The service and customer service is so bad. I ordered an item from Amazon then had to return it. Amazon replied return confirmed, ups would be picking it up. I wanted to know when the pick up was so I called ups early in the morning. They could not find any record of my pick up. I called Amazon they put in a new request. Here's were it got ugly. Left home, only to return at 2p and found a tag got. UPD attempted pick up. I called Amazon ups back 3x with no help. On the 4th call, got a live CS rep, asked for supervisor. Was pick on hold for 1hr with no answer back. Multiple call and an hr wait and still I have no resolution on when my pick up will occur. Now 2 days off from work and no pick up. This is the worst customer service experience I have ever received. No wonder your business is dropping read more

They went way out of there way to get me a package late at night. Called me to let me know I could come get a package right before they closed the facility. read more

No stars for a company who has no answers and can never just find out where your package is even though the tracker has tracked your package to one of their hubs where it has been sitting for 5 days without any attempt to deliver it! They are absolutley clueless. But you can get your $ back for the shipping cost!!! I NEED MY PACKAGE!!! I have a business to run. read more

Where do I even start? 1. The customer center is only open from 8.30pm-9pm. You read that right. For a whole block of 1800 seconds at night. 2. The hours are wrong everywhere. On their website, on Yelp, on Google. Even UPS call center doesn't know what the actual timing is. 3. No one answers the phone at this location. read more

UPS Customer Center - Entrance to the customer center. - Shipping Centers Near Me - Concord, California

I normally didn't post reviews but this place is a fucking mystery. I went there on the business hours but no sign of life is found there. Why would you charge extra fees when you can't even give basic services. Absolute clowns, my package is showing that it's in that warehouse but I can't find a single soul to ask for help. There's a number posted on their warehouse door. Tried calling it, no pickup or anything. The worst fucking delivery service. read more

Two unsuccessful delivery attempts with no explanation. Had the package sent to the customer center. Got there and it said closed but call an 800 number. They had me on the phone for 21 minutes. Told me to come back tomorrow. As I was leaving another customer arrived and he knew where to go so I followed him around the left side. There is a table there where you fill out your tracking number and address. Finally someone helped me. This was between 1:00-5:30. Nothing on the door with an arrow or hours etc. so if you follow their instructions you get nothing. I used to love UPS but not anymore. I know they are busy but why not correct a simple sign? read more

This Yelp Review was previously deleted because I shared the emails and ph#'s of the concord UPS so I won't do that this time. On 9-21-17 Three packages were shipped to my home using "UPS" Trk#1Z010469039465xxxx -A- ... I didn't notice it was delayed until I was called. Received a call from UPS "last day for will call pick up" 10-5-17. I instructed them to get them to me ASAP. -B- NOTE: the delivery driver was rude to me after I caught him leaving without ringing the door bell or knocking on 9-28-17. Complaint REF# 1077221897xxxx -C- 10-6-17 I talked with UPS Concord Supervisor Branden ph# [925] 363-xxxx He confirmed UPS records don't show the shipper or receiver making a customer request for will call. ..... [[[[[[[[this means the driver put my packages into will call - THAT's VINDICTIVE!!!]]]]]]] -D- 10-6-17 3 Packages arrive in the late evening. One is heavily "DAMAGED") SEE IMAGES: [1] https://www.yelp.com/biz_photos/ups-customer-center-concord-2?select=bA6pB1WMvaUlzYot1pnoYg&userid=Y9KR-STCYR4HX1Or53Fh8g [2] https://www.yelp.com/biz_photos/ups-customer-center-concord-2?select=mpkjt0PMFNCeWZyGBLCA3w&userid=Y9KR-STCYR4HX1Or53Fh8g -E- 10-7-17 @2:45am I called UPS RE: Complaint REF# xxxx221897xxxx and report 2 items (made of steel) are bent. -F- 10-9-17 & 10-10-17 & 10-11-17 UPS fails to follow up on their promise to inspect the damage to these packages. I finally had to do a follow up call to the Damage Department 10-11-17 around 3:35pm. They asked me for dimensions, type of packaging & then refused my input of including pictures of TWO tears in one box. One tear starting at the lid and ending at the bottom. -G- 10-11-17 I received a call from Supervisor Brandon @4:46pm. He apologizes and asks if his boss called me. No he did not!!!. Brandon says he will ask his boss to call me again. I ask Brandon to allow me to send him a picture of the damaged box. Brandon offered me his Email: BEverXXX@XXX.com Brandon now has the address of this complaint to view the pictures. I'm still more than unhappy & all I get is "I'm sorry" letter from UPS. And until I get an apology letter. My course is to take them to Small Claims to collect damages. ¿Ya hear that UPS? ~ Maybe losing a few hundred dollars will help UPS rethink their problems? read more

