don't ever try to call them to ask something. After waiting 14 minutes I was transferred to a call center where they couldn't help me. the next day I called again and was told the hold time was 40 minutes to an hour -- this is AFTER I answered enough questions to be accepted into the secret services. to be fair, when you go into the postoffice the people are helpful and friendly. read more

I've used USPS for a long time. However anytime I try to call their lines are usually busy and when I do get ahold of someone they are unenthusiastic about everything and are borderline rude. I was trying to have a package redelivered to my address that was claiming to be already sent -- but I had not received it. I go to call and it takes me several tries to get a hold of someone. I sent out the notice via their website instead -- still no response. When I call back several times again they tell me that I'm SOL, basically. So now I'm out on a lot of money and unsure of what to do at this point. No one has been helpful and it's very frustrating because I had $80 worth of printer ink now gone missing. read more

This post office is useless. I've had too many packages delivered to the wrong address. What kills me - I have no problem getting my bills or junk mail. But within the last 4 to 5 months - packages that I've ordered thru Amazon or Ebay - that have shown delivered - have not been on my porch or in my mailbox. And when you call them to complain - they ask you could you have missed it. Yea right. They have no way to figure out if the individual that is delivering my mail is whether he's keeping the packages or delivering them to the wrong house. It's ridiculous. I suggest if you order anything online - try to get it delivered via UPS or Fedex. It's ridiculous to deal with these idiots. read more

Two words of advice, "CALL WAITING". How in 2014 can the post office not have any type of hold system or call waiting. Another mismanaged government agency, good luck with any type of customer service. read more

This post office is just around the corner of my house but that guy, is always there and he's been there for many years and from this day he is still a rude ass person it's time for him to retired, because he is such a rude person and honestly I'm surprised how they can have that type people working in there, no manners such a rude person and he's always working in that last corner by the doors. Can even answer my damn question has to be rude about it, is your job to tell me about delivery and how many days it will take, don't have to be rude and a jerk. My mail man more helpful and he's just delivering my mail. He should give him some tips how to be polite to ppl that your job to help and assist . Jack ass read more

The old mexican lady with glasses is a bit rude. You just get this miserable or unhappy vibe from her. Also, it seems shipping from the counter is much cheaper than buying from the Kiosk. At times, there have been friendly services, but yesterday the Mexican or Latino lady was rude. I was returning a package from ebay and the postage was first class. The package had priority mail. I just re-wrapped the package and put the postage on it. The lady was rude and said, YOU HAVE FIRST CLASS NOT PRIORITY, I (OR WE) CANNOT SHIP IT. Listen lady, there are ways to say things, go buy a happy meal or something. It wasn't even that busy. The asian lady who helped me later on wasn't that friendly either. Maybe just a tad bit, but bad vibe. read more

-1,000,000 stars for this place. The woman whom 'helped' my family with their services was absolute trash. How dare you tell a customer that they can't ask any questions and that you will not repeat yourself?! Uneducated, cheap and plain rude person. This makes management look bad. Can't take care of their own team. read more

I used to go to this p.o. with my grandmother so it reminds me of her everytime I go. Everyone is nice and helpful here but there's always a line! read more

Had a young man names Erick R. help me out really close to closing time! He was patient and made sure all my passport documents were secure and ready to go! Good service and quick work! Thanks man! read more

Well not to busy and the staff seams nice. I think that it's just like any post office. The staff is the same everyone you go to there slow and government workers. Now that is why there business is down and UPS and FedEx dose so well read more

I just saw a USPS commercial saying "It's all about you". It's sickening! I bought a house 6 months ago and they are still sending all my mail back to the sender, because, "person has moved with no forwarding address". I am still getting junk mail, and I am removing it from my mailbox, so somebody must be living there. I have gone to the post office 4 times to get this fixed without success. No wonder the U.S. Post Office is having so many problems! Everyone at the post office looks sullen or pissed off, and they are simply not getting the job done!! read more

Always an adventure with the interesting folk doing their business here. Patience is a virtue for the postal folks.

I was help by a women named veronica to get my passport done, I experienced the worst customer service she was so rude. I would never go back to that post office ever again I had an appointment and she made me rush through all the paper work very unprofessional without being said she was yelling at me I didn't understand what was her problem. I hope this review can be read by the manager of the post office. read more

Just had a pleasant experience about an hr ago. Felt compelled to write a review for clerk #14 who gave superior customer service. After having a horrible experience today at the Chula Vista one I came to this one to ship ground vs priority now. Clerk told me would you like to ship priority? It's the same price. I'm like huh? Thought I couldn't ship what I had. She confirmed no your good. She made my day! Thank you!!!! read more

The staff here has always been courteous to me, but there's always homeless people around outside the front door panhandling. I would love to come here just once to pick up my mail and not have someone beg me for money. read more

Staff there are very nice and helpful at all the times I have been there. However, the quality it`s a little bit disappointing. Miss delivering the mail more than one time to my office. I had to go and complain several times, but the problem continued for a while. read more

Let's first start with the fact that their employees are ZERO helpful. The mail guy talked to me personally and said that he made a mistake by taking my package to the wrong address and that it was supposed to come back to me. It's been a month since my package was delivered to the wrong house and i still did not receive any help. Worst place ever. They should just close this office. Lost a lot of my money because of them. read more

