Mavese MacDonald helped my husband with his passport, she is truly the most helpful postal worker we have met! She was so kind and helpful. Left the post office with a smile today. read more

Got in at almost 2pm and wont consider helping you. Black lady was so rude she said door is closed and we are done Done!

Have you seen Zootopia? Remember the sloths at the DMV? Yeah, that's been my experience at this place. Actually those sloths were downright speedy compared to the employees at the counter of this post office. Go to any other post office if you're in a hurry or want to be helped in this millennium. read more

Helpful service with US Passport renewal! I will drive the distance to go back to this location in the future! Make your appointment online at usps.com Arrive with your paperwork in order, including your payment, and it will be a breeze! read more

The staff at the counters are nice in person. I have to package/ship things a few times a month from there, so I have had a positive experience with them overall. My main complaint is with the mail delivery people. I've discovered over time that if I have my flag up for outgoing mail, it'll sometimes stay up for days with no pickup. Why? Because they have no mail to deliver to my house, so they don't bother stopping at my house at all. This is ridiculous, honestly, and I've had to call the post office to REQUEST my mail to be picked up at my house with the flag up after 3 days of them ignoring it! I tried to find out who the delivery person was, but on the phone, the office staff aren't quite as nice and said "I don't know who the person is on your route" yet they managed to communicate with the delivery person to get my mail the same day. They obviously didn't share my complaint with my mail delivery person, because it keeps happening....and it is really frustrating when I'm trying to send things in a timely manner. I can't help it if I don't get mail every day...it's your job to still pick up my outgoing mail!!!!!! read more

If I could give less than 1 star I would. Was at our Benicia Post Office to mail a letter in which the postage was $1.40. I handed the clerk two one dollars bills. She responded that she couldn't take it as "they weren't given change" then proceeded in a condescending tone "hadn't I heard about the coin shortage. She informed me the only way I could complete my transaction was with a debt or credit card. When I got home I called the Post Office to verify and the representative was surprised to hear my story. That in fact is not the case and the post is taking cash. UNACCEPTABLE! I'll leave it at that. read more

In general, I don't Understand the out right rude gals that were behind the counter today 7/5/2019, at about 3: p.m. Was there to drop off a small package with prepaid postage on it. My second time dropping off there, and the same lady with attitude that first time, was rude then too. My second time, was today. Both ladies, one completely ignore my question walking to the back as she gave me a dirty look.. and the other calls the only other customer, besides me up to help her as she shook her head looking at me with a dirty look on her face. Then when I mentioned I was here before the lady being called up, she ignored me! Instead of saying something rude to her, or calling for a supervisor, I went out to the lobby and dropped my package in the box. In general, I'm a friendly, happy go lucky person. And most certainly did not deserve the unfriendly Beezy attitude, from these two. By the looks of the other feedback here. These ladies are not customer service friendly, and lack the brain capacity to realize that perhaps if they were at least just a little bit more friendly, they wouldn't be so darned unhappy in life! If I could, I would give zero stars. read more

Kim has always been really helpful and very kind to me every time I go in to the post office if I have a question she can answer it.

So, how many other people who use Benicia Post Office have packages that say they are "delivered" in their package tracking, but never get their packages? This seems to be a common problem at this post office, and I'm wondering what steps can be taken to find out where all the packages that come up missing from Benicia Post Office actually go?!? read more

My major complaint is I send a package with my house to a contact located in Benicia that contained my only house key. The package was forwarded to Los Angeles for no reason at all. When I came back from my business trip, I hired a local locksmith to unlock the front door at 112.00. Therefore, the post office mistake cost me to spend 112.00. I know they will not compensate me, but it is there screw up. I will us FedEx in the future. read more

