A little hesitant to go here seeing the reviews. I had a very simple dropoff where I wanted to get…read morea receipt. Went in Monday morning, no line. The employee working the counter was very friendly and nice. In and out in less than a minute.

2day delivery service paid for. After 8 days package still not delivered. For 4 consecutive days in…read morethe early morning the FedEx status as on the FedEx vehicle for delivery. Only to be updated each afternoon as back at the FedEx facility in Pacheco. FedEx delivery is a sham. It's impossible to talk with anyone it the FedEx ship center in Pacheco. It must be managed by a bunch of incompetents. UPDATE: After multiple calls and complaints my package was delivered. I talked with the delivery driver who was very nice. He explained that there is a glitch in the FedEx system that doesn't recognize my specific location. The package is loaded onto a vehicle daily but the glitch doesn't show the driver the location to deliver it. He ends up with a surplus package at the end of his delivery. He takes it back to the Pacheco ship center. My package had five 500-0 code stickers on it that indicated what the driver explained. This continued for six days until the driver took the initiative to deliver it to the ADDRESS on the package, not relying on a location on their delivery map. It appears that this glitch/problem has existed for a long time with no attempted resolution. I hope my next deliveries are not via FedEx!

Fast and friendly service. The door should open in instead of out for ease of carrying large items…read moreinto the store. That's all.

Horse shit service. I live down the street, I'll travel further away to do anything FedEx related…read more Staff is rarely kind. Today, Sunday at 3:00pm lady was not helpful at all. And seemed to act hella annoyed with me. I basically dropped off a bed frame to be returned over two weeks ago, and she basically said she couldn't help me, if I don't have the tracking number then I needed to call customer service which she didn't provide. Which is fine. But she was not kind at all. She was short, and rude. I am out $300 dollars for a package that seems to be lost by them. And being a little kind could go a long way when people loose sh!t. Maybe she was having a worse day than me, cause her attitude blew chunks. But I have been in here three other times, and the people that work here just seem like they hate being there or helping people. If you hate people go work at the DMV, where people expect you to be a jerk.

I've honestly waited until I had a few visits here before leaving my honest feedback. There is no…read moreother way to put this, this is truly a miserable location with miserable employees. When you walk in, you can never expect to get a smile, usually not even a greeting, even when you're standing in line for a while. Always only one employee. Nothing moving quickly or efficiently. This morning I was in line behind someone who looks like they were getting a passport. I waited for what seems like forever before the employee even turned around to say he would be right with me, as his back was to me (and all the customers) the entire time. He had the customer behind the counter, trying to take fingerprints....and apparently she couldn't understand the simple concept of laying her finger flat on the scanner. No surprise here, this idiot customer parked her car right in front of the store taking up one and a half parking spots. Behind the employee was a poor UPS driver with a dolly full of packages just simply waiting to get past him to his truck. Trapped behind the counter with the employee blocking the walk way. He stood there for what seems like forever because this employee couldn't even be courteous enough to take five steps to the right let him pass by. Before this, the employee is having a conversation with this passport customer about how this is his girlfriend's neighbor and what cars are in the driveways and what color houses they are for identifying markers. All while I sat there waiting patiently, a line collecting a line behind me. The woman behind me left her letter and left. I finally took my packages and walked out, super pissed as I write this. Probably should wait until I cool off, but an angry toy he speaks a truthful heart. I waited foreverrrrrrrrrrrr for nothing. This morning was a complete display of lack of consideration, respect and urgency for other people's time. I can't stand this location. But at the end of the day, I know better than to come here.

One star for the pure fact that there was someone there to take my package…read more I definitely do not recommend going to this location until they get their pipes fixed or carpets replaced. I walked in and the immediate stench of mildew soaked carpets and a public bathroom just wafted up my nose. It was disgusting. I DO NOT RECOMMEND this location. Yikes!

The service and customer service is so bad. I ordered an item from Amazon then had to return it…read more Amazon replied return confirmed, ups would be picking it up. I wanted to know when the pick up was so I called ups early in the morning. They could not find any record of my pick up. I called Amazon they put in a new request. Here's were it got ugly. Left home, only to return at 2p and found a tag got. UPD attempted pick up. I called Amazon ups back 3x with no help. On the 4th call, got a live CS rep, asked for supervisor. Was pick on hold for 1hr with no answer back. Multiple call and an hr wait and still I have no resolution on when my pick up will occur. Now 2 days off from work and no pick up. This is the worst customer service experience I have ever received. No wonder your business is dropping

They went way out of there way to get me a package late at night. Called me to let me know I could…read morecome get a package right before they closed the facility.

