I was a bit hesitant to go into this post office yesterday solely off the reviews. I literally…read moreneeded to mail off a package to Louisiana quickly on my 15min break. It was plenty of parking, and only 1 person in line ahead of me. Then when it was my turn, I was speaking to the "rude" per other reviews associate and she was super nice. Then I heard my name, I looked up and my little cousin works there!! I was so happy to see her because it's been yearsss! Basically I was in and out within minutes and got to hug my cousin whom I hadn't seen in along time. We got chat quickly and then I was on my way. The experience was nice, no issues whatsoever. My only complain is $17.85 for a package under 2lbs.

Our experience with "Clerk 98" was terrible. The worker, who by their own account has worked there…read morefor 16 years, was rude, abrasive, and visibly irritated throughout the entire interaction with my family. We weren't asking for anything unreasonable, but every question was met with a dismissive attitude, as if we were an inconvenience. I also don't understand why employees are identified only by numbers instead of their names. It creates a lack of accountability and makes it feel like poor customer service can happen without anyone being personally responsible. Our interaction with Clerk 98 fell well below the level of professionalism the public should expect from the post office. Get your act together, what a shame.

I'm here at 10am and it's supposed to be open and it is not!! this is very frustrating especially…read moresince my business box is in there!!!!

I have a P.O. Box here now. The boxes are really old school. Mine in particular is on the top row…read moreand I'm almost too short to see into it. I have to get on my tippy toes and then reach my arm in to feel around. The 15 minute parking out front is still an issue for me. The police and other municipal agents park there. Not to go to the post office that's for sure. The other day I went here and a friggn school bus was parked there. Aaaa! So annoying. That's why I now park in the lot up above. I'm a paying customer after all I should be able to park in the lot for the 2 1/2 minutes it takes me to get my mail. Service is ok but there's usually only one person there. At the most I've seen the line only 3 people deep. I love this old building still. It's a pretty cool place to get your mail. Other than the parking situation.

Kim passed away last week! This was her post office since I could remember for the last 10 years!…read moreYou will be missed!

My cute teeny tiny post office. There are 4 parking spots…read more When I visit most of the time it's the same lady. She is knowledgeable and helpful and I have witnessed her be oh so patient with people. 3 people in line and it's crowded. With the larger post offices close in either direction, this is my favorite.

The two UPS stores that I frequent are in Concord and Pleasant Hill. It caught me by surprise that…read moreI would be charged to tape the box. This is not something I'm used to. I didn't realize they were a franchise or individually owned. I don't think my review is going to change anybody's customer service skills or attitude, but Robert was dis.

I stopped by the UPS Store in Martinez to ship a small package (about the size of a shoebox) and…read moreexpected to pay for a box, totally fair. What wasn't fair was how everything else was handled. I was quoted $23 for a box, which I later found out included Styrofoam packing and "labor." When I said I'd just pack it myself, the employee asked if I brought tape. When I said no, he told me they charge $2.99 just to use their tape. Meanwhile, the employee next to him was taping up boxes for other customers for free, which made the whole situation even more confusing and frustrating. I asked for the cheapest shipping option to New Jersey and was told it would be $40. I double-checked multiple times to see if there was anything cheaper and was told no. At that point, I was looking at nearly $70 total just to ship a small package, which didn't sit right with me. I decided to walk out and come back another time with my own box. The next day, I went to a different UPS Store and got a box and shipped the same package for just under $30. less than half of what I was quoted here. This place felt like it was full of upsells and unnecessary add-ons, especially from the older gentleman who was helping me. I'd strongly recommend double-checking every charge if you end up here. I'll be honest, I already knew this location had a reputation for long lines and poor customer service, but I was in a pinch. Lesson learned. There are much better UPS Stores out there. I will NEVER come back to this location.

Love Tamiesha here. Black Queen! The male employee was really nice too. They are fast as hell. I…read morewas at the Walnut Creek post office the other day, with one person in front of me in line, I waited 30 minutes. Tamiesha and her coworker had us in & out in two minutes. There was at least five people in line ahead of us. Super fast and efficient, but also just real nice and great vibe! I haven't seen postal workers this kind, happy, or quick in a minute. Like I said we were only in there for a minute, But the staff made a lasting impression.

Friendly Competent service. Very thorough…read more She helped me make sure that all my packages shipped correctly, and that I had list of what shipped so I can follow up to make sure all my clients got what they ordered

I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

I took items to be shipped via a FedEx corporate account and they told me they don't have access to…read morethe account so I have to pay out of pocket. Why do you even offer to be a FedEx authorized service center if you can't even bother honoring the agreement with the company you are supposed to represent? My belief is they just didn't want the business so my suggestion is if you are looking for customer service, this is not the establishment you should visit - go elsewhere! Very disappointed in the level of service, lack of quality, and no value what so ever in what they offer.