UPS Customer Center - UPS Delivered like this. Was it on purpose? See my complaint - Shipping Centers Near Me - Concord, California

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I always have problems with delivery via this center every time I order something really expensive. Two months ago i purchased macbook and even though it was claimed on the website as "tried to deliver" they didn't even try to do deliver it. I was waiting for the whole day but nobody arrived to my house, so i had to pick it up from the center by myself. Recently I purchased iPhone and it was loaded on the track and after that it disappeared and never was delivered. The package was admitted by UPS as lost, but i suspect the right word is "stolen". Very disappointing. I'll try to avoid UPS as much as possible in the future. read more

Not deserving of a single star. Absolutely the worst customer service I have ever experienced! Rude people with bad attitudes! delivery delayed every single time then lost and they act like it's my fault. They're right it is my fault for using UPS in the first place. Do yourself a favor and find a different carrier if you live in the Concord area!! read more

They have literally had my brand new air pods I FINALLY broke down and bought myself gen2....for 4 days and haven't delivered or updated my account with new information let alone a delivery date I have been to two UPS centers looking for them and try getting a live person on the phone! Faggetaboutit even the AI they had on the phone with me was rude and hung up on me 3 times read more

For the 7th or 8th time in the past two years my package was misdelivered. This only happens with FedEx - other deliveries arrive just fine. I live on a court and around the corner on a street with the same name but drive, not court, is a house with the same number. One would think with GPS available this would not be a problem but it continues. I get emails and Tex a saying my package has been delivered but it is no where to be found. I guess I will stop shopping at sites that ship with FedEx. read more

Stacey the supervisor at the Concord facility hung up on me mid sentence and YELLED the following: "You are going around in circles and I'm not going going to listen to you" I immediately called back in attempt to reach a different supervisor but Stacey answered the phone and once she figured out it was me hung up AGAIN. Let me make this extremely clear I never once yelled or used profanity during this conversation. So she had zero reason to hang up the call. UPS delivered a broken potted plant a week ago. I filed a complaint and a damage report and the manufacturer sent out a replacement plant. ( also a bad customer service experience at the concord facility but nothing like Stacey) Today I received a SECOND BROKEN potted plant from UPS. A plant that held great significance to my fiancé and I and WAS meant for the tree planting service in our wedding. So if anything UPS is going around in circles with awful customer service and pure negligence from their drivers. Stacey if you cant be polite, friendly and respectful DON'T work in customer service! It's that simple. read more

UPS Customer Center - Second pot that CONCORD UPS broke. Start hiring employees that care and take pride in their work. - Shipping Centers Near Me - Concord, California

Why are they holding onto our stuff for more than 10 days? It's happened to both my son and I. He even paid for two day shipping. Who is refunding the extra shipping charge? read more

This is the worst delivery company. I have not received one package on time. They are late, damaged, never show up. The customer service is horrible, no help at all!! read more