Poor customer service from Camilo at FedEx. This was my first time using this type of service, so I…read morewas unfamiliar with the process. I politely asked how to proceed, and when I asked whether I needed to seal the envelope, his response was, "You have to close it," accompanied by gestures and an attitude as if I was supposed to already know. Customer service should be about helping and guiding customers, especially first-time users. Instead, I felt dismissed and unwelcome. I will not be returning to this location and would not recommend it based on my experience.

This place is way better than the Walnut Creek one! I would rather drive out here than go to the…read moreWalnut Creek location that scams you. The female rep with glasses, can't find her name on the receipts sadly, was awesome. Got me in and out of there in under 6 minutes. Will for sure being going back here!

I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

Less than stellar first impression. Had I known from the first impression I would have went out of…read moremy way to find a REAL ups store instead. The amazon package I was returning was nit taped and the return label was also not attached. The comment I got was, next time be sure the labei is attached and the box is properly taped. We normally charge to have that done. Really!!! I just replied, this must be a california thing because ups stores do this as well courtesy and in Nevada I've never encountered this situation. Just to be sure I will look for a real ups outlet in the future.

This facility cannot be trusted. I shipped my cargoes on April 6 and up to this time June 6 never…read morearrived on the destination. I tried to contact their customer support who promised to call me back regarding my concern but never call back. I am planning to escalate my complaint to higher authorities since I am so frustrated and deeply disappointed with their service

This company needs help in getting its vital processes standardized and improved. 1) They don't…read morehave a Plan B if something happens to a client's package, and 2) they don't teach their CSR what to say. They are still operating under the assumption (and prayers) that because their clients are Filipinos, they can get by with shoddy practices. I do not tolerate incompetence and inexcusable events so, they definitely lost me and my friend's families as clients.

Aside from returning Amazon packages, I use this store to re-ship items my youngest son ordered…read morefrom his new home is Massachusetts but entered his childhood home address instead of his new one! Lol. I like it, in a weird way, this will always be his home. Today when I went in I had boxes with incorrect labels and my granddaughter in my arms. They already had in the computers my son address from previous mailings. So they did the labels for me! It was very easy. This store hasn't let me down yet!

What an arrogant A$$ that works there. Walked in, no one there, and he sits there talking to…read moreanother employee, not even acknowledging our presence. Then tells me the return label needs to be printed out... 3 dollars and change... ok. Then says it needs to be taped and that's another couple bucks.... For a couple pieces of tape.... Rediculous. Thats not the bad part. His attitude was amazing. If you're going to work in the service industry get a personality. Clown. Go elsewhere. Not the first bad experience with this place. It is the last.

Used their services twice now. I like how if you buy a box and ship with the box, after you ship…read moreyour box, they give you another box for free. It's like a revolving door of boxes, they'll give you a free box if you keep shipping with them. Usually we ship via LBC for over 30 years, but LOGO Cargo's customer service and professionalism + pricing is better in our opinion. Even their store seems very welcoming and professional.

Logo cargo always on time the shipment and arrived in the Philippines in time. But I don't like…read morethe driver pick up my boxes today. He is rude and he doesnt have the right to say that to the customer. Customer service called me that the driver is on the way he will arrive at 10:00am. I was on my morning walk but I will be back home before 10:00am. Apparently the driver came early before 10:00am. Customer service called again informing me that the driver is in front of my house. the time is 9:44am So I told him can he wait for 5 mins. When I arrived I said sorry., but he answered me "You're in America, you're not in the Philippines. You Pilipino Always Late. Pilipino time. I am not even late, I arrived at 9:53am. Driver's name is FELIPE MORAN .

The staff is helpful, the store gets busy and they handle it well. I'm a regular there.read more

My visits to this store have just been to do quick returns that require a physical UPS location…read more(Happy Returns). They are located off of 242, between Concord and Willow Pass, and have decent hours (7:30am-6:00pm) making it super convenient to stop by pre/post work. On the Cheese E. Cheese end of Park 'n Shop, I've always been able to park right in front, greeted promptly, and in and out in mere minutes.