To Jennifer M I just read your review. I walked in with my…read more11 year old yesterday to do a return. I walked into an extremely aggressive hostile and uncomfortable situation. I did not know what was going on at first. Once I realized you were angry about the policy of not taping boxes, I was shocked. Your behavior was a little concerning. I was definitely a little thrown back. So once you began to turn your anger towards me I realized this wasn't a ups issue. This was YOUR ISSUE. You continued for several minutes to rant and rave about a little conversation with the young lady I had while she was helping me. There are so many things you could have done to make a statement but this was not the way. You lost that battle as soon as you started yelling at a young lady and an elderly woman. Then an innocent bystander. There are many resources for anger issues. I am sure your retail employer may even be willing to help you get the proper treatment. Moral of this story is BRING YOUR OWN TAPE!!!!

Customer Service Complaint I am writing to express my…read moredisappointment with the customer service I experienced during a recent visit to your business. I came in simply to return a packaged item, and from the moment I walked in, I was not greeted or acknowledged. As a manager of a retail store myself, I understand the importance of making customers feel welcomed and respected when they enter a business. Unfortunately, the overall atmosphere during my visit felt extremely uncomfortable and unwelcoming. While processing my return, the owner informed me that there was a charge to tape items. I was surprised by this, as I have been returning items at the Fairfield location on Business Center Drive for nearly four years and have never been charged for tape. I calmly explained that I would be happy to tape the package myself if they had tape available. The response I received was, "I can BUY the tape myself." I found the comment unnecessarily rude and was shocked by the tone of the interaction. My concern was not about paying for the tape; it was about understanding why I was suddenly being charged for something I had never been charged for previously. As I was asking about the charge, the owner's granddaughter became involved and began defending her grandmother. I completely understand wanting to defend a family member. However, in a customer-service environment, I believe the appropriate response would have been to de-escalate the situation and help resolve the customer's concern rather than becoming confrontational. There was also a man standing nearby who became involved and said, "Yeah, you should," referring to me paying for the tape, followed by "Don't talk to my daughter that way." I had simply commented that the young woman must be related because of how she approached the situation. At that point, I felt as though multiple members of the family were confronting me over what started as a simple question about a tape charge. I left feeling extremely uncomfortable and, frankly, ganged up on. This entire interaction was unnecessary and could have easily been handled professionally with simple communication and courtesy. I have already seen the railings/ratings regarding this location, and based on my experience, I strongly believe customer service needs to be addressed. I would encourage the owner and/or CEO to review how customers are greeted, how concerns are handled, and how family members interact with customers when working together.

Five Stars because of the excellent service of Gigi, at the counter…read more Went to the post office to pick up some stamps and packaging. The line grew as we all waited while a woman was expressing her discontent about not receiving her mail to Gigi. Gigi was supremely polite and incredibly patient as she explained to the woman in multiple ways (because the woman was just not understanding and continued to be upset ) that she could not do more than she already did (by taking the woman's name and phone number to give to the supervisor of the mail carriers) And that all the supervisors were gone for the day. Then, when the woman left and it was finally my turn, Gigi helped me understand the most economical way to send my gifts. She is just awesome and if I lived closer, I would go to this post office more often because of her!

Very disappointing experience at the Concord Main Post Office. Located at 2121 Meridian Blvd in…read moreconcord ca. The service felt unprofessional and disorganized and the staff I interacted with came across as unhelpful and dismissive. The overall attitude made the visit frustrating rather than productive. Customer service was not handled with care or respect, and simple questions were met with irritation instead of assistance. The lack of courtesy and efficiency made the entire experience unpleasant. This location seriously needs improvement in both professionalism and customer service standards. Don't ask me to press the green smily face on the screen showing that you gave a good service at the time your service deserves zero star ... You will not loose anything if you show some kindness ... the world have enough of rudeness we don't need any more of it or ppl like you.

This location is so easy to get in and out. The staff is friendly and helpful. We were staying out…read moreof state while a friend checked our box for us. Once we decided to move permanently, the staff at this location was able to let me know that there was no more mail in the box after I submitted a postal change of address. If you need any of the services they provide, go to this location. It's right near groceries, banking, and refreshments so no need to go further.

Overpriced printing services. Go to UPS or elsewhere…read more Went in to print two shipping labels. The manager (I assume) printed on recycled paper, both labels on the same sheet then proceeds me to charge 1.50 for printing services. 75 cents per sheet is ridiculous (except it was just 1 sheet with both labels on them). Pricing on the wall says otherwise and should be significantly less. The manager then proceeds me to ask me if I have my packages with me, I said no. I'd rather not give him the privilege to mail off packages to say there is volume and need for a mailnmore in Benicia.

This is hands down THEE best UPS store I've ever done business with!!…read more The owners are genuinely wonderful people. Kind, welcoming, and always incredibly helpful. Every time I walk in, I feel like they truly care and want to make things easy. They consistently go above and beyond, whether it's shipping, printing, or helping sort out all the little details. They're patient, thoughtful, and always make sure everything is handled right. And I especially have to thank them for their patience with my endless Amazon returns, lol!! I've brought in more than a few, and they've always been friendly, efficient, and gracious about it. Great service is one thing, but genuine kindness is something else entirely. This place has both, and it's rare. I am so very lucky to have them in my area :D

Wonderful store! Friendly owners and very competent and efficient. Always helpful. Thank you!!read more