If I can give UPS 0 stars I would. Their service is absolutely incompetent. I have called them 3 times bc my package was stuck in their shipping facilities for 2 full weeks and it has still not arrived. They said I didn't include a buzzer number the first time I called - I have a 24/7 concierge why do they need a buzzer number - I told them to write in the notes that their driver can just leave it at the front desk and they said yeah sure that works. 1 week passed and it still has not arrived. Called the next Monday to ask abt the status of my package - they told me there was no buzzer number...Ok fine. So I give them my buzzer number - the customer service rep took a very very long time but eventually confirmed with me that it went through. Now. 1 more week has passed and it still says address information not accurate on the website tracker so I called in again and apparently the last rep had NOT inputed my buzzer number and the first rep had NOT inputed the comments she was supposed to. This last rep told me that it has been confirmed to arrive the following Monday, but every single rep told me it has been confirmed to arrive so is it really going to arrive. ALSO in the notes it apparently says the delivery guy could not get into the building bc there was no buzzer code LOL. Did the delivery guy not see the concierge through the GLASS DOORS probably waving them inside? And then they decided to just not go to the concierge and instead they leave the building with the package in hand? why do you need a buzzer number?! That's what the concierge is for! Which other delivery service would do this?! - walk inside through the first doors with the package, and then look at the concierge straight in the eye, and then just walk out without delivering the package. What? How? Why? I will absolutely never ever use UPS' service again. read more

These guys the worse people in the world. On their own the decided our packages were not deliverable and they sent them back. These are business items (office items). This makes no sense. While they claim to be a delivery company they never deliver. I am not really sure what business they are, and it seems like they aren't sure either. I think they are in the nondelivery business. Anyway, it is best to use any other delivery service than these clowns. read more

UPS Concord hub is in total distress. We, too, have a shipment stuck in the the UPS system for 16 days. Their website is useless and the status of our delivery changes several times in a single day from In Transit, Out for Delivery, On the Truck, Delivering today and nothing gets delivered. We visited the Olivera Street facility and also requested our shipment to be held at the hub to pick up but none of that happened either. After "escalating" 3 times through the 800# and 3 different calls from management I received a call from a manager yesterday who actually acknowledged the mess they are in. Grateful for his honesty; at least we are not waiting every day for a shipment that isn't coming any time soon. Our boxes (which were at one time scanned in their system and driving around on a truck everyday) have now been removed from their active deliveries and showing as "In Transit". The manager offered that means they are now being "warehoused" in one of the 30+ mega trailers on the property "along with 1000's of other boxes in each trailer". Apparently help in the form of more employees from other centers and the addition of Penske rental trucks arrived yesterday. This manager said he thought it would start to improve with the additional resources and increased hours but he didn't have any sense of a time when they would start "dealing" with the mega trailers. This is really terrible management by UPS. UPDATE! Hope springs eternal!!! Out of the blue one of 4 of our boxes was just delivered today by an Enterprise rental truck. I am just glad we were home to receive it. 6-30-20 UPDATE. We gave up. Our vendor shipped replacements via Fed X and are taking responsibility to resolve with UPS the lost packages. Very sad situation. I went to my local The UPS Store to ship two packages yesterday and was told it is still a mess. I decided to ship with FED X instead. read more

What is going on at UPS Concord? I have had packages sitting for days at their facility. My last 3 packages were rescheduled when the original delivery date was missed. I had one package that was put on truck, driven within a 1/4 mile of my house, and returned back to the Concord distribution center. I guess I should be happy when it actually showed up 3 days later. This operation is in total disarray and I am actively avoiding online merchants who use UPS for this reason. read more

Please find some employees that are worth employing. Find some delivery drivers that actually understand that they are delivering something that someone had to overpay for in the first place and it's hard earned money and we don't want our items stolen because the driver left them IN THE DRIVEWAY, SERIOUSLY. He said it was too heavy. I'm 58 yo, so I picked up my package myself and carried into house. At least I got it before some sticky fingers did. read more

These jokers have forged my signature twice. One package being over $2000 and this one last night being over $1000. I'm done with this crap. Can't believe these guys operate like this Update: called corporate for the second complaint about their driver breaking the law. No call back as promised. They don't give a crap!!! No wonder amazon is starting their own delivery service. These guys are lazy, liars and thieves!!!! You guys owe me money for the two times I paid you $8 for a signature for your driver to forge it and throw it over the gate. What a joke!!!!!! read more