Expected Saturday delivery of parts at industrial business. The package showed "Out for Delivery" at 9:45 am, then at 11:08 the carrier marked the delivery address as "Closed", which is really amazing as the front AND Back of the business is staffed 24/7 by Security staff (and monitored by video cameras), who also accept mail and packages everyday. When I went to the now closed post office to ask for the package, I had to get the attention of a carrier who had just left and ask for help. She went back in and got a woman to help me. Thanks to her good customer service I was able to get a post office person to help me. The woman from the Post Office however, didn't even bother to try to make an excuse when I asked why they didn't even try to deliver the mail the woman ignored me and demanded an ID. She went back and got my package, then abruptly closed the door. The Benicia Post Office staff is very rude and obnoxious, and will not admit their errors nor apologize. This type of poor service is the norm for this location. Very Poor Customer Service and Really Bad Attitude. read more

Kim was SO nice to me! I messed up my passport application and arrived after they had closed for the day. I could see her busily working at the counter and asked her if she could please get me another. She kindly did so! That is excellent customer service! Thank you again, Kim! read more

HORRIBLE experience. We were ignored, lied to, interrupted, spoken to condescendingly, and dismissed by a woman called Gloria who said she was a supervisor. I have had jobs before wherein I felt stressed or unfulfilled, but I NEVER took it out on customers. It is incomprehensible to me that someone could treat another human being so unfeelingly -- although I guess a glance at a history book shows that our species is capable of much worse. It just saddens me that, on the day of my son's first birthday party, I had to fight the sense of cynicism and misanthropy that was pushed upon my psyche by this indecent human being at the Benicia Post Office. Situation is as follows: I was just married in May, and am taking my son and husband to my mother's homeland of Austria for the first time this summer to visit family I haven't seen in four years. I am having my own passport renewed and getting a new passport for my one-year-old son through an expediting service (had to wait for the marriage license to go through to get my new last name on the passport ... a lot of bureaucratic b.s. ...). The agency told us we need to have a passport agent sign off on the application and seal it in an envelope, then give it back to us so we can FedEx it to them. I called the Benicia Post Office yesterday and asked when their soonest appointment was to speak with a passport agent. I spoke to a friendly gentleman named Jerry who told me that if I just needed someone to sign the form and seal it for me, I did not need an appointment. He told me to come in at 11:45 AM today (Saturday). I double-checked that I did not need an appointment, and he confirmed that I didn't. My husband, son and I arrived before they opened at 11. We mailed some parcels and asked the clerk about the passport situation. She referred us to Jerry, who again told us to come back at 11:45 AM, when the woman in charge of passport applications would be there. We were planning to have my son's first birthday party in the park at noon, so we were hoping we could get this neatly finished before then. Walked around a bit, came back at 11:45, rang the buzzer at the passport office window, only to have a woman (Gloria) completely ignore us and assist another woman behind us. When she finally noticed us, I explained our situation and she snapped, "No appointment! You're not in the book. I can't help you." We told her that we had tried to make an appointment, and had been told on the phone and in person earlier today that we did not need an appointment. She said, "I don't know who told you that. You're not in my book. I can't help you." We told her we'd spoken with Jerry and had been waiting over an hour. My son was becoming upset. We asked where Jerry was and she said he was on break. Gloria argued with us for much longer than it would have taken her to just review our applications, sign them and seal them in an envelope. She obviously didn't have other appointments, because she had the time to continue arguing with us! She said her soonest appointment was on Monday, and I told her that my husband works and cannot get time off, and she said, "Nope. You both have to be present to get a child's passport." I told her that I'd read that you can fill out a form and have it notarized if one parent can't come. She said, "Nope, you both have to come." I repeated what I had read and she FINALLY admitted that I could use the form, and brought it to me. I eventually booked the appointment, but I don't look forward at all to meeting with this horrible woman -- but I guess I have to if I want to see my family this summer! I am going to do my best to call around and see if I can get an appointment ANYWHERE else. I left the post office in tears because this woman was so rude to us. It took me a half hour or more to compose myself and let it go and have a good time with my son for his birthday. My husband and I are not unreasonable or demanding, and we were doing exactly as we were told both by phone and in person by a post office employee. I wondered if Gloria had a bias against my blue hair, piercings and tattoos, but from the several negative reviews I read on Yelp, I assume this hellhole of a post office just breeds spiteful human beings. Too bad the guy who was actually nice to us, Jerry, apparently misinformed us -- or Gloria just decided she didn't want to deal with us. I am planning to speak to Jerry and ask what that was all about. Anyway, I do not recommend this post office to anyone! I guess if I ever have a burning grudge against someone, I might tell them to go there. Otherwise, STAY AWAY! Side note, if anyone knows of a good witch doctor, I might be interested in making use of a voodoo doll ... read more

