Couple things you need to know about this post office, they don't have tape, Nore for packing or for you everyday envelopes. Most envelopes have lickable adhesive or Pulla way tape that I'm sure most people should be able to figure out before you get to the post office. Passport applications are limited, there was a gender issue that was placed on the application that didn't reflect properly on the current government regime, so was not excepted by the department of state guild lines. Passport applications must be brought in completely filled out, correctly, completely, and per applicate. When printing out the application comes with 6 -8 pages of Vitale information. PLEASE READ IT!!!! all your questions will be answered. The more you inform yourself the better. Address tape and package you item before you come in. Your address on the top right where it's going bottom left. Doing this will expedite you service and get you on you way sooner. God Bless read more

The USPS website states that the Self-Serve Kiosk closes at 8:00pm at this location. I came at 6:26pm and all the doors were locked. Clearly they are not opened during the stated hours, I do not recommend coming to this location. read more

Horrible employees dont know how to do crap, carriers... Incompitent ! Ther eis a reason they are 8.1 BILLION in the red, poor customer etiquette and NOT Professional doesnt even answer thier phone number 619-588-8665. Hopefully they do go under and close up/get resold as in 2027 they cant get more credit they are maxed out on thier 15 billion loan. Fire all usps emloyees and give it to a private firm. This is exactly why customers avoid the usps. read more

Am not that person to leave reviews alot but on these issue will do... the bostonia post office mailman when they are new are always messing up with the package or mails... when they put them on wrong mailboxes... they need to doing their job better and paying more attention were they putting their mails in... it's been happening alot here on grape street in el cajon... they should gather them and let them know they messing up ... read more

Had a couple of questions and got all answered respectfully by staff at this location. Will be coming back if I need the post office.

Just moved to the area and this post office has very helpful staff especially the Manager. Very courteous, answered my questions directly and provided assistance quickly, 100% solved my issue. Excellent service, available parking and also a self service kiosk if you're just needing to scan it and bounce out. So happy to have a quality USPS for my residence. Cheers USPS!! read more

Customer service .. my daughter had appt for passport and the place didn't even have applications . The lady who helped was super rude. Her co-worker kept looking over at me not helping the other customers but just staring . We had to leave and go print the application then come back and the lady said it's still not the one we want. We asked if the have a printer or plz help us out she said no we don't have printer. There was no one else waiting for appt after us. They took such a long time to do nothing. read more

Roger Williams, the manager at this particular location was rude and very disrespectful. During my visit, there was a transaction with my debit card where I provided my pin number for a money order purchase the money order for some reason or the debit card number did not go through and yet there's a charge on my bank. I was never given a cancellation receipt. The system shut down, and as I tried to explain this to Roger Williams he tried to get loud and rude with me about it. Thankfully, my daughter was there to de-escalate the situation and request and demand that there are some type of a written correspondence regarding the transaction for today and the other postal tellers that were present even thanked my daughter for de-escalating the situation because they said that this particular manager will argue yell and become very irate and rude to customers, and he has done that on several occasions with me again, his name is Roger Williams read more

I drop off my outgoing online orders here frequently and appreciate the easy in and out parking, the self service kiosk, and counter service. I'm always greeted promptly and am always provided with any additional mailing supplies that I may need just by asking. So if you don't see Priority Mail boxes out, just ask! You don't even need to wait in line if you go to the end of counter (closest to the door to the full service area) and just grab someone in between customers since it's such a fast request. The times I have visited here the building and parking lot are always clean (no easy feat in El Cajon)! Sure it's an older building but it's one of the larger post offices so your stuff gets moving right away. Also seems like a lot of people use their mail slots as there are a lot of them. This location has become my go to even though I live in La Mesa. read more

Im in mission viejo orange county so what do these clowns do, ship my package to LA, to go to Aneihem to go to santa anna to go to mission viejo vs shipping it to mission viejo. Meanwhile every day for 3 days they keep claiming its going to arive today. Its been 4 days going to take another two to get to me and it only had to travel 80 miles, I could have delivered it in an hour and 15 minutes. Why 6 days of being shipped all over socal? How many people had to drop the ball for my package to pass me by and then turn around and work its way back? It was 80 miles south of me, then 50 miles north of me. When is it going to get delivered because you claiming tomorrow now after 3 days of claiming today but it still has to go from santa ana to mission viejo so it ant getting delivered tomorrow, maybe saturday but most likely monday now. Get it together! read more

