This is hands down THEE best UPS store I've ever done business with!! The owners are genuinely wonderful people. Kind, welcoming, and always incredibly helpful. Every time I walk in, I feel like they truly care and want to make things easy. They consistently go above and beyond, whether it's shipping, printing, or helping sort out all the little details. They're patient, thoughtful, and always make sure everything is handled right. And I especially have to thank them for their patience with my endless Amazon returns, lol!! I've brought in more than a few, and they've always been friendly, efficient, and gracious about it. Great service is one thing, but genuine kindness is something else entirely. This place has both, and it's rare. I am so very lucky to have them in my area :D read more

I came in to return an item for my mom and the return was completed, but I felt unprepared when I was asked for the value of the item without knowing that information would be needed. The interaction also felt uncomfortable for me, which made the experience more stressful than expected. Clearer communication upfront about what is required for returns like this would be helpful. add: The response I received felt brief and a bit abrupt, which added to my discomfort in the moment. I was also asked for the value of the item, which I didn't have with me and wasn't aware would be needed for the return. read more

I've been to this UPS store several times now. The staff is very friendly and always say hello. I also like the friendly and helpful service. I prefer this store over the other UPS stores in the area. read more

I want to start by saying the people who work here are genuinely kind, helpful, and patient. I've never had anyone be rude or abrupt, and I really appreciate that--it makes a difference. That said, there's a recurring issue that keeps happening and seems more like a system problem than an individual one. Multiple times, I've had Amazon packages marked as delivered, but I'm not given a pickup slip for all of them. In fact, I've had to come in and tell staff on at least three separate occasions in the past month that I have another package there--because I can see it was delivered through Amazon tracking. Each time, they find it, which means the package was sitting there without any notification, sometimes for days. This suggests that not all packages are being logged properly or that slips aren't consistently being created. It creates unnecessary confusion and extra trips, and it makes it hard to trust that I'll be notified when something arrives. I've also noticed that when there's a long line, the workflow doesn't always prioritize customers. There have been times with 5 people waiting and two employees present, but only one is helping customers while the other is occupied with something like the photocopier or other non-urgent tasks. When there's a line, it would really help if both staff members focused on clearing it first. Again, the staff themselves are consistently pleasant and professional--this feels like a process and prioritization issue rather than a people problem. I hope management takes a closer look at how package notifications are handled and how staff are allocated during busy times. read more

Employees were very friendly and knowledgeable about the different options for sending my item.

I hardly do returns but this time I had a return from Amazon and had my box with me. I did have printer issues so I figured in the past long ago I could email the return label to print and they would print it and it wasn't anything crazy like .50-$1. The worker never mentioned anything with cost and I took it as maybe a service fee it was really busy so I didn't want to be to bothersome. When I get back home they now charge 2.99$ email fee and .24 cents for copies of the label (this I'm fine with), but really charging me $2.99 to open my email and click print that's absolutely ridiculous for company ups to do. I don't think it's the workers fault but now I know I'll do what ever it takes to never do this again. read more

The UPS Store - Shipping Centers Near Me - Martinez, California

I sent a pkg priority mail on 2/10 destin. Oregon, the employee stated that the pkg is estimated to take 2-3 days....today is day 4, pkg is still in Oakland. Now the pkg will miss the deadline and Maybe arrive Monday or Tuesday. Employee offered for owner of UPS to call me yesterday.... He failed! I called today, owner answered, he was aware of the issue and why he didn't call me yesterday indicates he couldn't care less. Ultimately, this owner (lahesh,name?) is horrific, unprofessional, rude, and could cares less about the customer & services this UPS store offers. Most telling part of this crappy service is, not one time did he offer an apology. I Caution all who choose to use this store and highly recommend avoiding this store. Unfortunately I can't put in a negative -5 stars. read more

I have been to this UPS store many times. For shipping, live scan fingerprints, flyer printing, scanning, you name it. It is hands down the best! The two people who are usually there (a man and woman, I think they are the owners) are so friendly, helpful, and knowledgeable. There is hardly ever a line because they are so efficient. One time I was in line at another UPS store with 6 people in front of me on a Saturday and I had already waited 20 mins. I realized I should have gone to this UPS store on Alhambra. So I got in my car drove 6 mins away and there was one person in line when I arrived. I was in and out of there within a minute. If you need anything done this is the place to go! read more

Super professional and friendly. I go out of my way to come to this welcoming place. When a line of customer forms, all staff come to the front to help each other and help customer be quick. They're a great example of what great customer service should be. read more

I went here to notarize and the guys kept touching his hair, his mask, his phone and my documents and ID.. sooo unsanitary!!!