Someone just pick up our new license plates off of the mailbox at our condo in Benicia, mail misdelivered and abandoned by whoever it was delivered to... Missing rent checks, missing bills, missing invites. We're forced to put my mother in law's address on our mail so it can be delivered there... Our rent check can't even make it from our Benicia location to our landlord's Benicia location... 'nuf said... read more

Rude and incompetent! Went to pick up a package (got a notice that they tried to deliver but nobody was home... Funny because I was home ALL day and even had my front door open since it was hot) ended up spending about 35 minutes there and left empty handed. Even with the tracking number 2 different workers couldn't locate it. The first woman was rude and acted like I was bothering her, she also tried to tell me how to spell and pronounce my own last name (complete with a lot of eye rolling from her) then the guy who she pawned me off to wandered around lost for a while and then asked me to write down my phone number and they'd call me IF they found it! IF! read more

So we're signed up for that useful service from the USPS that tells you what mail will be delivered that day, and it tells me I'm getting a package today. Additionally my Netflix account tells me a disc will be arriving today. This morning I put out some mail to be picked up and leave for the day. We get back about 6 and no mail picked up or delivered. I call up the PO and the lady who answered tells me all carriers have already delivered the mail. I tell her ours has been sitting all day waiting and she says she'll send the carrier right out, which is a relief to me even though it now means, since this is Saturday, my picked up mail won't go out until Monday. Later I notice our mail has been picked up but nothing delivered. So where is that promised package? Hopefully not lost as prior packages have been (one lost for literally months and another delivered torn open and empty). Maybe it and the Netflix disc will show up Monday. Thanks for the delay. read more

Worse SERVICE everrrrrr!!!!!! Rather drive somewhere else !!! Very rude... Specially Marvesa!!!!!! She needs to be trained in customer service. Will never ever ever ever go back!!! read more

Probably the most UNFRIENDLY post office I have ever been to! We just relocated from DC where the post office staff was always willing to help and friendly (in every single post office in the DC & Alexandria area)! I have never experienced this kind of unfriendliness at a post office before. I ship items every single day, it used to be my favorite part of the day to visit my friends at the post office, now I DREAD going!!! AWFUL!!!!!!!!! read more

I would write a better review because our mail carrier has always been friendly enough. But the mail carrier doesn't seem to know the difference between my neighbor's address and mine. I am constantly getting my neighbor's mail. read more

Ugh... what a disaster. I seriously have never met so many rude, hateful and angry individuals. Made an appointment for a passport. Arrived early and rang the bell at the service window... After nearly 5 minutes, someone answered told me to hold on, slammed the door and never returned. This pattern repeated with about 5 different employees. Nearly 45 minutes passed before anyone helped me. So glad I scheduled an appointment that I had to wait almost 3 weeks for because they "were booked"... only to have a door repeatedly slammed in my face, disappearing employees, and an hour long wait. Congrats Benicia USPS, you have officially become equal to a trip to the Vallejo DMV! read more

They lost my new Ipad. I called on Friday and told them to hold it because I did not want it delivered. Today (Tuesday) I went to the post office and they said it had been delivered to my address at 1:26 PM.. One problem with that.. I was home all day with my dog who barks everytime someone comes near the door. They took my phone #, and were supposed to call after they got in touch with the carrier. read more

A package requiring signature is brought on the 10th. With nobody here to sign for it, a notice was left. The notice gives a web address to schedule redelivery and the section requiring someone to be present to sign for redelivery is unchecked. I schedule redelivery online for the 11th, sign the back of the notice and place it back on the door. Nothing happens for days. I call the main USPS number and they say it can't be redelivered, I need to go pick it up. They give me the phone number to the Benicia Post Office. Benicia verifies that it's there and try to tell me a redelivery attempt was made on the 11th. They try to tell me the carrier didn't see the notice in the mailbox, so he brought the item back to the post office. But the carrier doesn't know if the notice is being signed and left somewhere, only to make another delivery attempt and when a signature is required, he would go to the door to collect the signature and WHAM, oh look, the notice. Benicia then tells me to leave the notice in the mailbox and the carrier will bring it on the 14th. There were so very many holes in the post office's defensive "arguments" it made my head almost explode. Nowhere along the line did they admit to making mistakes or apologize. Very unprofessional. read more

It is 7:25 p.m. October 12th. No one on my block has gotten their mail today. What's up with that postal service?