My package was delivered to the UPS depot 18 days ago. After 5 days of "out for delivery" and then at the end of the day it went back to in to "in transit"and not receiving my package I went up to UPS to find out what was going on and was told we're taking care of small packages first. When I asked if I could come and pick it up because I need a truck to do this I was told no. When I said small packages are never going to end for being delivered I was told "oh well lady you'll get it when you get it and I really don't want to talk to you about this anymore with you". So here we are 18 days later and still no package. read more

My package was to "out for delivery" for four days over a week ago. Due to my address being "last on route" it was not delivered. I put it on hold at the facility which took three more days. Now I'm here to pick it up and there's a line wrapped around the building. The lady inside was not helpful when I came to pick it up (it wasn't even at the facility) and told me basically that's just how it works...if I'm last on drivers route to deliver packages and they run Out of time then it could be on the truck for days. Needless to say it had been over two weeks and I'm now in line to hopefully pick up my package in an hour or so. The shipping cost pays wages for a service (that didn't complete their job) which is costing me time. Who will pay for my time now! read more

I don't ever give a 1 star because I do believe that everyone has the chance to provide good service especially if u r in the business of providing service to others. I have been waiting on a package since last Saturday 5/31 and the updates that I got said it was going to be l Delivered by end of day on 5/31. It's 6/8 n I still don't have the package...everyday I get an update that it will be delivered by end of day so I have been waiting for it since then, n everyday at end of day I get another update that there was a a problem. I have called this location no package is there. I even offer to pick it up n every time I speak with someone they tell me they have to locate it n they will call me back...there customer service is the worst n don't understand how they still in business...I been looking at all the reviews n they are bad. I will call again today 6/8 n try n pick up my package again. Hope I can get it. read more

I don't know what is going on at this place???? My package was sent on a 200 mile trip after they received it here in concord. It's been almost 2 weeks and package is still in concord???? Now their email says " Emergency Weather Delays" what it's too nice outside???? 80 degrees with 10 mph winds are bad weather???? Rest assured that I have various Upper Level UPS management connections that I will be using!!!!! This is ridiculous!!!!!! Even the greatest companies fall!!!! My rating is a -5 stars read more

My package has been sitting at your distribution center for 4 DAYS & was supposed to be here by 6pm Thursday, then changed to 9pm Friday (today) & it's currently 11:35. Where are you? read more

I currently have six packages waiting at the Concord Center. They've had the first of them for over seven days and the rest for five. There seems to be no delivery date set. I get they are busy, but holding packages for weeks at a time is not customer service. Some of the items are time sensitive. read more

Package arrived at their facility fifteen minutes away 13 days ago, just finally delivered. Why pay for Amazon Prime if UPS can't deliver? Why not allow us to pick up if you can't do it instead of claiming bad weather prevents delivery, when it's 80 degrees outside. read more

No the management sucks . No one is ever available to help you . You can hear the manager screaming and cursing at the employees. You have to search around for help even when it says it's open . I hate going to this location. Worst location and management ever . My experience at this location is terrible. Doesn't Deserve any stars . But you can't post your review without it . So the one star goes to crap customers service they give out . read more

If I could do a lower rating I would. This is the 3rd or 4th time I've HAD to use UPS for a shipment. The delivery date was 6/20/20, on my end it showed it arrived at the concord Ca facility on 6/19/20. After waiting for 3 days I switched the delivery to pickup cause I know that hub is screwed up, on the 24th I go down to pick up my package and I get told they haven't scanned it again so it hasn't been set aside for pickup, I'm like "ok cool I can wait till you find it" and was told that they won't do that I have to wait till they get around to scanning it again.........they haven't scanned my package since the 23rd......... this is getting sooooo stupid. FYI: This is why I've told amazon to never use UPS to deliver my packages. read more