I tend to go to a lot of UPS stores for work but also for my side business and this is one of the best ones. They're super friendly and have a great sense of humor here. I would not hesitate to patronize this UPS store when in the area! read more

I've always found the customer service at this particular UPS to be very good, but a recent experience has me frustrated. I knew it would be more expensive to ship a particular item with UPS, but decided to use them given their quality of service and expediency. A week after I dropped the package off, I checked the tracking code only to be told that they were waiting to receive the package. That made no sense, so I called the store. The person helping me looked it up and agreed that it didn't sound right but started to iterate problems at the distribution center. She said she would follow up with it on Monday and get back to me. I didn't hear back so I went in. Apparently, the box sat at the distribution center for several days. Again, I was told all the problems they have with the distribution center which didn't make me feel any better. I was then reminded that they let me know that they don't guarantee shipping dates on packages going "ground." I don't recall hearing that, but would have assumed that that didn't mean as much as they five day plus delay at being shipped out. So money not well spent. read more

I can see why this location is highly rated. Walked in on Sunday with a package drop off for return. Employee had a nice vibe, welcoming and friendly. I don't live in the area but with this nice service, I'll come to this location from now on. read more

This location is THE best, hands down. Dinesh and Amanda actually brighten my day whenever I pop in. All the employees are kind, knowledgeable, and respectful. Even when there is a line, I never feel frustrated or rushed. Truly just such a great place to come! These folks also NEVER judge me based on my wacky Amazon returns. read more

Most incredible personalized service! Helped with a rush order that I needed before an international trip, and despite some logistic problems (not on their end) they tracked down the local fed ex driver to get my package before my flight!! read more

I shop a lot online so of course I need a drop off for my returns! This UPS location is superior to all other locations, because it is convenient, efficient, and all of the staff are so helpful and friendly. You feel the good vibes and professionalism when you walk in! As a small business owner, they also are my go to for stamps and sending out important documents. Highly recommend! read more

Great customer service and easy to pop in and get shipping done! Have used them for notaries, Amazon returns, and shipping.

We had about a dozen docs to be notarized, witnessed. Dinesh is always so accommodating and professional! Great, helpful staff!

I only write reviews if my experience was extremely terrible or above and beyond and this review is for the latter. Dinesh was AMAZING!! My father passed away and we needed 50 programs for his service. Originally we had called Staples and they said they wouldn't be able to do the programs as we wanted. This was important to me because the programs my sister had designed were his favorite color (blue) and it had a gold trim which made it look classy. I called UPS on the Thursday before the service (Tuesday) asking if they were able to do it. Dinesh was the one that primarily helped me, but Amanda helped too and both were amazing! Dinesh had me send over the file and said I could come in to the store to look at some samples. He was extremely patient with me (I was a mess for obvious reasons) and he walked me through the process, printed out some samples, and gave me quotes on how much the total would be. He said that if I gave the "ok", that they would be able to get the programs done by Saturday morning (and I was scheduled to fly out Saturday afternoon). Well, I gave the "ok" and they delivered! Come Saturday morning, the programs were ready and looked AMAZING! They even trimmed the programs so that it wasn't showing the white border (this is what Staples said they were NOT able to do). Dinesh and Amanda, thank you SOOO much! I really appreciated how you handled my last-minute request. It meant more than you know!! read more

This is far from my nearest UPS Store, I think there are 4 that may be closer to me, but I will always choose this one. The personable service, friendly staff, shipping knowledge, printing and copying , and notary service are what keep me coming back. I have enjoyed every member of the staff at this location and look forward to referring my friends and family to this location. read more

This is the best UPS store I have dealt with. They are professional, pleasant, efficient, knowledgeable and go beyond in being helpful. They will even carry your packages to and from your car if you need them to. Amanda can even do two things at once as she works to keep the line moving. read more

Customer service here is top notch. Generally hate having to run these kinds of errands, but I've had nothing but positive and helpful experiences. The owners have both been extra attentive when I've had specific questions about printing needs, and I've used them for both personal and business printing jobs. This is the only spot I'll use for Amazon and Happy Returns now (and I'm so happy they recently started doing happy returns!!) read more

I've been coming here for over the last few years for printing solutions for my small business. I have had nothing but positive experiences here with Amanda and Dinesh - the owners of this location. I keep coming back for my shipping and printing needs. Today, I took passport photos, and Amanda made it easy also offered to ship it for me thru USPS. I didn't know they offered USPS as a courtesy for customers. This place is a gem and I am happy to support their business. This is the place to come to people! read more

What can I say except this UPS store rocks ! Not only are they helpful and knowledgeable but are amazing people as well. Had them help me with so many different signs, Flyers, cards everything you can think of to start my business and everything turned out great. Everything done in a timely fashion and turned out so nice. Dinesh and Amanda keep doing what you're doing ! I'll be back in I'm sure for a few more things. Thanks again for all your hard work. read more

Like many other reviewers, I am a big fan of Amanda and Dinesh, and their staff. They are a pleasure to work with. I use this store for receiving packages (avoiding porch pirates...), shipping etc. Plus small business support including record shredding service, and supplies. read more

