

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The employees they can't handle small problem and then when I request the Supervisor her name Rosie and she have no idea. I think this office need a training how do explain an assistant customer. Special Manager Rosie she told me don't come back to this office . I think a General Manager he get a lot of money and he have no idea what's going on this office. I can't believe this people. read more

Thank you for replacing the drop-off barrel! Also, just want to say that the staff here has always is nice and I am knowthey do their job well. I have sent many packages here without issue. read more

Terrible service. The staff is rude and unhelpful. I have been dealing with them not delivering my mail and packages for over 6 months. They do not care about the work they provide for the community or the fact that people have no other choice in mailing vital information. If I could never use the postal service again I half would. read more

Really Great & Friendly Staff @ This El Cajon Location. I work Monday thru Saturday 8a-6p. Really wish they remained open until 630p. read more

I've been here a few times, and Olivier was extremely helpful, friendly, and patient. I was trying to figure out which shipping box to buy, and Olivier came to the rescue. He went above and beyond just to assist me. read more

Super fast workers. I had a package that I wasn't very aware how to ship properly and Sandra helped me out a bunch.

It was delightful all the worker were wonderful! especially the ones in the front. Everyone was so nice to me! I had a great experience overall! Ill go there Sooner! read more

Convince and clean facility. The paid PO Box our Community Organization finds IT easy to utilize. Mahalo Nui USPS Denise Meyer read more

The supervisor is amazing and that's about all this location has to offer. Package drops are always full. My personal mail is delivered to the wrong address on a regular basis. Yesterday 6/19/24 they were closed at 2pm?!?!?!? My packages didn't start tracking until 6/20 at 12:20 pm. I didn't see any notice of explanation and hours are 9-5. read more

If I could give zero stars, I would. Service is terrible. The older women I've encountered who work here need an attitude check. I'm asking to intercept a package. I called ahead (after waiting 45 minutes on the phone to talk to someone) to make sure I was allowed to pick up a package if it hadn't been delivered yet. I'm going out of town tomorrow (delivery date) and need to bring this item with me. I was telling the supervisor this and she just talks over me lol. "Nope nope nope. Idk why the man on the phone told you that." "Not my problem" Whole time she just looks irritated that she had to leave the back room to speak to me. This isn't the first time I've had issues either. If you just spoke to me like a normal person I wouldn't be pissed off lmao. The amount of INCONSISTENCY and POOR COMMUNICATION SKILLS is enough for me to avoid this place like the plague. Work on your fucking customer service skills. I did not tell y'all to work for USPS! If you don't believe me feel free to take a look at the rest of the reviews on here. read more

Hi thay Don't have enough employees you always have to take the lien is taking forever

This Post Office always has great customer service not always clean inside but I'm usually in and out. The wait line can sometimes be congested and people don't always practice social distancing. read more

US Post Office - Front door - Post Offices Near Me - El Cajon, California

I went here and there was a women working her name was Valerie and she was really rude to me, i had done nothing to her and was very chill she was just really angry to the point her coworker had to help instead. read more

Just mailed off some important forms right now and Ms Valerie Is An Exceptional Exceptional Employee. She Was Kind, Knew How To Do Her Job, And Was Very Respectful, And Polite!! Please Acknowledge Her!!! She Works The Front Desk I Mailed My Package Off And Was Kind Of Short But She Covered The Little Change It Made Me Feel Good To Know This Location Has Employees Who Have A Heart!! Great Job Ms Valerie At The Front Desk At This Location!! Thanks For The 40 Cents!!! read more

Sharon was extremely knowledge and sweet! She had such a good attitude, despite it being so busy on the Saturday I went. Thank you!