Older lady named Kim at the front was no help at all. She was filled with attitude as if she didn't want to be working there. no greeting, no eye contact. Kim was very unprofessional (even in her appearance), she had passive aggressive responses to my questions when I asked how long will a package take to arrive, may I have a receipt, etc. she told me she can't give me a receipt, to just read what it says on the board / key pad for the answer, & when asked the eta of delivery, she literally shrugs her shoulders. REALLY? Why work there? Perhaps she should consider retirement or the post office should just let this person go. Her rude demeanor was worse than TSA (& that says a lot). I'm definitely taking that survey on the receipt she gave me to let them know about my experience. read more

By far one of the worst post offices I've had the displeasure of using. My local street carrier is great, but DO NOT go to the office. Send your packages through any other means. No guarantee that the pile a worker will bitterly throw your box in will make it. How are these people not fired? There's one Asian woman on staff who seems to care, but the rest... fire them. read more

Every time I come here I have to wait for people who are unprepared to mail their items. Then they are allowed to cut in line when they are done. It's ridiculous. They should have to wait in line again. I can't wait until they finally shut down the US mail. It's time. read more

There is no sense of urgency here. There will be 4 people in line and for some reason it will take 45 minutes! Someone will need stamps, another will just need a simple package to be sent and another will just need a passport appointment but for whatever reason they need to go to the back and "check" something or they will just stare at you with soulless mail eyes. I hate this place and please get people who are not so miserable, I will happily take their job! read more

Yikes. It's mid April and I am looking to get a passport for a trip that is 8 weeks out. They don't have a passport appointment until June 6th?! That's almost 2 months away. What in the world is going on that a small town like Benicia has a post office that is so swamped, they can't even snap a picture, sign the paperwork and seal it in 10 minutes flat? That's insane...you'd expect this from a place like San Francisco, not a dinky town like Benicia. read more

This place is crap. Tracking says package is out for delivery, 6:45 no package. This happens all the time. I hate the postal service. Paying for a service that doesn't work really gets under my skin. If you have to use the post office use the walnut creek branch. You will get nowhere fast in Benicia. read more

Since there has been mailbox theft in Benicia, I don't put up the flag for outgoing mail. But when I DO put in mail "to go", it isn't picked up. New mail is just put on top of outgoing mail. Where do I complain, and to whom do I address it? Having to drive to the PO every day to mail is ridiculous. That's federal employees for you! read more

The workers here are really nice and helpful. Love the fact that they have the self-serve machine. I don't really spend a lot of time here to really have a REAL complaint, but our mail gets to us when it does, but we rarely "MAIL" things now a days we mainly do online things. I spend my time here mainly for sending packages. read more

I wish there was another post office in this town. The workers are extremely rude and provide the least amount of help as possible.

One of the worst post offices, and I've used a good number of them, in the Bay area. Clerks there are mean-spirited and incompetent. For example, when I went there recently to send a book-size package, clerk #4 not only has been abrasive but also charged me a priority mail rate claiming, misleadingly or incompetently, it was the lowest rate available for this kind of package. And she must have been mistaken, or lying, since my wife had an identical package both size and content-wise, but weighing even 2oz more(!), sent as media mail which cost half of what I've been charged. Moreover, the Postmaster, who introduced herself on the phone as 'Jones', despite assurances has not returned my phone calls. read more