I know the USPS has lots of not so good days but, this is the station I frequent the most. There's so many individuals working with the agency it's hard to instill courtesy and customer service when jobs are assigned by seniority. But, for the most part, this station makes me smile more than frown, so I continue to do business with the Lexington office. The America's Got Talent employee with the 'voice' is the most courteous employee yet! It's like being in a Disney commercial. Where did you find him? The manager Israel will always help with your concerns without prejudice, and overall he's just really a laid back personality. And, that goes with his crew, they respect him and will work overtime for him at a simple request. That speaks volumes. I recommend asking for him to address your needs, complaints, or theft issues. And, take it from me, they're more organized than any of the surrounding offices. The rudest employee I've ever encountered with the post office, and that's in any state I've been in, hasn't been there at Lexington window in the longest, it's such a relief when I come in to see she's not there (I think that's an old song). And, that's not Jimmie! Take a deep breath if you encounter rude window clerks at any of the Post Offices, remember, it's by seniority not customer rapport. It may help you through the 'why did I come here' days. And, reviews really are a face to the place. So get typing, wether it's a not so good experience or a pleasantly positive one. You make a difference! read more

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I am so impressed with Erick!!! I haven't shipped out a package, through the post office, in a very long time and Erick was the kindest and most professional human! He helped me find the most cost-effective way to send my package...and while I was filling out the shipping label...get this...HE PACKAGED UP MY ITEMS AND TAPED IT UP FOR ME!!!! What AMAZING service!!! I didn't even have to ask!!! I hope anyone who has to spend time at the post office is lucky enough to have Erick help them!!!! Thank you Erick read more

This post office has great customer service- the employees were so supportive and make everything easy - I need to take a photo to my mam and they took it as she is on her wheel chair- I finished everything with 20 minutes- the place is clean , quite, everyone was Profesional in what he/she do Thank u everyone read more

Ordered a package online, USPS claimed package was delivered. It was not. Called the store, and they contacted the courier. Courier contacted me and said that "the package would be delivered today" so I am wondering why they said it was delivered in the first place? Oh and by the time I am writing this at the end of the day, the package still wasn't delivered. The courier is a liar and deserves to be fired because it is an expensive package I am waiting on. I will be calling back once the store is opened again. read more

Great customer service, knowledgeable which is always nice. Place was stocked and clean for the most part. Note: prices did go up this month for sending out packages. read more

US Post Office - Post Offices Near Me - El Cajon, California

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I have been to this post office several times and Jimi is always there. She's always so kind, knowledgeable, and willing to help. She always answers my questions with a smile. read more

My visit to this post office went well, but what I quickly noticed was that, given the budget crunches the US Postal Service, this particular office, not only needed a face lift, but a good deep cleaning, given all the dust and failing paint I noticed everywhere. At any rate, I came in to purchase a pad of for ever stamps from their self service machine (http://www.yelp.com/biz_photos/us-post-office-el-cajon?select=LY01HeP17wXSZ_4zEgJOxA#LY01HeP17wXSZ_4zEgJOxA) and mail of a few letters. Yes, I still use snail mail because it works, and who doesn't like reading a letter, as they hold it in their hands. Everything went well at the machine and I was out in the rather quickly. I hope they get more money to fix the place up. read more

US Post Office - Post Offices Near Me - El Cajon, California

Post the damn PO Box hours, Google says closed by 5, but I got in well after, yet Saturday they're all closed up 12 sharp

I was there today for my passport they toll me from 3 pm to 4 pm when I got there 315 pm they toll me we can not take you because we already got four people they came at 2 pm so fucking lazy they should make the minimum wage don't deserve it read more

The manager is the biggest Uncle Tom in San Diego will look at you like you are a piece of sh¡t if you ask him a question. I won't be coming back which is sad because its close to my house. The employees are hit and miss tbh. Good luck with this disgusting place. read more

I have read other comments and I feel other customers was not as lucky as me. I used this location services 3 times since September. It was less waiting time a services with smile. I was helped by an employee that you really feel she loves her job and willing to help customers. Shout out to Michelle. Keep up the good work and I hope USPS will hire more like her. read more

Excellent place to get your passport photos done. Much better than places with fluorescent lighting that will cause shadows under your eyes. This place uses a Sony camera with a flash which gives a pleasing, natural-looking light similar to a photo studio. read more

Worst post office of all time. Hate to say I was this person, but I have been so upset I called for 30 minutes straight due to packaging error on their end & no one answered.... Please don't ever deal with these people @ this location, they suck. Hire more employees pls !!!!! read more

Worst post office of all time, they hold my package for $1000 and no update and when I try to call them nobody answers the phone. Bunch of scammers read more

Trying to put change of address in for my p.o. box . No matter what i cant change online, no one picks up phone for Elcajon location and no option on 800 line. Help!!!! read more