I was very happy with the service that i received yesterday. i was greeted at the door and was helped right away. She took my postal pick-up slip and got my package, and off i went. She was very nice and helpful. It was a warm day and i did not have to wait long. read more

I have called this office at least 100 times today, the phone has been busy all day. Do they take the phone off the hook so they don't need to be bothered? Very frustrating. read more

Just why? This post office sucks. Let me clarify. There are definitely some personalities who exist in this place. There are some clerks who you clearly know wear the weight of the world on their faces, but there are some nice clerks who are funny, kind, helpful and do their job. Its interesting though since theyve had this supervisor, a lil miss polyannISH type of individual with long blondish hair who loves to micromanage. You can tell the clerks who kiss her butt, one in particular is a tall guy with a bald head, he loves to banter with her...but you can also see the disconnect she has, she does not connect with the clerks...its like she wants to have robot row, no personality, no customer focus. I can't say from observing that they really care for her, and frankly I dont think she cares about them, she's really phony in her presentation. besides the other matters of issues people have with the passports, or just an overall lack of more service because often this location is not busy but when it does get busy, there is not enough clerks to handle the flow and that would make anyone frustrated. I will also concur that its nearly impossible to get someone to answer the phone there which is a pain in the butt. but more than anything the morale of this location is low and lacks vigor. Sometimes you can be so projob that you become anti-human,,,,I hope they find a balance because its really said to even from a customers pov watch the demoralization overcome this branch...yes, its that obvious unfortunately. read more

I've used USPS for years and never have had a problem. But 5/15/13 Saturday morning I had the worst experience with a postal worker (puerto Rican) man. His attitude towards me was very rude and with every question I asked him it was like I was bothering him and he would answer with a rude rude remark. I just wanted my package item shipped and I thought maybe he was having a bad morning. But this is still not an excuse to be rude to a customer. As I walked away towards the door a lady stopped me and commented on this postal worker and how rude he is. She also told me he's that way to everyone. Well at that moment I decided to go to his supervision to complain of his behavior toward me. If this man can't deal with the public then have him do something else then to offend people. It seem like the supervision took my info but I'm not sure if he's going to let this man know of his ruddiness to my. The postal service is in need of the public services and to treat people this way is not right. But from now on I will use another company and not USPS read more

Ordered an iPhone case off of Amazon with 2-day priority shipping. The order was delivered yesterday, and 'handed directly to a resident' according to USPS themselves. Ironically, the address I provided is for a BUSINESS and there are ZERO residents in this BUSINESS. A business that REGULARLY uses USPS, FedEx, and UPS because it's a BUSINESS. Thanks USPS of El Cajon for failing to deliver my item and successfully handing my order to a complete stranger. Not really sure which USPS in El Cajon is to blame, but I'm sure both of them are equally as incompetent. read more

My packages keep not getting delivered to me. I have a service that I subscribe to and get regular, white cardboard boxes. They have not been delivered to me 6 different times. At this point I have lost thousands of dollars worth of merchandise. I've submitted a claim each time and the last two times the supervisor for area code 92019 has not responded to me. If my neighbors are getting my packages they are not giving them to me. My only conclusion, either my neighbors are stealing from me or my mail carrier is. When I have spoken to the supervisor he sounds, well I'm not gonna be rude. He says....uhhh, are you sure? And that he doesn't know who delivered my mail. With all the fear and federal regulations surrounding what gets delivered in the mail how they can responsibly deliver mail and not know who is delivering it? The last time I spoke to him he said, "This is odd, someone who wasn't supposed to be on that route scanned the package, not the person who was supposed to. I will check this out and get back to you." He never called me back and ignored the next claim I submitted when two packages were not delivered and this Saturday I was supposed to receive 3 packages that were not delivered to me though the tracking information says they were. I have tracking numbers for all these packages. What is going on? I called this time instead of submitting the claim online as I have the last 5 times and the man I spoke to told me the supervisor for 92019 was there and he would have him call me, he didn't. My neighbors complain about not getting their mail and hand me my mail from the same day. How can the mail carrier put half of my mail in the right box and half in the wrong box on the same day? This has been going on too long and if you are not getting your mail you need to be filing complaints until something gets done! read more

I had appointment this afternoon for applying for a US passport at this location and I received the worst customer service from the agent, her name is Veronica black lady that she was very rude to me and my husband and I have heard that she does the same with Iraqi people who comes to apply ....she talks to you like you know nothing, I don't know how the heck they hired these kind a ppl there... read more

After reading the many comments I was prepared to have a thoroughly unpleasant experience at the El Cajon Post Office. But I was happily surprised to receive helpful, friendly, and polite service. I was sending a package to Thailand for the first time and the postal employee helping me was not only patient but even cheerful! I was helped by a tall African American gentleman--I wish I would have caught his name. He had a calm and kind demeanor and I'll definitely look for him next time. Hope it wasn't a fluke! read more

worst customer service ever .my package wasn't delivered to my house they left a note saying there wasn't a safe place to drop it off no idea why they couldn't drop it off so I rescheduled to deliver it today they never did,so I called the post office to see what's going on they put me on hold for for like 20 mints and hung up on after, so rude they never answer the phone they just put you on hold and hang up on you after. read more