Extremely Rude and not Helpful. Go to another UPS store or Express Carrier. I Took a laptop in to be shipped and needed help with packing, clerk was rude. Paid $10 to have it packed but said I want to watch it being sealed up as it was valuable. Once I paid for packing she said she couldn't do it then and would do it later. All along there were only two others who were together being helped by the manager. I restated that I wanted to see it sealed and she was rude again, stating that they were professional packers. Which had nothing to do with why I wanted to see it sealed. The Manager/owner was watching and instead coming over and being helpful was more rude. I Left with the refund and my package. Will not go back, and would not recommend to anyone. Would expect more from a local business who services the local neighborhood, business and community. Extremely disappointing. read more

Just a huge shout out to Dinesh and Amanda the owners if this UPS Store. I am always impressed by how great their customer service is. These owners go out if their way to explain things and are always updating you as a customer and changes to postage and fees. They are so professional and I would not go anywhere else or to another location. They have gone out of their way to print things for me and help me with documents. The best service in Contra Costa County. Please support this store. read more

When ever I use the UPS Store they have been very helpful. Even when I made a 3 day delivery selection and my son said it will come 1 day too late they (Nidhan spelling*) was so helpful and got it up to 2 day. Thanks for the help and care from this store. Ed read more

Since they've come under new management, this UPS store has been vital to my small business shipping and printing needs. New owners Amanda and Dinesh run a helpful, friendly, and conscious store that makes every transaction professional with a neighborly helping hand. I highly recommend to anyone in the surrounding area! read more

I went to this UPS to get something notarized after months of being told by my closer UPS their notary would be in later in the week and than having them "call out sick". When we called the Virginia Hills UPS their employee was super pleasant on the phone and told us we can come in any time for notary. Amanda and Dinesh helped us and were super pleasant and made the whole process a breeze. I'm saving time and just driving to this UPS moving forward. read more

Always friendly. Easy to ship to my kids. They are helpful and kind and familiar with how things should go when you shop any item. I have always been happy every time I use their services. Very convenient notary service that we have used as well. Overall great! read more

The store manager is the rudest of the bunch. We went last weekend to drop off some shredding and since my husband is a driver for UPS he gets a discount on services, including shredding. He asked the girl ringing us up for his UPS discount and she didn't know how to do it. Fine, no problem, she asked the store manager what to do. The manager, Pryanka, spun around and rudely snapped "you still have to pay!" We said we were aware we still had to pay, but that he should get his discount, and he had his work ID to prove he was a UPS employee. She grudgingly did it and stalked off. How rude of her to jump in and and just assume we were trying to get the service completely free, when that's not at all what we were asking for. They hadn't been open for more than a half hour at that point so I can't imagine another customer ruined her day before we got there, but in any case, the attitude and service we received was awful. We will go to the store on Arnold or elsewhere if needed. I will do anything to avoid this location at all costs because of the manager. The young lady that rang us up was nice enough, but she wasn't wearing a name tag so i can't give her a specific shout out here. Although I'm sure her cheerful demeanor will disappear the longer she works under that awful manager setting a horrible example of customer service for her. read more

The gentleman (40's) and younger girl were working. They greeted every customer and were so friendly. I feel terrible for them; it was SOOO HOT inside. Around 85 and so stuffy. Aside from that like I said, associates were so friendly and worked very hard to move the line as quickly as they could. I had to fax a piece of paper and it was $4 and took about 15 minutes. read more

Staff provides truly exceptional and personable service! They are extremely helpful and kind-hearted people who values their customers. Thank you for your excellence #178 read more

This is my go to UPS Store whenever I'm shipping items that require UPS services. Customer service is top notch, the workers are very knowledgeable and super friendly, and are always really helpful with whatever shipping needs I have. You guys are the best! UPS corporate, give this store some love. They deserve it! read more

This is my go to UPS store! The staff are always so friendly and helpful. Even when it gets busy they are mindful and acknowledge everyone waiting in line. They make an effort to say they will be right with us. They are also always so positive and have a smile on their face. Thank you to this location! You guys definitely need recognition for the amazing work you guys do! read more

The customer service is always super friendly and helpful! I love that I can go in there with my little one and know that I never have to wait long periods of time, they are organized, attentive, and speedy! Makes running errands with a baby relieving to know it will be a quick trip and friendly! The signs they make are fantastic too. After having my baby my mother in-law was assisted with great care to achieve the surprise sign to welcome us home with! Can't rave enough about this business. Deserves 10 stars! read more

Amanda and her team are responsive, courteous and professional. This is contrary to the remarks I read in the store in Palos Verde near lunardi's. While ups failed to deliver a package as promised, Amanda was right on it and demonstrated excellent follow up for claim reimbursement Will continue to use this store and hope others do as well. read more

The staff here is super friendly. They are never too busy. They are always willing to help. I love my local ups spot

This UPS Store is the best and our family's go-to. They changed to a new ownership in Spring of 2021 and it has been flawless. We come here for everything from our mailing needs to Amazon returns. It is light years ahead of the other UPS Stores in the area in terms of helpfulness, friendliness, and overall efficiency. Cannot recommend this place enough! read more