PROS: + easy parking + JIMMI was very knowledgeable & helpful + efficient staff + wide selection of gift cards + boxes and envelopes were fairly priced + priority mail for small box was less than $8 CONS: - storefront could be improved Everyone here was very patient and cheerful to all customers :) Will definitely come back for our shipping needs! read more

This post office along with Bostonia are the worse I have ever dealt with. Packages constantly lost and when you try to contact them there is never a answer not even a voicemail, it simply hangs up on you. Once again I am looking for a lost package. I ordered two garden statues, one arrived Sunday the other has yet to show up and I cant reach anyone for help. These were gifts for a wedding this weekend. These post offices have totally gone down hill... read more

I have never been treated badly by the staff of this location. Today however was an utter disaster. I showed up at 3 for the 3-4 pm walk-in hours for Passport Applicants only to be rudely turned down by the older lady who was processing them because we didn't show up at 2:50. These were her words. When I asked to see the supervisor, she sent another woman (heavy set) who clearly wasn't a supervisor and couldn't do anything more. She then brought out the real Supervisor (Roger Williams) to whom I explained how his staff were being rude to me, and it wasn't that they were turning me away but being rude while doing so. He responds by saying she wasn't rude, implying that I am making it up, told me to calm down, when I was calm, and told me to leave because he couldn't process the application. I will never be biding this location again. Shame on that supervisor for being so rude to me. And shame on them for lowering customer service values altogether. Sad to see what the US is turning into now. read more

There are so many homeless living outside here, it doesn't feel safe at night. It's a congregation area. There's a one way street with drop off mail boxes that have reduced openings to decrease theft. The lighting is so poor out here it's just creepy. read more

This review is for John (asian man) who delivers my mail and packages. He would take an extra step to put my package(s) inside the fence. He doesn't have to do this, but he is very nice and professional man. So sad and happy at the same time that he plan on retiring. Keep up the excellent work ethic John! read more

Since this whole COVID thing it's been really difficult, knowing most places aren't open still or just packed with a lot of people especially the post office, I would think they would at least pick up there phone but nope been calling since the morning and literally nothing it's sucks cause all I'm trying to do is get help with my mail. read more

called three times back to back and waited on hold each time just to hav them not answer. extremely unprofessional and rude

There is no phone service they give you numbers but no one answers them. If you have a problem you are fucked because they can't help you.

I don't come here as often as I should. I am awful on checking and keeping tabs on my PO Box. But I know that every time I do come here, I'm always greeted by a friendly crazy kind-of homeless woman who hangs out front. She apparently knows everyone's business in East County. Cuz she sees me and says I hope you and your family are doing better since the fire. Maybe she is psychic? Who knows, I just know 10months later she is still there and still brings it up. I am always here after hours. It is always clean and nice inside. I like it during the summer, cuz the a/c is always cranked full blast. Having a PO Box is great! When or if I do come by and the actual office is open and I wait in line for whatever to send off, the staff are always patient, helpful and really just honest hardworking nice people. Ive never had any bad experiences here. read more

There is no other option, i just think that the Post Office serves itself... When will we get another option for legal letters and documents, meaning certified mail and return receipts? It is long overdue... read more

If I could give zero stars I definitely would. They refused to look for my mail that has been missing for 2 months now. They kept going in circles with me saying my PO Box was not in my name (I haven't had the PO Box in 2 months so I am highly aware) and they refused to give any help. So now I'm missing important legal paperwork because they don't do their jobs read more

Continued problems with delivery from this post office. Have gone in and contacted them multiple times to speak to a manager. Plenty of "I'll pass along the message". Have yet to hear back from someone over a period of TWO YEARS. read more

I have been coming to this post office a long time everyone is always friendly but lately there is a lady that is just rude. she yells at you from across the desk what you want..what you need.... step away if you're not ready.... in a bad way kinda puts you on the spot Rebecca I think is her name she just makes it weird for people I work in santee so I think I might just start going there read more

Is it me, or are these places just getting worse and worse? Nobody is happy that works there. The place seems like it hasnt been updated since it opened. Dust? Why would you dust? We deliver the mail Sir, we deliver the mail. I remember as a child looking up to postal workers as being well paid for their position and always happy go lucky...welcome to the new millennium I guess. read more

Sad to see 2 stars overall on here. I am in here weekly and the same ladies are running the front line and always have a smile and great energy. The customers are the 1-2 stars who come in complaining 99% of the time. Shout out to every employee in there, never had a bad experience in there and feel bad for the BS they deal with. read more