Went here for a passport appointment. It was an 11am appt and clerk didn't open the door until 11:06 after 2 buzzers. I was glad that this facility accepts saturday passport appointments but schedule ahead because it's always fully booked. Passport photos can be taken there for 15$. After clerk gathered all required documents, she said it will take 4-6 weeks. We were done by 11:17 am. The reception is the inside of post office as well and needs organization but not a big deal. Saturday appointments is the reason for my four stars rating. read more

Can I put no stars? I mailed a package to England, priority mail, I do this all the time with no problem. About a month later, I received a notice that there was a package there for me, and I owed 30.60. Went down and found out it was the same package I had mailed to England. On the front there was written in black marker "Do not send, no postage paid" also the address was blacked out and the part that states postage paid. I reluctantly paid the postage because the clerk said if I could bring proof, I would get my money back. While getting my receipts at home, I noticed another place on the label where it clearly showed that the postage was paid. Went back and showed the clerk the proof, she said she couldn't give me the refund, that I would have to speak to the supervisor. After a while, she came out and listened to my story, said she would be back. I waited for ,about 30 minutes, noticed her walking around carrying packages etc. Awhile later another lady came up and asked me what was the problem, went through it again. Was then told I couldn't get my refund, the postal authority would have to investigate it and if he approved, they would send me a check for it, this was after pointing out that I had paid the postage, it was on the label, and I had receipts. Made no difference, sorry, no refund. So, now I had paid the postage twice, and would have to pay again to get my package shipped. Also I was told the package had stayed at the post office for the whole month and no one there informed me of it, said they had noticed it sitting there, never bothered to investigate. I don't use the USPS any more, and get better service from fed ex and UPS I'm still waiting for that refund, I'm not going back there, it's a very unpleasant place read more

I am eBay seller. Once I've shipped a $2k value guitar item from this office, it was insured, with tracking, and it was paid on-line. When dropping, asked to scan it, was refused, "we don't do it, but it is ok it'll be fine". Tracking info was showing "Shipping Label Created" for two weeks and my buyer was asking questions about it, and I was asking question USPS, and answers were, "it happens". But the item was not received as expected. Then I opened a claim, and USPS.com said, the item was not shipped. I insisted that I had shipped it. And USPS.com opened an investigation. Another week passed. I was notified that the item was "misplaced without a scan" in the origin. It was found and finally shipped. By then I already notified my buyer about the situation and had really unpleasant time explaining that I did shipped it... That was in the past. After that event, I've always asked clerks for "acceptance scan", which is a proof that I delivered the item and it updates the tracking immediately. The clerks usually answer "no, we don't do it", but then I ask for a supervisor who instructs them how to do it (select proper menu on the screen, take a scanner and scan the pre-paid label). Last Saturday, I asked for "acceptance scan". The clerk rejected "we don't do acceptance scan" - default reply. I asked for a supervisor to step in, but the supervisor named Gloria, rejected it too: "we don't do it". In the past, her answer was the opposite! I asked since when? "We never did that". Instead she offered me to buy "certificate of mailing" for $1.35. So the item will be scanned and I will have proof that I've shipped the item. She was the queen of the situation and I had paid my $1.35. I asked to scan my item so my buyers can see that I shipped the item. And the answer was "NO". The clerk who took my $1.35 said she will not scan it for me. Why? "We don't do it, the certificate is your proof". Gloria confirmed the clerk's answer. I left the item at 1:35pm and left. On the tracking the item was scanned hours later at "Accepted at USPS Origin Facility Aug-26-17, 22:58 PM, BENICIA, CA 94510". Here are the problems associated with this: 1) the item was dropped at 1:35 pm and for the next 10 hours this item was not scanned at the origin location. What if something happens to the office, like power outage. The tracking shows that I have not shipped the item until it is scanned; 2) I asked for the service that is officially provided for on-line paid items, "acceptance scan"; 3) the same supervisor, who in the past was helpful, now forced me to pay extra $1.35 and even after that failed to provide me with the service. Long story short, I called USPS customer service and they opened a consumer affairs case against this office: USPS Acknowledgement of Inquiry - Case CA134441967 (KMM45995770V22487L0KM) Waiting for a resolution... read more