I went to the Bostonia post office to weigh a letter and get the machine printed postage for it and all the doors were LOCKED! How is someone to access their PO Box when there is no notice or advanced posting? Is this a screw up by someone or a new policy? It would be nice to know ahead of time if it's a new ruling of the way to do business! No wonder the USPS is loosing money... read more

US Post Office - Open on Sunday Dec. 14 & 21 for full retail services! - Post Offices Near Me - El Cajon, California

I had to stand in line to get a Certified Return Receipt cards and then wait in line again after I had filled it out, waiting for slow lines. Please fill in your containers when they get empty. Only 2 people in front of me, they were quick but then not my lines. The register tape was broke so that had to be fixed. In line 16 minutes when it should take 5 mins. The supervisor locks me and another person in. She should stand near the door to let people know she'll let you out. She tells me it's past closing. I wasn't sure if she was going to let me out-seriously. She should say I am sorry, I will let you out-not it's past closing as if it is my fault! Then don't let 2 workers go at the busiest time of day 5pm. BAD CUSTOMER SERVICE like other reviews. They get paid regardless. read more

WOW! The USPS should be concerned regarding delivery. If this is customer service; I will begin sending my packages through UPS. I understand that many are overwhelmed by the pandemic but please do not take your frustration out on other peoples things. Try to take some days off or get another JOB!! The workers who throw boxes around with such disrespect should be let go and a person with heart should work for USPS!! I found this unprofessional and represents how country is going...some folks just don't care! read more

US Post Office - Arrived to my sister like this! It was taped well! SO SAD!!!!! - Post Offices Near Me - El Cajon, California

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I really wish I lived somewhere else so I had a more competent post office team. I regularly get packages shipped to me from overseas, usually paying a hefty amount for basic shipping (instead of opting for Fed-Ex or UPS). I work the same hours they are open, varying between 30-75 minutes away depending on where my occupation takes me, so by the time I'd get home to get the package, they are closed. You'd think that's where redelivery is a nifty tool, right? Wrong. I don't know if it's the responsibility of the carriers or of the other people working at the post office to input the article number (on that peach slip they leave) into their system, but EVERY time I've tried to schedule a redelivery, it doesn't happen because there's no article number tied to it (even though I do everything I can to give all additional information). I ALWAYS have to rearrange my schedules and meetings to pick up the package when they open (and mind you they sometimes like to open 2-5 minutes after the "open" time). I'm always stressed out that my package will be returned to the sender, and my shipping money wasted, when all that needed to happen was someone doing their job and making it possible for me to get my items. I have informed delivery, and unfortunately I cannot sign beforehand for my packages because my deliveries aren't eligible or something like that. Trust me, I'd like to say that everything is great with this place, but I'm talking 15+ times and I'm just tired of it. This review won't change anything, considering we're all roped into the post office that's within our zip code, but maybe on some chance that the manager looks at these he /she/they can look into it. Guess I'm going to have to opt for double the price for shipping my items. FUN. read more

A lot of people complaining here, get over it!! I've been a box holder here for 35 years and the staff is great. I deal with Barry at the window and he's always low key , and informative. All businesses have isolated issues from time to time and the postal service is no exception from coast to coast. It's the nature of the beast....there's not a need to verbally insult postal employees by name on social media ....if you have a complaint talk with the on site station Manger, they can remedy problems and issues alot faster then you think!! The interior recently got refurbished and the custodial staff does a great job. It's neat and clean when it opens in the morning but yes, some folks make a mess of the lobby by throwing their unwanted mail on the floor and countertops, presumably the way they live at home!! The post office was built decades ago and the small parking lot has to accommodate thousand's of more people weekly then it did years ago. Just be patient and shad up about it. Parking can be premium at times! This is demanding business, be easy on the staff. There doing the best they can with budgetary issues and ongoing decreases in service staff..... THAT'S IT!!! read more

My post office here in El Cajon on Second street is by far the fastest and most customer service oriented post office I've been to in my 54 years. read more

Went at 4:59pm just to mail something to my sister whose husband is dying of terminal cancer and they cant help me take 2 seconds to mail a gift. They definitely need a dismantaling of the customer service training and hiring employees with respect and morals. read more