The worst carrier ever!!!! I understand the whole pandemic thing, but how is it that every other carrier isn't having a problem, but UPS is the only one having this problem? Please enlighten me. You get a notification saying your package is on it way, then, you wait all day.. and nothing! I've been waiting over a week and nothing! "over that week" it's been the same thing. It's on it way, oops just kidding it's not! That's basic how it is. The next time I order on Amazon and it says its shipped from UPS I will cancel my order right away. I dont care how much I want it, I dont want to support a carrier that is constantly late. read more

I have been waiting since June 7,2020 for a bed I am physically disabled and went to UPS because I am being forced to sleep on the floor They said 4 more days and now it is 3o days later and they are sending it back to the shipper but no one ever attempted to deliver it to me Covid 19 response of this company was to furlough workers on forced 30 day vacations and they have only temps and part timers operating on less $ with no benefits My sincerest thanks read more

went here in the hopes of intercepting a package(knowing good and well the chances were slim), a supervisor named Lorenzo told me he might be able to find it. he took my tracking number and went to try to find it. OVER AN HOUR LATER, i went to find him only to find out that he had left without saying anything to me. RIDICULOUS. he couldn't have told me "hey things are crazy, couldn't find it" or just tell me it was something he couldn't do. extremely unprofessional. read more

LAZY LIARS!!! We live in an apartment complex, and waited all day for our package to come. Right after the drop off time the driver pulled into our apartments parking lot. Mind you, our package was 126lbs, so I went out to help the driver. By the time I got to the front door, I saw the driver leaving, WITHOUT.COMING.INSIDE. We saw online "1st attempt made" Bull****! We called UPS up, spoke to a supervisor who was no help, and defended the driver by saying "she went inside to the wrong address". The driver was lazy and the supervisor defended her lies. Normally, I have never had issues with deliveries, but witnessing this unprofessionalism was absurd! C'mon UPS, show some integrity... read more

Ups dose not make deliveries like their supposed to. I was supposed to receive a package coming from Amazon that was supposed to be here on 11/17/18 and it was in concord ca where I live, Then they changed it to Monday and never showed up. Checked for updates and it said attempted to deliver but never showed up and we were at home watching t.v.. Now it's out for delivery today and I should have been the very first stop. I think they need to train there employees better even if they are seasonal help all deliveries should be made read more

The worst customer service that I've ever encountered. No follow through from the driver, zero service from the Olivera Street location and false promises from the the customer call person. I've been waiting for a critical work shipment that requires an adult signature. The tracking shows that multiple delivery attempts over several days, but it doesn't add up. I'm working from home, present all day long to sign as needed. I'm convinced that no deliveries have been attempted. No delivery attempted notes have been left on my door. I've made three trips to the Olivera distribution center, each visit results in long periods of being ignored, then getting the runaround. Several days have come and gone, still not delivery. I'm done with UPS. read more

UPS used to deliver to my place since 2013 for about 1-3 times a month. Today, I have a package due for delivery. I was tracking it the whole day, until suddenly a remark came out of UPS tracking site which said the address could not be found or "Wrong Address". UPS delivery people are lazy. If you live in an apartment complex and they would have to take the elevator, they would put insulting remarks such as apartment gate is not known even it is boldly written in the address. They would sometimes leave your package in the apartment complex stairs. UPS is not worth a one star. Lazy people for a service oriented business. read more

Not an organized facility. Luckily for me my package came out as soon as I gave my address but others in line had to wait around while they located missing packages that apparently didn't make it on a truck or have a designated location in the facility. The office itself was messy and everything was in disarray. One woman worked alone with 5 people including myself in line. Hopefully my next package is delivered when I'm at home. read more

Thanks UPS for ruining my maternity photo shoot by not delivering my dress on time and holding it for 4+days. 2 day shipping with Amazon doesn't exist whenever UPS is involved. read more

A driver for UPS about ran me off the road. I called and gave the infomation to the customer service person. Was told i would get a call nack. Never heard a word. 1 star is all i give UPS. read more

The Concord facility loses packages on a consistent basis. When is UPS going to straighten this place out?