They can be really helpful. And many of them are very helpful and friendly. However, and I have noticed with others, the front counter seems understaffed, esp. during the holidays. On a negative note, I had missed registered mail due to vacation, and I brought the slip in for my package, but it was under my mother's name. She signed the back, stating that it was ok for me to pick it up, but the lady didn't notice; and when I pointed it out she ignored me and said I couldn't pick it up. To top it all off they had lost the envelope and had waited an hour (will no cellphone, iPod, nothing) before telling me... :( read more

Worst customer service have seen at a USPS Post Office. I ship lot high value items, use USPS flat rate box's. Buy postage and insurance online, stick label to box's. Most times I drop box's off at San Francisco or Vallejo Post Offices and get an acceptance receipt, which confirms USPS has accepted package, for insurance reasons. Today 9/11/15 10:30 A.M. went to Benicia 94510 Post office to drop off two high value box's. Was told we do not give acceptance receipts for pre paid USPS postage made online. Told counter lady other Post office's give receipts all the time for me, and I happen to have receipt for shipment mailed from San Francisco few days ago. Counter person gets supervisor on duty. Supervisor tells me we do not give acceptance receipts if you buy postage online. Would not even look at receipt had from acceptance of packages from San Francisco Post Office.Tells me to drop packages off at far right counter, where general public also has access. Tell her these packages are worth over $1000 not going to leave them on counter with out acceptance receipt. Asked supervisor if she can take packages to back for shipment. These packages weighed one pound each. Was told leave packages on far right counter. Last time I will ever step in Benicia Post Office. Supervisors could careless about customer service. Sad to see such nice city as Benicia, have such poor customer service at Post Office. read more

Sorry to sound so negative, but this was a horrible experience and it needs to be addressed. My mailbox lock broke at my condo. Something I have never experienced before. Called the Post Office and spoke to Ron. He said they could replace it but I would have to come in and fill out the form and pay. Then they would change the lock. That was fine. The problem for me was that the post office is closed by the time I get home from work. Ron told me they had Saturday hours and I planned on coming in Saturday to take care of it and pick up the mail he said they would hold. But I noticed that they had already replaced the lock the next day My work hours were adjusted on Thursday so I came in to try to take care of this. I was under the impression I would be paying for the lock, getting my keys, and picking up my mail. I was wrong. The clerk couldn't locate the keys. He wanted me to pay for the lock and I refused to without the keys. I went to the window to pickup my held mail and there was none. The woman there didn't know anything about it and suggested I call when Ron was there. I called the next day and Ron had left for the day. On Saturday, in the midst of an event out of town, I drove back to Benicia to take care of this. I went to the window and that clerk was again not able to locate the keys. I was pretty upset at this point. The clerk has proven to be inefficient in the past and I didn't trust her to give the situation the attention it deserved. She went to the back and came back with Ron. Instead of apologizing to me for the inconvenience, he basically blamed me for not understanding that he had told that I would be paying for the lock on Saturday, then the lock would be changed and I would get the keys later. I inquired about the lock having already been changed. You would think they keys would be available to me at that point - right? Wrong. According to Ron, the anonymous postal carrier had jumped the gun and changed the locks and put the keys somewhere that no one was able to find them. That didn't sit well with me. I finally decided to try to accept their inefficiency and pay for the lock but I insisted they put on the receipt that I had not received the keys. I was sent to another clerk who was efficient and dealt with me in a professional manner. I am still not happy. I worry about the fact that the post office doesn't have a system for the keys to our post office mail box locks. Horrible communication in this post office. With each other and with the public they allegedly serve. read more

My normal carrier is awesome but she has been struggling with a work related injury since last fall so we have been experiencing the variety of postal delivery styles since. Many are acceptable but tossing my packages over the wrought iron gate onto my front patio and leaving them exposed to the elements is unacceptable. I have spoken with/complained to everyone from the carrier to the post mistress about this and they all agree that the packages should be put on the front door stoop, but they can't seem to ensure that it happens consistently. I have done everything that I can think of to handle this issue locally but I'm beyond frustrated. The "supervisor" recommended that I complain at the district level. I thought he was the one who could actually tell the carriers to make the deliveries appropriately. Sigh... read more