I would NOT recommend going to this location. They could not help me with my situation, witch I understood. The problem was how the staff went about it.. Sharen and Sandra were rude and disrespectful. Service was horrible. They need new staff. Maybe it's because they have to work at a post office during the pandemic. Either way the attitude did nothing but lose a customer. Ill go to UPS lol read more

It's not fair to this location that I cannot rate the USPS overall, because the staff there has been friendly and helpful, but my delivery experience is abysmal and I will Never overnight with USPS again. I sent medicine to my wife which is fine for one day at ambient temperatures but past two days needs refrigerated. I also sent some Easter gifts to my kids. The package was supposed to arrive on Saturday morning, but didn't even reach the city until Saturday night, so no delivery. Then no delivery Sunday of course, and here it's the end of the day Monday and the package has been sitting at their facility. Three days. For a $40 overnight package, I think three days is excessive, not to mention the cost to replace the ruined medicine. Bad job, guys. UPS or FEDEX from now on. read more

Only 1 attempt was made to deliver a package to my home. Post Office policy is 2 attempts are to be made. I go to the post office on the next available work day during my lunch break. After waiting in line for nearly 20 minutes; and observing the supervisors buddy cut to the front of the line to pick up his package I was informed they had already returned my package to originator. Not only did they violate their own delivery policy I was not afforded the opportunity to retrieve my package that I paid for expedited shipping on. They made zero attempt to intercept my package fro the truck that had just departed their building. No wonder the American Public has such a negative view on Federal Employees after experiencing the incompetence; and lack of concern deployed by the employees at this location. read more

An okay post office. I tend to come tot his one the most and I am okay with it. The post office itself is pretty large. There are a ton of boxes there if you want to rent one. There is always a super huge line and I want to blame the staff but after spending time in those lines, I have come to realize it is the people causing it to take so long. It amazes me how little some people know or understand about mailing things out. I think what gets me the most are the people who try to bargain or change the prices. The prices are set and fighting with staff is not going to get you anywhere. If your post office staff member is being a jerk to you, think a bout all of the people who have probably been screaming at them all day. Take a deep breath and be kind to them. They might really need it. The parking lot is incredibly small. The road often gets pretty full as well. I have often parked at the bank across the street and walked over and it has made my life easy when leaving. I hate playing the parking game. Overall, a decent post office to go to. read more

I guess a mail clerk is a good position---- if you have the IQ of Forrest Gump. You get all kinds of benefits and pensions and stuff. You certainly have some bright sparks who have no idea what they are doing here. I seriously can't wait until the post-office becomes completely automated and drones deliver our mail. Then I won't have to pay taxes for the huge deficit this "self-supporting" federal agency is racking up. Note: the idiots who work here might think this place is self-supporting, but the post office is running a huge deficit, which they borrow money from the US government to pay. Thus they are essentially using Uncle Obama to fund their salaries and benefits since they can't afford them anymore, as revenues have gone down since first class letters are pretty much obsolete. read more

Very poor service. I have a P.O. box, and when I first asked for the door code for entry after hours, I was given the wrong one. I had to come back during lobby open hours and get the correct one. Then when I tried to use it, I discovered the keypad was so old that the numbers were worn off. I complained to the desk about that and nothing was done. Also, the lighting is horrible at the door with access; I had to use a flashlight. You can barely see the numbers where they've been embossed on the keypad, but all the ink has worn off. Also, on random occasions, the keypad doesn't even work. read more

First off, our mail carrier (Simon) is great but the Mail Hold service at this branch on 2nd stinks! Twice now we have come home to mail in our mailbox instead of being delievered the day after we get home. It is quite disturbing, mostly sknce it is a clear signal to burglars that you are not home!!! We have used the USPS online Mail Hold system 4 timex yet somehow, it doesn't make it to the carrier half the time, in our case. Our mail carrier just gave us a bunch of blue mail hold cards to use, which we will give directly to him in the future. Second, I have only been in to this post office branch a few times, for stamps, etc. and have had good, friendly service. Lastly, forget about calling them. They don't answer the phone. You will have to go in person to get whatever you need. Lotsa luck, people. read more