I went to the UPS Store in Martinez Ca and I was extremely impressed with all the employees,…read moreespecially a woman working there who does the notarizing. I needed 9 pages notarized and she was excellent. She's very kind and provided the best customer service I could have expected. A truly wonderful employee and deserves recognition!

I stopped by the UPS Store in Martinez to ship a small package (about the size of a shoebox) and…read moreexpected to pay for a box, totally fair. What wasn't fair was how everything else was handled. I was quoted $23 for a box, which I later found out included Styrofoam packing and "labor." When I said I'd just pack it myself, the employee asked if I brought tape. When I said no, he told me they charge $2.99 just to use their tape. Meanwhile, the employee next to him was taping up boxes for other customers for free, which made the whole situation even more confusing and frustrating. I asked for the cheapest shipping option to New Jersey and was told it would be $40. I double-checked multiple times to see if there was anything cheaper and was told no. At that point, I was looking at nearly $70 total just to ship a small package, which didn't sit right with me. I decided to walk out and come back another time with my own box. The next day, I went to a different UPS Store and got a box and shipped the same package for just under $30. less than half of what I was quoted here. This place felt like it was full of upsells and unnecessary add-ons, especially from the older gentleman who was helping me. I'd strongly recommend double-checking every charge if you end up here. I'll be honest, I already knew this location had a reputation for long lines and poor customer service, but I was in a pinch. Lesson learned. There are much better UPS Stores out there. I will NEVER come back to this location.

They shut the door 15 miniures before the listed close time. Tak tsk not the way to run a business…read more So sad. They saw us coming and just ignored us..

These folks are great! They get a lot of work done in a small space. Everyone is always friendly…read moreand helpful. I especially like the female owner (her name starts with an S). I have shipped packages out, I have gotten a LIVE SCAN done, and even got old fashioned black & white fingerprinting done for my job. Thank you so much!

This is hands down THEE best UPS store I've ever done business with!!…read more The owners are genuinely wonderful people. Kind, welcoming, and always incredibly helpful. Every time I walk in, I feel like they truly care and want to make things easy. They consistently go above and beyond, whether it's shipping, printing, or helping sort out all the little details. They're patient, thoughtful, and always make sure everything is handled right. And I especially have to thank them for their patience with my endless Amazon returns, lol!! I've brought in more than a few, and they've always been friendly, efficient, and gracious about it. Great service is one thing, but genuine kindness is something else entirely. This place has both, and it's rare. I am so very lucky to have them in my area :D

Wonderful store! Friendly owners and very competent and efficient. Always helpful. Thank you!!read more

Overpriced printing services. Go to UPS or elsewhere…read more Went in to print two shipping labels. The manager (I assume) printed on recycled paper, both labels on the same sheet then proceeds me to charge 1.50 for printing services. 75 cents per sheet is ridiculous (except it was just 1 sheet with both labels on them). Pricing on the wall says otherwise and should be significantly less. The manager then proceeds me to ask me if I have my packages with me, I said no. I'd rather not give him the privilege to mail off packages to say there is volume and need for a mailnmore in Benicia.

Got livescan fingerprinting done and had a excellent experience. We called ahead of time to set an…read moreappointment. The gal that helped us was professional and personable. She was also very friendly and helpful when we arrived. The livescan fingerprinting was quick and easy. We were helped as soon as we arrived. The gentleman that helped us with our livescan was also a pleasure.

Sam did a great job helping me with printings for school. She was very kind and helpful.read more

I went to print out some tax papers because.my dumb printer stopped working. In the past, I had…read morealways used a flash drive to put files on and print at fedex before I had a printer. I went in and asked the associate (Santa) if she had a flash drive I could borrow cause I had my laptop with me. Can you set unfortunately?I would have to buy one, but she did one better. She showed me how I could print directly to their machines by emailing it to printandgo@fedrx.com. now I don't have to put all my files from my computer on a flash drive or carry my laptop around because I didn't have a flash drive. One of the 2 files was having trouble on their self serve machines and Santa was very kind and helped me and printed it from her computer with the code I was provided by print and go. Plus I just sent the files from my phone. This made my life so much easier. Now that I don't have to deal with a flash drive I'm definitely not buying another printer for home (pain in the @$$). I want to thank Santa so much for her help. She took some.stress.off.mt back.when I need critical documents printed from here on out.

The service and customer service is so bad. I ordered an item from Amazon then had to return it…read more Amazon replied return confirmed, ups would be picking it up. I wanted to know when the pick up was so I called ups early in the morning. They could not find any record of my pick up. I called Amazon they put in a new request. Here's were it got ugly. Left home, only to return at 2p and found a tag got. UPD attempted pick up. I called Amazon ups back 3x with no help. On the 4th call, got a live CS rep, asked for supervisor. Was pick on hold for 1hr with no answer back. Multiple call and an hr wait and still I have no resolution on when my pick up will occur. Now 2 days off from work and no pick up. This is the worst customer service experience I have ever received. No wonder your business is dropping

They went way out of there way to get me a package late at night. Called me to let me know I could…read morecome get a package right before they closed the facility.

Awesome customer service!…read more Maritess is such a great help when it comes to printing out many attachments from an email and having it ready for pick up. *Email her what you want printed out, confirm with her via a phone call post sending the email, and set a time for pick up. Super easy! Support your local print and go store!

I went there for a notary service. Owners are very fast and friendly…read more Definitely would recommend uses them.

I love coming downtown and seeing what is new in the area. A lot of these stores change store…read morefronts or move locations so it's cool to see where they end up. This store is located in more of a warehouse type and it merged spaces with another store. They had so many different items to choose from, I bribe from lock sources bd found sources outside of town. My partner bought a Martinez shirt from them and let me tell you, the fabric is so soft. My friend bought a cute hair comb she has been looking for a while. They make all their designed there and are solely owned by the artist. This isn't your boring chachki store, but somewhere you can actually buy quality made goods. They had everything from clothing, candles, Taylor swift items, jewelry and so much more. The place was clean, the family that owns it is super sweet and can answer any questions. The store didn't seem cramped and put together well. I'll definitely be back!

My friend and I spent the afternoon in downtown Martinez and found this cute shop. This is a great…read moreplace to buy gifts for family and friends or for yourself. We talked to the owner Jenny for a little bit and she is the sweetest lady. She makes a lot of items she sells including patches for hats and ornaments for the holiday's. There's a whole section with Martinez merchandise, as well as candles, cards, clothes, hats, and stuff for kids. I enjoyed walking through the store and checking out everything. My friend bought some warm gloves and I got a pair of heart earrings for Valentine's Day. I'll be back to purchase her popular hand crafted Christmas ornament with a cat's backside and a snowflake covering it. This is a fun shop to check out!